James Kristian Liverpool reviews in Waterloo

★★★★★ 1/5

Google

Warren is one of the most indifferent and arrogant agents I have ever spoke to. I am frankly shocked he has good reviews, he was very uptight and sounded like he couldn't be bothered. He told me the property we wanted to buy needed a full refurbishment, and that is all him or his colleagues ever revealed! No figures given for the refurbishment, no surveys, no EPCs, nothing. I ran a Level 3 survey and found it needed £23000 of immediate repairs after a 112 page report. I explained to him we would not get a mortgage approved without these repairs being carried out first and I tried to negotiate. He made it seem like he thought I was ''poor'' and couldn't afford the repairs. I also don't know what world he lives in but he told me it should be no issue to get a mortgage approved and that it wouldn't be an option to do repairs prior to selling the property! AVOID this agency...

Eleana · 29 January 2025

★★★★★ 5/5

Google

I really appreciate having spoken with a staff member today. Such a positive experience. I am grateful for, their patience, trust, and honest advice. I had poor experience from a another company and was left apprehensive about estate agents in general. But at James Kristian they reasured me and translated some of the legal jargon helping me to understand the process. And talked me through the different stages and the options available to me, allowing me to make informed choices. James Kristian Ltd was reccomended to me and I can absolutely see why. Fingers crossed now for a smooth sale.

Laura-jayne · 30 December 2024

★★★★★ 1/5

Google

The worst estate agent I have ever attempted to deal with. Was actively trying to buy property in Liverpool. They don't answer the phone, ( I've called 9 times over 3 days)they don't call you back, how they ever sell anything is a mystery to me, presumably they make their money elsewhere, perhaps the rental department answer their phone. Certainly won't list property with them when we come to sell

S · 14 March 2026

★★★★★ 5/5

Google

I can't say enough good things about this agency! Sam, who showed me around the properties, was knowledgeable, polite and friendly. Every person I have spoken to over the phone was super helpful and attentive, especially Jamie. There was a problem changing the gas supplier that took a while to sort (not the fault of the letting agency), and Jamie helped me every step of the way. Whenever I had questions, he was more than happy to answer them, he kept me informed of any developments in the situation, advised me on how I could help from my end, and just generally made a very stressful situation a whole lot easier to deal with. The maintenance team is also brilliant, though I haven't needed to talk to them much since I moved in. Overall, just a lovely team of people doing their best. ^_^

REBECCA · 14 April 2023

★★★★★ 5/5

Google

Really happy with the help received for property maintenance by Ashley, nothing is too much trouble for him even though he is the only person dealing with the maintenance side of things, always really friendly on the phone and face to face, very professional and helps in any way that he can. Would say that the people taking calls in the estate agents could be more helpful on days when Ashley is out and about, they just have a "it's not our job" kind of attitude. In all honesty Ashley could do with an assistant so that he is not dealing with absolutely everything on his own.

Rebecca · 14 April 2023

★★★★★ 5/5

Google

Very positive experience working with James Kristian over the last few years. They looked after and managed a rental property for me, for many years. The communications and level of service were very good. Sam in the lettings team in particular was incredibly helpful. Warren in the sales team was equally excellent, when it came time to sell my property (which I also did through James Kristian). A big thank you to everyone in the team I dealt with. Highly recommended for anyone looking to buy/ sell and or require lettings/ management services. All the best. Steve

Steve · 15 April 2025

★★★★★ 5/5

Google

We recently bought our first home through James Kristian and I have to say they were excellent - great communication, quick replies to any and all queries and so helpful, really made the process as easy as possible. Warren is a star and I can't thank him enough for the help he gave us :)

Jessica · 14 April 2024

★★★★★ 5/5

Google

Bought my first house through James Kristian and while it was a long process due to external factors. Warren was more than helpful and extremely professional to deal with with constant updates and support. Without him pushing and supporting me I would not have been able to get the house.

Adam · 14 April 2024

★★★★★ 1/5

Google

I write this review with absolute disappointment in Jame Kristian. Firstly, Nikki is lovely and I understand mistakes are made, but their mistake of not contacting the buyer and not sending the memorandum of sale until I reminded them 4 weeks later, lost me my buyer. Then to be called and informed the buyer pulled out because he couldn't get a mortgage and when I contact the buyer directly he informed me the reason he pulled was because he hadn't heard from them, so to be lied too. Then I receive a call from the owner of the business Martin, who shouted, patronised, ranted and raved as if the whole thing was my fault and I had no reason to complain.I have been with them for my rental management for 5 years and thats why the disappointment stings a little more. The owner of the business kept saying I have received an apology about the human error and I should accept that - I haven't received an apology and is an apology enough when the error causes me to loose the buyer. Martin also said he has bought hundreds of houses and started the process without the memorandum of sale and my buyer should have started the ball rolling without this document, now I am not in the housing world, but this doesn't sound right to me - why would you start a process without a written confirmation? He also appeared to blame the buyer for the situation but in the same breath me shouting at me... so much so my husband came into the room and had concerns. All I can do is go somewhere else, but I don't think they care - the owner, however doesn't mind having a good old rant at the loser in this situation - ME! Following on from the above, I have moved agents - James Kristian had booked in another viewing, this viewing was cancelled and they didn't have the respect or decency to call my tenant and let her know it was cancelled. Another human error...

South · 14 April 2021

★★★★★ 5/5

Google

Always has a selection of good high-end properties to rent. I am looking to move house soon and will be definitely speaking with these guys about renting. I also had a friend who rented one of their properties in Walton Park. They never had any issues with them, plus I never had any issues as a guarantor for the same friend.

Carl · 14 April 2025

★★★★★ 1/5

Facebook

Absolute joke of a company! There is zero communication and the wait getting repairs done is a disgrace. When you phone to complain it’s like pass the buck no one wants to accept responsibility. Overall very unprofessional

Giolla · 30 June 2020

★★★★★ 1/5

Google

I had a very poor experience with Gemma at a viewing for flat 270, The Reach. She left me locked outside the gated estate for 15 minutes, then shouted from a distance instead of coming to meet me. From the start she was rude, dismissive, …

Daniela · 14 September 2025

★★★★★ 5/5

Google

Warren showed me around the perfect house, which me and my boyfriend now live in. He was so helpful throughout the whole process, answering any questions we had and keeping us up to date at every stage. The company as a whole has been great and i am so happy we chose to view a property with them! Really friendly service, i would recommend to anyone who’s looking to buy!

Ellie · 31 October 2024

★★★★★ 1/5

Google

James Kristin as landlords- well you got Ashley the repairs manager pretending he’s not Ashley when he answers the phone to you when you ring to see why repair men didn’t turn up yet again (‘I’ll just see if he’s in’ - then you say is that you Ashley!) Then you’ve got Sam, one of the office admin who says you are the tenant who rings most about any problems out of all our tenants, between a leaking roof, windows that don’t close properly, wall heaters ( only form of heating) not working and mould in the children’s bedroom ( especially as there has been lots of media coverage of a child dying that was forced to sleep in a mouldy bedroom) not sure which of these you are supposed to just be happy to live with and think Sam would benefit from some training to improve customer service skills!

Sue · 14 April 2024

★★★★★ 1/5

Google

Absolutely disgusting letting agents, left me my wife and my 3 young kids in mold damp and asbestos for years and did nothing to fix the problems, one of my kids has developed asthma from the damp in the property the landlords name is Jeff Gerard, please please if you get a property from here DO NOT go with Jeff as the landlord he is stubborn and tight with money and would rather let a young family live in a unsafe house!!!

Lewis · 14 April 2024

★★★★★ 1/5

Google

WASTE OF TIME!!! I was given two viewing dates and on both occassions they informed me that 'the landlord cancelled and he is the only to have the keys to the property'. I managed to speak to the landlord over the phone and this was all news to him and mentioned that 'they do have keys.' Which obviously is very puzzling as to why would a property lettings agency advertise a property that you can't view. Its not just me that had issues with this company, but another couple had the same issue with James Kristian when they were told the same thing. Thats the last time I will have dealings with James Kristian Estates Ltd.

Karl · 14 April 2024

★★★★★ 1/5

Google

AVOID … worst ever . Had a viewing today for a flat in Peel road bootle and they called few minutes before the viewing, when I was already there to cancel it because the landlord didn’t drop the keys . They made me come from the other side of the city and wasted my time for nothing AVOID AVOID AVOID

Benji · 14 April 2023

★★★★★ 1/5

Google

AVOID … worst ever . Had a viewing today for a flat in Peel road bootle and they called few minutes before the viewing, when I was already there to cancel it because the landlord didn’t drop the keys . They made me come from the other side of the city and wasted my time for nothing AVOID AVOID AVOID

Amy · 5 April 2023

★★★★★ 5/5

Google

Brilliant estate agents to have bought my house off. Just moved into my first house not knowing much and Warren helped so much even just to explain things better every little step of the way and checking in. Wouldn’t have been able to do it without all of his help, very friendly, polite and caring staff that do a brilliant job keeping you up to date and at ease through times that can be stressful.

Georgia · 14 April 2024

★★★★★ 1/5

Google

WASTE OF TIME!!! I was given two viewing dates and on both occassions they informed me that 'the landlord cancelled and he is the only to have the keys to the property'. I managed to speak to the landlord over the phone and this was all news to him and mentioned that 'they do have keys.' Which obviously is very puzzling as to why would a property lettings agency advertise a property that you can't view. Its not just me that had issues with this company, but another couple had the same issue with James Kristian when they were told the same thing. Thats the last time I will have dealings with James Kristian Estates Ltd.

Karl · 11 December 2023

★★★★★ 5/5

Google

Warren and Sam have been incredibly professional agents, in all aspects that we have dealt with them within. They are incredibly professional, thorough and responsive and have guided us through the process of buying multiple houses. We would use them again for both purchasing and letting a property!

Katherine · 19 April 2025

★★★★★ 1/5

Google

Absolutely disgusting letting agents, left me my wife and my 3 young kids in mold damp and asbestos for years and did nothing to fix the problems, one of my kids has developed asthma from the damp in the property the landlords name is Jeff Gerard, please please if you get a property from here DO NOT go with Jeff as the landlord he is stubborn and tight with money and would rather let a young family live in a unsafe house!!!

Qavr · 7 May 2023

★★★★★ 1/5

Google

Not very helpful at all with property maintenance, reported signs of damp aswell as a leak on the roof which was going to be the babies room of said which the leak had turned the plaster into black mold, the letting agent had been warned about this far in advance before the black mold appeared an said they would send a roofer out but the roofer never appeared, which in turn would cost the landlord alot more money to fix because its destroyed the plaster an could have been prevented if they acted upon it. Not just that, the entire downstairs appeared damp after a few month living in the property which was reported far in advance an yet they told us the damp coursing which they said had been done before we moved into the property had been done clearing had only been done in parts. So me an my pregnant wife who work full time will have to find somewhere else to go IF the damp coursing gets done properly. Absolutely lost all faith with this letting agent saying they are sorry an will do things to sort it out. LANDLORDS AN TENTANTS, Avoid these guys at all costs especially if it comes to property maintenance. Because based of personal experience an lack of action, they will cost an landlords 1000s in repairs due to lack of action an tenants in unsafe property to raise a new born child in. Added 18/03/23 Its interesting how they have replied to newer reviews an not this 1 which was posted months ago. That speaks volumes. What do you have to say james kristian?

Ste · 14 April 2023

★★★★★ 5/5

Google

I have been dealing with Paul and Warren at James Kristian Lettings and Estate Agents for a few years now. I have always found them to be very professional and very helpful. They are very knowledgeable when it comes to managing landlords property portfolios and they understand the market whether it is letting a property or selling a property. Keep up the good work.

Craig · 14 April 2024