Abbotts Watton reviews

★★★★★ 1/5

Trustpilot

Surveyor given keys to walk through house with occupant in bed

My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate

Jeanette · 23 February 2021

★★★★★ 1/5

Trustpilot

Do not go with this estate agent

Do not go with this estate agent. Got email wrong and contract didn't arrive, photographer turned up with no PPE on and walked into my house, photos mediocre but attention to detail dreadful, took a week for photos to arrive, didn't offer a sale board, house of market for a week no intetest but didnt call any one. Was after a property also with them. No communication dreadful service. Property I put the offer in for I think has now been taken off market and not even a courtesy call to tell me.

Sarah · 23 August 2020

★★★★★ 1/5

Trustpilot

Do not fall for their sales pitch

Do not fall for their sales pitch. They were the only estate agents that wanted to charge a £149 upfront fee even though i provided them with professional photos. They told me they had a specific buyer lined up for my property. Months later and not 1 viewing. They now ignore my emails and even though my contract is for multi agent, have told me I will have to pay a their fee if another agent sells in the next 2 years. AVOID USING THIS COMAPNY

Andrew · 15 May 2020

★★★★★ 5/5

Google

Really helpful team from the first contact. To accommodating viewing times to alerting to available properties and to giving mortgage advice. I have found the experience of being a first time buyer quite exasperating but the team, Hannah in particular have a guided me through the process. Happy customer, thank you!

Alison · 24 October 2018

★★★★★ 5/5

Google

We recently purchased a property and were extremely pleased with the service that we received from Hannah and the rest of the team. She made the process a lot less stressful and enjoyable. I cannot point out enough how Happy we were with abbots Watton service. Big thank you!!

Ine · 24 October 2019

★★★★★ 5/5

Google

Very good customer service. They made our first new house purchase as least stressful as possible. Not one of these estate agents that mess you around they do their job properly and professionally.

Laura · 23 October 2022

★★★★★ 5/5

Google

Helpful and pleasant team. Happy to go the 'extra mile' for their clients. Clearly a sound and very professional team.

Michael · 14 October 2023

★★★★★ 1/5

Trustpilot

Wouldn't use them if there was only one Estate Agent...in the world.

I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.

Edd · 6 September 2018

★★★★★ 1/5

Trustpilot

So very Bad.

So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.

AGIUS · 27 July 2018

★★★★★ 1/5

Trustpilot

Unacceptable service

If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.

Heike · 23 March 2018

★★★★★ 5/5

Google

The team at Abbotts went the extra mile when we where experiencing a very difficulty purchase. They are always helpful, accommodating and dealt with any queries promptly ,plus keeping us informed and up-to-date with the progress of our purchase . We would always recommend them!

Chris · 24 October 2018

★★★★★ 5/5

Google

They were helpful all throughout the process of buying my house. Definitely recommend them to anyone.

Rohan · 14 October 2023

★★★★★ 4/5

Google

All the staff who were involved in my sale were very friendly and helpful.

Jacky · 23 October 2023

★★★★★ 1/5

Trustpilot

Incredibly disappointing service

Incredibly slow and disappointing service

Shaista · 29 July 2025

★★★★★ 5/5

Google

The staff at the Watton branch were helpful, professional and sympathetic throughout the whole process of selling my property. I would have no hesitation in recommending Abbott’s to anyone looking for the services of an Estate Agent.

Rita · 23 October 2020

★★★★★ 5/5

Google

We were really happy with the service provided by Abbotts - right from the first valuation visit from Stuart Tricker, through to dealing with Hannah Grist and Janette Etheridge. They were always friendly, prompt and professional - wouldn't hesitate to recommend

Chloe · 24 October 2018

★★★★★ 5/5

Google

This was the first time i have moved on my own since my husband died, and they couldn't have been more helpful. They guided me through every stage and were so patient with me. I would recommend them to anyone.

Margaret · 24 October 2018

★★★★★ 5/5

Google

Came here to see Jonathan to remortgage as a returning customer, Professional service every time and really easy to understand. Didn't take long to sort out and knew I was in good hands and didn't have to worry about anything.

Danny · 24 October 2018

★★★★★ 5/5

Google

The whole process with Abbotts has been a pleasure. In fact they went above and beyond to reassure us through the transaction as our agent was less than helpful. We cannot praise the Watton team highly enough. Gold seal service

Andi · 24 October 2018

★★★★★ 4/5

Google

Sold our house with Abbotts 3 years ago, an efficient service, they are determined and professional salespeople, which is what you need. More recently though had a meeting with their mortgage man, Jonathan, who I can’t recommend enough for his knowledge and range of products. I shop around and have met lots of advisors, but he quickly assimilated our situation and pointed us in exactly the right direction, neither condescending or pushy.

Rebecca · 24 October 2018

★★★★★ 5/5

Google

I would like to thank all at Abbotts Watton for their professional and personal attention, in selling my previous property and recent property, highly recommended, a good working team and credit to Abbotts M Kay

M · 23 October 2020

★★★★★ 5/5

Google

Very good experience with abbotts, especially hannah and the team who kept us informed by phone, email and txt. Professional attitude and attention to details. I would highly recommend the service from this branch.

Dean · 23 October 2020

★★★★★ 4/5

Google

Everyone at Abbotts Watton branch have been very supportive throughout the whole process. This is why i choose to go for a high street agent and not on line. For the individual supoort, communication and advice.

Cherry · 24 October 2019

★★★★★ 5/5

Google

Brilliant experience with Abbotts in Watton. Very helpful, friendly and proactive. The best experience of an agent I've ever had in the property market, and in very difficult conditions too. Thank you.

Steve · 23 October 2020