Trusted Agent profile · Washington
★★★★★
633 reviews across 2 platforms
48-49 The Galleries Washington Centre, Washington, NE38 7SD
Bridgfords's office in Washington, at 48-49 The Galleries Washington Centre, is rated 2.8 out of 5 across 633 reviews on two platforms, including 180 Google reviews rated 4.6.
Every review we hold for the Washington office, from every platform, shown as written. First names only.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
5/5
GoogleBridgefords once again provided an excellent service and were able to find a tenant super quick. Their responsiveness, service and support is outstanding. Their Washington team provides 1st class service I would highly recommend them to anyone looking to rent out a property.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
5/5
GoogleI wish to thank Connor Ramshaw for all his help on the easy stress free move he was a gem and helpful all best for the futurePositiveProfessionalism
Thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
GoogleGreat experience with setting us up in our rental property. Connor made the process nice and simply with frequent updates from start to finish.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
5/5
GoogleBridgfords have set a tenant up for me and they were efficient and helpful whilst doing this. They were informative regarding an EPC and were able to advertise the property effectively to enable a tenant to move in. Bridgfords have helped me to sell my house and have been very helpful. I have now moved and Saen has helped me throughout. The whole team at Bridfords have been very helpful. So pleased to be in my new house!! Five stars again from me!
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
5/5
GoogleExcellent service from Hannah,Stacy & Georgia, from the first viewing to moving into the property less than 2 weeks later, nothing was too much trouble. I was kept well informed throughout the process. Would highly recommend using these letting agents.
Thanks Steve for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
5/5
GoogleHilary Dodds dealt with everything from top to bottom. Process was fast & easy. 5****
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThe Lettings team have been fantastic. Dealt mostly with Hannah and she was very professional and always kept me informed of the progress, which was quick and simple. Definitely recommend.
Thank you Dawn for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleDealt with the sale of my house very professionally and promptly. Staff are courteous and helpful. Special mention to Sean for whom nothing was too much trouble.PositiveResponsiveness, Quality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleConnor helped me with moving into my new property in Washington. He was helpful and always got back to me and emailed when I was busy. Thanks James CPositiveResponsiveness
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent estate agency. Connor was very professional and helpful. Cheers for giving me and my family a beautiful home to bring our kids up. Cheers again Connor bud.PositiveResponsiveness, Professionalism
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional service, staff were helpful polite i would defiantly use them again. Sales negotiator Sean was excellent from first time we meet you felt confident you were dealing with a professional organisation.
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleThey were easy to communicate with and acted in a polite efficient manner. Connor made the hand over a pleasure. Can't thank all of them enough.PositiveResponsiveness, Quality, Professionalism
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
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