Your Move Watford reviews

★★★★★ 1/5

Google

Big let down! Poor service , No proper follow up! We ended up loosing £200 10.Im posting the reply to the Manager here No ,it wasnt clear that theTenant wod show us aroubd as your mail clearly stated that someone will meet us. 11.There was no contact made from Your.move, its a general excuse to say you tried to contact ,unyil we made the contact thete was not even a single mail or call from you. 12.I did give a feedback that i wasnt impressed with your follow up but there was no response from your end until this review came up and i gave you thecexact timeline when and how your company responded. 13.I would appreciate if you would imptove servjce atleast to other clients ,rather than providing heveric excuses.Thank you... 1.Called up and fixed up an appointment for viewing(renting), when we reached the location of the property, there was no one around to usher us in ,we tried calling the agents but the call went to voice mail. We tried our luck by pushing the call button of the property we were supposed to have a view, luckily the current tenant was kind enough to allow us in for a viewing and the tenant in turn commented that they werent intimated about the viewing at all. This was a definite red flag but we chose to ignore!!! 2.When we called up the next day, there was no clue for the person who attended the call that we had an appointment for viewing , we informed that we had an appointment and no one from Your move turned up and the tenant was kind enough to let us in and we would like to rent the property. There was no call back for the next three days.2nd red flag !! 3.We called up on the fourth day for a follow up and they agreed to let and asked to put down a deposit ( which we did ). 4.We were sent a draft contract and they asked us to come back if there are queries , we read through the draft and replied with a set of questions. 5.There was no reply for the queries even after a week ( red flag but too late) 6. When we called up for the follow up, they werent aware that we sent a mail and it took few more days for them to reply 7. We felt the service was a let down and there was no proper communication on anything and we started to think, if in case we rent and if something is not right, its going to take ages to acknowledge and sort it out with them. 8.We stated that we arent going ahead with renting , because of the poor service & lack of communication right from the viewing and requested a refund. 9. They denied saying it was our fault that we arent renting and there was no fault with them ( though the mails/phone call records would prove otherwise). Hope this helps whoever is trying to employ Your move for renting/leasing/buying .

Rj · 14 August 2021

★★★★★ 5/5

Google

After failed attempts trying to sell with alternative agents, we decided to put our home in the hands of David and team and we're so glad we did. The initial advice given, in the way we should market our home and the price point was spot on. 5 Weeks later; after several viewings and a few offers for consideration, we successfully agreed a sale! We will have no hesitation recommending your services to others in the future. Thank you so much! :)

Paul · 14 September 2021

★★★★★ 5/5

Google

We would recommend Your-Move Estate Agent for their professional, knowledgeable and clear approach. A big thanks to David, Scott and Azra at the Watford branch as their guidance, updates and support proved fruitful with finding us the buyers. The pandemic and the fact that the selling process was done remotely while we were abroad had suspenseful and complex conveyancing consequences as it has taken almost 5 months for the sale to complete. Eventually we’ve managed to pull through even though our conveyancing team seemed doubtfully efficient and cooperative at times. We very much appreciate the support given to us by Azra and Scott for looking after our property while we were away and for helping us to complete the sale.

Agnieszka · 6 February 2021

★★★★★ 1/5

Google

I have never had to write such a horrendous review until my experience with this company. First off, do not expect them to get in touch with you when you need them. First day moving into my new flat I had to call them multiple times to see when the keys were ready. They originally said in the morning and was not able to pick them up till 5 pm. I had also asked for the flat to be cleaned and found the place with stains in the cupboards, on the walls, multiple things of the old tenant as well as dust and grime everywhere. I called again since I had not received the inventory. Sneakily, they gave it to me weeks later and gave me a narrow window to dispute it. They finally got in contact with me when I did not pay first months rent due to the fact they did not give me their banking details even with me calling and emailing them. I literally was trying to give them my money and finally when they reached out in a snarky manner I was finally able to get the details I needed. Another experience I had with this business is when I had to go into the office due to my error of locking myself out. There were several employees there and no other clients, yet the way I was treated was appalling. First off no one would even look at me for several minutes and then of course they didn't have a spare. I ended up having to drive an hour without a phone to find a spare key, which is fine due to me error. The true frustration is whenever I emailed and responded no one would get back to me or when I called. I am amazed these people are still working and should be truly ashamed of their lack of ability to do their job. If I could I would give them a zero stars. Be warned!

Jennifer · 10 December 2020

★★★★★ 5/5

Google

Thank you Your Move for making our move so smoothly. A massive thank you to David who was very professional and thorough when he came to valuate our property. He gave us lots of valuable advice, which we found really useful. A special thank you to Azra who was always happy to answer all our questions anytime. She gave us lots of feedbacks after each viewing, which was extremely helpful. She was great at negotiating the price with our buyer. We really appreciate all her hard work. Also Scott did a fantastic job in coordinating with our buyer and all the solicitors in the chain and keeping everybody up to date. We are very grateful for Scott's effort in helping to resolve some complex issues. Without Scott's help, our sale would not have go so smoothly. We are now very happy in our new home. Thank you all so much.

Juan · 12 August 2020

★★★★★ 5/5

Google

I want to say a few words of appreciation to Azra and David for all hard work and customer focus delivery they have shown me, in these few weeks. Some history, when I bought my first house, in 1993, Azra, helped me find the house, guided me through the process and helped with sales negotiation with the buyer. In 2001, when I sold my house, which she helped me to buy, I called upon her services. she came round, measured up snd the property was on the market and sold within 3/4 months (from placing it on the market to exchange and completion). At all times, I was kept updated and had constant visits from buyers. Azra, made the whole process seeminngless for myself and my wife. I’m now in the process of selling my residential property and once again I called upon Yourmove, to market my property, first before, I would consider any other estate agent. I thank David and Azra for their professional service. I’m sure, they will get the best price possible bearing in mind the economical climate. Azra is truly dedicated, committed and certainly knows her work. She remains customer focused and customer driven. A true professional at her job. I would always recommend Yourmove to my friends and family either buying or selling.

M · 28 October 2019

★★★★★ 5/5

Google

I’ve been with your move for several years now . They do help me look after my portfolio . I do see other agents as well but Azra is a fantastic asset to their team . She is always very helpful and professional and I’ve felt dealing with her most of the time has helped minimise all my headaches in helping me find clients and following up on the sale as well . I’ve put 2 sales through her and she has been fantastic . Everything went like a breeze and she kept me posted every step of the way ! Highly recommended . 5 star service !

Anu · 30 July 2019

★★★★★ 5/5

Google

Your Move Watford were very professional and friendly and dealt with my enquiries promptly. I had several viewings with all being very thorough and informative. In the end it was with another agent with whom I had an offer on a new home accepted but this was no fault to Your Move. I would recommend them to anyone wanting an efficient and friendly Estate Agents. I would like to say a special thank you to Azra who arranged the viewings.

Elizabeth · 30 July 2019

★★★★★ 5/5

Google

Having been on the market with another independent agent for several months we instructed Your Move and they were nothing short of impressive. The initial advice from David at the valuation was great (very honest) and there was no 'hard sell' to us which we really liked. Communication is key when you're selling your house and Your Move were fantastic at it. Paige, David and the team always kept us in the loop with viewings, feedback and reassuring us all will be fine when we got nervous! We must have taken up so much of their time but nothing was ever too much. We rarely had weeks with less than 4 viewings and I put that down to their hard work in contacting potential buyers rather than just relying on inbound enquiries. We are now completing later this month and couldn't be happier. If we were buying in the area we would 100% use them and have absolutely no hesitation in recommending them to others. Thank you so much guys!

Tim · 30 July 2019

★★★★★ 5/5

Google

We are looking to buy a second home, we have looked at many estate agents but felt the customer service was poor. Went to Your Move in Watford and spoke to Azra who was very helpful. Kept us informed, kept us up dated with all new properties. She had extensive knowledge about the area. The whole experience has been really helpful and we will be looking to buy a second home within the next 6 months. I have recommended Your Move to my friends and family also as we feel the service is by far the best.

Manisha · 30 July 2019

★★★★★ 5/5

Google

David's initial valuation and advice at the start proved invaluable. He took the time to explain the whole process and the current market situation which aided me immensely in guaging what to expect. His valuation and market insight was spot on so there were no shocks to me along the way and my flat did not need to be reduced in price to sell it. Azra kept me informed throughout the process and was also instrumental in offering me superb advice and guidance when I received an offer on my flat.

Jacquie · 30 July 2019

★★★★★ 5/5

Google

I cannot thank the team from Leavesden, Watford for the support and help during this very difficult process. Yasmin and Phillip has been attentive and taken on board all our requests. Working hard getting the house sold. And with the 1st offer we got it went well and very smooth sailing. Being on top of the process ensuring that everything was running smoothly. Yasmin, thank you for the one on one and understanding the situation and going out of your way to get this sorted. We bought the house from you guys and sold it through Your Move. Thanks a mil. Feras & Amanda

Amanda · 9 July 2019

★★★★★ 5/5

Google

We are looking to buy a second home, we have looked at many estate agents but felt the customer service was poor. Went to Your Move in Watford and spoke to Azra who was very helpful. Kept us informed, kept us up dated with all new properties. She had extensive knowledge about the area. The whole experience has been really helpful and we will be looking to buy a second home within the next 6 months. I have recommended Your Move to my friends and family also as we feel the service is by far the best.

Mani · 9 February 2019

★★★★★ 5/5

Google

We were first time buyers and getting first home was a big deal for us. We were nervous during the process while dealing with solicitors and waiting for completion. But all staff at YourMove, especially Azra Bajaj provided great customer service and support from the point we saw the property until completion. Big thanks to Dipesh Patel too, who has done his best to get us best mortgage deal, which we thought was almost impossible. We couldn't be happier.

Oxana · 9 July 2019

★★★★★ 5/5

Google

Excellent service. Every time I emailed or rang, they were able to provide me answers straight away. They were very efficient and were very helpful. Azra, who was dealing with me was excellent and always there to help. Dipesh who is their mortgage advisor was also really helpful, and went through a lot detail when he was explaining mortgages to me. There is still the last few steps to finish off, but they have been perfect so far.

Nandha99 · 30 July 2019

★★★★★ 1/5

Google

I wish I read these reviews before embarking on finding our flat via Your Move. At the begining it was straightforward, we liked the flat and landlord accepted us. Then we went into their office to give our ids-I still don't know how you cannot make photocopy docs properly and why you would wait the day that we were to have our keys to say that you didn't make the right copies when we came in awhile back- when our belongings were in storage and stayed in a hotel the night before because you didn't sort things out in time for us to have keys. Then the lady who was suppose to sort out our contract didn't come in the next day (or atleast that's what we were told) and no one seems to be available to speak with. Absolutely no consideration or empathy of their actions on people's lives, let alone common sense or an ounce of professionalism.

Khadra · 16 July 2021

★★★★★ 1/5

Google

Called about a house for rent. Managed to see a virtual tour of the house on Thursday. Called back on Friday to discuss the next steps. Nobody from lettings was available so they put me to leave a message as someone will call back. Never did called. Called back on Saturday to discuss again the next steps for the property. They recommended to call back on Monday as the house is being sold to the new landlord and it will be available from Monday onwards. Called today, they already received offers on the house and they do not get more offers. Rubbish service. Just lost time for nothing...

Gheorghe · 24 February 2021

★★★★★ 5/5

Google

A special thank you to David and the team at watford. After a disappointing result and poor service from another agent we found David Flower, branch manager extreamly helpful, knowledgeable and professional. They sold our house within our timescales and kept us informed throughout.With David's expert advice we achieved the best price with minimum stress. The best agents in town by far, would highly recommend your Move, Watford.

Ifraz · 30 July 2019

★★★★★ 5/5

Google

Megan was a great help. Despite the very short time I had; she managed to find me a property and facilitate letting steps. She is professional, available and caring.

Batool · 15 March 2021

★★★★★ 5/5

Google

Having dealt with most other agents in Watford over the last year, I have found Your Move to be the most helpful and professional! Within a few months they have helped me enormously and I am looking forward to purchasing my first home through them. A special thanks to all the team, especially Azra for assisting me with viewings and Dipesh for the expert mortgage advice.

Allahnna · 30 July 2019

★★★★★ 5/5

Google

Excellent service provided by Your Move. Alister from the Leavesden team very helpful in the initial discussions. And then at the Watford Branch, Azra Bajaj was very proactive and handled a much complicated issue in a brilliant fashion. I would also like to mention Yasmin Mahmood who was most helpful while Azra was on annual leave. Great work Your Move team - highly recommended.

Mujeeb · 30 July 2019

★★★★★ 1/5

Google

Booked a viewing for a two bedroom flat. Came at exact time and no one was there. Agent wasn't there and didn't plan to be there at all. They didn't prevent us. Tenant opened the door and showed us the house. Despite the fact that the house was very moldy, the agency service was awfull. Sometimes I have the feeling that the mission of the agent is not to find new tenants.

Catalina · 2 March 2021

★★★★★ 5/5

Google

Your Move Watford are efficient, and very friendly to work with. Paige was a massive help to us, helping us sort everything out and very helpful along the way. They replied to our emails and calls before the end of the working day, which is very good to keep you in the loop. Fantastic service.

Michaela · 30 July 2019

★★★★★ 5/5

Google

Just wanted to say how good Your Move were with selling my home . The viewings were always accompanied and I was kept informed of progress at all times . David , Paige and Martin were professional and friendly and filled me with confidence . Would recommend them to anyone .

Kayla · 30 July 2019