Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMe and my family would like to say a massive thankyou to Allan Carr and his team. They have shown care and understanding with our sale and for this we are grateful. Selling a house is stressful at the best of times, however Allan was great! He made us laugh when we needed to, was straight to the point and provided good advice. Thank you!
Nazia · 16 November 2025
Agent replied · 16 April 2026
Thanks so much for taking the time to leave such a lovely review. Delighted to hear that your experience with Allan was so positive. Wishing you all the best, kind regards Matt.
★★★★★ 5/5
GoogleWas not too fond of the property. The problem usually lies within when it is still occupied and the place looks unkept in places. But i can see beyond that and Isabella gave a good account of herself in explaining that areas of the place can be re-done according to my specifications within reason. She helped me to understand the process and offered to send more properties within my budget range if possible.
Matthew · 12 September 2026
Agent replied · 12 October 2026
Thanks so much for the review. It is sometimes tricky working in occupied properties, glad you could see the potential. Hope to be able to show you more properties soon. Kind regards
★★★★★ 5/5
GoogleWe had a fantastic experience buying our first home with Fairfields Estates from supporting us with viewings, negotiations and keeping us informed/up to date with each step. Big thanks to Joe Masterson and Elaine who were especially helpful!
Shayna · 12 June 2026
Agent replied · 12 October 2026
Thanks so much for the great feedback regarding your experience with Joe and Elaine, it’s greatly appreciated.
★★★★★ 5/5
GoogleScott at Fairfield has been amazing. Very prompt with everything. The process of my shared ownership has been handled amazingly well.
Thank you Scott
Nishant · 12 September 2026
Agent replied · 12 October 2026
So lovely to receive the positive feedback about Scott, we are proud to have him on the team. Thanks so much for taking the time to leave a review. Kind regards Matt
★★★★★ 5/5
GoogleThank you Joe and all the team at Fairfield’s. A very professional team and a very smooth sale, I will definitely be recommending Fairfield to friends and family.
Graham · 12 July 2026
Agent replied · 12 October 2026
Thanks for leaving such a great review. Glad to hear everything went smoothly.
★★★★★ 5/5
GoogleI had a good experience with this company while house hunting, their responses were very prompt and clear. Jannan was really helpful at my last viewing.
Fizz · 12 July 2026
Agent replied · 12 October 2026
Great to hear about your positive experience with Jannan, thanks so much for taking the time to leave a review.
★★★★★ 5/5
GoogleI had a wonderful experience with this award-winning estate agency. The entire team provided a professional, efficient, and responsive service throughout the process. Jannan and Isabella handled all my enquiries with care, consideration, and professionalism, and my follow-up query was dealt with promptly, resulting in a positive outcome.
Based on my own experience, and supported by the feedback of other reviewers, I consider this estate agency to be first-class and would highly recommend their services.
Ola · 12 June 2026
Agent replied · 12 October 2026
Thanks so much for your first class rating, really appreciate you taking the time to leave such a positive review.
★★★★★ 5/5
GoogleI want to thank the entire Fairfield team, as well as the Churchill Bushey branch, for all your help, hard work, support and advice during the process of selling my flat.
A special mention to Matthew, who really led us through the difficult conversations, challenges especially after the initial setback and unsuccessful first process.
Your support was invaluable, thank you so much. I truly appreciate all of your support!
Regards Joanna
JO · 16 March 2026
★★★★★ 5/5
GoogleJannan was very friendly and helpful. Quick and easy viewing and flexible.
Hailey · 12 September 2026
Agent replied · 12 October 2026
Thanks for the great feedback, greatly appreciated. Kind regards Matt
★★★★★ 3/5
GoogleWe liked the property, and Lucy was very helpful. However, our three-star rating is due to a few issues we experienced:
1. The advertised move-in date was listed as November 1st, but we only received final confirmation three days before this date. While our application mentioned an application deadline of November 15th, this wasn’t clearly explained to us during our initial visit for ID verification, so we were unaware of its exact implications until just days before November 1st.
2. We had requested a tenancy agreement of at least two years, but we were offered only a one-year contract.
3. On two occasions when we called to confirm the tenancy agreement duration, the office staff seemed unsure. One representative provided us with incorrect information, likely due to a lack of familiarity with our case.
Overall, while we appreciate the property and assistance, clearer communication from the office would have made the process smoother.
Rohit · 5 November 2024
Agent replied · 10 November 2024
Dear Rohit, thank you for your feedback, it is really appreciated.
The lettings process has a large amount of compliance points that have to be covered at the initial stages of securing your interest in a property. This is covered within our comprehensive Tenants Guide that you would have received by email prior to securing your offer to rent the property, especially around available date and the deadline for agreement date.
We are continually looking at ways to improve the tenants journey and we sincerely welcome the feedback you have provided. We hope you enjoy your new home.
★★★★★ 5/5
GoogleI recently bought a house through Fairfield Estates. I found everyone at the agency super efficient and also very nice, any requests were completed within a short time and they were very happy to meet me at the property before we completed so that I can measure it again and I can show it to the builder who was going to do improvements at the property. Overall a great service!
L · 12 June 2026
Agent replied · 12 October 2026
Delighted to hear about your positive experience, thanks so much for taking the time to leave such a great review
★★★★★ 5/5
GoogleReally pleased with the service from Fairfield. Joe was great to deal with - very helpful, honest, professional & kept me updated all the way through. He gave additional input where requested which was also useful. This made the whole process streamlined & I would definitely recommend.
Daniel · 16 November 2025
Agent replied · 16 April 2026
Hi Daniel, the review is greatly appreciated, we pride ourselves on being professional, glad to hear your experience has been a positive one. Kind regards Matt
★★★★★ 5/5
GoogleI've only moved house twice and both times have been challenging for want of a better word! The difference on this occasion was Fairfield Estates, specifically Matt Holmes and his team in the Watford office.
From the initial viewings with Michael, to the regular, informative, friendly check-in's with Matt, I cannot rate this team highly enough for their professionalism, down to earth nature, calm manner under pressure and the ability to make the house buying process that bit smoother. As the buyer I wasn't the paying customer and yet I feel that I received such an amazing service.
I would recommend Fairfield Estates without hesitation. It's apparent in their manner that they value all of their clients, their attention to detail, communication and knowledge is impressive. I was never left hanging on for a response, Matt worked tirelessly to get my purchase over the line, going above and beyond on several occasions and I'm hugely grateful. A lovely little touch from Dani was a gift box welcoming me to my new home the day after I moved in. If you're considering selling or are lucky enough to be buying through this office you won't be disappointed.
If I ever decide to sell I know where I'll be going.
Liz · 5 October 2024
Agent replied · 26 October 2024
Thanks so much for taking the time leave such a lovely review, really appreciate you sharing your experience. Kind regards Matt
★★★★★ 5/5
GoogleGreat Service !! Great Response !! Recommend for First time Buyer!!
Special Thanks to Joe😎 …
Dhruv · 12 July 2026
Agent replied · 12 October 2026
Really appreciate the positive feedback, thanks for taking the time to leave a review.
★★★★★ 5/5
GoogleMichael Gomes is an exceptional estate agent who went above and beyond to help us look for our dream home. From the moment we met him, he was professional, knowledgeable, extremely honest and dedicated to finding us the perfect property.
Michael tirelessly searched for homes that met our criteria and was always available to answer our questions and show us properties. He was patient, understanding, and truly cared about finding us a house.
Even though we found a house which was listed with another agent we won’t forget Michael's hard work and expertise. We are so grateful for his help and would highly recommend him to anyone in need of a dedicated and reliable estate agent. Thank you, Michael, for all of your hard work and honesty.
Chandresh · 26 September 2024
Agent replied · 26 October 2024
Thanks so much for the review, it’s greatly appreciated. Michael is a highly valued member of the team and we are delighted to hear your comments about his hard work. Kind regards Matt
★★★★★ 5/5
GoogleI recently bought a house through this agency, and I couldn't be happier with the experience. The entire team was incredibly helpful, and I could tell they did their best with the seller. A special thanks to Michael for his patience, especially since I was quite persistent. They allowed me to view the property more than once, and their communication was excellent, mostly through email, but they also made sure to call me when needed. Thank you so much for all your hard work! I should have written this review back in May, but with the move, I’m only getting to it now. I’m thrilled with my new home and grateful for the support I received from the team.
Angela · 26 September 2024
Agent replied · 26 October 2024
Thanks so much for taking the time to leave a review, it's greatly appreciated. Wishing you all the best in your new home. Kind regards Matt
★★★★★ 5/5
GoogleFairfield Estates were amazing to deal with from start to finish. The team at Bushey Mill Lane were friendly, knowledgeable and worked to ensure that I was making the right purchase, rather than being solely focused on just selling a property like most of the agents I had dealt with previously during my search. At every touch point, Matthew, Michael and Dani went above and beyond. They have amazing knowledge of the area and the properties in it. I can’t recommend them enough and whilst I have bought my forever home, if I were to sell, I wouldn’t hesitate to call them.
Kelly · 26 September 2024
Agent replied · 26 October 2024
Thanks so much for taking the time to leave a review, it’s greatly appreciated. Wishing you all the best in your new home. Kind regards Matt
★★★★★ 5/5
GoogleI had a great house viewing with Fairfield estate agents. Jannan was very professional and answered all queries in detail
Sonalika · 12 June 2026
Agent replied · 12 October 2026
Great to hear about your positive experience with Jannan, thanks so much for the great feedback.
★★★★★ 5/5
GoogleA huge thank you Fairfield & Isabella Carpenter for the excellent assistance with our property viewing. She was professional, incredibly helpful and made the whole experience seamless. Isabella was friendly, approachable & also provided fantastic insights about the property and the local area.
Highly recommended.
Farhan · 16 November 2025
Agent replied · 16 April 2026
Thanks so much for taking the time to leave a review. We are really proud of Isabella and the attention to detail that goes into her work. Wishing you all the best with your move. Kind regards Matt
★★★★★ 5/5
GoogleFairfield Estate provided exceptional service throughout my property search. Agent Jannan was professional, attentive, and genuinely helpful, making the entire process smooth and stress-free. I truly appreciate her guidance and highly recommend Fairfield Estate to anyone seeking reliable real-estate support.
Ho · 16 December 2025
Agent replied · 16 April 2026
Many thanks for taking the time to leave a review, it’s greatly appreciated. We are proud of the work that Jannan delivers, hoping he can secure you a home. Kind regards Matt
★★★★★ 5/5
GoogleWe had a fantastic experience with the team throughout the process of selling and buying our home. Everyone was professional, friendly and extremely helpful from start to finish.
Communication was excellent, and they kept us updated at every stage, making what could have been a stressful process feel much easier. They were always quick to respond to any questions and went above and beyond to help get everything over the line.
We’re really grateful for all their hard work and would highly recommend them to anyone looking to sell or buy a property.
Thank you for all your help, Matt, Joe, Jannan, Isabella, Allan and Elaine!!!
You are a great team!
Vero · 8 October 2026
★★★★★ 5/5
GoogleI am pleased to have received the keys to my first property today. Throughout this process, I had the pleasure of working with Fairfield’s, who made the entire experience seamless from the day I viewed to completion. In particular, I would like to commend Matt for his exceptional service; he consistently went above and beyond at all hours with any queries and reassurance needed, an absolute gentleman. And a great thank you to Michael and the whole team. When the time comes to sell, I will undoubtedly turn to Fairfield’s again.
Rozhin
Rozhin · 27 July 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave a review, it’s greatly appreciated. Hope you are enjoying your new home. Kind regards Matt
★★★★★ 5/5
GoogleFrom start to finish, Fairfield Estates were great when we sold our property. Very professional, and yet down to earth and approachable. They ‘held our hand’ every step of the way. Explaining the whole process clearly. They were always on the end of the phone to answer any of our questions, big or small, and especially helpful with any form filling. They also put us in touch with a solicitor. The sale went through smoothly and we can’t thank them enough. Would highly recommend.
Santa · 27 July 2024
Agent replied · 26 August 2024
Thanks so much for taking the time to leave such a lovely review. Kind regards Matt
★★★★★ 5/5
GoogleAn absolute pleasure to deal with this estate agent. They are a caring and professional company. I recommend them to anyone who wants to purchase or sell quickly, safely and efficiently. A special thank you to Allan and Elaine. Top agents! Thank you for everything.
Alex · 16 October 2025
Agent replied · 16 April 2026
Hi Alex, thanks so much for the great review, so pleased to hear your experience with Allan and Elaine was positive.
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