Abbotts Watton reviews

★★★★★ 5/5

Google

Me and my partner are first time buyers and couldn’t thank Abbotts enough for all of the support and guidance they have offered us when we have had questions. They have kindly kept us up to date with any news and have always been extremely friendly with nothing being too much hassle! Lynn showed us around the property we are buying and was very informative and friendly and we couldn’t thank Lynn and Hannah enough for everything they have done! Thank you :)

Katie · 10 March 2026

★★★★★ 5/5

Google

Diane Pullum the agent for Abbotts was absolutely amazing. She was informative, helpful and patient with a buyer that hadn’t moved for 22 years. I was always able to get in contact with her and she helped push the purchase through in 8 weeks ! Thank you Diane.

Julie · 26 September 2026

★★★★★ 5/5

Google

The whole team at Abbots in Watton have been so helpful, Diane dealt with the sale of my property and Hannah was so helpful with the chasing between solicitors (mine were very slow and lacked in communication) but Hannah was on hand even down to the last minutes of completion. As a first time solo homebuyer, I’m so grateful for Hannah on completion day! Thank you to the whole team.

Shannon · 10 March 2026

★★★★★ 5/5

Google

We had a really excellent experience with Abbotts, from the initial consultation right through to completion. Our sale was prolonged, through no fault of Abbotts. They were always extremely helpful, responsive and very professional. Always responding to calls and emails very quickly. Our personal negotiator was Lynn Mumford, who I have to say was outstanding. She was completely “on it” continually. I always felt confident that she would help in any way she could to take the sale to completion. Her interpersonal skills were second to none. I would highly recommend this branch of Abbotts, they clearly work as a Team and are very positive and confident in what they do. A very big thank you to you all.

Marina · 7 October 2026

★★★★★ 4/5

Google

We have recently successfully completed the purchase of our new property and would like to thank Abbotts for the professional manner in which the transaction was handled. There were several complications along the way but these were successfully overcome on our behalf by the agents and Diane in particular. Abbotts were professionally direct in the early stages of the transaction but all parties mellowed as exchange and completion became a reality. As previously mentioned a difficult sale was successfully achieved and we thank Abbotts of Watton for making this possible.

Elizabeth · 4 July 2025

★★★★★ 5/5

Google

Abbotts estate agents in Watton made the whole process of the sale a lot easier than I had expected, as I live 170 miles away they had to deal with all the enquiries etc regarding the sale. They are very professional in what they do and they kept me up to date with each stage of the sales process as well as helping to deal with several issues that occurred during the sales process. I would 100% recommend them to anyone who is looking to buy or sell a property in the area. All the staff are very friendly and helpful, special thanks to Diane who I feel went above and beyond with the help and support she provided with the sale of the property.

Barry · 7 June 2025

★★★★★ 1/5

Google

I don't normally do review but I had to. So as seller of a property I feel that they do not have the interest of the seller, I can't comment from a buyer point of view and they are only in it for the money and do very little for it. I wish I hadn't gone with Abbotts in the first place. And would never go with them every again. Id advice future sellers two think twice.

James · 10 August 2026

★★★★★ 5/5

Google

If it had not been for the wonderful assistance given to us by Hannah and Alicia at Watton branch this sale would never have reached exchange. Alicia helped us through the initial process with completion of the online forms which would have been a nightmare without her. Hannah relentlessly and efficiently progressed the process in spite of the many obstacles, delays and difficulties which the conveyancers/solicitors caused. Thank you to all at Watton branch.

Lorraine · 10 August 2026

★★★★★ 5/5

Google

From the moment I called Abbotts Estate Agents the process for selling my home went smoothly. Diane was very helpful and knowledgeable which gave me the comfort of being in good hands. I would not hesitate to use Abbotts again in the future. I also have to point out that the photographer was superb as well, nothing was too much trouble and his skills reflected in the pictures. Well done all round. Mark and Tina

Nature · 20 February 2025

★★★★★ 2/5

Google

Disappointed to leave this review. I was due to have a valuation today with Abbotts Watton however over the weekend was approached by another local estate agent who also got us viewings lined up for over the next few days. My partner called to let them know that we appreciate their time but will not be signing with them. The lady on the phone was very blunt and after hearing this news did not even say bye and just hung up the phone. Unfortunate as we received such good customer service up until this point.

Holly · 10 April 2026

★★★★★ 5/5

Google

Diane was very helpful throughout the process of me buying my house. She was very responsive when it come to emails and phone calls, putting my mind at ease and explaining things accordingly. Would definitely recommend Abbots to my friends and family. Thank you.

Lucy · 21 November 2025

★★★★★ 5/5

Google

Diane and the team at Watton Abbots have been so helpful. I couldn't reccomend them more. We bought a house through them and they have been so attentive to emails and phone calls. Thank you for all your help in our journey 😊🏡

Emma · 2 November 2025

★★★★★ 5/5

Google

Excellent Service from Start to Finish Abbotts Watton made the sale of my property smooth and stress-free. They were professional, responsive, and kept me informed every step of the way. Their knowledge of the market and negotiation skills helped achieve a great result. Highly recommend!

Lucas · 10 October 2025

★★★★★ 5/5

Google

A big thank you to Diane, Hannah and Lynn (Watton) for being so supportive, all the way through the house selling process, such an amazing team!

Jacqui · 10 March 2026

★★★★★ 5/5

Google

Diane and her team were invaluable in helping facilitate the process of buying a place in the area. They kept us informed at all times and were helpful and professional. Thanks to the Abbotts Watton team for all their help.

Glen · 2 November 2025

★★★★★ 5/5

Google

We recently used Abbots (Watton) to both buy and sell our house, and we couldn’t be happier with the experience. ​A special shout out goes to Diane, who was absolutely fantastic throughout the entire journey. Her communication was top notch, she kept us updated every step of the way, answered all of our questions instantly, and truly went above and beyond.

Dean · 10 June 2026

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with. We started this process in early February, based on the assurance that the property was chain free and the sale would be quick. Neither were true. The vendor told us in person that she would be moving into a rental to avoid delays. That commitment disappeared almost immediately. When we raised this, the agent suggested we must have imagined it. Helpful. Over the next few months we received a series of generic, copy pasted updates that had little to no relevance to our case. There was no accountability and no real progress. Most questions were avoided. It got to the point where we were told the estate agent would no longer be communicating with us and that we should contact the vendor’s solicitor directly. When we asked for their details, we were told it would be a conflict of interest to provide them. You could not make it up. We asked multiple times to speak to someone senior. No one ever got in touch. We asked to meet the vendor to discuss adjusting the price due to the delays and the misrepresentation. That was flatly refused. Meanwhile our mortgage offer was approaching expiry. Our conveyancers made it clear we needed a window between exchange and completion. Still nothing. So we walked. We formally told the estate agent on 23 May that we were withdrawing from the purchase. Today, 26 June, we got a call saying the vendor’s solicitor is “nearly” ready to exchange. That should give you a good sense of the pace and awareness we have been dealing with. Since then, we have found another property and overtaken the progress of the previous sale in a matter of weeks. Which really puts into perspective just how dysfunctional this entire experience was. If you are considering using this estate agent, ask yourself how comfortable you are with being ignored, misled and left in limbo for months. If the answer is very, then you will be in excellent company.

Josh · 26 June 2025

★★★★★ 5/5

Google

We have recently sold our house through Abbots in Watton Norfolk. They have always been friendly and professional throughout our journey of almost a year. We have no hesitation in recommending them. We have been kept upto date with information every step of the way. They have worked so hard to sell our property. We are very glad that we chose them for our sale.

Nelson · 10 April 2026

★★★★★ 5/5

Google

Absolutely wonderful service, Diane and Hannah are fantastic. After taking on our property from another agent as the house was difficult to sell, Abbotts has been great. I cannot find any fault. Thank you for all your support over the last few months and for all your hard work and taking our circumstances into consideration. You have been AMAZING!!!

Timothy · 10 May 2026

★★★★★ 1/5

Google

Unfortunately we had a very poor experience with a particular member of staff at the Watton office of Abbotts. From the very start DP was just shockingly rude, patronising and extremely unprofessional. DP made my completion day one I’ll never forget - for all of the wrong reasons. Swearing infront of my young son, rude and horrendously condescending to my removal men. I passed my experience onto countrywide who apologised on her behalf but it was the lies she had written in her statement that was the straw that broke the camels back. Please if you do use Abbotts to buy or sell a property avoid having contact with DP.

Wendy · 26 September 2025

★★★★★ 5/5

Google

We decided to put our property on the market, and had a few estate agents round to value . We decided to go with Abbotts as we felt more confident in their approach to marketing and respected that they were fully committed to sell our property. The valuation was realistic and we appreciated the honesty of Alicia who came to see us . We were appointed with a lady called Diane , who then handled our viewings and sale of our property. She really worked hard on achieving the best price for us , enabling us to buy our forever home . Well done Abbotts Watton !

John · 26 September 2025

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 5/5

Google

Watton office are very friendly, you always feel welcome, faultless sale of my property, kept up to date all the way through and cannot recommend Oliver Patton their mortgage advisor, he has gone above and beyond to get me my dream forever home , if you are selling a property you won't go far wrong by putting it in the hands of Abbotts Watton office.

Paul · 23 April 2024

★★★★★ 5/5

Trustpilot

Paige and Danielle

Paige and Danielle. Let down by Nwes start up loan company i suddenly find myself four thousand pound short of securing my tenancy. The two women dealt fairly and communicated with the landlord about my sudden change of circumstances. They brokered solutions that both landlord and tenant found reasonable. Tenancy is still agreed and only two days to resolve these unexpected issues. I'm impressed these two women treat customers like individuals not tick boxes. They have excellent communication skills and genuine interest in each individual customer. These are rare qualities in Estate Agencies...Most Estate agents don't want to even show you a property without proof you have the cash... Cut throat mercenary world we live in where care is just a word with little meaning. Paige is a beautiful polite and caring young woman who is both professional and fair. Paige is able to get results for all involved. Danielle the manager is understanding professional yet looking to broker deals that leave everyone feeling happy. What a team!

Hannah · 22 January 2025