Every review we hold for the Warrington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVisited a couple of weeks ago…
Visited a couple of weeks ago to look at a view of the different sites in the area, Garret Meadow stands out for its quality of build. Service was exceptional, and will look forward to more plots being released soon. Tom
Tom · 18 October 2021
Agent replied · 12 June 2024
Hello TomWe hope that you're staying safe and keeping well.Thank you for your recent 5* review, which is much appreciated. We're pleased that you liked our Garrett Manor development and we will pass on your comments to our on site staff and we look forward to keeping in touch with you regarding our future homes on the development.RegardsEccleston Homes
★★★★★ 1/5
TrustpilotAvoid like the plague
Looking at Eccleston’s Google reviews, I think we’ve had a pretty similar experience to most but I thought I’d write a quick summary of all of the ways Eccleston have tried to make things difficult for us:1. Threatening us with pulling out of the sale when we were already serving notice on our rented accommodation due to not being able to exchange as the Land Registry Checks hadn’t come back from the council. 2. Installing the wrong kitchen in our house and being told that they had plenty of people who were interested and if we were unhappy then we should just live somewhere else.3. Telling us our freehold wasn’t for sale before selling it to Landmark Collections (who I believe they sell all of their freeholds to) who are, just like you read in the news, another company just out to defraud helpless leaseholders. Cannot he contacted by phone, email or letter. Adding additional charges without reason. Demanding money for time periods when they didn’t own the freehold. It only gets worse from there.We asked Eccleston to help us out but they said they have nothing to do with 3rd parties so we should take it up with the company I have already told them I haven’t been able to get any response from in over 3 months. I’d suggest that you would definitely be better buying your house with a reputable home builder rather than these fly by night conmen.
Nick · 20 March 2019
★★★★★ 1/5
TrustpilotAsked for further information about…
Asked for further information about part exchange at Christy Brow, Hyde after viewing show homes. We were told someone would contact us. Never happened. Very disappointed as we were really interested .
Adele · 9 July 2022
Agent replied · 12 June 2024
Hello AdeleThank you for your recent review.We’re disappointed that you feel that our service has not been delivered to our usual high standards, as we always aim for 5*All plot specific incentives are clearly advertised and these appear on the plot listing on the microsite on our website, the physical price list and the price list was included with our Viewing Confirmation email, which was sent to you dated 16 June 2022.Part Exchange was not listed and is not being offered on any plot currently.We have now discussed the point that you have raised, with our Sales Consultant Dawn and she has stated that she did inform you several times that Part Exchange was not on offer, and it appears that you insisted that she ask the question anyway.We failed in that, prior to Dawn finishing for annual leave, she forgot to communicate this question in her handover to another colleague and so this was missed.Therefore, we apologise for not coming back to you, to tell you what we’d already told you.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotThe way we were greeted and treated.
The way we were greeted and treated.Viewing the property was relaxed and all questions we asked were answered to our satisfaction.
Customer · 20 June 2023
Agent replied · 12 June 2024
Good Morning...Thank you for your recent 5* review regarding the experience at our sales centre.We're pleased that you feel able to review us so positively.Please let us know if we can help you any further.Have a good day.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotFantastic Exmples of new homes and…
Fantastic Exmples of new homes and plenty of information from Anne
Nathan · 23 January 2024
Agent replied · 12 June 2024
Good Morning Nathan & FamilyWe hope that you're all well.Thank you for your recent 5* review. We're really pleased that you like our new homes and that Anne has been able to assist you so far.Please let us know if there's anything else that we can help you with.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotBoth sales consultants were very…
Both sales consultants were very helpful and informative in answering all my questions fully. They were also very friendly throughout which made my visit a really pleasant one. Thank you!
Miss · 24 March 2022
Agent replied · 12 June 2024
Hello Miss HoWe hope that you're keeping well.Thank you for your recent review regarding the service you received on site. We'll be sure to pass the comments on.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat customer service experience
Great customer service experience. Very patient and provided information required to help you making important decisions about the purchase.
AKINYEMI · 13 May 2023
Agent replied · 12 June 2024
Good Morning...Thank you for your recent review and your positive comments regarding the service you're receiving from our Sales Consultant. We're all pleased that we've been able to assist you.We'll pass your comments on for you.Have a good day.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotFriendly welcome
Friendly welcome, all information provided
Martin · 20 November 2023
Agent replied · 12 June 2024
Good afternoon MartinThank you for your recent 5* review.We'll pass your comments on to the site team.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotIt was great experience
It was great experience, the lady there was very helpful described everything nicely.
Ibrar · 18 April 2023
Agent replied · 12 June 2024
Good Morning IbrarWe hope that you're having a good day.Thank you for your kind comments regarding your recent experience with us. We'll pass these on for you.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotLucky to have found Eccleston Homes.
Lucky to have found Eccleston Homes.About to move into my dream home, with the support of a ‘dream team’.Thank you all!Mrs Hallam
Nina · 11 May 2022
Agent replied · 16 June 2024
Hello Mrs HallamWe're really pleased that you're happy and you sound super excited. We look forward to welcoming you into your new home soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVery well built and presented homes
Very well built and presented homes. Very well appointed. Designed to optimise space
C · 16 April 2023
Agent replied · 12 June 2024
Good MorningWe hope that you're well.Thank you for your recent review and your complimentary comments regarding our new homes. We're glad that you like them.Please let us know if we can be of any further help in the future.Kind RegardsEccleston Homes
★★★★★ 5/5
TrustpilotYvonne - Rainford office
I have been dealing with Yvonne at the Rainford office. She has been so helpful, friendly and gives such an excellent service.
Michelle · 28 March 2022
Agent replied · 12 June 2024
Hello MichelleWe hope you're well.Thank for your recent 5* review and the kind comments you have made regarding the ongoing service that you're receiving from our Sales Consultant Yvonne.We know that Yvonne will really appreciate the comments.RegardsEccleston Homes
★★★★★ 4/5
TrustpilotGood Service
The Sales team were very attentive and responded to questions and queries promptly.
Mark · 14 February 2023
Agent replied · 12 June 2024
Hello MarkThank you for taking the time to leave us your recent review. We'll pass your comments on to the site based sales team.Have a good day.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotA most helpful and informative visit…
A most helpful and informative visit with great one to one personal service. Top quality property reflected by the service delivery.
Mr · 4 March 2022
Agent replied · 12 June 2024
Hello GeraldThank you for your recent review.We're really please you had a good experience with us and we really appreciate your positive comments.Have a great weekend.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotReally helpful
Really helpful, happy, friendly staff. Informative and given all the information needed.
Jodie · 4 March 2023
Agent replied · 12 June 2024
Hello JodieWe hope that you're well.Thank you for your recent 5* review. We're pleased that you had a positive experience and we'll certainly pass on your kind comments.RegardsEccleston Homes
★★★★★ 1/5
TrustpilotDon’t fall for these fake positive reviews
Don’t fall for theses fake reviews, please speak to the residents living the Eccleston Homes experience right now.
Lady · 17 May 2022
Agent replied · 12 June 2024
Thank you for your recent review.Unfortunately we're unable to respond fully, as we're unable to find you on our system.If you feel that you have some issues that we need to attend to, then please report them through the channels that you have been advised of and we will certainly make contact with you.Where customers are not entirely satisfied with the outcome of any post completion works or discussions, maybe due to delays in the completion of works, or requesting works that fall outside of the NHBC warranty, here is a process for the resolution of such issues. We understand that delays to any scheduled works are disappointing for all involved and we work to resolve all reported issues as soon as possible.We can absolutely assure you that we have no fake 5* reviews on our profile. They are all genuine experiences, from genuinely happy customers. In addition, Trustpilot have measures in place to flag and or remove any such reviews, which Trustpilot, Eccleston Homes, or any customers are free to use. Please therefore flag and report any of the 5* reviews that you feel are fake and Trustpilot will take the appropriate action.We have flagged your review to Trustpilot and requested that they contact you, to provide us with more information, which will allow us to properly identify any issues that you have.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotMartin could not have been more helpful…
Martin could not have been more helpful and enthusiastic
Jackie · 10 April 2023
Agent replied · 12 June 2024
Hello JackieWe hope that you had a great weekend.Thank you for your recent 5* review regarding the service that you're receiving from our Sales Consultant, Martin.We'll pass your comments on, which we know will be appreciated.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVery nice and helpful staff
The sales is very nice and helpful.Great experience in reserve property here.Recommend yours to buy with Eccleston Homes.
Lisa · 8 April 2022
Agent replied · 12 June 2024
Hello LisaWe hope that you're having a good day?Thank you for your recent 5* review and your lovely comments.We look forward to working with you on the purchase of your new home.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat Visit
Great, friendly visit with lots of information given…..5 stars
James · 1 March 2023
Agent replied · 12 June 2024
Hello JamesThank you for taking the time to leave your recent 5* review.We're pleased that the team were able to provide with the information that you required.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotLovely
Loved visiting the show homes! They’re always so nice & clean. Not to mention the friendly staff. Thanks again guys!
Callum · 16 October 2021
Agent replied · 12 June 2024
Hello CallumIt was lovely to receive your recent 5* review.It's nice to hear that people appreciate the hard work that goes into creating the positive customer experience and we thank you for your comments.We'll be sure to pass them on to the site based team.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVery professional introduction on the…
Very professional introduction on the estate/options.
KP · 13 April 2023
Agent replied · 12 June 2024
Good MorningWe hope that you're well.Thank you for your recent 5* review and kind comments. We'll pass these on for you.Kind RegardsEccleston Homes
★★★★★ 5/5
TrustpilotFantastic
A fantastic experience and sales rep.
John · 12 April 2023
Agent replied · 12 June 2024
Hello JohnWe hope that you're well.Thank you for taking the time to leave your recent 5* review. We'll pass your comments on for you.Have a good day.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVisit to Lords Fold, Rainford.
Hi, we had an informative chat with Yvonne, and a nice coffee as well.
CC · 2 April 2022
Agent replied · 12 June 2024
Hello CCThank you for your recent review. We've passed this on to Yvonne. We're also glad you enjoyed the coffee!Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat welcome and looked after with a…
Great welcome and looked after with a very professional way 5 stars ⭐️⭐️⭐️⭐️⭐️
NordVPN · 14 May 2022
Agent replied · 12 June 2024
Thank you for leaving your recent 5* review. Your comments are really appreciated.RegardsEccleston Homes
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