Reeds Rains Kenilworth reviews in Warwick

★★★★★ 1/5

Trustpilot

Confused

Disappointed I enquired about a property in Huddersfield to be told an offer had been accepted, they took my details anyway, I told them it was a cash purchase.

Marcus · 11 June 2026

★★★★★ 5/5

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Brilliant service, highly professional and friendly Burnley office

Brilliant service, extremely professional. Big shout out to Julie who was very helpful and friendly throughout the whole process, she managed to get me a viewing for the house on the same day I called up. Thank you so much Reeds Rains Burnley.

Mohammed · 13 August 2024

★★★★★ 5/5

Trustpilot

Sale if property

We have found Reeds Rain very helpful, also the staff have answered our queries promptly. This is our second sale as they helped us sell my mom's property.

Linda · 17 June 2026

★★★★★ 5/5

Trustpilot

Very professional and allowed me to view a property at my convenience!

I arranged a viewing at quite short notice but they were very happy to let me view a property at a time to suit me.After my first offer being rejected, my second offer was accepted and any further viewing on the property were stopped. The whole process so far has been very professional.

Gary · 15 November 2024

★★★★★ 5/5

Trustpilot

Exceptionally good

Very good indeed. A close focus on what the customer wants. All office staff kind and helpful. All RR agents who saw our house loved it and that genuine positivity made a difference. The pricing discussions were sensible and the brochure/Rightmove entry looked really good. Skilled & experienced guidance in the final sale negotiations was sharp.

Colin · 26 September 2024

★★★★★ 5/5

Trustpilot

Good service

I found the team at the Ashton under Lyne office very helpful during the purchase of a property. All questions and concerns were dealt with promptly and efficiently in a professional and pleasant manner. I felt supported throughout the process by Andrew and Devon in particular and also by Stephen.

Ann · 19 December 2025

★★★★★ 5/5

Trustpilot

Friendly, professional service

From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress and the sale went through very quickly and smoothly. Many thanks to Gem, Lucy, Lauren and colleagues at Reeds Rains Durham for their very professional and friendly service.

Elaine · 27 February 2021

★★★★★ 5/5

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tallulah-Mae and others that I’ve…

tallulah-Mae and others that I’ve communicated with concerning the re- renting out of my mums property have not only been professional considerate efficient and knowledgeable ,Tallulah-Mae organised an open day for potential with the very pleasing result that she found the perfect tenants for the property before the previous tenants left meaning no long gap waiting for some interest ! I would thoroughly recommend Reed Rains When selling or renting out your property.

Consumer · 9 May 2022

★★★★★ 5/5

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I rent a property via Reed Rains…

I rent a property via Reed Rains Northwich

MARGARET · 13 March 2026

★★★★★ 1/5

Trustpilot

USE AT YOUR RISK!!!!!!!!!

THIS IS THE TRUTH AND NOT ANYTHING ELSEYOU HAVE HIDDEN THIS REVIEW BECAUSE YOU KNOW YOU WERE IN THE WRONG. DEFINITELY NOT WORTH ONE STAR. THIS FIASCO STARTED IN AUGUST 2021 UNTIL FEBRUARY 2022.DO NOT USE REEDS RAINS HOLDERNESS ROAD HULL, UNLESS YOU WANT TO BE TOLD LIES, YOUR INSTRUCTIONS IGNORED AND DENIED YOU TOLD THEM, YOUR PROPERTY LEFT UNSAFE. THE MANAGER S GOFORTH, IS A BENT, TWO FACED CREATURE, DOESN'T KNOW WHEN HE IS LYING AND WHEN HE IS TELLING THE TRUTH, VERY RUDE, AND AT TIMES, THREATENING, VERY UNSYMPATHETIC. I WOULD NOT RECOMMEND THIS HORRENDOUS, INCOMPETENT, DISRESPECTFUL SET UP. I CERTAINLY WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.

ANN · 15 April 2023

★★★★★ 1/5

Trustpilot

Quite happy to see you homeless

I Agreed on a let with the Bamber Bridge office for a property in Bamber Bridge. I completed the application process and paid the admin fees. I gave notice on my current property and arranged a transfer of utilities etc.2 weeks before my moving date, they advised the landlord had changed his mind and cancelled my application. The olive branch was an offer of a property £300pcm more expensive.I'm now scrambling try to find somewhere to live as i'm working away next week and which leaves me a week before i'm homeless.Thanks for nothing.

Matt · 13 April 2023

★★★★★ 5/5

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My sale

Dean is a great manager

Customer · 6 November 2024

★★★★★ 1/5

Trustpilot

To day I received a phone call from…

To day I received a phone call from Reeds Rains the young lady was inquiring for a tenant or theirs that had a ceiling leak from my flat, I told her that I had plumber with me about that and that we had blanked the water off and would she mind if I call her back after we had organized the work, She said NO! and i find you very rude! I then said if you find that rude you will find it ruder when I cut you off Good bye!Footnote I find the level of service totally unacceptable. Ps I did call back giving a more pleasant lady the information they required.

Mr · 11 April 2023

★★★★★ 5/5

Trustpilot

Guisborough Reeds Rains - Fantastic!

Thoroughly recommend Guisborough Reeds Rains, the help and advice they gave us as first time buyers was brilliant! The girls in the Guisborough branch were always on hand keeping us on the right track at every turn, from searching for a property, processes, solicitors & arranging mortgage appointments. We felt like we were treat like family which made the whole process as first time buyers a lot better, would definitely look to use them again if ever needed.

Anna · 22 June 2021

★★★★★ 1/5

Trustpilot

AVOID REED RAINS- DISRESPECTFUL AND RUDE

The lady called Cheryl at the Coventry Branch is disrespectful and rude. Inspite of me emailing the company regarding the cancellation to view a property, I was bitterly told off on the 2nd of Jan and threatened to be removed from Reed Rains Database by her. I did tell her that I had emailed the company on the night of the 24th Dec that I wouldnt view the property. If I had the email id or contact number of the owner I would have done it but I ATLEAST emailed the company for cancellation and apologised. Cheryl however did not like it obviously as she has probably never cancelled any appointment in the pandemic 2020 year and paid no heed to my apologetic email either. Got a call from her today which was revengeful for not viewing the property and threatened to remove me from the data base. I did think of calling and speaking to her but this is not worth my time in the NEW YEAR. Is this really the way to attract potential buyers???Edit: Mr Neil Price: I am not Cheryl. I was sincerely hoping you atleast read the review and addressed me correctly! She is the person who called me and spoke to me in a very rude manner on the 2nd of Jan and is based in your Coventry office I did apologise and did send an email. It is not the matter of life and death if I couldnt attend the viewing due to personal reasons but I still tried to inform your office. I was on annual leave as well but still picked up office emails during the holiday season and was aniticipating some one from your office to do the same. I understand your client was upset but that doesnt mean just because i did not attend the viewing, Cheryl had the authority to speak to me in that tone. I am surprised that you dont train your staff with basic manners and feel free to have a go at any one. Seriouly poor service.

Customer · 8 January 2021

★★★★★ 1/5

Trustpilot

Fully managed service-I let my property…

Fully managed service-I let my property with Reeds Rains just over 12 months ago, I have since had nothing but issues with them, they never respond to emails, when you do call to speak to someone they are rude towards you, to the point where I received an email from a manager apologising for their member of staff behaviour, then they give you incorrect costly information, they are happy to pay themselves but not the landlord. I would avoid using these at all costs.I would like to add that I have had to escalate my complaint and still I am receiving any responses from this company. Please do not use them to manage your rental property.

Jessica · 31 March 2023

★★★★★ 5/5

Trustpilot

Outstanding Customer Service …

I cannot fault the excellent service that I received from the staff at the Holmes Chapel branch of Reed Rains, especially Tallulah-Mae.Although in the end I did not actually use their branch to purchase a property, their help and advice on a number of occasions was not only very professional but delivered unconditionally. I could highly recommend them as not only being ethical but very friendly and sincere in their approach to customer service.

Jackie · 16 February 2022

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I requested Reeds Rains, Middlesbrough to sell my house. Andy came to view the house and explained the different options. I chose to go down the auction route.I'm so glad I did. I asked him to recommend a solicitor. He did and said they would contact me shortly, which they did.The whole process of selling the house was painless and Carol kept me informed and updated throughout.The house was actually sold before even going to auction and within 28 days so the whole transaction was completed before Christmas.The service was completely painless and utterly professional.I have used Reeds Rains in the past to manage a letting property I owned, so I had no reservations about using them again.

David · 3 January 2021

★★★★★ 5/5

Trustpilot

Very welcoming and understanding staff

I was given brilliant service by Reeds Rains when I went into their St Helens branch looking for a place to rent. One of the staff there Ellie made me feel very welcome and helped me out massively. Ellie was very patient and accommodating to my situation, spared no detail when explaining the processes necessary for a first time renter. Would highly recommend this estate agent to anyone who needs to start renting a property

Jason · 13 December 2021

★★★★★ 1/5

Trustpilot

Rude, pushy & unprofessional

It’s difficult to know where to start as almost each interaction with the Chester branch was disappointing and stressful. My partner and I bought our first home through Reeds Rains and both vowed never to use them again. The branch manager Nina is either super friendly or extremely abrupt, before you can explain why you are calling she barks “what can I do for you”. Customer service training certainly wouldn’t go amiss. We had a survey carried out and it was recommended that we carry out further investigations to determine whether there was asbestos in the artex ceilings. Nina dismissed the surveyor’s comments, saying she’d never heard anything like it and suggested we find a new surveyor!We paid for a separate asbestos survey and hey presto, they found asbestos in the artex ceilings and in the garage. Nina told us that as we’d only tested 2 rooms, there was no evidence that there was asbestos in all the ceilings (even though each ceiling has identical artex design). We later discovered that after slating our surveyor, Nina is now passing him a lot of work.We put our offer in on the house in January and naturally due to lockdown, nothing happened for several months. The house needed so much work that we had to arrange for tradespeople to enter the property in order to assess the work required and provide a quote.We managed to secure a local builder who agreed to visit the house. He was given assurance by Reeds Rains that they would be at the office at 9am the following day to hand over the keys. The next day at 9.15am, the builder rang me to say he arrived at Reeds Rains office but it was closed. The builder said he was too busy to rearrange so I had to find another builder. That wasn’t easy as every man and his dog were renovating their houses during lockdown. After complete radio silence for months (& no apology for leaving our builder stranded), when we were trying to arrange an exchange date (which happened to be the beginning of August), we were inundated with telephone calls. I had one very unpleasant call just before I attended a funeral, demanding to know why we had put the date back one week. I was told that “the sellers wouldn’t be happy”. The rudeness and aggressive manner of the agent was quite shocking to say the least.Our solicitor also told me that they’d been phoning him constantly and were rude and demanding. We both came to the conclusion that Reeds Rains wanted the sale to go through in order for them to meet their month end targets.Our experience should have been exciting and happy, but it was stressful and at times, rather upsetting. Sadly I would not recommend this estate agent (my review concerns Chester branch, other branches may have friendlier staff who don’t harass people).

Joanne · 25 November 2020

★★★★★ 1/5

Trustpilot

Never rent from ReedsRains!

Never rent from ReedsRains!Their fragmented departments make it impossible at times to get any fluidity to responses. Constantly late in terms of dealing with return of payments, they often mis-calculating amounts and show a complete lack of empathy with any issues raised. Their Hub is particularly bad at customer service and I feel they are only out to get as much money out of you as possible. They prefer you to over pay then claim reimbursement, however getting the money back is an absolute nightmare. At branch level they complete dismiss responsibility and tell you to contact the faceless Hub if you have issues. Both these elements of the business do not seem to be well coordinated at all. Maintenance issues are not dealt with promptly.They often shun responsibility and you end up chasing your tail trying to get an answer. Horrible company with terrible morals!I would honestly never take a house rented by them under any circumstance again.

Dr · 30 October 2020

★★★★★ 1/5

Trustpilot

Every year poor services of maintenance!!!

Every year we have to leave a poor review to this maintenance company!!!! It takes literally days to come and contact you in regards of fixing your watter issues (some very old boiler broken)!!! And then it takes them some more additional days to have someone available to come and check, because their availability is not OK when it is for you too.... And if you tell them 3x times you are not available on the evening when they call you (after days have passed), they keep on pushing it as they would be literally deaf!!!! And we have this little process every year 2 or 3x times... Because the boiler is suuuuuuper baaaaad and oooooold!!!! Very poor quality and extremely old!!! The company suuuuper ruuude!!!! Other then that they could just put a proper boiler but hey hey... They do not want to....So very very upset about the quality of their services!!!!

Brigitta · 2 March 2023

★★★★★ 1/5

Trustpilot

To determine our home's value for sale

To determine our home's value for sale, I completed a Zoopla form that forwarded our information to several local estate agents for valuation. Reeds Rains Cheadle branch contacted me by phone and gathered personal details and property information during a seven-minute call. They scheduled an appointment a few days later. However, I received a subsequent call indicating they could only value the property if it was listed immediately.In summary, they collected all necessary information but failed to achieve the primary objective, resulting in a waste of time and unprofessional behaviour on their part.

K · 2 March 2023

★★★★★ 1/5

Trustpilot

Reeds Rains Wrexham

Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.

Ken · 16 October 2020