Trusted Agent profile · Warwick
★★★★★
2,017 reviews across 1 platform
24 Warwick Road, Kenilworth, CV8 1HE, CV8 1HE
Part of Reeds Rains JB Estates, see every office.
Reeds Rains's office in Warwick, at 24 Warwick Road, is rated 3.7 out of 5 across 2,017 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Reeds Rains Kenilworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warwick.
Every review we hold for the Warwick office, from every platform, shown as written. First names only.
5/5
TrustpilotWe viewed a property in Rye today
We viewed a property in Rye today, we met Hannah from the Rye branch. She was very helpful, knowledgable and professional and even though the property was not right for us she is looking out for something more suited to our needs. A big thank you to Hannah and we look forward to dealing with Reeds Raine again soon.
5/5
TrustpilotI have recently completed a power of…
I have recently completed a power of attorney sale of my mother’s house with the Pontefract Team of Reads Rains. The whole process with the Agent was easy and straightforward, I was updated with all viewing appointments and provided with feedback after every viewing. The property sold very quickly and when I was unhappy with the lack of updates and information from my solicitor; the Team, in particular Ash, chased up my solicitor, the buyer’s solicitor and the buyer, providing me with regular updates alleviating my concerns.
5/5
TrustpilotReeds rains ….excellent estate agents
Reeds rains have managed my property for several years. All the team members have always been very efficient and professional especially Tammy and Dan for whom nothing is too much trouble. I would commend Reeds Rains to all landlords
Thank you for your review <3
5/5
TrustpilotReeds Raines Rye - Lettings Manager
What a great team - over the last few years ( 3 at least ) I’ve used Reeds Raine for my rental properties and the sale of my home. The team works really well together, giving a seamless joint between “Lettings” and “Sales”. Lydia has been a constant, contactable touch point - her assured and local knowledge is a real benefit, providing insights and contacts that have made the “landlord” role easy and hassle free. Lydia has personally formed an invaluable bridge to the Sales team. It was Lydia’s high levels of customer service that formed my decision to use the Rye Reeds Raines Team to sell my house. Stuart pulled out “all of the stops” to get the sale of my property across the line to my set deadlines - leaving me free to focus on the purchase of my new home. I recently visited my old “home town” and was given a warm welcome by Lydia in the Rye office. I would highly recommend the Lettings (Lydia) and Sales team ( Stuart). Jim Creavin
5/5
TrustpilotStress free move
What can be one of the most stressful events in life, selling a house and moving home was made much easier with the help of the staff at Reeds Rains (Bamber Bridge)Their expertise and advice was invaluable, from getting the house valued and on the market, to organising viewings and working with the solicitors and buyers as the sale progressed. We had a sale agreed within 3 days of our house hitting the market.All the staff are so professional and friendly and were there to answer any queries and support us throughout the process. I can't thank Rebecca enough for keeping everything under control, which really made this move stress free for myself and my family.I wouldn't hesitate to recommend Reeds Rains to family and friends.
5/5
TrustpilotI just wanted to mention Sid at Reeds…
I just wanted to mention Sid at Reeds Rains Lettings Manchester. We were looking to rent for my daughter starting uni in September. Sid was not only extremely helpful but went the extra mile with his advice and follow-up calls. Very professional and trustworthy. Thanks so much, Sid
1/5
TrustpilotI am extremely disappointed with Melanie Burgess - branch manager Cheadle
I am extremely disappointed with the service I have received from Reed Rains Melanie Burgess the branch manager at Cheadle Manchester during my property purchase, particularly the way my concerns were handled by Melanie Burgess.
1/5
TrustpilotReeds Rain York branch avoid at…
Reeds Rain York branch avoid at all costs whether a landlord or tenant. Terrible customer service, lied to on multiple occasions, they will attempt to milk fees from commissions on maintenance work the tenant hasn't requested. They are now refusing to return the tenants deposit where there is a dispute between Reeds Rain and the landlord (I.e nothing to do with the tenant). Tenants beware....!
Hi there,We understand your frustration and appreciate you bringing this to our attention. We take all customer feedback seriously and will investigate this matter further. We strive to provide excellent customer service and are committed to resolving any issues promptly.Regards,Reeds Rains
1/5
TrustpilotReeds rains is the worst estate agency…
Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.
Hi Jincy,Sorry to read your review. We would like to look into this for you. We have sent you a request for more information, this will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotOur experience with Reeds Rains Grimsby
Our experience with Reeds Rains was second to none. We had a private sale before marketing with Dave which fell through right when we found a property we wanted to buy, this meant either pulling out of our purchase or finding a buyer quickly (which usually comes with a great financial loss). Dave managed not only to find us a buyer before hitting the market, but get us THREE full asking price offers and one £10k over asking price too. Our property wasn’t in the best of conditions or the easiest location to sell so this kind of service really stood out from the crowd. Well done Dave and team 👏🏼
1/5
TrustpilotAVOID AT ALL COSTS
We rented out flat out via Reeds Rains (Sheffield) for several years, and the service has always been terrible. They are very unresponsive, you have to chase A LOT to get any answers, and they are so sales-y that when they finally answer you, they are vague and make you think they've answered you and they haven't done anything of the sort.They never carried out checks (which we paid them to do) on the flat, and every time tenants left, it was left in a complete state and cost us so much money each time to repair / replace / fix. We started off getting deposits from the tenants, but then RR advised to go with the Zero Deposit Guarantee for the last 2 tenants. DO NOT DO THIS. We were awarded about £20 on the second to last tenant and £150 odd on the final tenant (costing us thousands to repair and thus being very out of pocket). This final tenant has taken almost 1 year of chasing, feeling like we are harassing RR / YourMove, calling many, many times and 1/15 times being called back, speaking to very unhelpful and rude people most of the time, not getting answers, being lied to, telling us they will "reopen the claim" several times (but not actually ever being told they had closed the claim or reasons why), and again, being fobbed off by some salesperson. They never kept us informed once. They refused to reply 9/10 times. They refused to send me the complaints procedure, and they refuse to send me a timeline of our claim and the claim itself. This is a FOI request. They lost track of the previous tenants, but they did forward on the name and address of the previous tenants' family members....for which I could have easily reported them as a breach of Data Protection but I chose not to. However, I think I may do this considering the loss we have had and the terrible experience we have had. Do not use Reeds Rains in Sheffield or YourMove. Unless you want endless stress and enjoy being ignored and lied to.
Hi Hannah,Deeply sorry to hear about your experience with Reeds Rains. Your feedback is incredible important and we apologise for any inconvenience this has caused. I have sent a request for more information so that we can look into this further. This request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotGreat estate agents
Great estate agents, very helpful from start to finish.I would like to mention Leslie who was always supportive, understanding and knowledgeable.
Great to hear. Thank you for sharing.
2/5
TrustpilotTerrible customer service skills
We are currently looking for a rental property and reeds reins have a few we’d like to view. It’s a shame they’re shockingly terrible at customer service skills. I’ve tried to contact Wakefield, Morley, Castleford & Ossett branches about viewings and none of them get back to us. I’ve sent emails for viewings through right move, directly emailed the branches and called and had no response. Called branches and either had no answer or been told I’d get a call back, never received a call back. I’ve not once received a reply to the many emails I’ve sent to them. I did manage to get one viewing through them after 3 emails, 2 viewing queries (through right move and their own website) and calling twice to be told I’d receive a call back, the third time I waited on the phone to speak to someone as I knew they wouldn’t call back. After we’d finally secured 1 viewing, we wanted to make sure they accepted pets, so I replied to the email Elliot sent confirming the viewing…no response. So I ended up calling to confirm. I’m unable to call during work hours, this is why I rely on emailing, which shouldn’t be an issue to send a simple response. My wife called about another property and was told, “none of our current properties accept pets so we can’t help you”. Didn’t take any details incase any came through that did accept pets. Just looking through my emails and the queries I’ve sent to them and had no response, I’ve sent 11 and had no response. Funnily enough the house we currently rent is being sold hence why we are moving, advertised by Reed Rains. I’m sure they expect us to be at their beck and call for viewings etc now they need us to be flexible and responsive to them.
Hi there,Very sorry that this has been your experience with Reeds Rains. We would like to look into this further for you. We have requested more information from you. This will come from Trustpilot. Could you please put the branch you last tried to get in touch with in the reference please.Regards,Reeds Rains
5/5
Trustpilot5* for Maria @ Reids Reins, Rothwell!
I recently purchased a property through Reids Reins in Rothwell, Leeds. Maria Hammill was the lady I dealt with most out of the team and I couldn’t fault her service at all! From waking up early and giving me access to the property (for a second viewing) before she started her shift to sending me little pictures and updates of things that had been done in the house whilst the purchase had been going though, she was amazing! Thank you so much!
5/5
Trustpilot(Review for Reeds Rains
(Review for Reeds Rains, Pemberton, Wigan)We received excellent service from start to finish. Our initial valuation by Jemma showed thorough research and knowledge of the area. We had a few issues higher in the chain, which Emma was always on hand to help us with and chase up. Great communication throughout. The mortgage broker Sandi (embrace financial services) based n branch is extremely helpful and helped make that side of things really easy for us. We can’t thank them enough for helping us sell our house and get into our new property, and would not hesitate to go with them again. Would definitely recommend.Estelle and Gary Mc
5/5
TrustpilotOutstanding service from start to end
Outstanding service from start to end! After looking for a property to rent for quite a while, I turned to Reeds Rains! Shelby from the Castleford branch has been absolutely amazing. She managed to find the perfect property to match my needs.Not only did she take away all the hassle and stress of moving, she also made the move happen fast! Great communication skills throughout, very pleasant and polite, and you can clearly tell she’s passionate about her career. Thank you so much Shelby, you’ve been an absolute godsend.10/10 service, I’d highly recommend using Reeds Rains.
5/5
TrustpilotReeds Rains Rothwell Branch
I've had dealings with Reeds Rains in Rothwell for over 12 years, the level of service from Greg and his team is outstanding. I can honestly say I've never dealt with an estate agency quite like this one. They are all willing to go above and beyond for the customer.To this end I have to specifically mention Maria Hammill. Maria recently helped me sell my house, there was nothing that was to much trouble for Maria, her customer service was exceptional, she passed all levels of expectation. If you live in the Rothwell area and are looking to sell a property I would highly recommend working with Maria.
5/5
TrustpilotTop service from Reeds Rains, Manchester
A massive thank you to Ryan, Sid and Joe at the Reeds Rains office in Manchester for the excellent service & support we received when looking for new tenants for our apartment in the City Centre. We've used a few other Letting Agents before and the difference between them and the Reeds Rains team is unparalleled. They were professional & courteous throughout and secured new tenants very quickly whilst keeping us updated throughout the process. Thanks again all - top class !
5/5
TrustpilotAlison Whiteside Super Agent!
The service I have had from Reeds Raines Bamber Bridge could not have been better. Alison Whiteside has been exceptional, her attention to detail was perfect. Communication was excellent, she let me know at every stage where we were and what was happening. Neither Alison or Rebecca seem to tire of my constant requests to constantly go back to the house 😃 This house purchase couldnt have been improved. 7 weeks start to finish! A Big Thankyou XXX
5/5
TrustpilotRecently purchased our new home with…
Recently purchased our new home with Reeds Rains ( Hebden Bridge ) . Sam Williams and the team could not of been more helpful and accommodating 😊. Sam always got back to me in relation to any inquiries ( unfortunately there were many 😂 ) , in a professional and courteous manner . Therefore, helping to reduce the normal stress and worries when buying a new home 🏠 Would definitely use Reeds Rains in the future 😊
1/5
TrustpilotSt Helens branch
St Helens branch - very clearly they appear to be writing their own reviews. I have dealt with 5 x different estate agents so far and without doubt these were the worst by some margin and when I use the word worst I am aware of it’s implications. Unprofessional, poorly trained and rude staff - had an absolute nightmare experience buying a property through them. My advice would be to use someone else or/and look at all the negative reviews to gain some idea of their level of professionalism. Impossible to give a minus score but I would have if it had been possible. Amateurs!!
Hi there,We're truly sorry to hear about the negative experience you had with our St Helens branch. Your feedback is important, and we appreciate you bringing these concerns to our attention.To ensure we fully understand your experience and work towards improvements, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
5/5
TrustpilotWould highly recommend!
I sold my house with Reeds Rains Pemberton and used their suggested solicitors (Stephenson's). We were so pleased with their customer service, professionalism and efficiency over our selling process. There were some bumps in the road and complications that arose (never from our side) but they were handled extremely well by all, especially Emma. We are now happy in our new home, all thanks to the support that we received throughout from Reeds Rains - they really did go above and beyond!
1/5
TrustpilotNo respect for tenants, choose anywhere else
Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!
Hi Charlotte,Sorry to read your review. I have sent you a request for more information so that we can look into this further. This will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotGreat service
As a landlord I feel that Reeds Rains offer and provide a service that suits the needs of any landlord. I rely on them more than most as I am not local to the properties in Liverpool they look after and having tried other local agents I now feel comfortable that my properties are in good hands. Thanks to Susan Poland and all the team
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Tell us what you need and we'll put you in touch. Reeds Rains Kenilworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Warwick.
