5/5
GoogleHad a great viewing of a property with Sue recently! She was incredibly professional, welcoming, and happy to answer all our questions about the property and the surrounding area. A really positive experience overall! Thank you again!!!
Trusted Agent profile · Welling, Kent
Robinson Jackson Welling reviews
★★★★★
314 reviews across 1 platform
146 Welling High Street, Kent, DA16 1TJ
Part of Robinson Jackson, see every office.
Robinson Jackson's office in Welling, Kent, at 146 Welling High Street, is rated 4.8 out of 5 across 314 reviews on 1 platform, including 314 Google reviews rated 4.8.
Reviews
Every review we hold for the Welling office, from every platform, shown as written. First names only.
Google5/5
GoogleA big thank you to Tony and his team at the Welling branch. 16 years ago Robinson Jackson helped me find a house to buy. I received excellent service then, and 16 years later they sold that same house for me, and once again I received excellent service. I would highly recommend Robinson Jackson. They are a professional team who make the process as easy as possible for you, from the minute you put your house up for sale to the minute you complete.PositiveResponsiveness, Professionalism
5/5
GoogleRobinson Jackson Welling branch have been excellent in every way. Have kept me updated at each stage of the process. Would definitely recommend
5/5
GoogleSue , was very friendly, showed all key features of the house. Had great experience!
5/5
GoogleI have been on a real journey with Robinson and Jackson over the past 9 months. They have helped me with a troublesome tenant and managed to sell my property also. Always available to talk and always offered the best advice. It has been a real pleasure using their services and I cannot fault anything. Thank you to Scott & Team, for everything
5/5
GoogleWe had a very positive experience with Ella during a property viewing.Ella guided us through the property in a highly professional manner, providing clear and detailed explanations throughout. She was patient, attentive, and took the time to address all of our questions comprehensively.
5/5
GoogleWe dealt with Tony, the branch manager, when looking for our first home. He was excellent and very accommodating in helping us arrange viewings, liaise with the owners and getting our offer across. We completed on the house not too long ago and would like to thank Tony and everyone at Robinson Jackson for helping us in getting our foot on the property ladder.
5/5
GoogleViewed a property with Sue. Very helpful and informed agent who walked us through the property and answered all of our questions of which there were many! Really good experience with Sue.
5/5
GoogleReally lovely lady took time to show us around a property on Sutherland avenue in welling. Was an open house but she still was able to dedicate her time to everyone & support with any advice as we are first time buyers.
5/5
GoogleOur thanks for your professional assistance with the administration of our sale. I have sold houses in the past and found the progressing team a real asset to the whole process.
1/5
GoogleIf I could I would give a ---5 star to this agency in Welling, I had the worst ever given service from the 3 agents from this office. First of all Isabella didn't show up at the house view and the tenant that was living in the house didn't know about it. Luck us that he opened the door and we saw the flat. After we called her and she said she will come back to us and of course she didn't. On the website it says the office is until 8 p.m so we decide to go there because we liked the flat. Nobody was in the office and nobody pick up the phone. The next day I called again and I spoke with Lily, I told her i like the property and i would like to pay a holding deposit and I did over the phone, which for me to be honest it was a bit strange. Anyway after the payment she sent me a document to fill out and then she didn't reply to me again.I called a few days and her colleague (don't know his name) said that she is not in the office or she is busy on the phone and she will come back to me. Even the first time when I called, he asked my name and he hung up the phone, and I called again to ask why he hung up and he said Lily is busy on the phone with somebody else not even saying a sorry for that.Being fed up with this situation and this UNPROFESSIONAL people working there I called to ask for my money back and a guy told me that the house is not even available. Nobody apologise to us which is very rude. I would never recommend this agency, I am really disappointed.
5/5
GoogleI decided to rent out my home earlier this year but was unsure which letting agent to use. I received 4 different visits from different agents but Robinson Jackson was the best with their Infinity package. From the moment that I gave them the instruction, they were super efficient and helpful and let the property within the first week. I can't speak highly enough about the communications that I received from them, particularly Lilly who kept me completely up to date, notifying me when things needed to be done via their portal (which is fantastic by the way!). My tenants have moved in today so fingers crossed everything goes well!
5/5
GoogleJames was our estate agent, he was absolutely incredible! Our previous property that we were due to let through a different estate agency fell through at the last minute and we had quite a bad experience; the experience we had with James and Robinson and Jackson was a complete contrast to the agency we were using previously. James managed to get us into our new home within two weeks of viewing the property. A huge thank you to James and the team at Robinson and Jackson!
5/5
GoogleWe called Robinson Jackson Welling branch in a bit of a panic as we needed to move quickly for family reasons and had already found a suitable property. We explained our situation and Tony Murray (branch manager) came round for a valuation the next day. Photos taken the day after (lots of comments from friends and family about how great they looked) and we were listed straight after that. We had more viewings than we expected - Scott and Anthony did a great job of keeping in touch and following up to collect feedback. I had an email confirmation with the name and time of every viewing, which was useful for keeping track. When it came to managing the offer, Tony Murray's feedback was very helpful and when it came to closing the deal at exchange time, Tony Hodges was brilliant, handling a complex situation (our buyer and seller refusing to meet in the middle on completion date) professionally and absorbing stress from all sides. Branch admin was great too, they were always on top of their emails and replied quickly. Throughout the process we have felt very well supported by Robinson Jackson and would not hesitate to recommend them in future.
5/5
GoogleWe definitely made the right decision when we chose Robinson and Jackson, Welling branch to sell our house, from the moment we met Scott when he came to value the house he explained everything and made us feel very comfortable. The whole process went very smoothly we were kept informed and updated regularly, Tony branch manager was very helpful at all times we sold and completed in less than 3 months. Thank you Tony, Scott and all the team. Yvonne Gallardo
5/5
GoogleExcellent service from start to finish, Tony Murray came to value our property there was no pushy sales pitch he explained everything we needed to know. The pictures and marketing of our home were fantastic and we had potential buyers booking viewings within hrs and at times that suited me, our house was sold with several bids in just one afternoon and following morning of viewings. What I thought would take months was done in a week! Tony was always at the end of the phone if I had any questions and also recommended a solicitors which were fantastic (especially in comparison to some others in the chain that really held things up) Tony hodges was also fantastic as the sale progressed he really got things moving and was speaking to the whole chain to get our sale and purchase completed I think we would still be waiting for it to go through now if he wasn’t constantly chasing the chain. I would recommend the whole team at welling branch if I called and Tony wasn’t available anyone who answered would help and answer any questions I had. Thank you so much we are very happy in our new home.
5/5
GoogleI have been looking for the perfect house to rent in South Welling for 3 months and James Kamara @ Robinson Jackson Welling Office has helped me in succeeding it. He was very professional, always takes and returns my call. James was very attentive, he prepared all the information I need for moving in, managed communication very well between me and the landlady. He will be there if you need his help. I am very impressed with his level of professionalism as well as his kindness in helping his clients.
5/5
GoogleHaving had been on the market with another estate agent for six weeks and having had only six viewings in this whole time we were left with the choice of reducing the price or changing the estate agent. From the first moment of meeting with Tony from Robinson Jackson Welling we felt confident that him and his team he could sell our house without having to reduce our asking price. He spoke sense from the moment he walked in the door and was honest from the get go, he knew the marketplace, he knew who our potential customer would be and he knew how to market our home. The result.....our home SOLD IN UNDER 10 DAYS without having to reduce the asking price!!!! Our dedicated sales progressor Sue was amazing she practically held our hand through every step of the process as and when it happened (sometime making things happen that little bit faster if she could). If we were stressed about something or didn't understand something she picked up the phone and talked us through it, she almost became one of the family! We cannot praise Tony and his team highly enough, we wish we had been recommended Robinson Jackson Welling before listing elsewhere as if we had we would have saved ourselves six weeks of sitting stagnant. So I thoroughly recommend to others to learn from our mistake and go to Robinson Jackson Welling first!
5/5
GoogleI can't thank Scott, Tony and the team enough at Robinson Jackson, Welling for the outstanding service I received when buying my property From the first phone call I made inquiring about a property to finally completing, I can honestly say the team did everything they could to make my purchase as smooth as possible for me... Scott immediately was very professional, friendly and accommodating on the phone when fitting in my first viewing and made time to arrange additional viewings if I required. He was always available to answer any questions I had as my purchase progressed and I was delighted he could be the one to tell me when my offer had been accepted! Being a Help to Buy customer, I had lots of questions and Scott, Tony and the team always got back to me without fail to reassure, advise and answer all the many questions I had. When it came to the process of exchanging, Tony did everything he could to assist in progressing this as soon as possible ensuring he spoke to all relevant parties on my behalf. I would personally like to thank Scott, Tony and all the team at Robinson Jackson for all their hard work, expertise and excellent customer service they provided. Thanks to them, it made my experience of buying my first home a dream! I would definitely recommend and will be using them again in the future! Well done and thanks so much guys! Jen
5/5
GoogleA really good lettings team that are happy to help, they made a very stressful time manageable. At the viewing, Lily was very friendly and let us look round in the way we wanted to. From putting in the offer to collecting the keys, the team were very responsive and I felt well guided through the process. Both James and Stacey were always ready to help and easy to get hold of, I'm very grateful for their support.
5/5
GoogleBen Harrington and his team have all been first class during the sale of my property and my purchase. From the very start, Ben, Conor and James made contact weekly to keep me updated on the progress of my sale. They were also very patient whilst I searched for my perfect property. Once the sale and purchase were progressing, Sue was so helpful and efficient. Trish & Ben (mortgage advisor) were also really helpful. They made a daunting and stressful process so much easier for me. Huge thanks to Ben, Sue, Conor, James, Trish & Ben. A helpful, efficient, professional and friendly team.
5/5
GoogleI reported a few problems this afternoon with Morgan and in less than 30 minutes she has called me back, someone will be attending the property tomorrow to hopefully sort out the terrible smell coming from the drains and the other little issues will be sorted in the next few days. Cannot thank Morgan enough for getting someone here so quickly. Very, very much appreciated! so pleased with the concern she has shown and the very quick response!
5/5
GoogleWe dealt with Tony, the branch manager, when looking for our first home. He was excellent and very accommodating in helping us arrange viewings, liaise with the owners and getting our offer across. We completed on the house not too long ago and would like to thank Tony and everyone at Robinson Jackson for helping us in getting our foot on the property ladder.
5/5
GoogleTony was the agent taking care of a property I was purchasing. I used Yopa and my buyer's used Purple Bricks. These services are cheap but you get what you pay for. Tony ensured our deal stayed on track. Without him I wonder if we would ever have exchanged! Once I moved in he also helped with rubbish removal as my vendor left rubbish at the house. I would highly recommend Robinson Jackson Welling!
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Questions about Robinson Jackson Welling
How many reviews does Robinson Jackson Welling have?
Robinson Jackson's Welling office has 314 reviews across 1 platform: 314 on Google.
What is Robinson Jackson Welling's rating?
Robinson Jackson Welling is rated 4.8 out of 5 across all 314 reviews, and 4.8 out of 5 on Google from 314 reviews.
Where is Robinson Jackson's Welling office?
Robinson Jackson Welling, 146 Welling High Street, Kent, DA16 1TJ.
