Stirling Ackroyd Earlsfield reviews in Wandsworth

★★★★★ 5/5

Trustpilot

Excellent service from Ashley-Jane, Simon and Team

Excellent service from Ashley-Jane, Simon and the team in the sale of my property. I achieved the sale price I wanted and the process was good due to the highly responsive and professional team. Good communication ensured I was kept updated on all aspects of the sale, and the sale completed, even though it was a difficult time in the market. Excellent experience and I would recommend their services 100%.

Catherine · 28 February 2023

★★★★★ 5/5

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I had a lady called Jessica Wright (…

I had a lady called Jessica Wright ( surveyor) to inspect the property, to be honest it was such a awesome experience for a change , why , to actually meet someone who was extremely professional in every mannerism, very polite and talkative so it made myself feel at ease , it was such a lovely experience because Jessica was actually talking about her job and also about the town , Jessica looked really happy and extremely content doing her job , what was also nice to hear that Jessica was talking about the company itself so it also gave me great insight how professional the company is , T’s crossed I’s dotted , Jessica had a excellent Personal attitude, she listened to all questions and feedback with no hesitation, Another Brilliant point which I would like to mention: because of these extremely uncertain times regarding COVID, we all need to do our part , unfortunately a lot of peoples are becoming complacent, Jessica could certainly do the catwalk for PPE , wearing the mask correctly covering nose and mouth , excellent choice of mask because it didn’t muffled her voice , plus she was wearing gloves at all times ,Just like to say well done to Jessica because the way she conducted herself in such a professional way , which I have always said over the years regarding different industries, each individual represents the company who they work for and each individual can make a company stand out from the rest and put them a head of the game , so we’ll done Stirling Ackroyd keep your standards high and look after staff and they will bring great rewards to the company, remember no ( i ) in team , it’s i and you that makes the TEAM, so that needs to be always implemented from the TOP to keep successful, Excellent Kind regards Mr S porter Atlas mill Bolton

Stephen · 30 December 2021

★★★★★ 1/5

Trustpilot

Do not use

Used the survey to purchase a property recently and they simply did not do their job. The house was full of damp and mould, the interior walls were rendered instead of plastered and the surveyor stated he did not see any of this. I have had 4 damp experts all telling me to chase up this problem with the surveyor as it should have been spotted. They have been completely unhelpful and do not participate in any responsibility. I do not believe they even viewed the house to survey it. 100% do not recommend.

Jack · 22 August 2023

★★★★★ 5/5

Trustpilot

Impressive rental service

Very focussed and dynamic agency. They contacted me and said they could rent my one bedroom flat in Covent Garden quickly. They delivered within a week: first a short let to keep up the cash flow (I was reluctant to do so, but Henry went out of his way to help with purchases), immediately followed by a long let. Impeccable.

Jay · 27 September 2017

★★★★★ 5/5

Trustpilot

5 Star Service

Stirling Ackroyd lives up to its claims as an experienced, professional company with a knowledgeable and dedicated staff. In all my dealings with members of their Lettings team I have found them to be prompt, reliable, polite and friendly. I would especially like to acknowledge Clive Martin who has been the point of contact as my Property Manager since 2012. As I live overseas, it is particularly important that I have someone that I can rely on and trust to have my best interests at heart. Over the past nine years, Clive’s ongoing assistance and support has been invaluable. Clive always deals with any queries or concerns promptly and he efficiently resolves any problems that may occur. I am also kept fully informed of any procedures or actions that need to be undertaken, which is reassuring and very much appreciated. I would strongly recommend Stirling Ackroyd.Thank you, Clive and the team.Elaine (Australia)

Elaine · 21 December 2021

★★★★★ 5/5

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Stan

Thank you Georgia.I am just getting started with Stirling Ackroyd but Georgia was great so far.

SD · 16 July 2024

★★★★★ 5/5

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Rahat Mazumder is incredible!

A huge huge thank you to the Stirling Ackroyd team across the board. Every agent that has been in touch with us was super welcoming, kind and supportive! We’ve had a few obstacles along the way on our tenant side, and Stirling Ackroyd have been very patient and supportive throughout! Glad to be moving into a property knowing we’ll have continued support from Stirling Ackroyd!

Kirill · 28 June 2024

★★★★★ 5/5

Trustpilot

Big shout out to Clair and Jordan…

Big shout out to Clair and Jordan regarding the sale of my property, at times I felt I was going to have a nervouse breakdown, and the solictors drove me up the wall they was so slow. If it wasnt for the help I got from Claire and Jordan I would've pulled out, any anxiety I had they was at the end of the phone carming me down. Sophie who dealt with sales progression was also a great help. if I was ever going to sell my new house I'd let Claire and Jordan handle it for me 100%

Lorri · 25 November 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Buying and selling has been such a stressful process in the past, but the experience this year with Stirling Ackroyd has been a breeze. I was contacted by Heidi in head office, Heidi offered me a valuation and shared with me factual statics. I was so grateful for Heidi’s advice. Before Heidi called I had not planned to sell my property. I have since achieved a great value for the sale of my flat and bought the perfect house. Heidi put me in contact with a mortgage advisor and Solictor. The team in Sunbury were efficient and confident. I was assigned Sophie to maintain the conveyancing all the way through to completion. I am so grateful for the advise and service. Thank you Stirling Ackroyd.

John · 25 November 2021

★★★★★ 5/5

Trustpilot

Sterling service from Clive & team at Stirling Ackroyd

Stirling Ackroyd are a very professional and friendly letting agent and property management company. In particular, Clive Martin is very responsive and quick to resolve any issues that may occur. He is a reliable communicator between us as tenants and our landlord. Also their network of trusted installers/suppliers to carry out necessary work is highly commended. It makes all the difference to an enjoyable tenancy to know that Clive / Stirling Ackroyd manage the property in such a professional and efficient manner.

Arno · 24 November 2021

★★★★★ 5/5

Trustpilot

Positive

Positive: Professionalism, Quality, ResponsivenessI had an mazing experience renting out my property with Stirling Ackroyd and cannot recommend them highly enough. What a relief! Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout and most importantly, it took the team a few hours to rent out my flat above asking price to a lovely person. I couldn't believe my good luck after so many poor experiences with other estate agents. Thank you.

Irena · 23 November 2021

★★★★★ 1/5

Trustpilot

worst agents ever stay away

I shall never rent through Stirling Ackroyd again, this company only thinks about two things protecting themselves and the landlord. it is disgusting the way they treat you; they do not care about you at all. fence down nothing done for nearly three months, had items damage in the garden as we lived next to an alleyway. bathroom shower was leaking, downstairs ceiling was going mouldy, in fact it was that bad we had to call council out in the end. we left 7 months later leaking shower and mould was the same and they even let the new people move in with lots of promises. do not rent off Stirling Ackroyd, you will be very sorry you did. yes, they should win a prise for worst estate agent out there. They threaten you if I stopped paying the £2800 a month rent, this is their behaviour.

Paul · 6 August 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service!

Excellent! I recently spoke to Georgia from your Lettings department regarding my two bed property, that I am looking to put on let out. It is my first time letting out my property and I did not know what to do or expect. However, Georgia from the Lettings team was extremely knowledgeable about the what the whole process entails and was extremely patient with me as I had a lot of questions. When I decide to let my property out I would definitely go back to Stirling and ask for Georgia as she was absolutely fantastic, her professionalism, knowledge and politeness is a credit to this company. Thank you.

Ayesha · 22 November 2021

★★★★★ 5/5

Trustpilot

This by far has been the best…

This by far has been the best experience with any estate agent I have dealt with. My property had been on the market for 7 months, and previous agents were unable to get it sold. I was recommended Stirling Ackroyd by a work colleague. I got in touch and dealt with Ashley at head office. What a pleasure! She was polite, professional and knew her job as well as the market, inside out! Her advice and knowledge was a great benefit and I can not thank her enough! Her communication was fantastic and I would definitely recommend her and the team at Stirling Ackroyd! I would give her 10 stars if I could!

Cherrelle · 22 November 2021

★★★★★ 5/5

Trustpilot

Great customer service

Firstly where to begin... Marty at head office has been fantastic following my recent valuation enquiry for my property. From the initial call where he explained what was going to happen and actually took the time to understand what my onward plans were, he then suggested registering me as a potential buyer to help with property matches. I hadn't spoken to a financial advisor or solicitor and he was again helpful in explaining the additional services that Stirling Ackroyd offer. Overall the process has been very smooth and resulted in one happy customer. Thank you to Marty and the local team!

Mrs · 22 November 2021

★★★★★ 5/5

Google

Recently used Townends (Earlsfield) for a rental proprty, really postive experience. Mainly dealt with Alvin, who was very proffesional/competant, quick to respond to emails etc and provided good properties to view. The late midweek and saturday opneing hours made it very convenient as 9-5 viewings weren't possible due to work committments. Would recommend Townends for sure.

Daniel · 12 November 2019

★★★★★ 5/5

Trustpilot

Ellis was really helpful in arranging…

Ellis was really helpful in arranging viewings

Katya · 2 December 2024

★★★★★ 5/5

Google

We are first time landlords and are so glad we chose to go with Townends at Earlsfield to let our property. We had the most excellent advice and guidance from Diana and Ivana. Diana was very responsive and helpful and gave us her honest opinion and she and Ivana found us just the sort of tenants we were looking for. Our thanks to both of them and we would recommend them to anyone who wants to appoint an agent who works hard and takes pride in the work they do.PositiveResponsiveness, Professionalism

John · 11 November 2021

★★★★★ 5/5

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Elliot was very patient and helpful…

Elliot was very patient and helpful with all my enquires

Alice · 15 October 2024

★★★★★ 5/5

Trustpilot

Thanks Letizia for always being…

Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support

Eleana · 5 November 2023

★★★★★ 5/5

Google

The Stirling Ackroyd team were great at ensuring we secured our rental property. Ivana was especially helpful and kept regular contact and ensured we were well informed along the way. Thanks so much - we can't wait to move in!

Tammy · 11 November 2022

★★★★★ 5/5

Google

Really impressed with the service I have received from the Earlsfield branch of Stirling Ackroyd, especially the customer service from Maria Valera Sanchez. She has been extremely helpful throughout the process, and has continued providing frequent updates even after the lease has been signed.

Kyle · 16 April 2025

★★★★★ 1/5

Trustpilot

ONLY helpful BEFORE you sign

The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.

Allen · 19 September 2024

★★★★★ 5/5

Trustpilot

first time that an agency called me back

It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!

Vasileios · 4 August 2023