Reeds Rains Kenilworth reviews in Warwick

★★★★★ 5/5

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New beginnings!

Let me give you some background first, my girlfriend and I had been living in a mouldy, cramped up tiny box bedroom at my toxic mums place where we were giving way too much for rent for where we was. After countless of knock backs being rejected for places around Cleethorpes, Immingham and Grimsby, but our first time dealing with Reeds Rains we now have our own place to call out own, and all thanks to the team at Grimsby town. A very special thanks to all the staff working there! I myself really appreciate everything they did! I highly recommend!

Issac · 16 April 2024

★★★★★ 5/5

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Gosforth Team

The team at Gosforth Newcastle are knowledgeable about the area and the market. I have used their services for several years. Their strength , in my opinion , is their ability to deal with queries and problems quickly. They are always easy to reach by phone and email and a pleasure to talk to. Thank you Kirsty, Phil and Maddie.

CustomerR · 26 June 2024

★★★★★ 1/5

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Reeds Rain Blackpool - poor Customer Service and Liars

Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.

Miss · 8 March 2023

★★★★★ 1/5

Trustpilot

This is not okay

This is not okay. Along with the horrendous service I got with moving in, the staff at Reeds Rains Liverpool were meant to organise a maintenance and clean for after I moved in. Last week, I received a text from the contractor and I asked if they could come on Friday. On Friday, nobody came. When I called them, they sent me to voicemail. When I reached out on Monday to ask what happened, the contractor explained that they were unwell. No bother, I asked them to come on Wednesday. After some texts and emails, I received no confirmation that they would be at my flat on Wednesday. In none of those correspondence did the contractor once say “Yes, I’ll be with you on Wednesday morning,”. Today, Wednesday morning, I woke up to missed calls and texts asking where I was. How was I meant to know they would come to me on Wednesday when they didn’t even confirm that at all? When I called the contractor, her attitude was horrible. She said, “Do you want to keep going over the fact that there’s been a communication breakdown or do you want to get a cleaning booked?” before also saying that Reeds Rains only told her about two repairs that needed to be done. This contrasts the higher number of repairs that needed to be done in the property report, one of which was my bathroom sink plunger not working so now my sink is a Petri dish and has been since the weekend. I called up Reeds Rains and spoke with Oliver who said, “We can either find a new contractor or you’re going to have to grin and bear it with these ones,”. I had asked to be called back yesterday by Reeds Rains and I wasn’t. I have asked to be called back today and, as of 3:30pm, I haven’t been. Overall, horrible service from a supposed “full service property management” company and its contractors.

Mo · 8 March 2023

★★★★★ 1/5

Trustpilot

What an absolute joke

What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too

Carl · 13 January 2023

★★★★★ 5/5

Trustpilot

Great service and professionalism.

It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.

UP · 10 February 2023

★★★★★ 5/5

Trustpilot

Excellent service.

Our experience with Reed Rains was absolutely amazing. From the start the Staff where extremely helpful and understanding. We where kept updated every step of the way from viewings to offers and feedback. I would definitely recommend them to other people.

Iris · 17 June 2026

★★★★★ 1/5

Trustpilot

Don't pay any holding deposit until…

Don't pay any holding deposit until when they say, think and make sure the property is correct. they will not return you deposit and talk to you with no respect.Alex from Stoke on Trent is the worst person to deal with and he is manager of branches in stoke.

Abdul · 3 January 2023

★★★★★ 4/5

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Jennifer goes above and beyond

Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.

Pamela · 4 November 2024

★★★★★ 5/5

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Best lettings agents in the area - Gosforth

The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!

Kirsty · 11 July 2024

★★★★★ 5/5

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My Initial Call with Lucy was warm and…

My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.

Danielle · 25 January 2023

★★★★★ 1/5

Trustpilot

Poor service, Beautiful properties

I rented a lovely property though Reid Raines for nearly two years with no issues with payment from myside. Me and my partner purchased our first mortgage and vacated the property in December 16th 2022 in line with our contract with all payments made to the penny. We are now on the 24th Jan 2023 and I am still chasing my deposit down which my landlord paid back the full amount to Reid Raines. The issue is no fault of my own but an admin issue between the deposit company and the estate agents not responding to each other. Sue is a manager at the Liverpool branch who often sighs down the phone and talks with an aggressive tone when asked for updates. I work in the customer service industry in a senior management position so I know how to communicate professionally which Reid Raines maybe need some top up training on. I have since paid the £25 same day bank transfer as I felt it money well spent not having to communicate with this estate agents again.Although I understand sometimes people may not be having the best day - my experience with Reid Raines is unprofessional and I seemed like I was bothering them by calling and speaking politely. They offer beautiful properties with a unprofessional service which his a shame but hopefully they can improve. 2/10

Benjamin · 24 January 2023

★★★★★ 5/5

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Very helpful and friendly agency with a…

Very helpful and friendly agency with a very good knowledge of Rye.

Gary · 22 May 2026

★★★★★ 5/5

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Hillsborough branch

Had an appointment with the mortgage advisor, Joe at hillsborough branch. Absolutely brilliant experience. Joe was lovely and so helpful. The entire team were lovely and could tell it was a nice work environment. The team was so good at communicating with me and my boyfriend so we was always up to date with everything. Would highly recommend.

Ellie · 4 July 2024

★★★★★ 1/5

Trustpilot

Why do we still need Estate Agents in 2024?

Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.

Zahid · 6 March 2024

★★★★★ 2/5

Trustpilot

When the going got tough, the manager went AWOL

This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.

PeterQS · 17 November 2023

★★★★★ 5/5

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Sale Office went above and beyond

Sale Office went above and beyond. Will most definitely be recommending RR in the future. Thank you

Jackie · 20 November 2024

★★★★★ 5/5

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Friendly and approachable team

Friendly and approachable team, kept us fully informed all the way along. Very professional

Sharon · 4 May 2026

★★★★★ 5/5

Trustpilot

Excellent services

Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.

Yi · 4 May 2026

★★★★★ 5/5

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REEDS RAINS CARRICKFERGUS.

REEDS RAINS CARRICKFERGUS.I have just purchased a house in Whitehead through Reeds Rains Carrickfergus.I have bought and sold a number of properties over the years, and I have to say the service from Chris Gabby in Carrickfergus was amazing.

Henry · 27 September 2023

★★★★★ 5/5

Trustpilot

Great experience

Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.

Donna · 3 October 2024

★★★★★ 1/5

Trustpilot

Rude

Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.

Sarah · 11 August 2023

★★★★★ 1/5

Trustpilot

POOR ESTATE AGENT

We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .

David · 16 February 2024

★★★★★ 5/5

Trustpilot

Dean was very professional and…

Dean was very professional and accommodating, and took the extra mile to fit us in.

Mr · 5 December 2024