Rowland Homes Ltd Warrington reviews

★★★★★ 5/5

Trustpilot

I purchased my house at Royal Gardens a…

I purchased my house at Royal Gardens a month ago. I'm enjoying living here and whilst there are some snagging to sort out, they are just minor details. The staff have been very welcoming and helpful. From Elaine who has looked after me from my initial visit in January through the delays of my own property sale, to Pete and Mike who have called regularly for updates on any problems, they have all been a pleasure to deal with. They are a great advert for Rowland Homes and Royal Gardens in particular. Michael

Customer · 3 June 2026

★★★★★ 5/5

Trustpilot

Suzan is a DIME!

Suzan is a dime! Highly recommend purchasing a property off her. Straight to the point and very understanding! Amazing experience and 5* service! Thank you!

Harun · 11 July 2026

★★★★★ 5/5

Trustpilot

Waddicar rise

I recently bought my home through Rowland Homes, waddicar rise and the experience has been fantastic from start to finish. Stephen, the Sales Executive, has been absolutely amazing throughout the whole process. Not only has he been friendly and welcoming, but also incredibly informative and knowledgeable every step of the way. The entire process has been seamless, and the amount of time, care, and attention to detail Stephen has given us has been outstanding. All of the staff at Rowland Homes have been fantastic, supportive, and professional, and we truly couldn’t have done this without their help. I am so grateful for all their support and would highly recommend Rowland Homes to anyone looking to buy a new home!

Tyan · 22 May 2026

★★★★★ 5/5

Trustpilot

A True Christmas Miracle

We’ve had an amazing experience with Rowland homes thanks to their wonderful sales rep Stephen. Not only is he extremely experienced, knowledgeable and efficient, he is genuinely one of the kindest people you’ll meet. Stephen has gone above and beyond for us and has secured us a dream home which we couldn’t be happier with. It feels like a true Christmas miracle for us. We can’t thank Stephen enough and look forward to enjoying our Rowland home in 2025 at Jubilee Gardens.

Jemma · 14 December 2024

★★★★★ 2/5

Trustpilot

The quality of workmanship and the…

The quality of workmanship and the initial design of the homes is shocking, after 4 large water ingress into the house and garden that floods due to poor initial design as the run of water pours onto the garden and floods as there is no drainage, after initial acceptance of blame Roland homes senior team offered £500 compensation instead of fixing the problem. and this is after spending £1000 pounds on turfing which is now knackered due to the waterlogged garden, joke! I am now left with a big bill to fix something that should have never been a problem. if you want a dream home with no stress and a quality product to spend your hard earned cash on, choose another company as rowland home is a shambles.

Sean · 15 April 2026

★★★★★ 5/5

Trustpilot

Lisa, Jubilee Gardens

We had a great experience moving into our home, made better by the Rowland Homes team. Especially Lisa and Stephen. Lisa was new to role, but very supportive and helpful. Nothing was too much trouble. And she gave good advice beyond the process.

Catherine · 24 December 2025

★★★★★ 5/5

Trustpilot

After sales review at Richmond Point Lytham St Annes

I don’t often write reviews however I’m taking a minute or two to say how wonderful certain staff have been on Richmond Point from the sales staff who were incredibly friendly and helpful to the amazing after sales service being the site manager, Pete. He has been invaluable along with his team of trades people. I have moved from a beautiful, large Victorian house in Lytham. With new life changes I pondered on getting a new build thinking it would hopefully give me some reassurance knowing that if I had any issues then I had the security of the guarantee and support with ongoing issues. Never living in a new build property I was a little sceptical but I heard Rowland homes had a good reputation. I’m so pleased I went with this company as their site manager Pete has been nothing but professional, supportive, polite and incredibly efficient at dealing with issues on my snag list; delegating to wonderful trades people who have all been excellent. Pete the site manager must be incredibly busy as the development is extremely large however he makes you feel like you’re no 1! He always has a smile on his face, he’s receptive, goes above and beyond to reassure you, giving the upmost of professional support and importantly gets the issues dealt with promptly. I would like to say a huge thank you to all the team but especially Pete who has taken away any anxieties associated with living in a new build, this has been invaluable to me in my transition to my new home, Helen Leek

Helen · 9 October 2024

★★★★★ 5/5

Trustpilot

Levens View new build

We bought a house at Levens View and Jordan was our main contact throughout. Jordan guided us throughout the process and kept us fully informed along the way of any details or updates to ensure that buying our house went smoothly. Jordan was friendly, always available to answer any of our numerous questions and ensured that what could have been a long process went without issues. Having never purchased a new build before, we found Jordan's wealth of knowledge incredible and he was able to also guide us through working with the solicitors and the paperwork required.

LeePos · 29 September 2024

★★★★★ 5/5

Trustpilot

Quality Experience beuitiful home

Our first experience of Rowland homes was a visit to the Jubilee gardens show homes in Euxton,We were very impressed with the different styles available and the actual build quality of the homes. We looked at other builders within a 10 mile radius but none of them came anywhere near to the homes on offer at the Rowland homes in Euxton.We went back a few weeks later to reserve our home, Stephen was excellent very helpful and made the experience of buying a Rowland home so easy and kept us informed throughout the whole process from initial deposit to completion.Luke and sam the builders site managers did a fantastic job of sorting the few snags we found very promptly and very professionally, they are a great team at Rowland and have made our whole experience a very memorable one, thanks team Rowland you are the best.

Samuel · 27 September 2024

★★★★★ 5/5

Trustpilot

Excellent service - Jubilee Gardens

We are delighted to share our experience after moving into our new home in Jubilee Gardens. The entire process has been seamless, thanks in large part to the exceptional staff. A special shout-out to Stephen, who was instrumental throughout our journey, making everything significantly easier for us.Additionally, Luke and his team have been incredibly supportive as we settled in. They responded promptly to any issues we encountered and consistently went above and beyond to ensure our comfort.Based on our experience, I would recommend Rowland Homes. They have truly made our moving experience enjoyable and stress-free!

Edem · 23 September 2024

★★★★★ 4/5

Trustpilot

The majority of our experience has been great!

The initial stage of the buying process with Rowland (Jubilee Gardens, Euxton) wasn’t great, mainly related to head office and the way in which they managed our part exchange. However, other than that the rest of the team have been incredible. Stephen the sales manager has always been helpful and answered any questions we have had. Luke has been amazing, whenever we have a problem he is always able to fix it for us and nothing seems too much trouble. His team are also very friendly and approachable, which is testament to the way in which the site managers lead. We are so glad we went with Rowland and we would recommend them with no hesitation.

Kayleigh · 12 September 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Rowland Homes

We reserved our forever home at Jubilee Gardens. Unfortunately due to the wet UK weather our build was delayed and no fault of Rowland. Sam, the site manager told us that she would deliver a quality home which she did and we love it! Throughout the buying process, Stephen the Sales Executive kept us fully updated and he should be commended on his friendly and professional approach. Finally the assistant site manager Luke ensured that our snagging list was rectified very promptly and he followed up to ensure the work had been completed to our satisfaction. Overall, we were very impressed and Sam, Stephen, Luke and the entire team are assets to Rowland Homes. Well done and thank you.

Allan · 21 August 2024

★★★★★ 5/5

Trustpilot

Jubilee Gardens Euxton, a great choice!…

We opted for a new build as we have recently retired and wanted to future proof our home. We chose Rowland “Jubilee Gardens” at Euxton as we loved the location and the exclusive feel of the development. We have been in our new home 5 weeks now and have been impressed with the service we have received. Everyone on site has been so friendly and helpful. Special thanks to Luke, who works with Sam, site Manager, he has checked in with us on a regular basis and has actioned the few minor little issues extremely promptly. He has been a “Star”. Also, Stephen, the Sales Negotiator, who has been amazing and Chris who drives the big machinery! Always a friendly hello! We are happy with our new home and would recommend anyone to purchase a Rowland home, we are so glad we did. Thank you Rowland!

Susan · 20 August 2024

★★★★★ 5/5

Trustpilot

Ease of house buying process for first time buyers!

Lorraine at Richmond Point has made our reservation experience so easy. Relaxed, friendly & knowledgeable we felt supported from our first site visit through to reservation. We look forward to continue our process through Rowland Homes & sure Lorraine will guide us through each step - this was important to us as first time buyers as there is so much to do in the process of buying a house.

I.R · 16 May 2026

★★★★★ 5/5

Trustpilot

New home in Cuerden Place, Rowland Homes

We have recently purchased a plot in Cuerden Place and are absolutely delighted with both the quality of the house and the wonderful location. What truly made the experience exceptional, however, was the incredible support we received throughout the entire process, especially from Olivia, the Sales Executive, and Pete and Tony, the two Site Managers. They went above and beyond at every stage to ensure everything was smooth and reassuring, always taking the time to answer our questions and make us feel fully supported. Their attention to detail, professionalism, and genuine care gave us complete confidence that our home was being built to the highest standards. Thanks to their dedication and kindness, buying our new home has been a genuinely positive and memorable experience. We are extremely grateful and would wholeheartedly recommend this development to anyone considering purchasing a home here.

Noemi · 17 February 2026

★★★★★ 5/5

Trustpilot

We cant thank Steve enough for the help…

We cant thank Steve enough for the help that we have received so far in purchasing our new home in Euxton. This man has gone out of his way to make sure that we get the answers that we need. He has personally given to us details of people that can help with carpets/ blinds etc. and we are always welcomed with a smile. I'm in sales myself and have been for over 20 + years so i tend to look out for the things that you wouldn't normally get... the above and beyond... and this guy has genuinely done that for us to date. Highly recommend the service and The Steve :-)

Mr · 30 June 2024

★★★★★ 5/5

Trustpilot

From start to finish our experience was smooth and professional

From start to finish our experience was smooth and professional. Elaine always made you feel like you were her one and only buyer. Keeping us updated all the way through the process. She is a credit to your company and a pleasure to deal with. Thank you again Elaine. We have had good dealings with all involved in the before and after the sale

Angela · 31 May 2026

★★★★★ 5/5

Trustpilot

Rowland Homes have been very…

Rowland Homes have been very understanding when I came to moving our Early Bird reservation from one site to another. Stephen could not of been more helpful, efficient and reassuring after our change in circumstances meant our original reservation was now the wrong place for us to make our home. Well done and thank you Stephen, I know with your down to earth approach buying a house with Rowland Homes in Euxton will be made so much easier.

Andy · 21 July 2024

★★★★★ 1/5

Trustpilot

ROYAL GARDENS FY2 Disappointing Sales Experience

This is not just only a review of my personal experience with the Rowland Royal Gardens Development in Blackpool FY2 but also a cautionary warning for potential purchasers too. During the purchase process the sales agent never informed me about the two tier billing for water which would be provided by the trusted network supplier United Utilities being the obvious assumption, and some properties allocated to the inferior billing company Independent Water Networks Limited (IWNL) The first time I was aware of this arrangement was when I prompted the question just to confirm the utilities suppliers after the sales completion when the sales agent was taking the meter readings and that's when she told me that some properties were being billed by IWNL for water and my purchase was one of them. Rowland are obviously backing the sales agent and denying that I wasn't told but I've spoken with other purchasers who've also had an identical experience and therefore Rowland have insinuated I'm a liar, but having spoken to recent purchasers it seems that she's now been instructed to be honest and inform new purchasers of this appalling deal. The sales agent had also included the United Utilities sales literature in the home information pack but Rowland dismissed this as an error. Dismissing this as just an error is unacceptable as a person with minimal intelligence would realise that it would be quite a while before the United Utilities sales literature would be required as the current initial incomplete phase has been allocated to IWNL. IWNL has supplied a footprint of the area covered but it doesn't identify the actual plot numbers which will be disadvantaged , they did however confirm that their sales literature has been supplied to Rowland. In addition to the misleading aspect of not being told to make an informed purchase decision the next question is Rowlands motivation and justification to prioritise the need to arrange this New Appointment and Variation (NAV) scheme probably before there were any spades in the ground for their core business of building houses. I'd be very interested to see the Rowland application request as it's certainly not to benefit homeowners as the IWNL service is appalling, and it's not because Rowland are dissatisfied with the network provider as they're still using them for part of the development. In my view it's part of a corrupt financial deal where they've identified an opportunity to make money at the cost of homeowners, I really don't consider OFWAT should be approving details like this so I aim going to contact the MP for Blackpool about the regulators involvement. An example which is completely factual, documented and evidenced of the incompetency of IWNL in the first few months of the contract is as follows. On the13th March IWNL issued an email stating that they're not the provider for the sewerage but just for the fresh water only and we'll be informed who will be responsible for the sewerage in due course. On the 7th April I spoke with IWNL colleague called Harry and he said that the NAV licence covered both the fresh water supply and sewerage so I thought that Harry would have reported this communication error but he didn't. It wasn't until the 30th June that IWNL issued a letter stating that they'd made a mistake by not charging us for sewerage and the back dated charges will now be payable, so clearly IWNL hasn't got a clue about the NAV deal they've purchased and what they're responsible for. If any homeowner's like myself have previously had the benefit of accurate faultless billing by the network provider remotely accessing meter readings monthly will be disappointed. IWNL have chosen to only remotely access one meter reading every 13 months which is the OFWAT basic minimum standard and it's the responsibility of customers to provide meter readings if you require accuracy instead of their estimated billing. This is most certainly a backward step but IWNL arrogantly say that they bring innovation to the sector. Myself and other homeowners have reluctantly opted for manual billing and payments because of this appalling choice of company. We're left with the legacy of our homes being associated with IWNL and legally will need to reveal this when reselling, we won't have the opportunity of being economical with the truth like the sales agent did with us.

John · 13 September 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague

What a absolute bunch of robbing gets. We reserved a plot for a 4 bed detached in Melling and because there was a hold up with our chain, we were unable to exchange contracts within the specified time frame. We had already gone over this time frame when we ordered and paid for £6200 worth of extras. Fast forward a few weeks and they informed us we needed to exchange, we chased up and solicitors were on it, next thing, they cancelled our reservation and are refusing to refund the majority of the monies paid. So far they have said they will refund £2246 for flooring but cannot refund for appliances as they have "been ordered" our solicitors have dealt with most the new build companies except these and have never come across anything like this. I wonder would they have cancelled if we had never ordered extras because they would have only made £500 as opposed to £4500. Scandalous, avoid like the plague!!! I wonder how many others have lost money through no fault of their own....disgraceful Rowland

Sandra · 15 January 2026

★★★★★ 5/5

Trustpilot

Moving into our new home has been a…

Moving into our new home has been a pleasurable experience, largely due to the outstanding service we received from Rowland Homes throughout the entire process. Stephen is an exemplary, caring, and friendly professional sales executive nothing is to much trouble..... he has a strong interpersonal and communication skills, his products knowledge is exceptional. He is always on hand to answer any questions we may have. He is a credit to Rowland Home. Our house is beautiful finished to the highest standard.We are great full for the professionalism attentiveness and genuine care shown by the Rowland team. Site manager Sam a long with Luke her trusted right hand are always there to give us guidance should the need arise.Yours Geoff & Julies Jubilee Gardens Euxton

Geoff · 27 May 2024

★★★★★ 5/5

Trustpilot

Jubilee gardens

After a week in to our new home that we reserved in February, we love it. We can’t thank Stephen enough for all the help through what can only be described as a massively testing 6 months, he has gone above and beyond and stood by us all the way. Big thanks to Sam and Luke for all the help since we have moved in, nothings been a problem, we would definitely recommend.

Danny · 17 September 2024

★★★★★ 5/5

Trustpilot

We bought a rowland home on Waddicar…

We bought a rowland home on Waddicar rise and everything was spot on from start to finish from Stephen and Reece in particular. The house seems to be very good quality and any minor snags were fixed in the first 2 weeks with very good communication throughout.

Liam · 30 August 2026

★★★★★ 5/5

Trustpilot

Jubilee Gardens, Chorley - great move

We have just moved in to Rowland's Jubilee Gardens development in Chorley this week. We met Lisa in the sales office about 8 weeks ago (it's all gone so fast!) and she has been really helpful and friendly since day 1. She kept us informed of progress every week, and we also popped in a few times to ask questions and she was always pleased to see us and took the time to make sure we were happy with everything. Even now after we have moved in she gives us a wave and a smile as we walk past - we don't feel like we have have been forgotten just because the sale is complete.

Phil · 19 December 2025