William H Brown Wellingborough reviews

★★★★★ 5/5

Google

As always fantastic. We were first time buyers with WHB back in 2017 and now came back to find a new forever home. Had all necessary support through out whole process, alk team extremely supportive. Definitely will come back any future services from estate agents will be required. Thank you! Wish you a Merry Christmas and best luck in coming New year 2025 and many more years!😊🎄

Virginia · 11 October 2025

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 5/5

Google

After dealing with Andrew Wright and his team on selling my portfolio, there service is world class. Thank you for all your help 👍 …

Russell · 20 July 2025

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 5/5

Google

MASSIVE thank you to Mark Savill (property manager). Hes gone above and beyond to help myself and my partner recently. Hes been amazing, spot on communication and we genuinely have had so much stress taken off us because of him. 10/10, thank you mark!

Raia · 11 October 2024

★★★★★ 1/5

Trustpilot

I am very disappointed

I am very disappointed. At 9:10 in the morning, I called the agency and was scheduled by phone to view two houses. However, when I arrived at the location, I was informed that both properties had already been sold. I would like to point out that I traveled 2 hours one way to get there. This was very unprofessional service, and I definitely do not recommend them.

Greg · 28 May 2026

★★★★★ 5/5

Google

I would highly rate this estate agents. Eleanor from WilliamHBrown was so helpful during our situation due to a section 21 she was in constant communication helping us to find a family home.

Clare · 11 June 2026

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 5/5

Google

Couldn't fault Paul at all. He is extremely helpful and really seemed to care about getting us the best deal as possible, especially in this weird and difficult year. This was our first time re-mortgaging, which we were a bit worried about doing in the middle of a pandemic, and Paul made it quick and easy. We didn't really have to do anything apart from sign a document or 2 online. We bought our house with support from Paul 2 years ago and are very happy with every part of the service he offered. We have no plans to go to anyone else for help when the time for re-mortgaging comes around again in 2 years.PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 26 October 2021

★★★★★ 1/5

Trustpilot

Infirmation On SEQUENCE, Connells, William H Brown.

People should avoid SEQUENCE like the plague, as what they (you) don't realise is that they are owned by Connells, who are owned by The Skipton Building Society, and as such operate (now they have bought Country Wide) a corporate monopoly, is what they thrive on, but don't, yet, have. What they do is have the longest tie-in contracts for sales, of 20 to 30 weeks! These are excessive, and you should, when selling, never, ever enter into anything so long! They also claim to only offer 1.5% agency commission, when most agents will over between 0.5% and 1%. So, negotiate! Your tie in, for sole agency, should, ideally, be 4 weeks, and 4 weeks notice. Some will try to keep you for 8 to 12 weeks, but you can get this down to 4. You can serve notice the moment you begin, so there isn't 8 weeks, just 4. If you go multi, and have another or other agents, do NOT listen to SEQUENCE, as they will try and make you pay an up front fee. DO NOT PAY ANYTHING. This fee, around £500, is only removed from the final statement, IF you stick with them, and they could be useless, hence not wanting a tie-in tat is excessive in the first place! State, ''I will go elsewhere''. They also, now, attempt to charge a money laundering check fee, and will try and charge this upfront, too, usually £99 plus VAT! Refuse this nonsense! They, as with all agents, can and should apply this fee as part of their commission, only payable upon completion! Their reason? Again, to make you feel you have to stay with them, even IF you are unhappy, as you have paid money up front! Next, be aware that William H Brown, as with all the brands they have bought, are run by management; an area manager, a branch manager, and above that little lot, another manager! They, and their staff, are given targets! They MUST get X number of properties on their books per month! If they achieve their targets, they get pay-outs! Not much, but they get it for each unit, and so a member of staff can start to earn commission even without selling a house! They earn much more: every mortgage appointment, they get a slice, ever referral to their legal panel, a payment, every survey booked, a payment, and they even get payments for an instruction, and (this is the worst!) they receive payments IF they manage to persuade you to drop the price!!! This whole 'up-sale' usage is something the Ombudsman should have dealt with years ago! It is unfair, as the public just don't know about it! It also means that some agents, under the Connells and SEQUENCE banners, operate unfairly, whereby the people who view are the people who take out their products; an agent can earn more in a mortgage commission than from a sale! So, all of you out there, only use them IF you understand their con tricks, and ONLY if you manage to get a short tie in, decent commission rate, and don't agree to their attempts to bring your selling price down!

Just · 19 January 2026

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Google

Handled the purchase of my first home fantastically, with regular check ins and reassurance

Eoghan · 20 September 2026

★★★★★ 5/5

Google

Really good Estate Agents really friendly and welcoming and helpful too

Peter · 4 October 2026

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 1/5

Trustpilot

Made appointment to sell my barn…

Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.

Robin · 8 June 2026

★★★★★ 5/5

Google

Really appreciate Eleanor helping us find a place. Especially my son has desabilities. She was very professional and caring lovely girl so far i have had great experience with William H Brown. Thank you all..

Maria · 17 March 2026

★★★★★ 5/5

Google

Great experience! Ms Danquah is very professional, also very helpful and lovely person. She answered all my questions patiently and explanined to me all the things I need to know. Highly recommended 👍 …

Xu · 11 October 2024

★★★★★ 5/5

Google

Big thank you, Aaron Steele, for your kindness and welcoming attitude. You made us feel at ease during our viewings. All all of our questions were answered. Keep up the good work.

Val · 11 October 2024

★★★★★ 1/5

Google

I recently had many unhappy experiences with the letting team in Wellingborough branch. Several things sharing here for anyone who wants to choose them, please reconsider! 1) They reduced the listing price without my consent; 2) They assumed I would use their full management service and charged me incorrect fees without any clarification. 3) When I tried to get support, all I received is their blame me not responding to them (which I did but to a different team member. You can tell they don’t communicate internally). After this contract, I will never choose them.

Christine · 11 October 2024