Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery professional . I was looked after by one of your colleague Kismet. She was very professional and gave amazing advice and very good feedback. She was very helpful and took care of me very well and in the right manner. I would totally recommend this estate agent, and if you ever get looked after Kismet, you will have nothing to worry about
Afsheena · 10 December 2018
Agent replied
Hi Afsheena,
It's great to see that Kismet was once again able to provide the proven 5 star service! Thank you.
Best wishes, Sarah
★★★★★ 5/5
GoogleRachel Harris has been managing my property and my concerns (especially my taps) for 6 months now. She immediately viewed the property when I had some minor concerns and allayed my fears. The charges are also very competitive. A great service. Thoroughly professional.
Gary · 11 December 2015
★★★★★ 5/5
GoogleSteven and the company did a fantastic job. It was quick, efficient and very professional. I was very satisfied. They have made entire process so much easier. Steven and the company went out of their way and beyond. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Sumona · 27 August 2021
Agent replied
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren helped me buy a house, she was amazing ! She was there to answer any questions I had and made the sale very smooth. No pressure, very good service. Would defiantly recommend her.
Stacey · 30 July 2022
Agent replied · 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNot a letting agent I would want to deal with again, told when it came to getting my deposit back it would be ‘a couple of days’ three weeks after vacating the property I am still waiting, constantly fobbed off from their head office (countrywide)
Emmabee2404 · 3 October 2019
Agent replied
Thank you for taking the time to leave us your comments and I am sorry to read that you were unhappy with your experience. Henry Scully the manager of the branch would be happy to receive your call so you can discuss your issues further.
Kind regards, Lucy
★★★★★ 1/5
GoogleUnprofessional - stay well clear they lie, cheat and carry on showing the property even when you are working on a mortgage through there mortgage advisor!! they make you pay all the fees and play games to take your money and give no service in return
A · 7 December 2018
Agent replied
Hi Akbar,
I am sorry that you seem to be unhappy with your recent experience.
As I am sure you are aware, an estate agent does have to adhere to the instruction of their client, the seller, and if they request for the property to remain avalable for interested parties to view then this must be the case. If you would like any further information relating to this matter, please feel free to contact our Customer Relations Team directly at review@countrywide.co.uk. with any queries you may have.
Kind regards, Scott (Customer Relations Team)
★★★★★ 4/5
GoogleI am very grateful to all the staff at Taylors .Each member of the team was always polite ,friendly and willing to help .
Their advice was excellent and they went above and beyond what was in their remit
Barbara · 15 December 2020
Agent replied
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleA quick note to say how pleased I was with Lauren and Jack, for all their hard work in making my house purchase as easy a process as possible. A big big thank you.PositiveQuality, Professionalism, Value
Kevin · 22 June 2021
Agent replied · 21 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving recently purchased a property through Taylor’s Watford, I would definitely recommend their services to others. I originally viewed the property with Charles Hailey, Senior Property Consultant who has been exceptionally helpful, patient and supportive throughout the entire purchase.
Maureen · 29 October 2019
Agent replied
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
★★★★★ 1/5
GoogleLeaving tenants without hot water for over 7 weeks, despite numerous phone calls reporting it and chasing it. I wouldn't be paying the rent until it was sorted, diabolical service.NegativeResponsiveness, Quality, Professionalism
Paul · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from beginning to end. Kept me updated throughout the purchase. Charlie in particular was always happy to help with any queries/issue along the way. Keep up the good work!
Debbie · 12 August 2019
Agent replied
Thank you Debbie for the amazing 5* review of your experience with our local Taylors team.
Best wishes, Lucy
★★★★★ 4/5
GoogleHenry, thank you for undertaking the recent inspection of our rental property so promptly and keeping us informed. Much appreciated. We wish you luck in your new role.
Michael · 12 August 2019
Agent replied
Thank you for your kind review!
★★★★★ 2/5
GoogleI had the mis-fortune of dealing with Taylors Watford, but am not impressed. Got a feeling they are trying to fleece money from would-be tenants in the guise of numerous fees.
Robert · 11 December 2014
Agent replied
Hi Robert, I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 01923 369665 so we can discuss your problem. Branch Manager
★★★★★ 5/5
GoogleExcellent quality professional service. Thank you.
Iby · 13 April 2023
Agent replied · 30 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have rented out a detached house in Watford via Taylors for nearly 8 years now. We now live abroad and Taylors manage everything about the house for us, including maintenance when needed. The service is impeccable, and it is really great to be able to call up and know that the person answering the phone actually cares and will always follow up.
Vijay · 11 December 2012
★★★★★ 5/5
GoogleThe team members at Taylors were professional, prompt to answer any questions I had, always friendly, making me delighted I chose them to sell my apartment.
James · 10 December 2018
Agent replied
Thank you James for your wonderful 5* review and feedback about your recent experience with our team at Taylors,
Kind regards, Scott
★★★★★ 5/5
GoogleI have had the pleasure of working with Rachel Harris and the Taylors team at Watford for a number of years now. I have tried other agents, but I always come back and I am never disappointed with the level of service or the rental figures that are achieved. 5 Star rating as far as I am concerned.
Simon · 11 December 2015
★★★★★ 5/5
GoogleHaving used Taylors in the past for a Flat Purchase and also a rental property the service has always been excellent. The staff I have dealt with have always been friendly and nothing is too much trouble. If i am to rent a larger property I will always look to Taylors first before considering another Letting Agent.
Sanjay · 11 December 2013
★★★★★ 5/5
GoogleThe lettings team were very helpful, they listened well to our requirements and found us a property quickly and within our budget. I thought that they provided an excellent customer service and the team were very friendly.
I would definitely use them again and would recommend them to anyone looking for a property in the area.
Jo · 3 November 2015
★★★★★ 5/5
GoogleThe lettings team were very helpful, they listened well to our requirements and found us a property quickly and within our budget. I thought that they provided an excellent customer service and the team were very friendly.
I would definitely use them again and would recommend them to anyone looking for a property in the area.
JoP · 15 April 2015
★★★★★ 5/5
GoogleTop class service. Couldn't of asked for more from Warren as he went above and beyond our expectations. Polite respectful young man
Joe · 10 December 2016
Agent replied
Thanks Joe. Best wishes, Mark
★★★★★ 1/5
GoogleAwful company. Do NOT deal with them for rentals. Unprofessional cheats
Kavita · 30 July 2020
Agent replied
Hi Kavita, I am sorry to read your comments, please do contact us via review@countrywide.co.uk to discuss further your comments and enable us to learn from your experience. Kind regards, Scott
★★★★★ 2/5
GoogleDealt with the Financial advisor in office, Chantelle. Seemed very young and in-experienced staff
Sabina · 10 December 2018
Agent replied
Hi Sabrina, I am sorry to read that this was your experience. So that we can discuss further, please email us at review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleGreat letting service, always eager to please and happy to help.
Tina · 9 November 2019
Agent replied
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
