Trusted Agent profile · Wandsworth
★★★★★
1,079 reviews across 2 platforms
Unit 6B Compass, Riverside West, Smugglers Way, London, SW18 1DB, Wandsworth, SW18 1DB
Part of Martin & Co, see every office.
Martin & Co's office in Wandsworth, at Unit 6B Compass, is rated 2.6 out of 5 across 1,079 reviews on two platforms, including 229 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Martin & Co London Riverside hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleRecently, I sold my flat in London. Gracie Wackett of Martin & Co helped me to negotiate and manage the transaction, together with her colleague Che McDowell, to its successful completion. She was very efficient and quick in getting things done, without which the sale would have been delayed. I really appreciated it very much. Thank you.
1/5
TrustpilotRang to arrange a viewing on a rental
Rang to arrange a viewing on a rental, told the woman on the phone the name of the road the property was located and was met with 'which one? We have a more than one there' now I wouldn't usually take offence but the tone was very abrupt, and if that's the case that they have a few maybe include something on the website that indicates that particular property. I was also promised a ring back with a potential date to view! Never received a call. Guess the property market is booming judging by the attitude over the phone.Shame you cannot rate 0 stars.
1/5
Trustpilotwouldnt bother if you actually want somewhere to rent!
I understand it is a busy period for estate agents at the moment but for the last two months the lack of response, help, or just common decency has been shocking if you are looking for a rental I really wouldn't bother, I know they seem to have all the properties in the Kent area but do yourself a favor and look elsewhere! you could have the deposit, first month's rent, and more and probably still wouldn't get an explanation as to why you didn't get the rental you went for.
1/5
TrustpilotIneffective customer service, exploitative about deposit
Martin and Co have been poor landlords. Other reviews say “For some reason it's acceptable to them to just not reply to your emails?” and “we have logged several maintenance issues all of which have basically been ignored”, this is so true. They refused to show us how to work the heating, or send someone round for this, the entire time we lived in our house - despite our house being on three separate brands of thermostat and even an electrician we called didn't understand the manual. Very long delays responding to requests about simple things like broken dishwasher, drawers, light fittings, blinds etc. We took broken household items to the recycling for them, then they claimed it was "missing" and tried to charge us. We replaced the microwave as the other conked out, requested but never got compensation for that. Having thoroughly cleaned the house prior to leaving, we were given bizarre assertions such as "mattress stained" - we are only lucky that we have clear photographic evidence this is a lie, because otherwise they'd have taken most of the deposit. Assuming the independent deposit company will fall in our favour as we have plenty of evidence.
1/5
TrustpilotWorst agency I’ve ever rented through
Worst agency I’ve ever rented through. Rude staff,incredibly incredibly unhelpful. Lost my key from the blocks entrance 3 months ago and I still haven’t been supplied with one, nor has it been mentioned again. Agency sending me aggressive emails, requesting access to the flat for a gas check, claiming they’ve been trying to get access for months, but it’s the first time they contact me with regards to this. Very unprofessional and unorganised! Avoid at all costs!!!
1/5
TrustpilotBeware of this estate agent
Beware of this estate agent, recently we put an offer on a house and was told that they had multiple offers over the asking price. We decided to put a higher offer in, and it was accepted. We started to have doubts that we had been con to increasing our offer. So we pulled out. 4 weeks a later house is still on for sale. It’s highly unprofessional to lie to buyers to push the price up.
5/5
GoogleFulham helped us a lot, and played a very important role throughout our search and move in process. She always being nice and patient, from start till now. It is a very pleasant experience choosing Martin&Co London Riverside.
Thank you!
1/5
TrustpilotAppalling Custom Service
I have to ask that if they don't want to talk to people who want to rent then don't do it. Every time I speak to Martin & Co it is like they might catch a disease from me. They put the virtual tour of properties online and then insist on you have to go through the same thing with them. Woe betide you if you question this. I simply pointed out that all other agencies arrange viewing immediately. I was arrogantly put in my place and that he would decide who would see the property.Message to Martin & Co; not all renters are unwashed plebs. In fact, most of them are not. It would kind of you not to treat us like it
1/5
TrustpilotAvoid like the plague
I just had a call with someone from this organisation and they were so completely and utterly rude - I had to end the call early with the line "Thank you for wasting my time."Their listings NEVER specify if they allow pets (which in all honesty - they DON'T under ANY circumstances) even though they'll lie and say they're "considered".If you enjoy having your time wasted by morons I can't recommend them highly enough.If, however, you value your sanity and time - avoid them like the plague!!
1/5
TrustpilotIf I could give 0 I would
If I could give 0 I would . I rented a flat , 6 months rent up front . The property had no working electric and when I phoned the harborne branch the manager shanti said “what do you want me to do about it” after having no electric all night even though I was told the electric had been checked and was passed . Thier quick to take your money and then rude and unwilling to solve any issues . Shantis attitude is disgusting
4/5
TrustpilotGood Service
I went through Martin and Co to find my little cosy flat with my friend for our first place together. Being young we didn’t know much about renting and the whole process however all the staff were happy to help and clarify anything with us. We did have a slight issue with something in the flat before we moved in, however that all got sorted promptly and in time for our move in date. We are very happy in our flat and would like to thank the team at Martin and Co in Bebington for dealing with us.
3/5
TrustpilotOverall Experience
Overall the company is quite easy to deal with, however we unfortunately dealt with one agent who made our experience quite slow and very difficult, however when we reached out to the head manager (Steve) everything began to run smoothly.
Hello Hannah, we appreciate you taking the time to leave a review for us. We will let the Winchester team know about your feedback. To contact us, please send an email to social.media@martinco.com.
5/5
TrustpilotOliver has been superb
Oliver has been superb. He has made the process as quick, easy and as smooth as possible. Always available to speak to and particularly helpful with recommendations.
1/5
TrustpilotStole money from me.
Started off well, then service began to rapidly decline. It would take months to organise repairs, then when I finally decided I had had enough and moved out the deposit dispute was almost completely fabricated.I had no problem with two of the deductions and said I would be happy to pay them, and asked to proof of the others. The landlord then accepted my 'proposals' without providing photographic proof, further making me believe this was just some attempt at keeping my money. Then when sending the money through DPS, added £20 to my 'proposals', finally deciding it wasn't worth it I have now accepted the payment but I can say with all honesty I will never rent a property through any Martin & Co branch again. I hope that extra £20 they stole off me goes towards employee training!My experience was from 2016.
5/5
TrustpilotMartin & Co was recommended to me by a…
Martin & Co was recommended to me by a good friend of mine when I was desperately looking for the ideal accommodation. I explained to them exactly what I wanted and they have arranged viewing for me during the same week. Fortunately for me I fell in love with the very 1st property I viewed. I submitted my bid immediately after viewing & all the paperwork & contract was completed within 2 weeks. I was very pleased with the outcome. Martin & Co made what should have been a stressful assignment so easy. They were professional, quick & very effective. I would not hesitate to recommend Martin & Co to anyone requiring their services.U'cal Henry
1/5
TrustpilotUnprofessional Service
I called Jenna 15 Feb to arrange viewing property Burrington Drive, Trentham, property had tenants in till 23rd Feb, i confirmed that i was the 1st caller and would get 1st viewing on Thur 24th Feb, low and behold today is the viewing and my husband calls to confirm only to be told they accepted holding deposit yesterday. I work for a Lettings Company in Stoke and we would never do this, if someone was interested they would wait until the viewing or at least confirm with the viewer that there was someone interested in order to give them the opportunity to pay holding deposit first. I will never recommend them
5/5
GoogleGracie has been really helpful with flat searching! :)
5/5
TrustpilotBest agent we have dealt with
I had a leak in my property on a Saturday evening. Paul from the Wimbledon branch was excellent. He came immediately to investigate and dispatched an emergency plumber to the property who was there within 30 minutes. The leak was fixed instantly. He gave us some morrision's vouchers to compensate for the inconvenience. Great company.
Dear Mr, Baker, Thank you for your kind words and taking the time to leave the review for Martin & Co Wimbledon. We're pleased to hear that Paul managed to sort the repairs out quickly for you. Kind regards, Martin & Co (UK) Ltd.
5/5
Trustpilotmy association with martin and co began…
my association with martin and co began with johnathan rees at chandlers ford where amanda and team handled my file with great efficiency. any questions were dealt with promtly to my entire satisfaction. my property manager is now megan ward at the london road branch. i practised as an independant estate agent for over twenty years so understand good customer service. megan is able to offer excellent professional service with guarded informality and a desire to please her client
1/5
TrustpilotTENANTS BEWARE
Tenants beware. In my experience this agency work for the landlord and the tenant is treated like an inconvenience. I rented a property for three years and although I left the property in compliance with the tenancy agreement I was presented with 65 pages of zoomed in photos outlined in red to suggest otherwise. It was an unfair and extremely unpleasant experience and my deposit was withheld. I hope this review can prevent others from this treatment; when you check out please take lots of photos to show your side of things. If it's like my experience it will not be a fair process. Good luck but stay clear if you can!
1/5
TrustpilotNO CONSIDERATION FOR POTENTIAL CLIENTS
Saw a property for rent in Leslie. Contacted their letting agent who informed me that she would send out an application form, pointing out that the property would not be available until start of February AND that those who are in the property were refusing access to it for viewing until they had left.Martin & Co rep was very strict on that and decisive on that. Application forms didn't arrive, despite receiving another promise from them. One day after the forms were due to arrive, we reveived a call from Martin & Co rep, stating that the property was no longer available as it had been rented out......VERY unfair and VERY unprofessional. Absolute disgrace.
1/5
Trustpilot0 stars for 0 decency (London)
I would give 0 stars if I could. These agents have 0 decency.I just came back from a supposed viewing. My partner and I agreed to view the property at 6.30 and confirmed with Luke M. via email to meet at the location.We went at the said time and waited for a few minutes. Decided to call them via the phone number that Luke signed his email with. Some other agent answered and asked us for all our information again, then told us to wait while she checks and comes back to us.10 minutes pass without any sign so we call the number again. A 3rd agent answers and asks for all our information AGAIN, then has the audacity to tell us to wait another 10 mins and if no one shows up we can leave. Luckily it was only _raining slightly_ in London this evening.These agents clearly had no idea what was going on. 0 coordination. 0 decency. 0 skill. 0 professionalism.P.S. they never got back to us to even apologise for their mistakes.
1/5
TrustpilotOne of the worst letting agents I have…
One of the worst letting agents I have seen in my life.Absolutely disgusting, unpleasant and pretentious.Don't waste your time, they will try and push you mouldy stinky house and treat it like they are life savers.
Hello Monika, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotSimply Awful
Awful experience from start to finish, with not a single positive to mention throughout our two year tenancy. • They took an absolute lifetime to complete and send across the initial documentation for us to sign to move in to the property. As it took them over a month to send the documents we ended up completing them whilst we were out of the country, in order to ensure our move in wasn’t delayed.• They failed to send across the signed tenancy agreement and documentation for months after we’d moved in, despite us repeatedly chasing them.• At the end of our tenancy they attempted to charge us a full end of tenancy clean costing £100, despite the apartment being tidied thoroughly before we moved out and their own end of tenancy survey stating that the kitchen only needed some “wiping”. We contested it, and agreed to pay a goodwill gesture of £50 to cover any additional cleaning that may have been required. Martin & Co then took the full £100, which then had to be raised with the Tenancy Deposit Scheme. Martin & Co conceded that only £50 had been agreed and that they would refund us the additional £50 they charged. They finally returned it after being chased twice by the TDS over a number of weeks.We lived in the apartment for two years and looked after it like it was our own, so we were very disappointed to have had both Martin & Co and the landlord try and swindle us out of money once we had left the property. Luckily we took plenty of photo and video evidence, so neither had a leg to stand on with their claims.I strongly advise any property owner and renter avoid this company, as they will no doubt give you poor customer service from the start and will try and squeeze every penny they can out of you when you leave them. If you’re in the unfortunate situation of renting with them, I STRONGLY advise you to take pictures and videos of every single thing possible, as they will try and take advantage of you when you leave.
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Tell us what you need and we'll put you in touch. Martin & Co London Riverside hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
