Trusted Agent profile · Warrington
★★★★★
593 reviews across 2 platforms
457 Warrington Road, Culcheth, Warrington, WA3 5SJ, WA3 5SJ
Bridgfords's office in Warrington, at 457 Warrington Road, is rated 2.7 out of 5 across 593 reviews on two platforms, including 137 Google reviews rated 4.8.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
GoogleI have just begun my journey into 1st time buyer and any questions or updates I've needed, Andrew has been really quick to update and reassure me. Thank you Andrew
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMade an offer on a property
Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.
1/5
TrustpilotI was tenant for 8 years
I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.
5/5
TrustpilotMortgage adviser at Halifax branch
Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.
5/5
GoogleI found Andrew and his team were always extremely helpful and supportive throughout the house move. I would highly recommend their services to future house sellers.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can't profess enough how much my husband and I appreciate all the hard work that was put in by our mortgage consultant Ashley Ward. We had a difficult time with buyers pulling out and having to relist but Ashley has been with us every step of the way. He has been efficient in everything he has done for us, with reassuring us about mortgage prices, reviewing information, keeping us on track with where things are and reminding us if information is outstanding. I would highly recommend Ashley's services to anyone who is currently looking for a mortgage as he goes that extra mile to gain you the best mortgage (both with costs and benefits). I can honestly say that I will be returning to see Ashley in 2 years time when my mortgage is up for review.
5/5
GoogleI have used Bridgfords for mortgage advice on a number of occasions and have always received excellent service. I have to say that this time was no exception and my expectations were not only met but exceeded by Ashley Ward. Ashley is a pleasure to deal with, he explains everything so well making it easily understood and in plain simply language. Nothing was too much trouble and he went above and beyond to fit appointments around times that were convenient for me and when looking at deals to suit my needs. These changed during the course of my appointments and Ashley had to revisit some of the work he had done but he never made me feel I was a nuisance. He has made me feel like a valued customer from beginning to end and I would have no hesitation in recommending him to friends and relatives. I must also add that the staff that answered my calls in Culcheth and Fearnhead were always helpful and pleasant.
5/5
GoogleI went through Bridgfords in Culcheth for my Mortgage and Ashley Ward was recommended to me to help me through the mortgage process. I would and have fully recommend Ashley to anyone. The service he provided was second to none and in a easy to understand format and was very pleased with the deal he got me. I found him very helpful and friendly at all times and quick to respond to any e mails and queries I had. Ashley also had direct contact with my Solicitor's and Estate Agents to speed the mortgage process up. I am very pleased and satisfied with the service Ashley provided and would advise anyone applying for a mortgage to get in touch with Ashley
5/5
TrustpilotHighly recommend
Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.
5/5
GoogleMoving house is always stressful and for me relocating 250 miles back to the North West added another layer of complexity and hassle but Leanne and the team were excellent and were always there if I needed them As a buyer you can also often feel like you're second best as ultimately the agent is working on behalf of their client, the seller, but this was certainly not the case! Happy to give Bridgfords Culcheth 5 stars - thoroughly recommended!
5/5
GoogleThe most capable, honest and hardworking estate agency we have ever dealt with. The Service we received from Leanne and the team at Bridgfords Culcheth, was fantastic. They're an extremely honest, hardworking and professional team and we would not hesitate to recommend them to friends and family. Initially we selected three local agents to value our property, we were extremely impressed by Leanne from the offset. She was enthusiastic, positive, knowledgeable and honest with her expectations. She was by far the person we both felt capable of selling our home for the best price. Throughout the selling period, Leanne and the whole team were an absolute pleasure to deal with. Their communication was fluid and we always felt they did everything possible to secure a sale. Leanne's understanding of the local knowledge and work ethic is second to none, and her advice is always honest and reliable.
5/5
GoogleIt was my first time of selling a property so I was a wee bit confused about the process. I chose Bridgfords from 3 estate agents. Why? Because Martin came to my home and introduced himself properly, and immediately put me at ease with his smile and reassurance as well as a keen interest in the property. There was no pressure and he even advised that I should get at least 2 additional estate agents to help me choose. Of those who came to my house Martin stood out as a very professional and made me feel at ease with the situation. My choice was spot on. Not only is Martin a very good estate agent he is endearing without being pushy. At the office I got a very warm reception from the support member of staff who would lead the sale of my property. Gemma is a fantastic estate agent. She is warm, interested in you and the property and goes all out to make sure that the customer is well looked after and kept up to date with the progress of the sale. I would have no qualms at all about refer anyone to Bridgfords Richmond. There would be a very warm welcome and very efficient service with a smile. A huge thank you to all at the Richmond office.
5/5
TrustpilotBridgfords Denton
Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!
1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
1/5
TrustpilotApalling handling of my mother-in-laws…
Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
5/5
GoogleThanks to the whole team at Bridgefords: Our house was sold in 4 days. Stress was minimized because Bridgefords did the viewings. Photos were excellent. Good experience all round. Would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
GoogleWe had such a great experience when buying our house with Bridgfords. From start to finish, everything went smoothly and Chrissy couldn't have been more helpful. From arranging the viewing to completing the sale, she was fab! The house was up for sale with more than one agent and I must say that Bridgfords were by far the most friendliest and accommodating.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleWe used Bridgfords Culcheth for our house sale, and Ashley Ward of Countrywide for mortgage services for our new property. Have to say that the service we received was second to none! We were made to feel important, everything was explained to us thoroughly and they made the whole experience of moving home as stress-free as possible. Wouldn't hesitate to recommend Ash, as well as Adam and the team at Bridgfords to anybody thinking of moving house.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
5/5
GoogleWe have had a good customer service with Christie at Bridgfords in Culcheth she was always polite, helpful and professional at all times, our enquiries were always followed up promptly. Christie also followed up after our move ensuring all was well. Highly recommend
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
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