Trusted Agent profile · Warwick
★★★★★
2,019 reviews across 1 platform
24 Warwick Road, Kenilworth, CV8 1HE, CV8 1HE
Part of Reeds Rains JB Estates, see every office.
Reeds Rains's office in Warwick, at 24 Warwick Road, is rated 3.7 out of 5 across 2,019 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Reeds Rains Kenilworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warwick.
Every review we hold for the Warwick office, from every platform, shown as written. First names only.
5/5
TrustpilotReeds Rains Ashton under Lyne branch…
Reeds Rains Ashton under Lyne branch always contact me promptly when i contact them, all their staff are polite and helpful.
We're happy to hear that our team is helpful and promptly responds to your inquiries. We appreciate you taking the time to share your positive experience. Regards, Reeds Rains
5/5
TrustpilotThank you Alison you're a star!
From the moment I arranged to view to the day of completion I have had nothing but a fantastic and positive experience with Reeds Rains Bamber Bridge.Alison Whiteside was very friendly, knowledgeable and very professional throughout. All enquiries were answered immediately and she made the whole process effortless. She is a character and chatty which made me feel 'at home' comfortable and in good hands.Thank you Alison you're amazing.
5/5
TrustpilotVery friendly and professional service
Very friendly and professional service. Definitely recommend
5/5
TrustpilotLaura provided an excellent service
Laura provided an excellent service. From the first contact she gave me many options, and once I chose my apartment she supported me throughout the entire process. She was always helpful and professional. I highly recommend her!
1/5
TrustpilotMy experience as a guarantor
My experience as a guarantor for a tenant who has rented a property from this company worsens by the day. In addition to the issues I raised in an earlier review, which hasn't even been acknowledged, I have learned the flat wasn't inspected before it was let and now there is a plethora of serious problems. The Branch Manager refuses to discuss the situation with me so I have been forced to pursue a formal complaint. AVOID AVOID AVOID
5/5
TrustpilotPut my house on the market before with…
Put my house on the market before with other estate agents with no luck. Reeds rain put my house on the market and virtually had a buyer straight away so I can finally move on to a smaller house which is all I need. Thanks for the great service Reeds Rain.
We're so happy to hear that you had a positive experience selling your home with us. We understand how stressful selling a home can be, and we're thrilled that we were able to help you find a buyer quickly and move on to your next chapter. Thank you for choosing us and for your kind words.
5/5
TrustpilotCompleted on our first home yesterday
Completed on our first home yesterday! Jess from Reeds Rain Manchester City centre office was amazing from start to finish! As first time buyers the process can be very overwhelming and she was very informative and helpful with any questions we had the entire process! Even going out of her way to help us secure the information required for us to meet our completion deadline! Strongly recommend! Thanks Jess!! :)
1/5
TrustpilotI used dress rains Burnley to rent out…
I used dress rains Burnley to rent out my property. The number of hidden charges was astronomical so I received almost no rent for four months. The tenant decided the to leave early and break the contract. There was no effort on behalf of reeds rains to sort the situation out. Suddenly there were lots of strings attached to the guaranteed rent scheme they were charging me for. Extremely complacent and absolute daylight robbery as a landlord. Every single invoice had some dreamt up hidden charge.
5/5
Trustpilot5 stars!
My partner recently sold his property through Reeds Rains Hull, from start to finish they were professional, friendly and couldn’t do enough for us! They chased the entire chain and went above and beyond to make sure the sale went as smoothly as possible. Every time we called they were knowledgeable and gave us the best advice they could. Steven and the team are a great asset to Reeds Rains.
1/5
TrustpilotPoor service - Halifax
Just thought I would highlight to potential sellers the service sellers are receiving. I contacted the Halifax Branch through rightmove last weekend to view a property they had for sale. I am a cash buyer and they have still not made contact. I would. E very disappointed on this service if they had been selling my property
Hi Anita,Thank you for the comments, the property you had requested to view was extremely popular. In fact we received 50+ requests to view it which logistically can become very difficult to organise. We had attempted to contact all of the viewing requests and are sorry that this took longer than usual. Our records show that we did speak to you after this review had been left which I appreciate was frustrating for yourself as you were waiting to view. I would like to wish you the best of luck in your search for a property. Regards,Reeds Rains
1/5
TrustpilotTaken the wrong amount and won't give me my money back.
My rent price per month has gone up by an extra £50, however, Reeds Rains has actually taken an extra £75.
We appreciate you bringing this to our attention. We're sorry to hear about the incorrect direct debit and the difficulties you've faced in resolving this. We have sent a further information request, could you let us know the branch you have been dealing with in one of the fields or updating your review with the branch location. This way we can contact the branch and look into this for you. Thank you again, Regards, Reeds Rains
1/5
TrustpilotAwful service
Awful service. Moved around and been renting for the past 7 years and I have never had an experience like this. I've never had an application process thats taken more than a couple of weeks max. With Reeds Rains, it has been 4 weeks and still not sorted. References were an issue due to them using the incompetent service that is Experian. Everytime you contact the office, you get fobbed off and you can never get through to the person dealing with your application unless they happen to answer the phone by chance. Looking to BUY a property soon and I will not be interested in any property advertised by Reeds Rains! First and last!
5/5
TrustpilotWonderful service and support at the worst time of my life
I am in the process of securing a tenancy through the Rotherham branch. I cannot fault the experience so far... Reeds Rains has made everything so easy at the most difficult time of my life - moving out of my late mother’s house as it must be sold - so I couldn’t appreciate them more in this period of intense grief and turmoil. Communication is excellent and service is friendly. I am also incredibly impressed with the tenant portal, which makes it so simple to set up services and utilities. All in all, I would like to commend Reeds Rains, and especially Sarah, my main point of contact, for taking so much of the stress out of this massively difficult life-changing time that I’m going through.
5/5
TrustpilotREEDS RAINS REDDISH BRANCH LETTINGS
I came to Reeds Rains after dealing with a terrible estate agent company to help me with a difficult tenant situation. Reeds Rains was completely proficient in handling everything quickly and very effectively. I worked with Heather who was very attentive and friendly. All in all, could not recommend this branch more, they did everything I could’ve possibly wanted as a landlord and are superb at helping landlords with everything they’d need.
5/5
TrustpilotGreat staff too deal with
1/5
TrustpilotAVOID AT ALL COSTS
Absolutely disgusting treatment from the agents and landlord. I don’t think the box is quite big enough to fit all of the problems we have encountered in the last year. The lack of communication is atrocious, and the inexperienced staff is embarrassing. Don’t think they know that my partner worked for an estate agents and knows all the legalities of certain procedures which they clearly don’t know. Avoid at all cost.
Hi there,Sorry to read your review. We will send a request for more information that will come directly from Trustpilot so that we can look into this further.Regards,Reeds Rains
5/5
TrustpilotMr and Mrrs Quintas
Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone
Hello Mr and Mrs Quintas - Thank you for taking the time to leave a positive review. We are glad our team provided you both with a great service.Many thanks,Reeds Rains
5/5
TrustpilotWe would like to thank Reeds Rains for…
We would like to thank Reeds Rains for all their help and assistance in our recent move A great team who put a in lot of effort on our behalf and specifically Alison who gave help and advice all the way through thanks again Steve & Sue
We are thrilled to hear about your positive experience with our team. We are committed to providing exceptional service and it's wonderful to know that Alison's dedication and support made your move a smooth one. Thank you for taking the time to share your feedback.
2/5
TrustpilotAvoid Reeds Rains if possible - exploitative, disorganised and stressful
We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.
1/5
TrustpilotShafted and lost money
I went with Reeds Rains because they were selling the house we wanted to buy and therefore it would be in their interest to sell ours.They found a cash buyer living in rented accomodation; a couple on their second marriage who both owned houses and were selling them. Hers had been sold and they were buying ours with the proceeds. His was being sold and the proceeds were to be used to do a loft extension to add a 4th bedroom to our house that they needed. On the basis of them being cash buyers and could complete quickly, we agreed a sale price £20K less than our asking price.6 weeks down the line things weren't progressing and I started chasing Reeds Rains only to be told there was a problem at the bottom of the chain. WHAT? There is no chain, they are cash buyers. Oh, soon after you agreed the sale they decided to incorporate his house sale into your house purchase.So our cash buyers had turned into a chain of 3 and Reeds Rains hadn't even decided to tell me. If I had known, I would have re-negotiated the price.Reeds Rains insisted that they had told me as soon as the deal had changed and it was on their file. They are LIARS (as I suspect all Estate Agents are), and had not sent me anything in writing to ensure I was aware of the change in circumstance.We didn't actually manage to move until 3 months after Notification of Sale. So much for a quick sale which cost me £20K.I would advise anyone buying and or selling to get EVERYTHING in writing and not just rely on telephone conversations.
1/5
TrustpilotHorrendous Customer Service
Horrendous customer service from start to finish, i will never deal with Reeds Rains again due to complete lack of professionalism and arrogance received from the Rothwell branch. I would advise anybody looking for a property to use another branch on the high street. You pay extortionate fees for a service that is absolutely disgraceful, they are quick to take your money but its painful to get back what is yours. When asking questions regarding the property and fees, they give you an indirect answer and beat around the bush, not to mention fees that are not clearly stated. Completely dishonest, incompetent and rude. If I could give 0 stars they would certainly be getting this. The worst person from the Rothwell branch for customer service was Joanne Woodhouse, who in my eyes is completely unemployable, due to her attitude and inability to be professional, she should not be working in a business that is anything to do with customer relations, but it wasn't just one person, this seemed to be the case from managerial level down. Jorden Harrigan was another employee ("Property manager") whose customer service was appalling, he seemed to get a kick out of making things as difficult as possible and thrived off sending arrogant emails, seemingly with the intent to wind you up. I cannot reiterate enough to stay away from Reeds Rains!
4/5
TrustpilotPEMBERTON BRANCH
PEMBERTON BRANCHI have only been to 1 viewing but I can say that Alan was a dedicated professional. He quickly put our minds at rest when he contacted the office for further advice He was very knowledgeable on the area and on local housing stock (We didn't know the area very well) The head of Letting Bryony was also equally as quick to respond to my questions, both by phone and email. If our viewing is not successful we will obviously ask them to keep us in mind for any potential rentals that ticks our boxes. John & Mary
5/5
TrustpilotWe had a terrific experience with Thomas
We had a terrific experience with Thomas in the Wilmslow office. It felt like we had a genuine partner throughout the process of us finding a rental home. I highly recommend him. Everyone we've dealt with at Reeds Rains have been so helpful and responsive!
Thank you for your kind words. We are delighted to hear about your positive experience with Thomas and the Wilmslow office. It's wonderful to know that you felt supported and valued throughout your rental search. We strive to provide exceptional customer service and are thrilled to hear that our team has met your expectations.
1/5
TrustpilotUseless, £1700
update..still not removed it well there time and money they are wasting.update.i supplied the info they wanted, no answer, a month ago I rang them and asked if my property was removed from there records, they said yes they were, so I was surprised to go on a property sales site and my property was still there, so don't believe a word they say, BLACKPOOL2nd update told them I don't want there services yet I see my property is still up for sale, wonder why,Update...it was the Blackpool branch.I would give them -5 if I could, useless, I contacted them to sell my property for twice as much as other companies of £1700, and on putting my property online they got the address directions wrong, four times I contacted them to change it with no luck, I rang the online property service my self they told me it was up to the sales people to change it which was contradicting what I was told by reeds rains, I said if I am paying so much to sell the property I should be able to say what does and doesn't go in the description of what people would see, I got no answer and didn't like the attitude of there so called help on the phone where you leave a message with no call back so I told them in an e mail I don't want there services anymore an cease advertising my property, then three working days later I get a message from Diane at reeds rains somewhere to ring her to talk about what I want going forward with the property, she asked me to ring back on a phone number with only the dial code and three numbers, which obviously does not exist,
Hi there. I'm really sorry this has been your experience. I've sent you a request for more information to find out which branch you have been dealing with so I can look into this further. Kind regards
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Tell us what you need and we'll put you in touch. Reeds Rains Kenilworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warwick.
