Every review we hold for the Watton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhilst the whole purchase took a little longer than everyone had hoped initially, Sowerbys kept us up to date the whole time, were quick to chase up and always called me back when they said with an update. Would certainly go to them again and would recommend. Many thanks to Joanna & her colleagues. We're very happy in our new home!
Adam · 8 June 2020
Agent replied · 8 June 2023
Hi Adam, thank you for leaving us a review! It is great to hear that you had such a positive experience and will pass on your comments to Joanna and the team.
★★★★★ 5/5
GoogleAs a purchaser I found Sowerbys to be friendly, helpful and completely professional in all interactions.
Vanessa · 18 March 2026
Agent replied · 15 April 2026
Thank you for sharing your thoughts and taking the time to leave us this review.
★★★★★ 5/5
GoogleA special mention to Louie. He always had the answer to any questions and made sure to keep me in the loop at all times, and for that i’m very grateful. Would highly recommend to anyone!
James · 28 August 2023
Agent replied · 26 November 2023
Thank you!
★★★★★ 1/5
GoogleI phoned and booked an appointment with them for Tues last week to discuss the possibility of selling my house. My friend and I arrived at the correct time day only to find the door to the estate agents locked. Once the doors were opened, we were told I was not in the diary, and therefore, they couldn't help. We left . I double-checked my app, and it was OK. This estate agent didn't have the courtesy to call me and apologise for their mistake. We went to Longstons and found them to be professional and helpful in dealing with us. They have arranged to view my house this week. Not likely to go to Sowerbys again. Ann Stark
Tudor · 27 October 2023
Agent replied · 26 November 2023
Hi, we are SO so sorry for this. We did try and call to apologise straight after, but unfortunately we had the wrong number on our system. We're so sorry again!
★★★★★ 5/5
GoogleExcellent help throughout the process from Sowerbys, especially Kate. Can definitely recommend them.
Maggie · 22 October 2024
Agent replied · 10 November 2024
Thank you for your kind review! We are delighted to hear you had a positive experience with us, especially Kate.
★★★★★ 5/5
GoogleWhat Can I say about Sowerbys and Terie in particular. Above and beyond doesn't even cover it.
From chasing solicitors/sellers to organising house clearances, this woman gets …
Angela · 15 November 2025
Agent replied · 29 December 2025
Thank you, what a great review to read. We are so pleased thet both the team and Terie have been so helpful from start to house clearances!
★★★★★ 5/5
GoogleSowerbys provided exceptional support in helping us find our new home. Their agent, Ma’am Kate, was incredibly helpful and approachable throughout the process, always ready to answer our questions and offer guidance. Her professionalism and friendly demeanor made the experience smooth and stress-free. We highly recommend Sowerbys for anyone looking for a reliable and supportive real estate service.
Farrah · 26 November 2024
Agent replied · 10 December 2024
Thank you so much for taking the time to leave us a review, we really do appreciate it.
★★★★★ 5/5
GoogleIn this market it is vital to have an agent you can trust to be working hard to sell your home at its full value - not aiming to get a quick sale just to take the commission.
I looked forward to weekly updates from Louie White. His friendly voice detailing what the branch was doing to get potential viewers in the door, taking a genuine interest in our family and life.
The company took time to know the property and area in depth, giving excellent service to both sellers and buyers.
Sarah · 27 September 2023
Agent replied · 26 November 2023
Thank you for this kind review!
★★★★★ 5/5
GoogleI purchased my brand new home through Joanna at Sowerbys and Joanna was such a lovely person who always replied to my emails. Very friendly and caring service through this estate agents and the lovely ladies in the Watton office went above and beyond when collected my keys. Thanks once again.PositiveResponsiveness
Ian · 25 August 2021
Agent replied · 8 June 2023
Thank you for leaving a review! We're delighted that you had such a good experience with us and that Joanna and the rest of the team were able to help you. We hope you're very happy in your new home!
★★★★★ 5/5
GoogleAbsolutely fantastic agents, friendly, professional and efficient. Would recommend!
Neal · 9 April 2026
Agent replied · 15 April 2026
Thank you for your review.
★★★★★ 5/5
GoogleGreat advice from Terrie from Sowerby’s about buying and selling a house. Would definitely recommend
Julian · 15 February 2026
Agent replied · 15 April 2026
Thank you for your review.
★★★★★ 5/5
GoogleEveryone at Sowerbys were very friendly and professional. My main contact was Zoe Ryder who was excellent. Its many thanks to Zoe and her colleagues that my husband and I now have a new home.
Sharon · 9 April 2023
Agent replied · 8 June 2023
Thank you for leaving us a review.
★★★★★ 1/5
GoogleThey are using a rightmove listing as a chance to advertise. This is not how rightmove should be used and it wastes your time. This makes me think they are untrustworthy.
Billy · 31 August 2025
Agent replied · 29 December 2025
Thank you for your feedback. Just to clarify, this is a paid advertising space on Rightmove, separate from property listings, which we use to share information about our services. We take trust and transparency seriously and appreciate you taking the time to share your thoughts.
★★★★★ 5/5
GoogleJust gone on the market with Sowerbys and so far a great experience. The marketing is top quality, the viewings are well arranged and organised. Feedback is almost always verbatim and offers an opportunity for both parties to evaluate next steps. Big thanks to Katie, Sam and the team for their efforts so far!
David · 18 December 2023
★★★★★ 5/5
GooglePhoned for information on three houses and Joanna we able to answer all my questions straight away before sending over virtual video clips. These were a great help in determining whether we visited.
She was even able to arrange an actual viewing on the same day, which was much appreciated.
Paul · 8 June 2020
Agent replied · 8 June 2023
Thank you for taking the time to leave a review! We're so glad that Joanna was able to help you and provide a great service, we will be sure to pass on your comments.
★★★★★ 5/5
GoogleWe have never sold a house before. Joanna immediately put us at ease and her professionalism, warmth and kindness have supported us through every step of the process. It makes a real difference when you know there is someone there to answer your questions, no matter how small. There is a transparency and candour with Joanna, which builds and cements trust for what can be huge life decisions. Above all, it is the great customer service and knowledge that Joanna really cares that makes the difference. Frequent check ins, good humour and the right thing to say at the right time have been her hallmark; especially in the uncertain times that covid19 presents. We want to say a big thank you - it will be Sowerbys for us in any future endeavours!PositiveResponsiveness, Quality, Professionalism
Adam · 25 August 2020
★★★★★ 5/5
GoogleIt took me almost three months to find a property but in those times Miss Kate Sala patiently helped me finding the perfect house for my family. She was very friendly and accomodating. Thank you Kate and Sowerbys for helping us.
King · 27 July 2024
★★★★★ 5/5
GoogleHaving gone through an awful time with another estate agent, Sophie and Kate are a breath of fresh air. From start to finish they've been simply amazing. I thank both Sophie and Kate for reinstating my confidence in estate agents.
Karl · 15 February 2026
★★★★★ 5/5
GoogleWe sold our property whilst in lockdown and living in Spain.
Joanna and the team couldnt have been more helpful,and thoroughly professional thoughout the selling process .
Fantastic service and support through a difficult period .
Would recommend them wholeheartedly
Regards
Tony Brain
Tony · 8 June 2021
Agent replied · 8 June 2023
Thanks for leaving a review! We're so pleased that Joanna and the team were able to guide you through the process and that you would recommend us to others.
★★★★★ 2/5
GoogleWe instructed Sowerbys to sell a property following a bereavement and a visit from the Sales Director who told us of the excellent service that Sowerbys would provide. Sadly the service did not match the promises.
This property is over 90 minutes from where we live so we were dependant on Sowerbys handling everything relating to the property sale.
Promised call backs were not received, the Watton/Dereham office (these offices seem to work together and help each other out) had to be chased for information and reminded that they had promised an update. When we spoke to staff they were very helpful and polite but it was very frustrating having to chase them for promised updates, even a phone call saying they had nothing to report would have been preferable to silence.
The promised meter readings that we requested on completion day have still not been received over 2 weeks later despite requesting these again by email. Unfortunately I suspect that now the sale has gone through we do not matter anymore.
I don't think Sowerbys did a worse job than any other agents locally but equally I don't think they provided the service we expected or were promised
Peter · 11 October 2022
Agent replied · 8 June 2023
Thank you for taking the time to leave a review. We are genuinely sorry when any client feels the service they have received has been less than 100%.
We take all feedback extremely seriously and fully investigate to help us continually monitor and improve the service we offer.
★★★★★ 5/5
GoogleCan highly recommend Levi! He was incredibly thorough when valuing our home, and was patient in answering any questions we had. We felt confident with his guidance and he really took the stress out of the experience. Would most definitely use Sowerby’s again and cannot speak higher of Levi.
Shannon · 22 November 2023
★★★★★ 5/5
GoogleThe service from Octavia was spot on. Personable, knowledgeable and efficient. Well done
Matthew · 27 October 2023
Agent replied · 26 November 2023
Thank you for this review!
★★★★★ 5/5
GoogleGreat knowledge and communication from the team at Sowerbys, especially Louie - I would recommend to anyone!
Samuel · 1 July 2023
Agent replied · 27 July 2023
Thank you for this review!
★★★★★ 5/5
GoogleRented a property through Sowerbys and received really efficient, friendly and helpful service from Sophie and Kate that made the whole process smooth and stress free. Thank you!
Charlotte · 9 April 2025
Agent replied · 20 May 2025
Thank you for your review and taking the time to leave it! We really do appreciate it and great to hear that both Sophie and Kate we able to help you with your rental, good luck in your new home.
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