Trusted Agent profile · Watford · Hertfordshire
★★★★★
149 reviews across 2 platforms
164 St. Albans Road, Watford, Hertfordshire, WD24 4AS
Coopers Estate Agents's office in Watford, Hertfordshire, at 164 St. Albans Road, is rated 4.5 out of 5 across 149 reviews on two platforms, including 125 Google reviews rated 4.6.
Every review we hold for the Watford office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic service from Cooper's throughout the four and a half years with them. The staff were very helpful and always friendly. We did not have many problems just the usual wear and tear for older items but they were taken care of right away. I would recommend everyone looking to move to the Watford area to look to use their service. Five stars every time. A massive thank you to Alex, Kate and Sasha who were all amazing.
5/5
GoogleWe had such a wonderful experience with Coopers Estate Agents, they were incredibly responsive, helpful, and genuinely kind throughout the whole process. A special shoutout to Sasha, who showed us the property and made everything feel so easy and stress-free! She was friendly, patient, and went above and beyond to help us at every step. Even though the process didn’t go ahead in the end due to timing and our circumstances, we truly appreciated the experience. Sasha made what could have been a stressful situation feel smooth and enjoyable. Thank you so much, we’ll definitely come back to you in the future and highly recommend you to anyone looking for a home! 🏡💫
5/5
GoogleI recently bought a house with the help of Sasha from Coopers Estate Agents, and I couldn’t be happier with the experience. She was incredibly responsive and always quick to answer any questions I had throughout the process. Her professionalism and friendly approach made what could have been a stressful experience feel smooth and straightforward. I really appreciated her attention to detail and how she kept me informed at every step. I highly recommend Sasha and the team at Coopers to anyone looking to buy a property, they truly go above and beyond for their clients!
5/5
GoogleCoopers have done a great job for us being it renting or selling our properties . The rates charged are very reasonable and the staff get to know you over time and it just gets easier and easier to get great results . Thanks to Sasha for a great job this time round , you smashed it .
5/5
GoogleI recently purchased a house, and I had the pleasure of working with Sasha, the seller’s estate agent. From start to finish, Sasha was incredibly supportive and managed my expectations with utmost professionalism. Her responsiveness to my emails was impressive, and she was always available for a call whenever I had questions or concerns. Sasha’s dedication and efficiency made the entire process smooth and stress-free. She consistently went above and beyond to ensure that everything was handled promptly and effectively. Her friendly demeanor and excellent communication skills, I feel, sets her apart. Additionally, Sasha, alongside other Cooper Estate agents gave me a heartwarming card to congratulate me on the house purchase, which was a lovely and thoughtful gesture. I am very grateful for it. I highly recommend Sasha and Coopers Estate Agents to anyone in need of a reliable and professional estate agent. She is a true asset to her profession, and I am grateful for her exceptional service. Thank you, Sasha, for making my home-buying experience so positive!
5/5
GoogleSasha from Coopers Estate Agent was a great help to my wife and I when purchasing our first property together in North Watford. From the initial first viewing of our potential house, and the communications throughout the whole process was exceptional. She is very professional, quick with responses and very easy going. She helped us secure the property within 6 weeks of us giving our initial offer, which is a quick turnaround in our eyes. She knew we wanted to beat the rise of the stamp duty costs from the 1st April and she made it her priority that we get the property before the additional stamp duty costs. Thanks for all your help and effort Sasha, it is much appreciated. 👍
5/5
GoogleI'd like to say special thanks to Sasha, Coopers from Watford, who helped me from very beginning throughout the lengthy purchase, despite all the hurdles on the way. Displayed full engagement and professionalism on every step of the process, happy to recommend .
5/5
Googlehad a great experience with Coopers Estate Agents. I dealt with Alex and Sasha, who were both very professional, supportive, and proactive throughout the entire process. Communication was excellent, and they kept both myself and the buyer well informed at every stage. Their guidance made the whole experience smooth and stress-free. I would happily recommend Coopers to others.
5/5
GoogleBest experience ever had as a first time buyer with Coopers Estate Agents. Sasha was amazing,very professional and supportive all the way! I recommend them to everyone who’s thinking to buy,rent or let a property! Well done!!
5/5
GoogleGreat company with lovely people working in the best interest of their customers. Shout out to Sasha who have been kind, understanding, reassuring and supportive throughout the buying process. I cant recommend them enough. Top notch
5/5
GoogleExcellent service, very professional, great communication. Sasha was great, kept us up to date with the progress of the sale and was not afraid to get on the phone and push things along when needed. Genuine, honest estate agents would highly recommend.
5/5
GoogleExcellent service and a beautiful property! The management team goes above and beyond to make residents feel at home. Clean, secure, and well-located. largely thanks to Sasha. From the very first viewing, they were professional, incredibly helpful. Thank you so much...
5/5
GoogleI recently completed purchase of a property and I had an excellent experience with Sasha, she has been very prompt with her responses and great with dealing with all the admin work to ensure I have a successful completion. Alex has also been very helpful throughout the process and property viewings. Thank you both for all your help and support!
5/5
GoogleWonderful estate agents. So responsive and easy to communicate with. Sasha was instrumental in getting my house sold for the price I wanted, and I would 100% recommend!
5/5
GoogleI’m so happy with the service from Cooper’s Estate Agents. A massive thank you to Sasha for going above and beyond what was expected of her. She has been incredibly supportive, patient, and helpful throughout the whole process, and I couldn’t be more grateful for her continued guidance. Truly outstanding service, highly recommend!
1/5
GoogleHi All, unfortunately I am writing this review to help someone who will face the situation like me. So it started 16th Oct 2021, I was new to the country and looking for rented property and came accross 16 Claybury wd231ft. It was agreed to given me the property after 2 weeks which was start of Nov but agents on the name of cleaning delayed 2weeks and I ended up moving almost after 1 month 13th Nov, imagine I paid 425 GBP per week(2weeks) to the hotel because of agent carelessness. Anyways, when I moved to the home -House was so dirty -Dust everywhere, stains, moulded - Even kitchen was so greesy - On top of this, nothing was working, I made a list that time and attaching in images. - Carpets were so old and full of dust, I asked them to change but they denied and I ended up paying professional carpet cleaning because of my daughter as the carpets were not suitable for children (full of dust) - Washing machine was throwing water back, I soaked water with my hands from the kitchen as initially I wasn't aware - Kitchen draining was not working properly - Living room and bedroom radiators were rusty and water leakage happening - Kitchen drawers were broken - House walls are stained, moulded and dirty even bathroom. Oh god, not sure why they took 2 weeks to clean up when nothing was clean. I am not mentioning here about dust and webs because it was minor thing for me that time. I followed up for each and everything but it wasn't easy at all to live in such house with a small kid and in new country. Now, when I vacated the property I maintained the house nicely everything is in good condition and working they still charging me money for cleaning and all. They charged already and showing me dust particles in the images to get the money. I feel really injustice here, I would like to request person who gonna stay in 16 Claybury property please take all the dust particles pictures even as they are really money minded and do everything to make you feel guilty. Not even deposit, until I asked they didn't mention about my advance rent payment and said they were not aware that rent is paid in advance for the person who is in this industry from almost 5 years at same place. I have mail in written. It clearly shows how money minded they are. House condition when I moved in - images attached . With the list working - non working when I moved in. I have even more images but to guide someone is enough I guess. Hope it will help someone!!
5/5
GoogleGreat experience with Coopers, fantastic team. Sasha was very knowledgeable about the property and sold the place well. Sasha was very responsive and dealt with any of my queries promptly and also managed the negotiation and solicitor process expertly. Special mention to Alex too, any dealing I had with him was also very professional. If I ever need an estate agent I wouldn’t hesitate to reach out to the team at Coopers- a big thank you!
5/5
GoogleA huge shout out to Sasha, she was instrumental in helping me deal with difficult solicitors, and getting my flat purchase over the line! Alex was also an amazing help too, had lots of great tips when showing us round the property. Thank you both so much, I’ll be in touch again when I come to sell my flat!!:)
5/5
GoogleSasha has been brilliant throughout. I'm really grateful for her support.
5/5
GoogleIt was my first time buying a property in UK. I had no ideas on the procedures. Luckily there was Coopers (Watford). Special thanks to Sasha Wicks. She was reliable, responsible and responsive. She guided me through the whole process, from viewing the property to obtaining the keys. She explained details to me and answered my questions patiently. She worked effciently too to speed up the process.
5/5
GoogleI wanted to take this opportunity thank Sasha at Coopers Estate Agent (Watford) for going above and beyond in helping my wife and I through the process of purchasing our recent lovely house. Sash's communication throughout the entire process was consistently proactive and she gave us regular updates which was invaluable. It's clear that Sasha genuinely cared about our purchase and made every effort to keep us informed and reassured during what could have been a very frustrating time but due to her diligence, she made the whole process relaxing and stress free. There needs to be more estate agents like Sasha who not only says what they will do but will act upon it. Nothing was too much for Sasha to do when asked. In conclusion, Coppers exceptional service and professionalism were instrumental in helping us successfully purchase our new home. I would defiantly not hesitate to recommend Coopers to others in need of a reliable and proactive estate agent. If you want an estate agent that not only understands your needs and deliverers, well look no further. Call Coopers Estate Agents in Watford.
1/5
GooglePassive-aggressive communication: Emails from staff often had an unhelpful or dismissive tone. I was falsely informed that I could be held liable for wear and tear after only two months, which was later backtracked without apology. • Repeated errors with my name: I was called by several incorrect names in both written and verbal communication, despite correcting this multiple times. At one point, my property was even assigned to another tenant in error. • Ignored requests for clarification: I requested evidence and invoices for cleaning charges, and my emails were often ignored. • Poor communication and lack of updates: I continually had to chase for updates regarding viewings, offers, and deposit matters, with calls and emails often left unanswered. • Errors in tenancy agreement: My tenancy agreement appeared to be a generic template, with errors where changes had not been properly made, demonstrating carelessness and lack of professionalism. It is my view that the branch’s conduct, including pressuring me to pay for a full professional clean, despite my reasonable queries and concerns, was coercive and not in line with reasonable standards of tenant management.
3/5
GoogleRent experience: emailed them and confirmed my info for renting a flat viewing. Everything was going ok but they never sent me a confirmation email that my viewing was booked. after chasing for 3 days I finally got an email saying the property is taken, could have told me there are other people in line so I would view the property earlier before them but clearly they pick and choose who they want to rent the flats too. Update after my review: The branch manager did approach me and explained the situation which was really nice of him however I am still not fully satisfied that he got the point of being transparent to people and I believe his team members are letting him down on this topic a bit to cut corners and not typing details to enquires they get on a daily basis.
5/5
GoogleSasha & Alex were a dream to work with. They were consistent, accommodating and professional throughout our buying & selling experience. Would not hesitate to work with them again.
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