St Modwen Homes Wantage reviews

★★★★★ 1/5

Trustpilot

Part Exchange disappointment - Kingsgrove, Wantage

We are extremely disappointed with St Modwen Homes - we didn't even get to complete our purchase. We agreed to a Part Exchange with them for plot 162 at Kingsgrove, Wantage, and two weeks before the anticipated move in date they pulled out of the agreement without giving us the opportunity to resolve any issues. As we were so close to Exchange/Completion it has literally cost us thousands of pounds to not buy a St Modwen home. In the agreement they promised to contribute £1500 towards our conveyancing fees, but after they pulled out (not us), they have said they won't contribute anything and we are stuck with a huge bill! We also paid for a car charging point that we were told on the phone and in writing would be refunded if the deal fell through, and we are here over 5 weeks after they withdrew their offer on our property and they have not refunded it to us, despite claiming to have chased/escalated the issue multiple times. It is incredibly disappointing and frustrating to be treated this way and not at all what you expect when trying to buy your dream home. We have come away from our interaction with St Modwen Homes with no new house and a huge bill!

Amy · 10 March 2023

★★★★★ 5/5

Trustpilot

Customer service mind blowing experience

Customer service mind blowing experience.

Abiola · 25 March 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS! NEVER BUY!

Still unanswered emails...this company is GARBAGE, THEY DO NOT CARE!! THEYVE STOLEN MY MONEY AND GIVEN A INFERIOR PRODUCT NOTHING LIKE THE SHOW HOMES WHERE THINGS ARE ACTUALLY PAINTED PROPERLY AND LOOK LIKE SOMETHING YOU'D SPEND 300K ON! NOT THE CRAP you're given once the cowboys have built the actually property. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Bal · 21 March 2024

★★★★★ 5/5

Trustpilot

Don’t listen to all the negative reviews

I can’t recommend the sales team and the builders at St Modwen Homes Trentham Manor, enough. With special thanks to Julie, Carl and Simon X2. We early bird reserved our home with St Modwen in August 2019 and following release for sale we officially reserved our home in September 2020. Weeks later we had a change of heart on our chosen plot and it was no trouble at all for Julie to switch to one better suited to our needs with a south facing garden. The entire process was smooth sailing and as first time buyers we needed all the support and advice that we could get. No question was too silly and Julie was always just an email or telephone call away for any queries.We had to wait for 6 months for our plot to be built; during this time we were able to pick our options at an options meeting and we were pleased to find out that flooring and turf were included as most developers don’t offer this incentive.Before we knew it, in October we were visiting our home for our first fix appointment. Simon was so helpful in explaining the process of the build and what we were looking at (which was not much at all- bricks and beams really! It was amazing to see the house like this) and we even were able to take lots of pictures. December was our next site visit before our home demonstration in January.The home demonstration was 4 days before our move in date of January 31st; Carl took us through every room in our home and showed us how to work everything from the oven to the boiler. He was very informative and is a great asset to the team. A couple of snags were pointed out which were all solved 4 days later for completion.Moving day came and with a slight hiccup with the solicitors we were unable to get the keys until 5pm and Julie stayed passed close to meet us at our home with the keys to sign the relevant paperwork. Following our move in, St Modwen even collected our rubbish and cardboard as we waited for the council to send our recycling bins.We have lived in our home for over 6 months now and we absolutely love it here. We haven’t had to contact customer services for any issues and when speaking with the neighbours, neither have they.Any snags we had reported, all which were minor, have all been dealt with with the exception of a whistling radiator; however due to Covid this is understandable. Simon has kept us up to date with this and has been in contact with us despite the pandemic.I have to admit I was concerned, as a first time buyer, of the stigma of a new build developer (not particularly St Modwen Homes); however I am delighted we chose them and this development as we love our home and neighbourhood. We would recommend St Modwen Homes to anybody and as much as I am saddened to read all of the bad reviews, our experience has been nothing but 5*.Thank you all.

Georgia · 13 October 2020

★★★★★ 1/5

Trustpilot

Worst builders in the country

Once again, St Modwen has shown absolutely no support since the day I moved in. 18 months on I'm still arguing with them to get a door key that works. The turn over of staff is shocking. No one can take accountability. I have been locked outside my home for hours at a time and continuously told 'it will get sorted'. It's now sorted and i've been told getting a new key is a good will gesture... Avoid entirely. You'd be better off with Wain Homes.

LP · 27 February 2023

★★★★★ 5/5

Trustpilot

Moved into my new home 5 months ago…

Moved into my new home 5 months ago now, Glan Llyn site so thinking it was time to give my review: I would not hesitate to recommend St Modwen Homes, from the first time I visited the Sales Office, Simon & Toni helped and informed me of everything that was needed to be done at what stage. Since moving in, yes, we've had snagging issues, nothing that couldn’t be resolved. the Site Team, Matt and Phil have been contactable when I’ve needed them, responding/moving quickly, in helping with resolving any issues. The support from Josh, Customer Service, Great friendly service, always follows through on things and keeps me updated, either by home visit or phone call. I believe this whole Team has gone above and beyond to help me settle in to my new home, the friendships that have been built is so welcoming as well.A very professional team, always polite and pleasant to talk too. Keep up the good work guys

S · 24 February 2023

★★★★★ 1/5

Trustpilot

Need to be closed down

They have cut a cable and as a result we have lost power and electricity. No one has come round to ask if we are okay. I have no power. I cannot feed my children, I cannot wash my hands, I cannot cook food, I cannot flush the toilet and it has been hours. No one has contacted me. This is terrible. We need reimbursement. No one is listening. No heating, no water coming from tap. No one is answering the phone. They simply do not care about us. The customer service is appalling. Never ever get a home from these people.We need generator. This is terrible. How can someone make such a mistake. Need to be sacked.

Alex · 23 February 2023

★★★★★ 1/5

Trustpilot

Unable to contact you…

I have been trying to complete on a previously owned home on one of your parks but i am struggling to get in touch with anyone to answer questions for my lender - I have called the legal teams twice where it rang and rang till someone disconnected the call, so I have called the main number 5 times and evey time it's has continued to ring until it disconnects - I am surprised you manage to sell any houses....

Tracy · 15 February 2023

★★★★★ 5/5

Trustpilot

Responsive, good quality

I found St. Modwen very responsive in the lead up to mu purchase and following during the 7 day snagging period. The sales and build teams worked well together so that the transition was smooth. I really appreciated hearing from St. Modwen staff even if the update was that items were on hold, in progress etc. I'm really impressed with the build quality of my home, the layout of the plot and the wider planning and landscaping of the estate.

Verity · 9 February 2023

★★★★★ 5/5

Trustpilot

Honestly St Modwen have been fantastic…

Honestly St Modwen have been fantastic with us, we completed on our first home just over a Month who on the Branston development. Reservation was simple the house we initially wanted was reserved and they had a house left on the previous phase which wasn’t our first choice however they provided some incentives and we chose to take the house rather than wait. We were told our completion would be May/June & used their recommended Mortgage advisor who was amazing and their solicitors who were average, throughout the process we were updated regularly despite COVID-19 & lockdown. St Modwen did everything they could to keep us on track we was lucky enough to to have a home demo in May where we highlighted a couple of issues which were sorted within the week and we completed in June. As expected there were snags which is natural in a house that hasn’t been lived in so we wasn’t annoyed ect but this is where St Modwen excelled their site manager James has been amazing got most things fixed within a week and a couple of the bigger things were all booked in within the month. All in all we looked at every house builder in the East Midlands and St Modwen definitely include a lot compared to most including finishing the walls in white, extra bathroom tiles, shower over bath, ring doorbell, hive heating system, flooring & turfing.

Paisley · 11 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend St Modwen Homes!

Moved onto The Fairways as a first time buyer in March 2022 and I would highly recommend St Modwen homes to anyone!Julie and Rachel from sales were exceptional from the outset with keeping us informed and up to date with progress, which was so reassuring (especially with the stress of buying a house and moving).We’ve now had the keys for almost 11 months, and while the quality of build has been excellent, any issue we had both Stuart and Gemma from site have both gone above and beyond to not only resolve, but also providing support when we needed it (such as drilling holes for dishwasher etc).Knowing most other developers simply pass you on to the sales team post completion, the support both on site and externally from St Modwen has been so refreshing.Thank you to the whole team.

Alex · 3 February 2023

★★★★★ 1/5

Trustpilot

STRONGLY DO NOT RECOMMEND!

STRONGLY DO NOT RECOMMEND!We thought it was moving to our dream house but it ended up to be just a nightmare. At first sight, the house looks nice. Small, but nice. When you fit in the furniture you realize you don't have space for king size bed or a changing table for the baby along with the cot. On the first day, we discovered clogged drain in the toilet. Ended up to be because of a blocked manhole. Somebody accidentally dropped a piece of fabric🤦‍♀️. Then we found a terrible wall finishing, gaps, dents and many other defects. A lot of appliances, sinks, toilet seats found to be defective or set up wrongly. There were months of phone calls and emails, trying to get the things done properly. Every time somebody new showed up, "fixed" the problem but in fact, made it worse. Then they send someone else to repair it. And at the end, they say: " that's the best we could do...you would never get smooth floors or level surfaces". And when the surfaces get damaged because they didn't do the things properly first place, they make it look like it was your fault. Like you don't know how to use it. So after 2 years in this house, we had roof, sinks and shower leakages; creaky and wobbly floorboards and steps, crooked doors and furniture. The warranty is ending up soon, and farther you go, less they will admit it is their fault. As per other reviews here I will stress out the undone tarmac as well, no streetlights because somebody at their office simply forgot to clear it with the council, so now we ended up to live on a private road, and have to deal with the lights on our own, and pay council tax as well. Once in 6 months, they are digging up to fix underground issues. This is totally normal on our site. Not to forget the render cracks on the outside and terrible, but terrible lawn. You can find stones, glass and Mc Donald's cups in the soil. The water stays and rots the grass. The aerator doesn't help. So people should think twice before buying a house with these developers. Strongly do not recommend!!!

Elena · 30 July 2020

★★★★★ 5/5

Trustpilot

St Modwen, Glan Lynn

The sales team at Glan Llyn (Simon and Toni) have provided an exceptional and very professional service right from the onset and throughout the whole process from viewing to purchase to moving/settling in. They carried us along and were very patient, helpful and informative in order to make the whole process smooth. I cannot thank them enough for their professionalism and dedication to looking after their clients.Furthermore, aftercare has been top notch as the customer service team and site manager have always been on hand to tackle any identified snag(s) which was expected. There's always been someone (Matt and Josh) a phone call away to quickly attend and tend to any issues promptly. They've always communicated with me and send me regular updates, dates and timings for any repairs. I am definitely recommending St Modwen at Glan Llyn to anyone who's interested as the entire team are consummate professionals who will ensure that customers are put first and, also, because the house styles/designs are beautiful.A very enjoyable experience throughout. Thank you

Mike · 31 January 2023

★★★★★ 5/5

Trustpilot

Moved into our new St

Moved into our new St. Modwen’s home (Cofton) in June/July of last year. Couldn’t be happier with the service received and the overall quality of the house. Jayne in sales dealt with us the most when it come to general communication(s) and purchasing extras - she was brilliant. Gemma then dealt with us once we’d moved in and she was extremely reliable, prompt and effective when it come to dealing with any snags that we encountered. And to this day, Lizzy from the customer service team has been excellent when dealing with any queries we’ve had or any additional snags that have developed over time. Overall, very happy with the house and the service provided from St. Modwen’s. Have recommended to a number of people looking to buy. Well done to all involved :)

Dave · 30 January 2023

★★★★★ 5/5

Trustpilot

New Home Review

I moved into my first house at the end of October, I found this whole experience great. All of the St Modwens staff members were very helpful and made the move stress free. Julie in the sales office was very friendly and was always there to answer any questions I had. When I first moved in I had one or two snags which is expected, however Stuart the site manager fixed these problems very quickly. He has been really helpful throughout the whole time I’ve lived here. I feel like all the members of staff are very professional and do their jobs to a high standard. I would definitely recommend somebody to buy a new house from St Modwen Homes.

Tommy · 30 January 2023

★★★★★ 5/5

Trustpilot

First time buyer experience

As a first time buyer I was unaware of the procedure involved in buying a house but everything was made simple from start to finish with the help of the team at st modwen. I was buying using the soon to finish help to buy scheme and everything was done swiftly to ensure I could finish the purchase before missing out on being able to use this method of purchase. After entering my home I was given a full tour and explanation of everything and what to expect regarding snag lists etc. I've been happy with everything down to the swift response of the aftercare team as well as the site manager who has essentially only ever been a text away when I needed help with some very minor issues which were resolved immediately. Would definitely recommend them.

Joel · 30 January 2023

★★★★★ 5/5

Trustpilot

The move to our new home was made easy…

The move to our new home was made easy and stress free by the incredible staff team at St Modwen - the Fairways. Julie, Gemma and Stuart have all been beyond helpful. Communication and professionalism has been excellent from the moment we expressed an interest in purchasing on this development. Gemma and Stuart have been so easy to contact and responsive in sorting out any snags once we moved in. Gemma gave us a clear, informative show around prior to the move date which was really helpful. We couldn’t be any happier with the experience of buying a St Modwen home.

Jimbo · 29 January 2023

★★★★★ 5/5

Trustpilot

We have recently moved in and have…

We have recently moved in and have found the St Modwen team really brilliant from clearly explaining the purchase process to follow up and after care. The team have always been professional, informative, helpful and responsive. There’s always a solution available to any query and a transparent straightforward approach that creates a climate of trust. We love the new house and would recommend St Modwen Glan Llyn to friends and family. Aside from being professional the team are all really genuine, approachable and friendly. Thanks for a great experience in buying a new home!

Claire · 28 January 2023

★★★★★ 5/5

Trustpilot

Maintenance Team

Lee and Callum completed works on fire doors.Lee has been a great help with the works, fully explaining the requirements and process. Thank you

Lisa · 18 September 2023

★★★★★ 5/5

Trustpilot

We picked right!

We studied new builds alot and decided St Modwen would be the one for us. We didn't make a mistake. Since day one they've been nothing short of amazing and the build quality and finish is top. Supported us every step of the way and the after service care from James the site manager and Rebecca has surprised us. They genuinely care and it shows. We would pick St Modwen again without a doubt.

Chris · 24 July 2023

★★★★★ 5/5

Trustpilot

I could thank Nabeel ( site manager )…

I could thank Nabeel ( site manager ) and Lizzie ( customer service manager ) enough for their services. They have both gone above and beyond for us on numerous occasions.

Hannah · 20 February 2023

★★★★★ 2/5

Trustpilot

They are good but no where near what they used to be.

We have been in our house for nearly 5 years and when we moved in we couldn’t of been happier. We did have numerous issues but feel they were dealt with accordingly (at the time). Unfortunately over the years I’ve noticed things which I’m not happy with but it’s just the way it is. We are on a site which is in a low income area and the houses truly reflect this, there is a flag ship site no more then 2 miles away and the quality difference is phenomenal. I appreciate that house prices vary but the difference in quality is more than the price difference. Examples of this is narrower roads and pavements making roads easily congested. No boundaries for car parking spaces and lack of an effort with the groundwork’s, lack of road marking and signage meaning people use the estate as a carpark and just put their car where they like it.. it’s stuff like this that adds up and when you move in you don’t foresee this initially. I know StModwen are a good builder in comparison to others that are out there but since moving in and they lost their 5 star rating, this showed in customer service unfortunately.

Stockton · 16 January 2023

★★★★★ 1/5

Trustpilot

Nothing but disappointments, and headache

I wish I could give 0 star, we've move in this house about 9 months now, and the list of issues we have is endless. Every time we call customer services they all seem to be reading from a script because word for word each one no matter which day or time you calling saying the same thing. Needless we are in a newly built house and unable to use our downstairs toilet despite reporting the issues for 5 months consecutively now, promised call back from management no luck there, promise plummer would be out still no joys. I would say to anyone looking to purchase a new build to drive pass St modwen because you will regret it.

Kerry-ann · 14 January 2023

★★★★★ 1/5

Trustpilot

Wish I could put zero stars

Wish I could put zero stars. Poorly built houses with a snagging list longer than a 20 pack of toilet rolls. Structural issues reported to directors and basically made out it was in our heads. The customer service team have zero empathy and get very hot headed when you question what they say. When sold the house the sales rep will tell you how the phase including parks, lighting, roads will be complete in a matter of months. Again all lies, they will move on to the next phase and leave all the above unfinished. Save yourselves the hassle, buy elsewhere!

HZ · 9 January 2023