Every review we hold for the Warton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisgusting customer service
Bought my home from SM 2 yrs this January and the customer care they provide is absolutely disgusting. From the moment we paid our deposit we have been treated with such disregard I can't even explain. Our snagging list isn't even half way completed and the amount of snags that need re done is shocking. Fed up with due to COVID My snagging should have been completed well before COVID. My advise think very seriously before you part with your cash. I will never buy SM again.
Carol · 7 November 2020
★★★★★ 2/5
TrustpilotGood at first - awful once youre in.
To start with they are great and really fill you with confidence.The house itself is okay, and I had relatively minor snags ~35.The issue comes once you are in the house and you've completed the feedback survey they pester you about. Almost the minute after you have provided the survey they switch off and literally do not want to know. I've had an issue and I am being fobbed off over and over. They want you to manage the issue yourself instead of them taking responsibility.If I could take back my previous survey scores I would as its clearly all a show to get you to score high. The minute thats done, so are they. Buying a house if often the biggest purchase anyone will make. This builder acts like you bought a pack of sweets and you're not happy with the flavour. Dont expect to receive good customer care for long! (about 30 days after purchase it stops dead)
Mr · 29 September 2020
★★★★★ 5/5
TrustpilotExcellent support from the Stewart Milne team
We bought a Stewart Milne new build on the Broughton Park development in September. As expected with a new build, we did have a few snags but what we have been very impressed with is the support provided by Alison and Paul in the Customer Relations team in addressing the snags. We've also found the site team extremely helpful and a pleasure to deal with.
Paul · 15 January 2023
★★★★★ 1/5
Trustpilotpoor customer support
We have been trying for two years to get Milne Homes to maintain the land they own on our estate. Customer services cannot help. If you have problems when they are onsite and cannot get sorted imagine what its like as soon as they move offsite. Very poor customer support and completley not interested once they have your money!
Nev · 9 June 2023
★★★★★ 5/5
TrustpilotA++ presales experience at Calderwood - thanks Dawn!
This review relates de the presales experience. We couldn't be happier with Dawn L at Calderwood. Straight forward communication, no fooling around with fake deadlines as sadly experienced with Miller. Options are not designed to rip you off, everything is included (except flooring) and there is no such thing as a 'premium' list with extra cost on top. It is a pleasure buying our new home with them and hopefully the ownership experience will be just as good.
Alberto · 14 November 2020
★★★★★ 1/5
TrustpilotStewart Milne workmanship
Brackenhill Park Development : Moved in to the property on 31/01/20 , during the visiting process and walk through the day before identified issues re the property, a continuous tapping from the extractor unit in the kitchen and a missing mirror in the bathroom, these were highlighted to site manager at the time, moved in on the date above and mirror was fitted however had a lovely silicone/ glue feature above it spread the width of the wall and my continuing tapping noise, thereafter identified a lengthy list of snagging issues, ill fitting doors, damage to kitchen flooring, faulty heating, damage to sinks, sagging mono blocked driveway, wrongly designed bathroom, flooding outside property, garden both front and rear like a swamp, a gaping hole at the rear of the toilet with pipe poked through, constantly complained re issues and some where repaired, kitchen extractor fan was leaking water 2 days after moving in over cooker , and had the constant tapping noise from it, problem was identified however was told on 3 separate occasions it had been resolved, when the problem was in fact worse, eventually had to email head of customer services which resolved the issue 37 DAYS after the problem was identified, Whole experience of buying from Stewart Milne has been tainted with their workmanship and finishing nothing short of completely shocking and disgraceful.
Paul · 9 March 2020
★★★★★ 1/5
TrustpilotVery poor finish of the house
Very poor finish of the house. Mastic as if someone puts the first time in his life... Leak from the toilet, visible tape, pop screw, crack and very poor decor finish etc. All work was suspended by the manager and should be resumed after 18 months but it never happened. Communicating with Stewart Milne is as gruesome as all the finishing touches to the house.
Adam · 31 May 2022
★★★★★ 1/5
TrustpilotI again have had to raise this on Trust…
I again have had to raise this on Trust Pilot as I am now currently trapped in the building as the front door is closed and is not opening via entry system exit button or the safety lock which is there so as nobody gets trapped in the building is not turning. I have tried to contact the Site Manager and customer service but no response.
Maureen · 7 December 2021
★★★★★ 1/5
TrustpilotBUYER BEWARE
BUYER BEWARE. I had a written agreement with these people to buy a property with 5% contribution to deposit with lawn and fencing included. After a 100 mile round trip to visit the sales office and make a reservation I was told by their representative that the management had changed their mind about their offers,and renaged on what they had put in writing to me.
Malcolm · 15 September 2021
★★★★★ 1/5
TrustpilotApalling Customer Service
The level of customer service since moving in has been appalling, we have spent 9 months chasing builders around trying to get some basic snags resolved. Lack of customer service and respect from the construction management team. Constantly told what I wanted to hear but nobody stepped up and took ownership. I have been told the head of customer services has been in meetings for 9 months.
Graeme · 18 March 2020
★★★★★ 5/5
TrustpilotFantastic Experience from Stewart milne…
Fantastic Experience from Stewart milne at Bayley Croft development The sales staff outstanding Michelle explained everything clearly and filled us with confidence she knows her site in side out. The site team Nick and Neil could not have been more helpful we love our new home and will not hesitate to recommend this company to others
NS · 21 May 2021
★★★★★ 1/5
TrustpilotShocking overall experience all they…
Shocking overall experience all they want is your money once they have that they don’t care one bit. Customer service is pointless, attitude of company is all about profit not one bit of consideration for their customers, anyone considering a new build home may wish to carefully consider alternative builders.
Ade153 · 23 March 2022
★★★★★ 1/5
TrustpilotFurther to my review of 24th January…
Further to my review of 24th January 2022 after last nights storm, 4 tiles blown away from the roof, clear daylight into the attic, this a TWO YEAR OLD BUILD and a worse storm on the way tomorrow. Could have been caused by a fault on the eaves
Jennifer · 17 February 2022
★★★★★ 5/5
TrustpilotExcellent service & quality
We have had an excellent experience buying our new home, from the sales process right through to the house itself. The quality of build and finish is really impressive and the development itself well-presented. All the staff we have encountered have been friendly, helpful and professional. Would highly recommend.
LM · 3 November 2021
★★★★★ 1/5
TrustpilotTerrible build quality
Terrible build quality, shocking after sales service, have never been so disappointed after buying numerous new builds from value builders with no issues using a highly priced Stuart Milne having over 200 snagging issues still not resolved 18 months later is unacceptable . Worse company I have ever dealt with
Arleen · 10 June 2021
★★★★★ 1/5
TrustpilotCustomer service is awful
Customer service is awful. Phoned and emailed for weeks without any replies. Phoned me all the time when they were trying to sell house to me but now they have my money they don’t care. Would advise everyone to steer clear.
Jamie · 8 May 2022
★★★★★ 1/5
TrustpilotMy advice would be do not buy a Stewart…
My advice would be do not buy a Stewart Milne home
Anon · 28 November 2023
★★★★★ 1/5
TrustpilotAVOID AVOID!!
AVOID AVOID!!! After 12 years building is falling into pieces constant bursted pipes and mold. CHEAP windows and thin walls. Better go for a second hand house .
Dariana · 24 September 2021
★★★★★ 1/5
TrustpilotIf you have any problems they won’t…
If you have any problems they won’t reply your email. Be careful.
NEGRELLI · 12 May 2023
★★★★★ 1/5
TrustpilotProbably the worse experience of my…
Probably the worse experience of my life. The worse purchasing experience and customer experience of my life.
Gem · 9 September 2022
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
I couldn’t be happier with our beautiful new house. Stewart Milne as a whole company are incredible and we cannot thank them enough.
Nicole · 19 November 2021
★★★★★ 1/5
TrustpilotBRACKENHILL- POOR CUSTOMER SERVICE
Awful service at Brackenhill Estate Hamilton. Snagging list still not completed. Complaints being kicked into the long grass or ignored.
K3let · 2 April 2022
★★★★★ 1/5
TrustpilotCrap company
Crap company, they NEVER reply to phone calls or emails. Taking ages to get them to rectify simple things and emails getting ignored
AF · 24 April 2021
★★★★★ 1/5
TrustpilotI wish you could select no stars
I wish you could select no stars. They don't deserve 1 star. They deserve minus five stars.
Angela · 14 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
