Topproperty Services Wavertree reviews

★★★★★ 1/5

Google

Let me begin by saying with honest opinion, that Top Property are an ABSOLUTE JOKE. And it's no coincidence that the majority of the reviews are also negative. The service offered is of the poorest quality, a company that makes it's money from robbing students through extortionate charges and bills. It seems disgraceful that neither employee, landlord or website details or informs us of a utility overspend. Had there be sufficient information regarding bills it would have allowed all the tenants in our house to take the necessary steps to reduce our spending but instead, mention nothing to us and then include a 662.48 bill at end of the year to try and make as much money from a group of students. It was reported that our thermostat stopped working on 5th of October 2017 - this meant we could not use the thermostat to regulate the temperature of the house, meaning we had to use the boiler settings to either have the heating on or off. This issue was logged with the support team (Phillip) who got back to us to say he had raised these issues on the 5th of October. A plumber was then sent to the property who could not fix the thermostat but instructed us to use the temperature settings on the boiler to activate the heating. It was also logged that the boiler was leaking and losing pressure which stopped it from working, this was never repaired and only short term fixes where implemented by the plumbing team - in the end one of us had to google how to keep refilling up the taps under the boiler. We logged that both our hoover and microwave did not work from the first few months however we were only instructed to re purchase these items ourselves and would be refunded at end of the year, which is an absolute joke. We were very skeptical of this and insisted that the letting agency replace t, which they didn't, so we went a whole year without a functional microwave. I would also like to mention that while i understand the charges we recieved for cleaning the property, however it was far from in a clean condition when we moved first moved in and smelt damp, damp patches could be seen in the kitchen (which when viewing the house we were told would be repaired before we moved in) It was also logged that our fire alarms where beeping for low battery, we were instructed not to change the battery ourselves and it took 3 further emails (2 weeks) after originally logging this to get a handyman out to carry out the battery changes. In addition to this at one point the house stank of gas several times throughout the year. It took over 4 months for top property to issue our housemate with a key to his downstairs bedroom which we brought up in numerous calls, emails and during our meeting with Simon in your office. It just so happens to be the same room in which the window was smashed and it took over 2 weeks for the letting agency to come out and fix!!!! As for the charges of repairing the living room door closer we had logged the state of the locks jamming in various rooms such as in the living room and bathrooms this was logged several times over the year as well as in the 1-1 meeting, which was never repaired. I'm fairly certain that having multiple doors in a house which jam when closed is a fire hazard. I have full email trails with dates to back up everything that i have mentioned above if you require. Overall the service provided by top property has been less than acceptable especially considering that you feel that we somehow owe you a staggering £900+. Reflecting on the year i certainly would not rent a property from yourselves again and feel obliged to share this review with other students who are looking to rent property in Liverpool. I HIGHLY ADVISE EVERYONE TO SEEK ALTERNATIVE LETTING AGENCIES.

Ryan · 19 June 2019

★★★★★ 2/5

Google

Overall I'd rate my year living at one of their properties... alright. If anything was broken they'd take care of it relatively quickly. Other than that they're a bit awful to deal with. For three or four months we had only two keys for four people, which isn't fun when each of us are at uni at completely different times of the day. After there was no sign of them fixing that anytime soon they ignored my emails for about two weeks so eventually i had to visit their office in person twice. Positive sidenote: after that second time they made new keys and brought them to the house on the same day. Their finances are complete shambles though. They have no idea who payed them how much rent and when. Not gonna lie, I missed a payment once, my bad. However, when that happens they come at you months later, at a point where you have no idea anymore what exactly they want. I would've checked my payment plan but that thing makes no sense and the amount of money they wanted me to pay was nowhere to be found. They won't tell you that either. You just receive and email "hey, you owe us £x of rent", no period of time or anything explaining what exactly I'm paying for. As a student who has to save any penny he can I sure won't blindly pay a good thousand pounds without asking, sorry. Now after having moved out I'm just glad I don't have to deal with them for another year. Wouldn't recommend so much, no.

Lee · 19 June 2019

★★★★★ 1/5

Google

The single most useless, unprofessional and clueless student agency I've ever had to deal with. Properties are likely to have a variety of problems which they will not respond to in an appropriate time at all. Go elsewhere.NegativeResponsiveness, Quality, Professionalism, Value

Benedict · 18 June 2021

★★★★★ 1/5

Google

disgusting people disgusting company, they will do anything to seatl money from you and will threten you. avoide them at all costs. DO NOT USE THIS COMPANY I AM WARNING YOU WIL WILL LIVE TO REGRET IT.NegativeResponsiveness, Quality, Professionalism, Value

Angel · 18 June 2021

★★★★★ 5/5

Trustpilot

Cannot fault the management service…

Cannot fault the management service provided by this company.

Anne · 8 May 2024

★★★★★ 1/5

Google

Awful service. I wish I could be a 1st year student again and see this review so I wouldn't go with top property. We went without heating for 5 weeks, didn't recieve one bit of compensation for it and they would barely even answer the phone/emails during this time. We just moved out in the summer and obviously expected a full deposit back (£600 for the 3 tenants), however we received multiple reductions for things such as "mattress clean" for leaving the mattress how it was when we moved in, "curtain clean" for curtains we bought our self, "£12 for key cut" for a key that was returned, "deep clean of property" when the property was no where near "deep cleaned" when we moved in. The list goes on. They can't deal with students, and try to take advantage of it. Do not recommend. There are plenty of better agents in Liverpool.

O · 19 June 2018

★★★★★ 5/5

Google

Thank you Simon and team for the positive experience with finding and moving my daughter into her student digs for her final year. Thanks for all the help!

Amanda · 19 June 2019

★★★★★ 1/5

Google

They will barge into your home unannounced, even if you request that they not turn up on a particular day and schedule a ridiculous number of house viewings leaving you with no privacy or peaceful enjoyment of the home. Rude and unprofessional staff and you can also expect them to cc your housemates into private and personal emails. Put a dampner on my university experience and I would not recommend to anyone!

Louise · 19 June 2017

★★★★★ 4/5

Google

Although to begin with there were a few problems with the house and I was a bit apprehensive, communications with Hannah and Elle particularly were helpful and responsive which really made a difference to moving in easily. All the problems I've had have been reported and are on their way to being sorted.

Bradley · 16 April 2022

★★★★★ 1/5

Google

Terrible terrible company, they tried to massively overcharge us for a very simple repair job that they messed up, then once they had been proven to he charging too much, continued to try and charge us for previously unmentioned, additional 'arrangement' fees on top of the repair cost. They suck money from you wherever they can with additional, non refundable fees. Strongly recommend avoiding at all costs

Tim · 19 June 2016

★★★★★ 5/5

Google

Wonderful and helpful team who go above and beyond for both landlords and tenants!

Kalem · 14 October 2024

★★★★★ 1/5

Google

Topproperty has been useless from the beginning. First of all, when we were trying to sign our contracts, only half the tenants were sent the contract and we struggled to get the remaining ones sent to us as Topproperty would not respond to …

Laura · 16 April 2022

★★★★★ 1/5

Google

Landlord was a scumbag. Don’t use.

Jay · 19 June 2019

★★★★★ 1/5

Google

My experience with this property management company has been nothing short of diabolical. Throughout lockdown, they showed no sympathy towards us as tenants who had to stay at home all the time, allowing no excess on the already strict …

Kiza · 16 April 2022

★★★★★ 1/5

Google

Would not recommend this company, make sure you take plenty of photos when you move in because they will charge you £50 for simply binning a bar of soap and cleaning floors which had already been cleaned. …

Rebecca · 16 April 2022

★★★★★ 1/5

Google

My dead nan can communicate faster than these guys

Connor · 16 April 2024

★★★★★ 1/5

Google

Try to charge tenants for professional cleaning that is what they class as routine no matter the state the property was left in. Our property was left in a very good state yet we were still issude a £170 cleaning bill!

Jack · 19 June 2019

★★★★★ 1/5

Google

Unreliable, unprofessional and as a student in Liverpool feel let down by a company that is given the all clear by LSH. Avoid at all costs if you want a good service and fast response for the amount you have to pay.

Bethann2233 · 20 June 2015

★★★★★ 5/5

Google

Fab, knowledgeable company.

Nikki · 18 June 2020

★★★★★ 1/5

Google

My experience with this company has been nothing but negative. To begin with, when viewing the house there was wallpaper coming off every wall …

Danny · 16 April 2022

★★★★★ 5/5

Google

Great service, always available when you need them, maintinance issues adressed quickly and efficiently.

Sonny · 16 April 2023

★★★★★ 1/5

Google

Completely useless and incompetent. They refuse to spend a penny on improving run down houses and blame everything on their contractors. They tell lies and have no clue what's going on in the office.

Joel · 19 June 2019

★★★★★ 1/5

Trustpilot

Do not use this company for a student…

Do not use this company for a student let. My daughter and her housemates have had so many problems.

Impcc · 9 August 2021

★★★★★ 5/5

Google

Would highly recommend to any landlord wanting to let their property. Their local knowledge is excellent and staff professional and helpful. Would give 10 stars if I could.

Cathy · 19 June 2018