Cubitt & West Uckfield reviews in Wealden

★★★★★ 1/5

Trustpilot

Don't use this real agent as their…

Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.

Rajeev · 10 October 2024

★★★★★ 5/5

Trustpilot

I had a great experience of interacting…

I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.

P · 3 October 2024

★★★★★ 1/5

Google

By all means, do view your desired property with Cubitt and West. They have some nice, helpful, people working with them who were extremely accommodating. Sadly, our experience was ruined by the sale process, where their recommended conveyancer (DC Law), with whom they claimed to have a very close business relationship, turned out to be totally incompetent and irresponsible. Moreover, the Sales Progressor from Cubitt and West only served to disrupt communications, confuse the process and be highly dismissive when we tried to express how we wanted to proceed. This resulted in consequential losses of thousands of pounds and a lot of unnecessary distress. My recommendation, therefore, is to arrange your own legal advice, and block out the Sales Progressor from the process entirely. Block their email address and phone number if you need to! You will be much better off and have far more control over the process, as ours seemed to only be interested in cashing in their commission.

Harry · 10 March 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.

Maureen · 9 September 2024

★★★★★ 5/5

Google

Fred was great showing us round the property with great communication before and after. The sales progress updates were also good, keeping me up to date through the process without having to call or email to ask. Fred also was able to solve a small issue with communication between other parties in order to get the keys sorted on completion day. Very friendly team all round.

Will · 24 March 2025

★★★★★ 5/5

Trustpilot

Julie Bramble was excellent

Julie Bramble was excellent, kept us informed all the way through, called when necessary but also emailed updates when she had things to report. No delays on getting back to me, even let me know when away from office. C&W were not even our estate agents, we were buying the property from their client, but we had more contact with them than our own estate agents. We have recommended them twice so far.

Carly · 19 December 2024

★★★★★ 5/5

Trustpilot

My experience with Julie Bramble from…

My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.

Juwon · 20 August 2024

★★★★★ 5/5

Trustpilot

Julie is a Gem!

I cannot recommend Cubitt and West highly enough! They recently helped us navigate an incredibly complex and challenging sales process due to the recent legislation on cladding for flats causing alot of issues. From start to finish, their professionalism, expertise, and dedication were truly exceptional.Despite the difficulties posed by the new regulations, Cubitt and West remained proactive, communicative, and supportive throughout the entire process. They went above and beyond to ensure everything was handled efficiently and effectively, keeping us informed every step of the way. Their knowledge of the latest legislation and their ability to manage the various stakeholders involved was impressive and gave us great peace of mind.Thanks to their hard work and perseverance, we successfully completed the sale, and we couldn't be more grateful. If you're looking for an estate agent who will go the extra mile and provide top-notch service, look no further than Cubit and West. They truly are the best in the business!Harry, Samara, Tracey, Jacki & Julie thank you all for your efforts, we cannot fault you! I would finally like to give a special thank you to Julie who was exemplary in her professionalism and communication!

Martin · 3 August 2024

★★★★★ 5/5

Trustpilot

I couldn't recommend Cubitt and West…

I couldn't recommend Cubitt and West waterlooville any higher. From day one they were all amazing and super helpful. Maddison originally came round to do a valuation and got the ball rolling. She was extremely personal and kind, we sat and had a real conversation rather than being made to feel like just another client. I was given a reasonable timeframe and expectations too rather than being promised anything unrealistic. Nicola and Maddison got to work so fast and the viewings came rolling in. It was a difficult year with interest rates all changing and throwing everything out but i still trusted they'd be able to get the sale completed. Nothing was too much to ask for, they were available for every viewing and got plenty of clients through the door too. After a while they found the perfect buyer and i'd accepted the offer. 10/10 for them both.During the sale process Julie took over and acted as the middleman with myself, the buyer and both solicitors. Again she was very personal and responsive with calls and emails. Any questions i had were dealt with extremely quickly and effectively. It was so reassuring to have someone so proactive during the sale process, i didn't really need to chase anything up because Julie was always on top of it. My entire sale and process was extremely easy and stress free. Second dealing with Cubitt and West and as before i wasn't disappointed. Thanks to you all and possibly others in the background i hadn't dealt with personally. One happy client!

Tom · 31 July 2024

★★★★★ 1/5

Trustpilot

Promised the world before going on the…

Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.

JPM · 26 July 2024

★★★★★ 1/5

Trustpilot

Immediately Dangerous gas findings…

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

Oliver · 24 September 2026

★★★★★ 1/5

Trustpilot

If I could score one star I would

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

Val · 7 October 2026

★★★★★ 5/5

Trustpilot

First time buyer/Leashold property

Though I didn’t use John O’Neill at the Cubitt & West branch, Woodingdean to buy or sell a property, he recommended their in-house solicitors and mortgage services. As a first time buyer, his recommendation and guidance was invaluable. Mortgage Matters Direct were totally amazing in securing me a mortgage, a fast and efficient service with great communication throughout. I would highly recommend them. JS Law, the conveyancers recommend by Cubitt and West were also great, Lauryn Parker-Beaton was very patient in taking me through the complexities of buying a leasehold apartment. Though it took a while, she did a good job in getting the property to completion. John’s knowledge and experience of the buying process was also invaluable, as a first-time buyer this was daunting and stressful, he simplified the whole process for me and held my hand the whole way through. I would highly recommend him and his team of experts, thank you John, I couldn’t have done this without you!

Jason · 8 July 2024

★★★★★ 5/5

Google

Cubitt & West Uckfield have recently sold a property for us and we found everybody to be most helpful and efficient. Garry Wheeler was most helpful, he kept us in touch at all times with the progress of the sale and nothing was too much trouble. Thank you Garry and the rest of the team.. Regards, J, E & M Symons

Jenny · 2 April 2025

★★★★★ 5/5

Trustpilot

Rosie Hewitt at Cubitt & West Arundel is a star

Rosie Hewitt at Cubitt & West Arundel is absolutely exceptional. I needed a new home because of a personal tragedy, Rosie promised that she would find me a place that would "fit me as a person not just as a client" and she absolutely did. She went above and beyond to find me the right property and manage the purchasing process, which was not at all easy. I can only thank her and highly recommend her services to anyone looking for "their perfect home", not just a house to live in.

Chris · 4 June 2024

★★★★★ 5/5

Trustpilot

Absolutely great experience viewing…

Absolutely great experience viewing houses. Lucia was very friendly and very knowledgeable-we were given some great ideas and recommendations about the area too. I would highly recommend.

Tiffany · 10 October 2026

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Google

Fantastic team at Uckfield, they were so helpful! Richard originally showed us our property and then throughout the process Jordan and Garry were always there to keep us up to date with what was happening and always available to answer any …

Lili · 10 October 2025

★★★★★ 5/5

Trustpilot

Final Review

Just wanted to give a final review of our purchase made through Cubitt & West. Zoey & Jaz dealt with the negotiations of our purchase and did everything they could to get us a great deal. We were more than satisfied with their service & would highly recommend them as agents and representatives. Julie Bramble was very hands on with the negotiations and progress of our sale. She was always on hand to speak to and is very knowledgeable in this field. Julie is a credit to the team and I think she does a brilliant job in making everyone feel at ease through the stages. Our purchase has been a whirlwind of emotions and stress but I think it was most definitely not as stressful as it could have been without Julie taking it on and working hard on it. Thank you for everything guys.

Lauren-Rose · 22 May 2024

★★★★★ 5/5

Google

One of the most professional Estate Agents that I have ever dealt with and as I run a property company I have dealt with a few! My main point of contact was Dan, nothing was too much trouble and he was helpful supportive and proactive. I will be using again and recommending

Suzi · 10 August 2026

★★★★★ 5/5

Google

Recently sold my house through Cubitt&West Uckfield and the experience from start to finish was great. They were proactive, provided regular updates and feedback from viewings and helped with paperwork and provided witness signatures. The staff were always happy and helpful as well as being knowledgeable. Thanks for all your help!

Victoria · 10 August 2026

★★★★★ 5/5

Google

We are purchasing a property in Uckfield and have had the pleasure of dealing with Jordan Smith, he showed us all around on two seperate occassions and we all found him friendly and very helpful. There were a couple of issues around the property and he dealt with them speedily and efficiently. He is a credit to Cubitt and West. Once we agreed the purchase he has been helpful and efficient, although am not sure i would let him use a ladder again.

Anita · 26 April 2024

★★★★★ 5/5

Trustpilot

Fantastic!

I cannot speak highly enough of the service we received from cubit and west southsea. I really liked the WhatsApp messenger service too, makes communication easy. Harry sold our house within a few days, a really friendly and helpful guy. And Julie was there from then onwards, to see it through to completion. She answered all my silly questions in no time at all. Would definitely recommend selling your house through these guys

Matthew · 21 August 2024

★★★★★ 5/5

Google

Richard and his team were very helpful and supportive selling a local property on our behalf when we lived in a different part of the uk. They made the whole process seamless and a big thank you to them all.

Chellew · 10 October 2025