Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a really positive experience with Marshall Vizard, and I can’t recommend them highly enough. Rebecca was fantastic throughout my entire purchase, always keeping me informed and often more proactive than my solicitors. She went above and beyond to smooth out any bumps in the process, making sure both sides of solicitors stayed on track.
Jemma was a pleasure to work with as well. Her calming demeanor and efficient communication ensured things kept moving along seamlessly.
Having dealt with some disappointing estate agents in the past, I’m so pleased to have found one that truly stands out. Marshall Vizard is now in my top two, and I wouldn’t hesitate to recommend them to friends and family. They’ve definitely restored my faith in the industry!
Audrai · 14 April 2025
Agent replied · 14 April 2026
Thanks so much Audrai for your review, it was definitely one of the longer sales, we are pleased that it all worked out well. Enjoy your new home.
★★★★★ 1/5
GoogleAvoid any properties from this agency for your own safety. Their flats are infested with mould and pests, which they deliberately cover up with paint and then blame you for.
I was trapped in a year-long contract living with mould, and as someone with asthma, my condition has significantly worsened since renting from them. Their lack of assistance is appalling. They neglect their responsibilities and seem indifferent to the suffering of their tenants. Now, I find myself making regular visits to my GP just to manage my asthma.
The staff is unprofessional, particularly Angela and Alycia, not to mention the owner, Neil Marshall. It’s clear they forget they are running a business and have a duty to respect their tenants. Once you sign a lease, you receive no respect or support.
I've experienced extremely concerning behavior from the staff. Angela showed up unannounced and attempted to enter my property. Thankfully, I had the latch on; she even tried to reach through the letterbox. When I challenged her on this unacceptable conduct, she rudely claimed she had the right to do so, insisting she had given notice, which she did not. It was later confirmed no notice was given, yet I didn’t receive an apology. Neil Marshall took no action when I reported this incident. How can you feel safe or secure in your own home under these conditions?
They are sneaky and scammers when it comes to retrieving your deposits. They refuse to give proof of invoices stating that tenants have not entitlement to view it, and purposely charge you more than the cleaning company that they hire.
In light of these experiences, I urge prospective tenants to consider alternate housing options for their own safety and well-being.
Please look elsewhere.
Tan · 14 September 2025
★★★★★ 1/5
Googlevery disappointed in this agency as first year it started well, but after renew onwards it was awful. we lived there almost 4 years and every year they made an massive increase in monthly payments which by the end i had an increase of 500£ extra from first year. which is not acceptable for what that flat represents. and the agent called Angie was rude every time she approach to see the property. every month they have something to see and something to do in our flat which is made our privacy insupportable.
Heliga · 14 July 2025
★★★★★ 5/5
GoogleHighly recommend Marshall Vizard. It was a pleasure working with Rebecca Morley who played a major part in getting our deal over the line. Rebecca is a very competent communicator and her speed of excution added a lot of value. When she was out of office, we were kept in the loop and Jemma Gish would jump in and assist with our queries. We look forward to working on many more projects with Rebecca and Jemma.
Akbar · 14 April 2025
★★★★★ 5/5
GoogleHighly recommend!!
I recently completed the sale of my flat in Watford and was so pleased I chose to go with Rebecca and her team.
Rebecca is very professional, friendly and approachable. She was always happy to answer any query I had promptly, which took a lot of the stress out by understanding the process. Rebecca kept me informed every step of the way.
Thanks again for all your work.
Catriona
Catriona · 29 May 2025
★★★★★ 5/5
GoogleHaving previously used Marshall Vizard to sell our family home, we had no hesitation in choosing them again to sell our apartment. From valuation & marketing to final completion they provided an exceptional service, keeping everyone in the loop during every step of the way. A great local independent estate agent, with great values who really do go that extra mile. Thanks Rebecca for making it happen!
Glynne · 14 April 2025
★★★★★ 1/5
GoogleUnfortunately we had a terrible experience with Marshall Vizard whereby we were given the wrong move in dates for our rental therefore leaving us without a place to stay for three days. We left three days grace to clean the previous flat and for a leisurely move but unfortunately had to rush this through. The premises was left in a terrible state with mould everywhere and no cleaning had been completed. On leaving the flat after a year we were charged for marks on walls after cleaning the premises and leaving it in a far better state than we left it. Only to be told that as it was not inspected by the agency before we moved in they were unable to help. Would tell everyone to steer well clear of them.
I would add, the original owner agreed not to charge us for marks on the wall after being shown photo evidence of the walls and descriptions of the move in from the agents. Whilst the document did state there were 5 light bulbs within the premise not working when we entered and 3 not working as we left it, we could not categorically say that the oven bulb was not working when we moved in as we had not taken an image of it. Had the premises dates been correct we would have had enough time to go through everything in the pack and at this point months down the line we thought it best to cut our costs.
I would never use this agency again and feel that there attempts to rectify any issues were far from what was needed.
Jack · 14 April 2025
Agent replied · 23 October 2024
Hi Jack,
I am sorry that you have not been happy with the service that we provided.
When you originally moved in, we had made an error with the move in dates, we had apologised and notified you as soon as we could. It was totally our fault and was a human error made by a colleague. It meant that we were very short on time and did not have the normal time between the old tenancy tenancy finishing and your tenancy starting, the outgoing tenants returned the keys late on the 8th and your tenancy started on the 9th. We did inspect the property first thing on the 9th, before you moved in, we did identify some areas that needed additional cleaning, the cleaner could not attend before you collected keys on the 9th, but we arranged for her to visit the following week, this was confirmed on the inventory that we supplied to you.
At the end of your tenancy, the only deductions that were agreed related to some bulbs that needed to be replaced. The landlord had originally asked for a contribution towards some damage to the walls but ended up just agreeing to the deductions for the bulbs.
We are sorry for the error at the start of the tenancy, it was our fault, we had notified you as soon as we could and tried to minimise the inevitable inconvenience.
Regards
Neil
★★★★★ 5/5
GoogleI both let and sold my property with Marshall Vizard. Faultless performance on both - well done to Rebecca, Jemma and Neil (of course). Thanks Kim
Kim · 14 April 2025
Agent replied · 14 April 2026
Thanks Kim, it's been a pleasure over the years
★★★★★ 5/5
GoogleWe recently purchased a house through Marshall Vizard, and without a doubt they are the best agents I have dealt with. From start to finish, Rebecca has been super friendly, informative & has always kept us in the loop with regards to any progression of the process or even check in calls to see how we are doing. The process of buying a home is one of the most stressful, anxiety-inducing experiences myself & my husband have been through, but Rebecca made it seem like a walk in the park, and has always been so reassuring and helpful whenever we've needed it. Rebecca & Jemma have always been a phone call away whenever we've had a query, we have never had trouble getting in touch with either of them throughout this 4-5month process. So we would just like to give a BIG thank you to Rebecca, Jemma & the whole team at Marshall Vizard, you have been amazing!!
Best wishes, Janani & Ravi
Jan · 14 April 2024
★★★★★ 5/5
GoogleWe have been with Marshall Vizard for 3 years and only left due to relocation. We have personally dealt with Kerry, Michelle, Alycia, Kai and Neil who have all been amazing. They are all very lovely and professional and also very prompt at getting back to us. They found us a new flat when we had to move out of our old one. They have always been so helpful. If we ever come back to Watford we will definitely go through them again. Thanks for everything.
Amber · 14 April 2023
★★★★★ 5/5
GoogleA fantastic experience selling my property through Marshall Vizard! From start to finish, the service was thorough and efficient and the sale process completed expediently. In particular, Rebecca has been outstanding at keeping all parties pushing forward. Highly recommended!
Zoe · 14 April 2025
★★★★★ 5/5
GoogleWe recently purchased a home advertised by Marshall Vizard. As first time buyers, Rebecca and Jemma were more than fantastic at putting us at ease, answering our questions and facilitating viewings/access to the property. They were flexible, responsive and attentive to our needs. We wouldn't hesitate to recommend them on the highest possible terms. Thank you Rebecca, Jemma and Marshall Vizard.
Nick · 14 April 2024
★★★★★ 5/5
GoogleI'd like to personally thank not just one person, but the whole Marshall Vizard team that I had the pleasure of dealing with during our tenancy. Dominic, Michelle, Alycia, Rebecca, Neil, and Kai made the whole process incredibly smooth, resolved any issues we may have had practically immediately, and were always understanding of the situation at hand.
I wouldn't hesitate to rent through them again should I be back in the Watford area in the future!
Matthew · 14 April 2023
★★★★★ 5/5
GoogleWe sold our house through Marshall Vizard with the help of Rebecca and Jemma, and have to say that we couldn't have wished for better. Rebecca was really lovely helping us through the whole transaction. They managed to book more viewing than we ever expected, and the house was sold in less than a week after being put on the market.
They are a stellar company, but most of all they are such lovely people. Look no further, they are IT!
Benoit · 9 October 2022
★★★★★ 5/5
GoogleIf all my experiences in buying a property were as positive as this, then I'll keep coming back to the team at Marshal Vizard, particularly Rebecca. She didn't have to, but she continually went above and beyond to get the purchase over the line. Whether it be dealing with solicitors, landlords, the service agency or the seller. She was with me the whole way and continued the excellent service even once the purchase had been made official. She is still in contact, making sure that I've settled in and certainly made the whole process very easy for me. I would highly recommend her to anyone. The personal service is second to none.PositiveResponsiveness, Quality, Professionalism
James · 28 August 2022
★★★★★ 5/5
GoogleI was trying to buy a property in Watford. Although the purchase was not done finally due to an EWS1 issue, I am so glad to have the support of Rebecca and Jemma from the Marshall Vizard's team throughout the negotiation with the vendor and follow-up discussions with the property management company.
Rebecca and Jemma kept me informed at all time to allow me to make decisions regarding the purchase. I met other property agents who I could hardly contact them in days, not returning your calls and emails.
YY · 10 August 2022
★★★★★ 5/5
GoogleWe used their services as a Tenant, and by far they have been the best Lettings Agents in my experience, Specially our property manager Alycia Levy she was wonderful throughout the tenancy she has been always available for addressing any issues in the Property and Same goes for Lucca Too.
Hitesh · 14 April 2025
Agent replied · 12 January 2025
Hi Hitesh, thank you so much for making the effort to post this, we wish you well with your onward move. Neil
★★★★★ 5/5
GoogleThe best Estate Agents I have ever used. I have used so many, I cannot remember them all but this one I will never forget.
I honestly cannot recommend anyone better and I 100% made the right choice selecting Marshall Vizard. Rebecca and Jemma felt like family who had my best interest at heart at all times.
I was regularly updated along the way and they also helped me get the best out of my tenants whilst I was trying to sell.
I got my desired outcome as they worked with me and were frank and honest (not pushy like others).
I would love to work with these guys again in the future when I look to become a landlady again!
Thank you once again!
K · 14 April 2025
★★★★★ 5/5
GoogleWe just completed our first property purchase successfully! Marshall Vizard have been amazing! Rebecca kept us up to date the whole time from day one when our offer was accepted till the last day when the completion took place and she gave us our property keys. The process were made easy for us, all our questions answered, and she kept us relaxed and informed the whole time. Thank you so much for all your nice work. Definitely recommend!
Temenuzhka · 6 July 2022
★★★★★ 5/5
GoogleMarshall Vizard have been managing my property portfolio for over 20 years. The whole team led by Neil Marshall are brilliant. Easy to talk to, Angie Downs is fantastic. If your thinking of letting your property and/or getting an agent to look after you, you need go no further than Marshall Vizard. They are excellent!
Graeme · 14 April 2024
★★★★★ 5/5
GoogleMarshall Vizard managed our house in Watford for almost 14 years. As a landlord based overseas, having peace of mind and responsive communication was critical for us, and that's what we got from Neil, Angie and the team. We were relaxed knowing that our house was safe, our interests were being safeguarded and all statutory diary commitments were being attended to. Well done MV and Thank you.
Mr & Mrs Fahim F.PositiveResponsiveness, Quality, Professionalism, Value
Fahim's · 28 August 2022
★★★★★ 5/5
GoogleThe process of letting through Marshall Vizard has been a breeze from start to now. They have made the process of being a first time landlord enjoyable, by finding and instructing contractors, handling all aspects with the tenant and offering advice and expertise at every turn.
Thanks Dominic, Neil and the team
Sam · 14 April 2024
★★★★★ 5/5
GoogleWe. Bought our house through Marshall in January 2021 moved in the first week of March. Dealt with Rebecca who I couldnt say enough great things about. She answered emails, let us view house on a few occasions. Didn't put pressure on myself or my husband. Make sure we where confident in buying the house. She was so professional during covid restrictions around everything. If we sell this house in future I would go back to her and Marshall in the morning.PositiveResponsiveness, Professionalism
Hcathy · 28 August 2021
★★★★★ 5/5
GoogleWe bought a house through Marshall Vizard and their service was great beginning to end. Dominic the sales agent for the property was informative and patient, knew the answers to our questions and wasn't pushy like some of the other agents we had dealt with. Once our offer was accepted we dealt with Rebecca who updated us regularly on progress. Despite the process taking much longer and being less straightforward than we would have liked (due to the chain and delays on the vendors side), her communication helped ease the stress. We came away with only positive things to say about them and would highly recommend their services.
Chloe · 6 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
