Every review we hold for the Wanstead office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad service both buying and selling. Would never recommend them. Staff unprofessionalNegativeResponsiveness, Quality, Professionalism, Value
Ashley · 12 June 2021
Agent replied · 11 June 2024
Good Afternoon Ashley, Following our recent discussion just now Thursday 6th August 2020, as mentioned I was rather concerned why it had taken you since January 2019 to compile a review! Your points were raised and I have informed all our staff members as your review does have an impact on all staff as a reflection of your concerns.
We do as a company have concerns if clients are unhappy and address any such issues always with immediate effect, however your issues that you raised were a considerable amount of time ago so in fairness there is not much we can do at this time but to wish you well in your future home. I am glad we managed to have a conversation in the meantime to conclude any outstanding business.
regards
Laraine Tarrant
Executive Assistant to the Business Owner
★★★★★ 5/5
GoogleVery helpful and organised estate agents.
Ketan · 14 October 2022
Agent replied · 12 April 2023
Hi Ketan - Good Afternoon,
Thank you for your 5 Strat review which is greatly received.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
Trustpilotsold flat through Martin and Co in Wanstead
Very helpful and honest straight down to selling the property No gimmicks Very pleased with results Very willing Togo the extra mile
John · 24 March 2019
Agent replied
Hi John,Thank you for your feedback . We aim to please and provide that extra special service, which I have to say all my team are extremely experienced in and their care attitude to all clients is simply the best.Kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotOutstanding customer service throughout…
Outstanding customer service throughout the whole renting process.
Daniel · 6 July 2022
Agent replied · 4 June 2023
Good Afternoon,Thank you so much for your 5* review, I wish you well in your new home moving forward and remember we are always here for you.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotHighly recommended
Great at what they do! Rob H was always available when needed and gave great advice to a first time landlord.
Justin · 2 July 2019
Agent replied
Hi Justin,Thank you for your review. Glad to have you on board and happy to help in anyway.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
GoogleA real pleasure to find estate agents who are really trying to help you get a property. Richard helped me a lot, thanks!
Joe · 10 December 2016
Agent replied
Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you.
regards
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotGreat estate agency 🏡
I have been extremely happy so far with the service I’ve been provided with from Martin&Co.
Stephanie · 22 July 2020
Agent replied
Hi Stephanie,Thank you for your review.kind regards - stay safe and wellMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotVery welcoming
Very welcoming, every step went smoothly with good communication and felt comfortable to voice problems or queries.
Katie · 29 January 2020
Agent replied
Good Afternoon Katie,Thank you so much for your review. We are always here to help. Please feel free to contact us anytime you need to.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
GoogleGreat service, we have been dealing with Martin Co for over 3 years and we are very happy.
Highly recommended
Anna · 5 June 2018
Agent replied
Hi Anna, thank you for your kind words and your continued custom, all the best.
★★★★★ 2/5
TrustpilotPoor communication
Poor communication throughout selling process, calls not returned, emails not answered.
Ben · 7 July 2021
Agent replied
Hi Ben,We have emailed to clarify the issues with you and have looked into the your concerns. We do take on board any issues brought to our attention and deal with the same professionally. With regard to the Solicitor chosen, I only wish you had at the time throughout the sales progression notified us of your concerns. We cannot unfortunately deal with Solicitors and a grievance after the sale has completed. kind regardsMichael Molloy - Business Owner
★★★★★ 4/5
TrustpilotIn a difficult market Martin's kept the…
In a difficult market Martin's kept the viewings going and successfully found me a tenant.
Pauline · 18 March 2020
Agent replied
Good Afternoon Pauline,Thank you so much for your review. All of us at Martin & Co are working flat out to support all our clients and applicants through this difficult period. We are very grateful for reviews which reflect well in our business. We wish you well and stay healthy.kind regards Michael Molloy - Business Owner
★★★★★ 5/5
GoogleEfficient, professional and friendly service from start to finish.PositiveResponsiveness, Professionalism
Brian · 4 June 2021
Agent replied · 3 June 2024
Good Morning Brian,
Thank you for your 5 Star review this is much appreciated.
kind regards,
Michael Molloy - Business Owner
★★★★★ 1/5
GoogleUnbelievable how they are still in business, they're charging me 10% for me to chase rent.
Roger · 29 July 2019
Agent replied
All our reviews are monitored carefully and we would always appreciate the user contacting us direct to discuss any issues that they feel need to be addressed.
★★★★★ 4/5
GoogleVery professionalPositiveProfessionalism
Humaira · 12 July 2022
Agent replied
Thank you Humaira for your review.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotI've dealt with this agency for 10…
I've dealt with this agency for 10 years and can vouch for their professionalism.
Adam · 20 February 2020
Agent replied
Good Afternoon Adam,Thank you for your review and 10 years of a great service makes our work all worthwhile.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
Trustpilot145 West Grove - Rental
We had a great experience using Martin & Co to secure our rental property.
Charlotte · 12 November 2019
Agent replied
Good Afternoon Charlotte,Thank you for your review. Much appreciated, I will pass on your comment to Rob.Kind regardsMichael Molloy - business Owner
★★★★★ 5/5
GoogleA very professional company, who gave useful advicePositiveProfessionalism
William · 29 June 2021
Agent replied
Good Afternoon William,
Thank you for your "5" Star review and it was a pleasure working with you and the family.
Stay safe and Well.
Best regards
Laraine, Richard and Michael
★★★★★ 5/5
TrustpilotFirst time Landlord
Martin and Co very helpful in finding the right tenant for my property.
Jocelyn · 5 August 2019
Agent replied
Thank you Jocelyn for your reviewkind regardsMichael Molloy - Business Owner
★★★★★ 1/5
GoogleThe staff are very busy, and two large payment errors have been made
Linda · 29 July 2019
Agent replied
This was dealt with 3 years ago and subsequently reviewed at that time.
★★★★★ 5/5
TrustpilotHelpful and personal
Helpful and personal - made looking for a new home easy!
Hana · 21 February 2020
Agent replied
Good Afternoon Hana,Thank you for your review. I do hope all is looking good for you in your new home.kind regards,Michael Molloy - Business Owner
★★★★★ 5/5
GoogleGreat service - keep up the good work.
Saira · 12 October 2020
Agent replied
Thank you Saira for taking the time to provide 5 Stars for our services, this is very much appreciated.
regards and stay safe
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleVery professional service by trustworthy people. I can highly recommend!
Sian · 29 July 2019
Agent replied
Thank you Sian for your review - kind regards Michael Molloy - Business Owner
★★★★★ 5/5
GoogleReally efficient staff and generally a great experience.
Guy · 25 January 2020
Agent replied
Thank you Guy, I am very happy to hear you have had a professional service and indeed my staff are efficient and aim to serve all our applicants well. kind regards Michael Molloy - Business Owner
★★★★★ 4/5
GoogleStraightforward, transparent and friendly
David · 14 February 2021
Agent replied
Good Morning David, Thank you for your review which is much appreciated. Stay safe and Well.
kind regards
Laraine Tarrant
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.