Winkworth Southfields reviews in Wandsworth

★★★★★ 1/5

Trustpilot

Bad customer service

hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?

Mine · 16 February 2022

★★★★★ 5/5

Trustpilot

Aaron and Shaun did a great job renting…

Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.

Andy · 24 September 2024

★★★★★ 1/5

Trustpilot

Avoid, Winkworth do not return deposits

I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.

Urban · 6 September 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager - Michael Ferguson

We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!

Jayden · 27 April 2023

★★★★★ 1/5

Trustpilot

Tenants - Don’t Use

I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.

Anil · 12 September 2023

★★★★★ 5/5

Trustpilot

Winkworths - Kensal Rise branch

Excellent service from Aaron and the team

Jon · 7 February 2023

★★★★★ 5/5

Trustpilot

Great service from Winkorth Kensal Rise

The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!

Anon · 11 June 2021

★★★★★ 5/5

Trustpilot

I have let a flat through Winkworth in Kensal Rise

I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.

Martin · 12 December 2022

★★★★★ 5/5

Trustpilot

Winkworth are the best in the area

Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.

Lucy · 23 August 2024

★★★★★ 5/5

Google

Super responsive agents. I can always call if I have a random question and they’re always there to help. Thanks Jessica and Douglas for managing our tenancy so far.

R · 26 October 2023

★★★★★ 5/5

Google

Elle was great in helping us find our apartment! Super informative, incredibly helpful and a joy to deal with. Helped reduced the stress of finding a place to live.

Jamie · 26 October 2023

★★★★★ 5/5

Trustpilot

Great experience with Winkworth

Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend

Leigh-Anne · 21 July 2024

★★★★★ 1/5

Trustpilot

They did not show up

We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.

Viktor · 26 August 2020

★★★★★ 5/5

Google

Winkworth Southfields Estate Agents have in Jessica the most professional, friendly & efficient property manager. My experience is Jessica does a great job with keeping the tenants as happy as they can be. I've found Jessica to be approachable, extremely competent & goes above & beyond to have issues resolved with speed & efficient manner.

Steven · 25 November 2024

★★★★★ 5/5

Trustpilot

Marika was exceptionally helpful with…

Marika was exceptionally helpful with our entire move

Isaac · 29 September 2022

★★★★★ 5/5

Trustpilot

Aaron is great

Aaron is great. I have used this branch for many years and they have been excellent.

Sebastian · 17 June 2024

★★★★★ 5/5

Google

Elle was helpful all the way through to the end of the renting process. 100% helpful. Positive personality that kept everyone going. Polite and courteous. Thank you.

Anna · 26 October 2023

★★★★★ 5/5

Google

I would like to thanks Elle for helping us to find a lovely place to live before Christmas. She is helpful, responsive and professionals.

G · 30 December 2023

★★★★★ 5/5

Google

Our estate agent Elle at winkworth made things so easy to move. She was helpful, knowledgeable about the area and super accommodating. She was patient through out the whole process and we we were very confident in signing a long term lease with the landlord. Would highly reccomend her and winkworth as an estate agent for both sides to the agreement.

Rory · 27 July 2024

★★★★★ 5/5

Trustpilot

WInkworth's were excellent in…

WInkworth's were excellent in supporting the letting of a flat in Kensal Green, including identifying and finding the right tenants, and then providing an personal service in helping the management of that property.Winkworth's also provided a brilliant sales service when it came to marketing and selling the same property, taking us right through the process. Thank you.

Edward · 15 July 2022

★★★★★ 5/5

Google

Elle was a delight to work with. She was punctual, answered all questions we had and was overall a great agent for a property showing

Paddy · 30 November 2023

★★★★★ 5/5

Google

Had the most seamless and best process with Elle as our agent - i would highly recommend Winkworth. Their customer service and communication levels are unmatched!

Nicola · 15 October 2025

★★★★★ 5/5

Trustpilot

Professional, patient, a pleasure to deal with.

Nicola went above and beyond the call of duty to manage a very complicated and lengthy conveyancing, keeping in close touch with us and the others in the chain. We have never before experienced such a high quality of service from any other estate agent.

SB · 30 November 2021

★★★★★ 5/5

Google

Elle handled negotiations in a very difficult market. Everything was as described, nothing was hidden and I feel we ended up paying a very fair rent.

Lewis · 26 October 2023