Trusted Agent profile · Watton
★★★★★
281 reviews across 2 platforms
22 High Street Watton, Thetford, IP25 6AE, IP25 6AE
Abbotts's office in Watton, at 22 High Street Watton, is rated 3.6 out of 5 across 281 reviews on two platforms, including 146 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Abbotts Watton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Watton.
Every review we hold for the Watton office, from every platform, shown as written. First names only.
1/5
TrustpilotDeceptive towards disabled people
As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs Absolutely disgusting disgraceful behaviour towards people with disabilities avoid
5/5
GoogleTHIS SALE HAS BEEN GOING ON FOR 8 MONTHS AND TODAY WE FINALLY EXCHANGED AND MOVE ON 16/07/2021. WE MUST SAY THAT GEORGINA HAS BEEN OUTSTANDING AND HELPED US THROUGH ALL THE UPS AND DOWNS. SHE IS A GENUINELY KIND YOUNG LADY AND HER TEAM HAVE ALSO BEEN AMAZING. THANK YOU AGAIN FOR ALL YOUR GUIDANCE. VIV & PETE ASHTONPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAbbotts Ely 5 * service
I would like to thank Jack and Pat from the Ely branch for all their help in securing my property. They made the process easy and quick, responding to queries the same day. I would not hesitate to use them again.Lisa - Witchford
1/5
TrustpilotPathetic
Poor communication Poor sales techniques Did not change price of property as promised Basically write a list of what an Estate Agent should not do and they managed to do it. Would be better scribbling the price on a piece of A4 and pinning it to our fence.
4/5
GoogleTop Service. All the ladies in the office have been very helpful so far.
Thank you for your lovely review David. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience so far is very positive. Looking forward to Abbots selling our property.
Many thanks for your fantastic 5* review Jackie. I will of course pass on your kind hearted words to our Watton branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent friendly service. Janette and Hannah was very understanding and went over and above. Can’t thank you enough for everything.
Thank you for the wonderful 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Janette, Hannah and everyone involved at Abbotts Countrywide in the Watton branch. Many thanks, Sarah.
5/5
GoogleVery professional and helpful. Kept us up to date with everything in regards to selling our house and our mortgage which we did through Abbotts in Watton as well. All in all a fantastic service from the house selling team and the mortgage adviser. Would have no doubt recommending Abbotts in Watton if you are looking to sell your house or are in need of advise regarding mortgages.
Thank you Jon for your wonderful 5* review of the service you received while both selling and gaining a mortgage through Abbotts in Watton. Thank you for your brilliant recommendation, Scott.
5/5
GoogleI was extremely happy with the team at the Watton Branch, they worked very hard on my behalf to sell my Dad's property..
Thank you Kaye for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey don't ever repair anything fast
Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.
5/5
GoogleBrilliant experience! Everything was dealt with in a quick and professional manner, I would highly recommend.
Thank you for taking the time to leave us this excellent review, it's great to see that the Abbotts team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
1/5
TrustpilotFailure to return deposit
Still waiting after 2 months for deposit return. Called countless times always told I would get a call back never did. Told today that money was being taken for contrived reasons
3/5
TrustpilotAbsolutely no communication
I went for a flat viewing. It was conducted by a lovely, knowledgable woman. Afterwards, I had some questions I'd like answered and left an email. I got a call the next day promising I'd get my answers. 3 weeks later, nothing. I've left an email and 2 voice messages. I've also discovered the flat is now up for rent, which begs the question has it actually been sold, and the new owners are renting. In that case, why is the flat still up for sale, and why did no one have the decency to let me know. They're lovely at the beginning of the process, but once you actually want to get involved in the process, absolutely nothing from them.EDIT: After contacting customer support, I finally got an answer, that was apologetic.
1/5
TrustpilotGREG ABBOTT TO BE REMOVED
GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!
5/5
GoogleWe had a very pleasant experience buying and selling our home through Abbots. It might not have gone to plan first time but they always did their best to help us. We also used Jonathan for our mortgage advice and he always went the extra mile to help and advise us as best he good. Would definitely recommend the whole abbots/countrywide team in Watton
Hi Lucy, Thank you for taking the time to leave us your brilliant 5* review of the team at Abbotts in Watton. It is wonderful to read that your experience was very pleasant and that the team went the extra mile to help and advise after the initial issues, resulting eventually in a successful experience. Thank you for your kind recommendation and best wishes for the future. Kind regards, Scott
1/5
TrustpilotI would give 0 if I could
I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.
5/5
GoogleWe found all the staff at Abbotts Watton extremely helpful and nothing was too much trouble. I would strongly recommend this Estate Agents to anyone looking to buy or sell a property. They continuously kept us updated every step of the way. I would rate them 10 out of 10PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTENANTS BEWARE
TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.
1/5
TrustpilotSales agent AMY RENDALL .Run away from…
Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .😡 🥵
1/5
TrustpilotOnly interested in one thing
Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.
1/5
TrustpilotI would give a 0 if I could.
I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid £90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.
1/5
TrustpilotI am writing to confirm the withdrawal…
I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!
1/5
TrustpilotWe had a terrible experience trying to…
We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.
5/5
GoogleAbbots of Watton we’re efficient, professional and pleasant throughout the selling of our house, which was done quickly without fuss. We are grateful for their assistance.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Abbotts Watton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Watton.
