Trusted Agent profile · Wantage
★★★★★
1,021 reviews across 1 platform
Reading Road, Wantage, OX12 8HT
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Wantage, at Reading Road, is rated 4.0 out of 5 across 1,021 reviews on 1 platform.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wantage.
Every review we hold for the Wantage office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Everything was easy going, which made the the whole buying a house a great experience.
Hello Kaela, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotWonderful experience
Ben was so helpful and made the whole experience so wonderful for us! He went above and beyond to answer our questions and to show us around. It was really a lovely experience! Would definitely recommend them, and Ben!!
Hello, thank you for taking the time to review your experience with us. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
1/5
TrustpilotBuilder will not leave
We were sold a picture of how the estate would be and it was false.
Hi Neil, Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience at Handley Place. We would like to apologise for a lack of communication regarding this matter and assure you that work has been ongoing to complete the development, before handing over to the management company. Last week, we conducted a site walk with the management agent (Preim), to review the whole development and identify any outstanding areas where action is required. Two residents from the development joined us for this walk to make sure areas of concern to residents were also noted. We have committed to writing to all residents regularly to update them on the progress of outstanding works. However, if you would like to raise any further concerns, please contact our customer service team at sowcustomercare@stmodwenhomes.co.uk. Kind regards, St. Modwen Homes
5/5
TrustpilotThankyou St Modwen - Glan Llyn
Me and my wife have been in our home for almost 2 years and can confirm we have had a great experience.Big thankyou to Matt and Josh for always helping us when needed.As first time buyers we were worried with buying our first home but St Modwen has given us an amazing experience and made it so easy.We highly recommend.Glan llyn Newport (location)Wayne & Camilla 👍
Hi Wayne, thank you for your review! It’s great to hear you've had such a positive experience with us buying your first home. We wish you the best of luck in your new home! Many thanks, Lucy.
1/5
TrustpilotEasy purchase, poor aftercare
Buying the house was a relatively easy process.Site team were good for the first couple of weeks however, as soon as they hand you off to the customer service team it all goes down hill. After almost 2 years of chasing, I still have outstanding snags that were reported on move in week. Customer service have repeatedly “booked” contractors/technicians to visit however on numerous occasions the have not shown up.
Hi Loz, it's great to hear you've had such a positive experience with us so far. Many thanks, Lydia
1/5
TrustpilotPoor standard fittings
Fixtures and fittings designed to last 2 years and 20 minutes so just out of warranty when you contact them. One plus point from having to replace my front door is I can choose the colour. Pink with yellow spots will be in keeping with the houses being built on the development.
We understand your frustration with the durability of the fixtures and fittings. We strive to provide high-quality products that meet our customers' expectations. We appreciate your feedback, would you be able to send sales@stmodwenhomes.co.uk an email regarding your development and plot details so that we can pass this over to the most relevant team to get this looked into for you? Thanks, Lydia
5/5
TrustpilotRepair works
We reported shirking of staircase skirt and was arranged a repair for 26/4. Rob visited our house as scheduled and carried out his work with professionalism. He was polite and explained to us the steps he was going to take. The outcome is good as new. Both my husband and I are very satisfied. Thanks a lot, Rob.
Hello, thank you for your review. We love hearing how our employees have helped you in your aftercare service with us. Would you mind letting us know what development this review is for so that we can share this with the employees mentioned? Many Thanks, and wishing you all the best in your new home. Lydia
1/5
TrustpilotWe’ve now had our new home for five…
We’ve now had our new home for five months. There are so many issues from poor workmanship. So many things still need to be rectified and just aren’t getting done - kitchen cupboards need replacing, the front door needs replacing, glass in windows need replacing to name but a few issues and customer services just ignore your emails. I feel as if I’ve been scammed and I’m just devastated. I would hate to see anyone feel this upset.
Hello Heather, thank you for leaving us a review, however we are very sorry this has been your experience. Please know we have contacted our customer service team who should have already been in touch regarding your review. Please feel free to contact us further if you wish on sales@stmodwenhomes.co.uk Thanks, Lucy.
5/5
TrustpilotVisit to view Show House etc
From my initial enquiry (telephone call) the sales Team were very proactive and helpful. Mercedes spent 2 hours with me discussing and answering my list of questions in the site office and in the show house. Nothing was too much trouble. Some documents had to emailed to me, they were received the next morning as promised. The areas that she couldn't answer, she followed up with another visit to site arranging for me to meet the site manage and project manager. They were very friendly, helpful and exceptionally professional. I'm delighted to have started the 'buying' process.
Hi Joanne, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotThank goodness for John!
He is a massive asset to the St.Modwen’s team, John the technician always gives such a fantastic service. We’ve had quite a long list of snags and problems since moving in around a year and a half ago. Luckily St. Modwen’s has someone as capable as John who get's these issues fixed. Thank you for your fantastic work!
Hi Jessica, Thank you for leaving us a review. We've passed this review over to the team who will be sure to let John know about the review left for him. Thanks again, Lydia
5/5
TrustpilotGreat customer service and a great…
Great customer service and a great quality home👍. 10 out of 10 would recommend. My family and me had a great experience with all of the support team from sales associates, builders and customer service agents. So I would highly recommend looking into houses with them.Big thank you to a customer service manager - Lizzy. She helped us a lot with many questions and inquiries that we had. Overall amazing experience of buying a property!!!
Hi Daniela, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy
5/5
TrustpilotGlan Llyn - Great Service
We have been in our new home for 9 months now and feel like Josh and Liam have really made sure we are looked after, actioning any small fixes in our house straight away. Callum and John have been great with the little bits of work they have done in our house - thank you for being so helpful!
Hi Sarah, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotCaroline was so supportive and help us…
Caroline was so supportive and helped us to find our first dream apartment.
Hey, thank you for leaving a review, it's always lovely to hear positive feedback. Thanks, Lucy.
1/5
TrustpilotDo not buy from St Modwen…
Me and my husband have bought a flat from St Modwen back in December 2020. So it has been almost a year since us moving in.Long story short, once you complete your post purchase review they are no longer interested. We still have a number of snags which await fixing since we moved in. No dates for it to be done.Dozens of emails sent, either no reply or no action taken to actually organise it being fixed. Basically, no customer service post purchase, they are not interested once they get your money and the review. We’ve just received a second review request, we’re definitely going to put what we think in that one. Snags outstanding: cracked tiles in the bathroom, bathroom fixtures misaligned when installed, tiling under the sink in the bathroom done unprofessionally with massive gaps between the sink and the wall, flat door lock misaligned hence it doesn’t lock properly, balcony window eaten out by some sort of acid that needs to be repainted (told it was dirt, however it doesn’t clean up, tried by multiple people) it needs to be repainted, leek from the pipes in the garage, leeks coming from walls (unknown where from, as even the developer apparently doesn’t have a clue). Underground garage gates never work, security doors for the block dies too often, meaning anyone can get inside, we had 5 bicycles stolen from bicycles store which is supposed to be secure within a couple of months from moving in, of course security door has not been working, as a new built I would have thought that it’s supposed to be in the top condition and not have everything breaking all the time. And it seems like the more time we spend here the more faults we find.We paid way above the market value just because it’s supposed to be luxury home, well guess what? I’d have rather bought a two bed for the same price in the same area thinking about it now. For reference, we bought one bedroom flat (50sq m.) for £350,000.00 in Uxbridge. Please don’t buy from them, you have been warned.Update-June 2022Snags still outstanding. 18months post purchase. Customer services made contact after this review was written up, confirmed what’s outstanding and said they’ll be back in touch to organise the jobs to be done. As you guessed it, no calls after that received! Please do not buy from them!!!!!
Hi Ada, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk with your plot/contact details and we can get these looked into for you. Thanks, Lydia
1/5
TrustpilotNot quite what it seems
Went to view way back in February with a open mind And zero expectations then walked away thinking we had made the right decision. The home we always wanted was available and the st modwens team couldn’t do enough for us selling us our dream home with what we thought came as standard with the house a fantastic bonus . Well this was very short lived… since early birding the house it’s very apparent we have been kept out the loop and the communication has been none existent to the point we thought we had missed out on our house. Months later and we got contacted by a new sales rep one of three so far. Great news the house has now become available the plot we had chosen. To be told the house we thought we would be getting shouldn’t have been promised to us and is in fact a lot closer to being finished than expected we now feel very rushed the house already being 12k more than what we expected and now being asked to make 1000s of pound decisions in the space of a week. We had a lovely chat with the sales manager and to be honest I feel like we have been palmed off with a sub offer, a let’s just throw as little as we can at them to try and keep them happy. We have friends and family who have bought from st modwens and had an absolutely fantastic experience which makes this a whole lot worse. We are now questioning is this the right thing to do or not.
Hi Jack, thankyou for taking the time to leave us a review. We're sorry to hear you're disappointed in your experience so far. We have passed this on to the Sales Manager at Victoria Park regarding your review. In the meantime, if you wish to discuss this further, please don't hesitate to contact us at 'sales@stmodwenhomes.co.uk' and we will be happy to assist. Thanks, Hannah.
5/5
TrustpilotFiona is amazing she is so helpful…
Fiona is amazing she is so helpful nothing is too much trouble . Thank you Fiona even though I probably do your head in by popping in all the time x
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lydia
5/5
TrustpilotMoving made easy
From the sales office and Julie, through the site management team of Stu and Gemma, and to the trades. Our experience has been first class.There have been issues within the property, but these are always addressed ASAP and even beyond the usual settling period.Further, the customer service team are always in contact, when small mistakes have been made they have rectified and accepted responsibility.I would 100% recommend St Modwen, moreover this site to anyone.
Hi Aaron, thank you for leaving us a review, we love hearing from customers who have had such a positive experience! Wishing you all the best in your new home. Many thanks, Lucy.
5/5
TrustpilotBest new build developer we have…
Best new build developer we have experienced by some distance! We looked around several new build developments prior to buying with St Modwen and we have to say, the space, layout, and light and airy feeling of their properties is the best we have come across. In addition to this, their staff have also been excellent- the sales team provided a no pressure sales environment, threw in various extras without us even asking and kept us informed throughout the process. On move in day, the builders couldn’t do enough to help us- they were more than happy to help us move the larger furniture and even removed a window to help us get our oversized bed in! Since moving in their have been a few snags but their aftercare team, Amit and Kevin have been fantastic at organising repairs, keeping us updated on progress and generally provided a professional but friendly service. I thoroughly recommend.
Hello Glen, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lydia
2/5
TrustpilotAvoid st modwen
We reserved our property in may 2021 sales team nice enough until we signed Reservation form and then every time we tried to contact them after it seemed like an inconvenience and we even got accused of being liars, moved into the property in August site manager seemed very amenable to fix the snags but the work at best could be classed as bodged then once more people moved on the estate we seemed to be forgotten about even though snag list was not completed but apparently I had signed this list off as completed when I hadn’t so was informed to go to customer care, customer care on the phone very nice, polite apologetic but nothing seems to get done numerous emails sent phone calls to be told emails not received or can you send pictures which are sent and then the wrong contractor turns up and tells you to go back to customer care so you start all over again, 9 months in and still no where near snag list being completed, this has caused numerous arguments between myself and partner days are taken off work to accommodate contractors to be told it’s not us you need nobody seems to know what they are doing and the most frustrating thing of all this could of all been avoided is somebody had checked over the quality and finish of the house before we moved in. Would never buy again from st modwen & people who visit our home have vowed never to buy after seeing the condition of a brand new home
Hi, thank you for taking the time to leave us a review. We are sorry to hear this.We would like to find out some more information from you, please could you contact us at sales@stmodwenhomes.co.uk so that we can do some further investigations for you. Thanks, Lydia
3/5
TrustpilotI would have given 5 stars but there…
I would have given 5 stars but there has been lack of competence. The first time we reserved a plot the sale advisor didn't mention an important thing such a leasehold garage, which we found out later at home . So we decided to swap the plot to another one. The second time we went to the site to swap the plot but we couldn't do it as it had to be approved, we don't live locally so we went there for nothing and eventually we did it remotely. On the other side, we much appreciated your effort to sort out the mistake that happened.
Hi Giulia, thank you for taking the time to leave us a review. We are sorry to hear this - if there is anything outstanding on this please do not hesitate to contact us on sales@stmodwenhomes.co.uk ..We have sent this over to the Sales Manager so they may be in touch to discuss this further. Many thanks, Lydia
5/5
TrustpilotSt Modwen Bramshall
The team at St. Modwen's Bramshall were so very helpful in finding myself and my partner the perfect home to begin our journey together. Really could not thank them enough
Thank you for leaving us a review Robyn. It's great to hear you had such a positive experience with us so far. Wishing you all the best. Thanks, Lydia
5/5
TrustpilotBeautiful developments and fantastic…
Beautiful developments and fantastic customer service especially from Kyle
Hello, Thank you for taking the time to leave a review. We are delighted to hear that Kyle was so helpful. Best wishes St. Modwen Homes
1/5
TrustpilotKerb appeal indeed!
I am facing a lot of problems with St. Modwen after purchasing a home and now going through a legal battle. Those who face problems with St. Modwen and getting played by them, please don't hesitate to seek help and advice from NHBC. They are very useful. Other sources are the New Homes Ombudsman and the Consumer Code for Home Builders. More importantly, make sure you have legal cover in your home insurance policy if you have accidentally purchased a home from St. Modwen.
Hi, I am very sorry to hear this. If you'd like to get in touch to discuss your issues, please can you contact us on sales@stmodwenhomes.co.uk and we will be happy to pass this over to the most relevant team. Thanks, Lydia
1/5
TrustpilotIt is unfortunate but we have been lied…
It is unfortunate but we have been lied to throughout the purchase of a st modwen property. Totally useless sales team who are unable to communicate with each other. Has certainly put me off ever buying a new build. Bunch of scam artists. They haven’t got a single clue between them. Avoid !!
Hi James, we're sorry to hear this. If there's any further information you'd like to send over to us regarding your review, please email sales@stmodwenhomes.co.uk and we will pass this over to the most relevant team. Thanks, Lydia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wantage.
