Trusted Agent profile · Washington
★★★★★
633 reviews across 2 platforms
48-49 The Galleries Washington Centre, Washington, NE38 7SD
Bridgfords's office in Washington, at 48-49 The Galleries Washington Centre, is rated 2.8 out of 5 across 633 reviews on two platforms, including 180 Google reviews rated 4.6.
Every review we hold for the Washington office, from every platform, shown as written. First names only.
5/5
GoogleWe met up with James on 14th September 2023 at lime square, what a pleasant young man he is. He filled us with confidence in his approach and personality, hence is why we decided to use Bridgefords to market our property he is a valuable asset to your company.
Thank you for your glowing 5* review Eddie. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
5/5
GoogleGreat service from Connor and the team at Bridgfords. Prompt and thorough in their approach keeping all parties informed of progress.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
5/5
GoogleLily was very helpful when we were looking for a property to purchase.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren Mcguigen was extremely helpful in helping me find my new place, I'd recommend her services to anyone looking to rent or buy a new property.
Thank you Dom for recognising our hardworking Bridgfords team with your 5* review! I will make sure your kind words are made known to our local team. Kind regards, Scott
5/5
GoogleI cannot speak highly enough of the extremely professional service we have received in the purchase of a property we are buying. Sean Quilty has provided a very business like service with a personal touch which has made our journey over the last few months straight forward and hassle free. It has been a pleasure to do business with him. Many Thanks from Barrie & Valerie McCarthy
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling service and very…
Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.
1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
4/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.
1/5
TrustpilotHappy to waste your time
Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.
5/5
TrustpilotGreat experience with Luke Squirrel
I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !
5/5
GoogleEnquired about a property with Bridgfords and had a couple phone calls with Georgia who worked hard to fit a viewing around our availability (which was a little difficult given the significant commute for us). We ended up going with a different property for proximity reasons but highly recommend Bridgfords' team, they're very helpful and accommodating!
5/5
GoogleBest and quick service I recommend bridgford sales and lettings
Thank you for your 5* review and recommendation Kavipriyan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from the Washington team, Rachel has been a great help in the sale process of our property. Would highly recommended
Thanks Dan for your recommendation, it is greatly appreciated. Best wishes, Mark
5/5
GoogleI purchased a house with this branch and the Agent i dealt with was Emily Pentland i can honestly say she is one of if not the best agent i have ever dealt with everything she says she is going to do she does truly amazing service from her and her colleagues a real asset to the company keep up the good work i hope to see you all soon.
Thanks Mark for the wonderful 5* review! It's great to see that the Emily and the Bridgfords team once again provided a professional and friendly service. Best of luck with settling into your new home. Many thanks, Lucy.
5/5
GoogleGrace was excellent, friendly & very professional making my move simple & easy, thank you
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid this company at all costs
This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.
1/5
TrustpilotThe worst experience I have ever had…
The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.
1/5
TrustpilotAvoid this agency by all means
Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.
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