Trusted Agent profile · Wandsworth
★★★★★
1,487 reviews across 2 platforms
364 Garratt Lane, Earlsfield, SW18 4ES, Wandsworth, SW18 4ES
Stirling Ackroyd's office in Wandsworth, at 364 Garratt Lane, is rated 4.4 out of 5 across 1,487 reviews on two platforms, including 179 Google reviews rated 4.8.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotWe would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property
We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.
5/5
TrustpilotHighly professional, respectful agency
Sandra was extremely professional, respectful and pleasant to deal with. I was undecided about selling our property, and Sandra has been extremely patient throughout, calling me just the right amount to stay updated. Because of the market, I chose not to sell at this time, but I was so impressed with the way that Stirling Ackroyd went about their business, they'll be the first port of call when I do.
5/5
TrustpilotEllis was extremely helpful and…
Ellis was extremely helpful and informative!
Dear Lucy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotKarina Selway review
Karina has been a great Property Manager and helped us out when we have had sticky situations and always comes back in a timely manner and is supper-friendly and helpful (the 3 stars are not for Karina - she is more 4.5).
Hi Andrea, thank you for taking the time to post a review, I know Karina will be thrilled to read your positive comments. We would love to understand how we can improve by delivering a 5 star service. Please do feel free to share any feedback of your experience with either Karina directly or by emailing help@stirlingackroyd.com. Thank you again for your review, Amber
1/5
TrustpilotStirling Ackroyd - DAY TIME ROBBERS
Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.
5/5
TrustpilotCan't recommend enough
I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough
5/5
GoogleIvana was fantastic in helping is secure our home. She kept us informed for every step of the process and had excellent knowledge and advice.
Hi Danny, thanks for the 5* and kind words for Ivana. We wish you all the very best in your new home - Claire
5/5
TrustpilotRebecca Heslam has been looking after…
Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.
5/5
TrustpilotRino you're a Star 🌟 thank you
Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟
Hi Vanessa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI want to say thank you to James Ovekuti
I want to say thank you to James Oyekuti i arrange for a viewing a flat in Kensington and less than a week we exchange contracts and handle the keys to me.He is been very helpful and very good communication.All the best and i will defiantly recommend to my friends in the future .
5/5
TrustpilotOverall our experience with Stirling…
Overall our experience with Stirling Ackroyd was positive, Briana Trejos Mantinan in particular was extremely responsive and helpful whenever anything went wrong with our flat. She handled issues as promptly as she possibly could and communicated very clearly.
1/5
TrustpilotAWFUL - JESSICA LEBBA
AWFUL. Would give 0 stars if I could. I will never rent with them again. Jessica Lebba was our property manager and was completely useless. Took ages to respond to emails/didn't respond at all. Repairs either weren't carried out or took forever to be completed. Our balcony door was broken when we moved in and it took almost a year to fix (was fixed 2 weeks before we moved out), despite the multiple promises to repair it when we moved in, meaning we froze during the winter with a constant draught and minus degrees, meaning our heating bills were sky high. We had horrible broken beds which took a month to replace so we had no sleep for the first month of the tenancy. The ensuite toilet was also broken and despite many attempts to get Jessica arrange a contractor to fix it the repair was only done when the other toilet broke months later during lockdown leaving us with 0 functioning toilets. Stirling Ackroyd falsely advertised the flat with a roof garden which we found out we had no access to when we moved in. They are now trying to blame us for damage that was caused by previous tenants and was evident in the check-in inventory, despite our efforts to keep the flat immaculate and leaving it in better condition than it was when we moved in. I could go on but I don't want to waste any more of my time on them. Honestly AVOID AT ALL COSTS.
5/5
GoogleMarco has helped me secure my new flat from start to finish. He has been helpful from the very beginning, answering any questions I had. Really appreciate all the help and would definitely recommend to others searching for a new place!
Hi Chelsea, thanks for the 5* and lovely words for Marco. Its great to hear and we wish you all the very best in your new home - Claire
1/5
TrustpilotAmong the worst for service - not recommended
Among one of the worst estate and lettings agents I have ever come across. As a landlord the most important thing is to have proper vetting of proposed tenants. Stirling Ackroyd managed to find a tenant which passed their 'stringent reference check', which of course you pay for - but it turns out after the contract had been signed, that there were multiple red flags. They then denied any responsibility for the poor quality check. Then is the responsiveness - it takes about a week for them to reply to an email, and they rarely return phone calls. Despite paying for a fully managed service, it's often up to me to chase the rent - only when you email / try to call them to ask where the rent is, do they then realise you're owed arrears. This is tip of the iceberg. I am looking to sell the property, as well as buy a few more, but there is no way I am using them.
5/5
Trustpilot5 Star Rebecca
Rebecca is always responsive, cheerful, helpful and willing to roll her sleeves up. I have had a few tricky tenants recently, who have not been honest or respectful and Rebecca has helped me resolve issues and achieve the desired outcome. She's a competent and knowledgable property manager and can be recommended.
5/5
TrustpilotEllis was very helpful and patient
Hi Jake,Thanks for the 5* review for Ellis. Claire-Customer Engagement.
5/5
TrustpilotTajiah and her team in Mitcham
Tajia and her team in the Mitcham branch were incredibly helpful and kept us updated regularly on all that was happening. Tajia was brilliant at understanding the complexity of our situation in renting out our property. We managed to get all the remedial works done on time and get the property rented out at a better price then we had original bargained for. Would definitely recommend using Tajia and her team at Stirling Ackroyd again.
5/5
GoogleI am one of 3 professionals sharing a property managed by Townends and our experience with them has been fantastic. From meeting with Ivana and Diana from the Earlsfield branch, they immediately understood what we were looking for taking into account our combined needs, completely putting us at ease with their professionalism and warm approach. The viewings they offered were for entirely relevant properties and it didn't take long to find the one we wanted, they were then instrumental in helping us secure the tenancy all with delivering in very short preferred timeline of a week. The manner and speed of dealing with the registration and referencing for a shared tenancy, with a few curve balls, was impeccable, and meant that we were able to move in on our desired date. The entire process was seamless and now a month in to the property, we are now in the capable hands of our property manager, Katy, who was straight away called in to action to assist with resolving a hot water issue within a matter of hours on the day of moving in. We are very much happy in our new home, and cannot thank Ivana, Diana and Katy enough for making it such a pleasant experience so far.
5/5
TrustpilotGreat Service and Follow up
Rino Russo was fantastic professional. Arranging surveys , valuation and finding a good tenant really on time . We bought property and was in process of refurbishing, he was following up the whole process and manage to find a right deal . Had many offers from other agents but chooses Stirling Ackroyd because of Rino & Chantelle service 👍🏽
5/5
TrustpilotGood renting experience
I rented a property through Stirling Ackroyd for a year and the property was managed by Rebecca Haslem. My experience throughout was very smooth. Rebecca was always quick to respond to all my questions and queries. I did not face any issues with either the tenancy or the move procedures.
5/5
TrustpilotFirst class service from Rebecca
Rebecca Heslam has managed my property for 4 years, before Stirling Ackroyd took over the agency she then worked at. She has been amazing, attentive and super responsive. There were some issues during lockdown with a tricky tenant, and she was really informative and helped me through a difficult time.
5/5
TrustpilotGreat Team!
I contacted Harrisons in August last year and Rebecca Heslam has been my main point of contact since. The process of letting my property was flawless and she has been very helpful throughout. Rebecca and her team have been nothing short of amazing and I would highly recommend Stirling Ackroyd (who have purchased Harrisons since). Highly professional and knowledgeable team, always on hand to make the landlord and tenants experience stress free.
5/5
GoogleGreat service, Sam was attentive and helpful every step of the way in securing our new flat!
Hi Jamie, thank you for the 5* and great feedback for Sam. We wish you all the very best - Claire
1/5
TrustpilotShambolic
I’m letting a house through Stirling Ackroyd & paying 9% of the rent in management fees. For this I spend days on end chasing them to even reply to an email.The ‘carefully vetted’ tenants they found are trashing my house. I raised this with them 3 weeks ago & they gave the tenants 2 weeks to clean the place. When this deadline had expired I chased the agent to follow up - there then followed 7 days of me calling them but the property manager still did not respond to me or the tenants. The deadline they set is meaningless: why should the tenants have any respect for my property when the agent clearly doesn’t?After 8 days without reply, at 9am yesterday I called Stirling Ackroyd to raise my concerns with Natalia who manages the property management team and was told she’d call me back. She still hasn’t bothered to call me.I used to manage this house myself & got an agent in to lighten the load. Using Stirling Ackroyd has resulted in even more time, hassle and stress for which I’m paying them hundreds of pounds per month. They’re a complete shambles.
Hi RE, I have spoken with the Property Management team and understand you are now receiving the support needed. If you have any concerns or would like to discuss further please do get in touch via help@stirlingackroyd.com - Amber
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