Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google"I recently purchased a home in Nascot Wood Road with the help of Profitt & Holt, and I couldn't be happier with their services! 😊 The team, particularly Lesley and Charlie, were incredibly quick, helpful, and supportive throughout the process. I'd like to give a special shout-out to Lesley for her ongoing support even after the sale was complete - it's clear she goes above and beyond. I'd highly recommend Profitt & Holt to anyone looking for a smooth and stress-free experience!"
Adeela · 24 April 2026
Agent replied · 13 April 2026
Adeela, thank you for taking the time and trouble to leave a review and for the lovely feedback about the service from Lesley & Charlie, we really appreciate it.
★★★★★ 5/5
GooglePhill, Leslie, Charlie and the team at Proffitt & Holt have been brilliant in supporting us through the house hunting and offers process. They did everything they could to keep us updated on the status of offers, viewing numerous properties, providing property information, and all in a very empathetic and non-pushy manner. It was a real pleasure working with the team who are a group of nice personalities.
Stephen · 16 December 2025
Agent replied · 30 December 2025
Stephen, thank you very much for taking the time and trouble to leave a review and for the possitive feedback about the team at our Watford office, it is great to hear and we will pass on your comments.
★★★★★ 5/5
GoogleThank you Proffit and Holt:
I am incredibly indebted to the team at Proffit and Holt, Watford. Namely Lesley, Kirsty, Shian, Phil and Charlie for their hard work and professionalism in the sale of my property. The team were always available, with progress updates by phone and email. Their communication was great. I would highly recommend their services and expertise for the sale or purchase of a property
A · 3 December 2025
Agent replied · 30 December 2025
Thank you for taking the time and trouble to leave a review and for the positive feedback, we really appreciate it.
★★★★★ 5/5
GoogleAmberley is always very helpful and responds to emails promptly and nicely. She has made the process of renting very easy and I would thoroughly recommend her.
Helen · 10 July 2026
Agent replied · 14 July 2026
Helen, many thanks for taking the time and trouble to leave a review and for the positive feedback, it is much appreciated.
★★★★★ 5/5
GoogleBrilliant. From viewings through to completion Sian and her team were great. We’d been on and off the market with P&H over a few years and they honoured their initial commission rate. Sian was always at the end of the phone throughout the whole process.
Would always use P&H again
Thank you so much
Jack · 23 August 2025
Agent replied · 25 December 2024
Jack, many thanks for taking the time and trouble to leave a review and for the positive feedback it is great to hear.
★★★★★ 5/5
GoogleWe recently purchased our home through Proffitt and Holt and had an excellent experience. The entire team provided exceptional support throughout the process of acquiring our forever home, and we couldn't be happier with the level of service we received.
A special thanks to Lesley and Kirsty for their outstanding communication and support.
Naila · 23 August 2025
Agent replied · 2 September 2025
Naila, many thanks for taking the time and trouble to leave a review and for the positive feedback, it is great to hear.
★★★★★ 5/5
GoogleWe've had the pleasure of dealing with Nicole Glover who has looked after us and our property for a number of years. Nicole really is amazing and goes the extra mile, not resting until she settles the issue. I get a strong feeling from Nicole that she really is there to bridge the gap between the landlord and the tenant, working diligently to achieve a win-win for both sides. The simple truth is that she cares, had great knowledge of the market and is laser focused on a positive outcome. As well as all of this, she's particularly patient and in my case extremely good at handling forgetful landlords (like me), using tact and gentle persuasion to remind of actions and guide through decisions. More recently she was integral and impeccable in achieving an important matter with our apartment.
Thank you Nicole, you are a rare breed and a reassurance that smart, caring people are still out there. Mike
Mike · 9 August 2024
Agent replied · 31 December 2023
Mike, thank you for taking the time and trouble to leave a review and for the great feedback about the service provided by Nicole, it's great to hear and I will be sure to pass on your comments to her.
★★★★★ 1/5
GoogleAngela was very kind and helpful where her manager is extremely rude person incase you don't wanted to insulted and bear a big loss refrain from dealing with proffitt and holt
Vinita · 13 February 2026
Agent replied · 13 April 2026
Vinita, we don't have any record of you on our database and no staff member, at any office, has any recollection of the name or of dealing with you. If this is a genuine review, I would ask that you make contact with the office and we will gladly looking in to any issues you may have.
★★★★★ 5/5
GoogleCould not recommend Proffitt & Holt enough. We have been selling a property through them and from the get go, the communication and service and support has been amazing (and the app is great). Phill came to view and value the property and was great at giving advise. We also happened to end up purchasing a property via them (coincidence) but again, they were amazing on the viewing with Lesley who showed us around really knowing her stuff about the property and helping us navigate purchasing - no question was too much! Everyone we have dealt with have been amazing during quite a stressful process usually.
Amy · 3 January 2026
Agent replied · 30 December 2025
Amy, thanks very much for taking the time and trouble to leave a review and for the positive feedback about the team and the service they provided, it is lovely to hear.
★★★★★ 5/5
GoogleMy brother and I used Proffitt & Holt when finding out first flat to rent. Nicole was very accomodating, answering all questions promptly and with great knowledge. One thing that stood out, we asked for a second viewing on very short notice which Nicole happily obliged to, despite how busy and in demand the property was.
Would definitely use Proffitt & Holt in the future.
Connor · 23 September 2024
Agent replied · 25 November 2023
Connor, thank you very much for taking the time and trouble to leave a review and for the positive feedback, it is much appreciated.
★★★★★ 5/5
GoogleI recently sold my property through Proffitt & Holt and had an excellent experience. From start to finish, their communication was fantastic, I was always kept updated without ever needing to chase. The team were professional, supportive and very approachable, which made the whole process smooth and stress-free. I really appreciated how efficient and organised they were, and it was clear that nothing was too much trouble. A big thank you to the team, I would happily recommend Proffitt & Holt to anyone looking to sell their home.
Nat · 16 October 2025
Agent replied · 30 December 2025
Nat, thany you very much for taking the time and trouble to leave a review and for the positive feedback about our service, the team at Watford work hard to make the process as stress-free as possible and it's great to hear that they delivered on that. Thank you.
★★★★★ 5/5
GoogleProffitt & Holt are very professional local company who been very patient due to a long wait for probate but kept all well informed all along the way. Sian and her team could not have been more helpful and understanding. Unlike a National company where I knew I was not so important. I very quickly changed Agent. I cannot recommend Sian and her team at Profit and Holt your Local Estate Agents more highly.
Barbara · 21 March 2024
Agent replied · 25 March 2024
Barbara, thank you so much for taking the time and trouble to leave a review and for the positive feedback, it is great to hear. Thank you
★★★★★ 1/5
GoogleI have dealt with many agents as part of my recent property search and never have I ever come across any more unprofessional and poorly organised establishment. Upon confirming my interest, I had to remind, email and asked several times to the agent (Nadia) to send me confirmation on my viewing appointment.
Upon arriving at my appointment, I was left waiting in the rain for 45 minutes. When I called the office to find out where Nadia was I was told her battery had died and they were unable to contact her.
It later transpired that she was waiting inside the property? This is absurd! Why would you wait inside the property when your battery is dead and not make the effort to wait for a client outside the property. It seems like this particular agent wanted a break and had no intentions to do this viewing. I still question whether the agent was there in the first instance.
When I tried to query this with the practice manager, Sian, made a the number of excuses on behalf of the agent. The reality was that it is poorly run and I feel sorry for anyone that has listed their property with this unprofessional agency. Never have I ever, cross a poorly run establishment. I wasted my annual leave and my time was ruined due to the poor management of this company. Sadly, I never got to view 22 Stewart Court. Please tread carefully if you ever wish to use the services of this pathetic excuse of an agency.
Paul · 23 September 2023
Agent replied · 3 November 2023
I presume this is really Ricky R rather than Paul L and this review has been made using a pseudonym. Having looked into this matter it is clear these statements are factually incorrect, misleading and do not represent what actually happened.
You enquired about the property on the 17th Aug, Nadia called you that day, booked the viewing for the following day and confirmed it via email and text the same day.
On the 18th, you called our office 5 minutes after the viewing was due to start saying Nadia was not there. We said she had left to attend the appointment and we would call to see where she was. We were unable to reach her and called you back within 5 minutes to explain that. We did not say her battery had died, we said we couldn't reach her. As it was raining, we suggested you stand in the Tesco Express opposite the development whilst we tried to contact Nadia.
It transpired that there are two entrance lobbies to the building and because it was raining, Nadia was waiting inside one of the lobbies, she was not waiting inside the apartment itself and ‘taking a break’ She hadn't been to the development before (this was her first week with the firm) and she wasn't aware there were two entrances and unfortunately she was in the wrong lobby. As she thought you hadn't turned up and as her phone was not connecting, she returned to the office. The staff explained what had happened and where you were and she was asked to return immediately and her colleague Irfan called you to explain she was on her way back, at which point you said you weren't interested and were leaving!
The office manager called you later in the day to apologise for the mistake, she explained again what had happened and she offered to re-arrange the appointment and attend herself, she certainly wasn't making excuses. I am sorry for what happened, it was a genuine human error from a member of the team who was new to the firm. These things happen from time to time but I don’t believe it warrants these comments.
★★★★★ 1/5
GoogleI know there are minimum expectations of estate agents in this country, but the sales team at the Watford branch of Proffit & Holt provides a ridiculous service by any low standards. On completion, there was confusion about releasing the keys, and even then, one key was handed over - go and find everything else on your own. No one knew where the rest of the keys were, where the gas and electricity meters and mains fuse box were, or where the internet and CCTV were connected to, and their response was, "We can assure you everyone is as bad as us in this industry". This chap, Phill, is rude enough to claim we were disappointed because we were first-time buyers. Not true. Do avoid. Even the dream house isn't worth dealing with the likes of Phill.
Ali · 16 September 2025
Agent replied · 13 April 2026
Ali, I was very disappointed to read your review and the comments you made. I have now investigated the matter thoroughly and listened to all 7 phone calls between you and the team on the day of completion. Having done so, I fail to understand any of the comments you have made. There was no confusion over the hand over keys on the day of completion; completion took place and there was a slight delay in us obtaining the keys while the previous owners finished moving out. The team kept you fully informed about the delay and what was going on. The owners dropped the keys into our office which is the usual practice and then you collected soon after. Later in the afternoon you called the office because you couldn’t find the electricity and gas meters and Sian (not Phill) called the previous owners, found out the information and relayed it to you within 10 minutes. There were no conversations about the CCTV, internet or fuse box and both Phill & Sian were polite and helpful in each conversation. I do not accept that either were rude on any occasion, they were quite the opposite. If you would like to discuss the matter in more detail or listen to any of the calls, please contact the office and we will be happy go through things with you.
★★★★★ 4/5
GoogleI recently purchased my first property through Profit and Holt Watford, and I couldn’t be happier with the service I received. They supported me every step of the way, always following up promptly with the seller, their solicitors, and mine to keep things moving smoothly. As a first-time buyer, I really appreciated how proactive and reassuring they were throughout the whole process. I felt completely supported from start to finish. I would definitely recommend them to anyone looking to buy or sell, and I wouldn’t hesitate to use them again in the future.
Mekayla · 16 September 2025
Agent replied · 2 September 2025
Mekayla, many thanks for taking the time and trouble to leave a review and for the positive feedback on the service provided by the Watford office, it is much appreciated.
★★★★★ 5/5
GoogleExceptional Service from Profit and Holt Watford!
I had an amazing experience with Phil and Lesley from Proffitt and Holt Watford.
I couldn’t be more impressed with their professionalism and commitment to providing excellent customer service. From the very beginning, their communication was prompt, clear, and thorough, which made the entire process so much smoother. They really took the time to understand my needs and kept me updated every step of the way. Their approach was friendly, approachable, and always focused on making sure I had the best experience possible.
The level of customer service they provided was outstanding, they truly went above and beyond to ensure everything went smoothly. Phil and Lesley are both professional, friendly, and incredibly knowledgeable, making the entire process stress-free and enjoyable.
I highly recommend Proffitt and Holt Watford if you're looking for an estate agent that values communication and delivers exceptional customer service. Phil and Lesley are a real asset to their team!
Amrita · 16 September 2025
Agent replied · 2 June 2025
Amrita, thank you for taking the time and trouble to leave a review and for the great feedback about the service provided by Phill & Lesley, it is great to hear and much appreciated, I will be sure to pass it on.
★★★★★ 5/5
GoogleWe couldn't be any more happier with the service we have received from Proffitt & Holt Partnership. Izabela and team have always gone above and beyond to show us properties that are right for us, and to successfully complete the rent of our property. We cannot thank the whole team enough for their professionalism, personal touch and kindness throughout the whole process.
Ed · 9 August 2024
Agent replied · 25 August 2024
Ed, many thanks for taking the time and trouble to leave a review and for the poistive feedback, it is much appreciated.
★★★★★ 5/5
GoogleThe team at Watford Proffitt & Holt were extremely professional and helpful throughout our sale process. From our first contact with them to get our home on the market, until the day we moved. I had the utmost of confidence in them and through their hard work they held our chain together liaising with all parties. The Sales Progression system used once the property was sold was also very helpful in keeping us in the loop. Many thanks!
Maxine · 16 September 2025
Agent replied · 2 June 2025
Maxine, thank you for taking the time and trouble to leave a review and for the great feedback about the Watford team, we are really grateful to you.
★★★★★ 1/5
Google**Edited because of the jarring changes in their attitude.
I would strongly advise against renting through Proffitt & Holt Partnership Letting & Estate Agents due to their aggressive, misleading, and legally questionable conduct. My experience with them has been frustrating, manipulative, and entirely disrespectful of tenant rights.
🚨 Key Issues I Faced:
1️⃣ Misleading & Deceptive Practices Around Tenancy Renewal
Initially, they suggested that a periodic tenancy might be possible while the landlord decided.
Later, they claimed that the landlord never intended to renew, despite their failure to provide clear and timely communication.
They issued a Section 21 notice on February 4th, then acted as if my challenge to it was unreasonable, despite their own poor communication and lack of transparency.
2️⃣ Harassment & Illegal Entry Threats
Immediately after I sent my first email about the Section 21, I received a call from their sales team with less than 24 hours' notice for a property viewing, completely unreasonable and unacceptable.
They insisted they had the right to enter the property for marketing purposes, despite my explicit refusal and the fact that tenants are legally entitled to quiet enjoyment.
When I rightfully declined access, they escalated their threats, falsely stating I had "no right" to refuse and even threatened to use management keys to access the property without my consent.
3️⃣ Intimidation & Legal Misinformation
After I stood my ground on access, they doubled down on aggressive and misleading legal threats.
They insinuated that refusing access was a breach of contract, it is not. Viewings require mutual agreement, and I am well within my legal rights to decline them.
They then threatened legal consequences, court action, and rental history damage, as if I wasn’t already aware of the actual legal eviction process.
Instead of resolving issues professionally, they resorted to threats and intimidation tactics.
⚠️ Final Verdict: AVOID AT ALL COSTS
Proffitt & Holt Lettings show a clear disregard for tenant rights, use misleading legal threats, and prioritize landlord convenience over ethical treatment of tenants. Their bullying tactics, poor communication, and outright dishonesty make them an untrustworthy and stressful agency to deal with.
If you value your legal rights, professionalism, and basic respect as a tenant, stay far away from Proffitt & Holt Lettings.
Abbs · 23 August 2025
Agent replied · 25 August 2024
Abbs, thank you so much for taking the time and trouble to leave such a positive review about the service you have received from Chantel, it is great to hear and we will certainly pass on your comments to her. Many thanks
★★★★★ 5/5
GoogleThere is always some barrier or another between the estate agent and the tenants, but with Nicole G those barriers have never come once in the way she has always been kind and approachable making the tenants feel comfortable. Always there at the time when we needed her for assistance in queries. She is a very honest and kind in person when you meet Nicole.
Thank you so much for your help.
Janet · 1 October 2023
Agent replied · 3 November 2023
Janet, thank you for taking the time and trouble to leave a review and for the positive feedback, it is much apprecated.
★★★★★ 5/5
GoogleProffitt & Holt fully manage our properties and Amberley and Rachel are excellent at what they do. Always quick to resolve any issues together with the whole team at P&H Lettings. Thanks guys
Neo · 1 August 2026
Agent replied · 2 August 2026
Thank you, Neo, for your wonderful feedback! We're thrilled to hear that Amberley and the team at Proffitt & Holt have been able to provide excellent management for your properties. Your satisfaction is our priority, and we appreciate your trust in us. If you need anything else, feel free to reach out!
★★★★★ 4/5
GoogleProffitt and Holt have been excellent rental agents for my house over many years. Amberley Elvines as my principal point of contact has been friendly, professional, and completely trustworthy throughout. I thoroughly recommend them, and Amberley.
Chris · 10 July 2026
Agent replied · 14 July 2026
Chris, many thanks for the review and the feedback, we really appreciate it.
★★★★★ 5/5
GoogleWe used Proffitt & Holt Estate Agents in Watford for the sale of our house and I would have no hesitation in recommending them. The whole process from marketing advice, management of viewings, liaison with all parties involved including the chasing up of issues towards the exchange and completion of contracts, was done promptly, thoroughly and with professionalism. A big thank you to the whole team!
Paul · 16 September 2025
Agent replied · 30 December 2025
Paul, many thanks for taking the time and trouble to leave a review and for the positive feedback, it is great to hear, thank you.
★★★★★ 5/5
GoogleI have always found Proffitt and Holt great to deal with, especially Sean who has helped me with several investment properties over the years. He's responsive, honest and knowledgeable about the local area and I would highly reccomend him for anyone looking to move in and around the Kings Langley or Abbots Langley area.
Nazia · 13 May 2024
Agent replied · 13 May 2026
Nazia, thank you very much for taking the time and trouble to leave a review and for your positive feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
