Trusted Agent profile · Watford
★★★★★
90 reviews across 1 platform
10/11 Faircross House, 116 The Parade, Watford, WD17 1BD, WD17 1BD
Taylors's office in Watford, at 10/11 Faircross House, is rated 4.0 out of 5 across 90 reviews on 1 platform, including 90 Google reviews rated 4.0.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
5/5
GoogleWorked with Jonathan at Taylor lettings to find a suitable tenant. Jonathan came across as professional, friendly and always kept me updated with any progress. I enjoyed working with him.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Googlemy experience of moving was a nightmare but not due to Taylors. I found Lauren to be amazing and at times my saviour when it got really tough. Right till the end she supported me and chased continually in order to allow me to complete on my purchase. I also found ray and jack to be very helpful and supportive. I would highly recommend Taylors as they helped me to finally get my dream home, Jan gregory xxPositiveResponsiveness, Professionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleDealing with Ray and his team at Taylors has been a pleasure.The team were professional and courteous at all times and were excellent at keeping us up-to-date with the progress of our sale. Highly recommended!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleWorked with Jonathan at Taylor lettings to find a suitable tenant. Jonathan came across as professional, friendly and always kept me updated with any progress. I enjoyed working with him.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI can’t thank enough Lauren and Ray at Taylors. They have been so supportive every step of the way. We incurred few issue along the way, but they have always been positive and try their best to sort everything out as smoothly as possible. They have even drove all the way to Central London to delivery documents on my behalf. Thank you again for all your help. All the best!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of dealing with Ray and Lauren from Taylors. I must say I was extremely impressed with them. I can highly recommend them; they were always on hand to answer my queries and questions regardless of how trivial they were. They kept me up-to-date on every part of the move. They worked extremely hard for me even though many obstacles were encountered throughout the process. I would definitely use them again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI could not recommend Taylors Lettings more. Incredibly professional, friendly and efficient in handling tenant queries. Particularly branch manager Jonathan Blye who went out of his way to help me obtain a reference from a previous landlord even when the property was no longer being managed by the agency.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHonestly the best experience ever! Henry scully is a 10/10 and I highly recommend Taylor’s Watford! Thank you so much Henry for supplying all the knowledge and information that I needed!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
5/5
GoogleI have been using Watford Taylors for a number of years now for lettings and sales. The experience has been phenomenal. Rachel Harris in lettings gets the best rents and hassle free tenants and gives great support and advice, always there to help. Steve has been awesome on the sales side, again great advice and support. Highly recommend Watford Taylors to anyone. Don't think about using them, just do it....!
5/5
GoogleThe guidance you do is important and so appreciated, specially thank you Muhammed Njie for your great support.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience with Taylors has been great, Lauren was always very helpful and got back to us quickly.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery very bad experience as landlord. Please beware of the lettings manager Rachel Harris.Always had delayed payments to us continuing since 9 months.the account department also refuse to investigate the issue of what's happening since continously last 9 months. Very rude and unprofessional service from the lettings manager and very unhelpful and repeating the same issues since 9 months Worst thing she provided with wrong customer care complaint contact information details. So Taylors has totally fake service. Worst agents ever seen.
Thank you for making us aware of your your experience and i would like to assure you that client experience is very important to us. If you have not already raised your concerns formally, please contact us via review@countrywide.co.uk where we can advise you on how to do this. Kind regards, Scott
1/5
GoogleVery disappointing experience. I booked a viewing for a property with Taylors and the agent didn't show up. I called their office twice (left two voicemails) and waited outside the property in the cold for half an hour. No one from Taylors got back to me on the day of the viewing, a Saturday, despite their offices being open. A few days later one of the other agents at Taylors emailed to ask how I thought the viewing had gone! I explained what had happened and asked why no-one turned up. Unsurprisingly, I didn't get a reply. Awful service.
Hi Olivia, I'm sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk Many thanks.
1/5
GoogleOne of the worst lettings agencies! The branch in watford is extremely unreliable. I wanted to take a property after viewing it and wes told that we have all chances to get it. They have demanded additional Administrator charges in order to put our offer through to the Landlord. At the end of the day they said the property is gone even though I was the first to view the property and make an offer with the asking price to the landlord. Very dissapointed !
Hi Kevin, I am very sorry to hear that your experience of Taylors has not been positive and I would like to thank you for drawing this to our attention. We act on behalf of our landlords and follow their instructions, you applied to rent the property but unfortunately the landlord rejected your offer. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many thanks, Branch Manager
1/5
GoogleContacted this agency to rent a flat in Watford Central. They appeared to be professional but as soon as they realised I was looking for a flat to move in asap, they hiked up their agency fees & started demanding additional Admin charges apart from the Tenancy Agreement charges. I could see they were trying to take me for a ride, so got rid of them & have used another agency to find a place now. Thank heavens, I haven't used this agency as I haven't heard positive feedback about them. Sanaz
Hi Samez, Taylors is a transparent agency, we are completely straightforward, upfront and honest about our fee structure. Our fees can be found displayed to the public inside every Countrywide office, can be found easily online on all property portals that we advertise with, and our staff are happy to discuss our fee structure with our customers in the office or via telephone even before a property viewing is arranged. We constantly monitor the fees of other agents in the marketplace and ensure that our fees are pitched in line with our competitors and industry regulations so they are not excessive and are set fairly for our customers.
5/5
GoogleExcellent service and help buying my first property, Ben and John made the somewhat daunting experience simple and hassle free. Couldn't have asked for more. Cheers Guys
Thank you Dan for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleCatherine is very helpful and professional. She has sorted an issue raised by the tenant very efficiently.PositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service received by the amazing team at Taylors Lettings, Rachel was second to none with her knowledge, advice and friendly persona. Jade and Songul were also fantastic with how quickly they found me a tenant and got everything agreed and underway, the checks they did were flawless and comprehensive. I would highly recommend using the team at Taylors Lettings.
1/5
GoogleI won't recommend taylors to anyone.very very bad service.whenever there is an issue they are very rude and they are not even ready to hear what we want to say.They are not intrested in sorting out the problem and they dont even give as a proper reply.I really had a very bad time with them .
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe branch manager Mr Jonathan Blye who is incredibly professional, friendly ,very efficient in handling tenant's queries and very helpful as well. I am high recommend Taylors lettings because of Jonathan Blye's good service. Winnie
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAll about unreliability! after viewing one, we said we wanted to take it and were told that they would call asap. And didnt get any news. When we called them, they said its gone . Now What we can see is that one is still on market and available. No need to lie, no need to reveal your secret business to all if u dont wanna do what u r doing actually!
Hi Shoyoung, I would like to apologise if you feel the service you received was not positive. We act on behalf of our clients and follow their instructions, you applied for the property but unfortunately your offer was rejected due to a number of reasons at the clients discretion. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many thanks, Branch Manager
1/5
GoogleI found dealing with the agent as a buyer to not be a very pleasant experience. Having looked round a property and asked for a second viewing, he said they'd already had offers and therefore wouldn't consider it, and effectively hung up on me. Absolutely no interest in keeping me on the books in case similar properties came up. Dreadful experience and wouldn't recommend.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleI am new to Taylors and it has been great customer support by the team in Watford. Especially Rachel Harris who handled my rentals. I didn't move in yet. She/team is very prompt in answering the queries, however silly it may be (email/phone call). Worth the money which we pay them. - Shankar K
5/5
GoogleBrilliant Customer service skills throughout, quick and easy transaction, Lauren was extremely helpful.PositiveProfessionalism
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's Watford office has 90 reviews across 1 platform: 90 on Google.
Taylors Watford Sales is rated 4.0 out of 5 across all 90 reviews, and 4.0 out of 5 on Google from 90 reviews.
Taylors Watford Sales, 10/11 Faircross House, 116 The Parade, Watford, WD17 1BD, WD17 1BD.
