Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery good service from the team
Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.
BE · 5 April 2024
Agent replied · 13 June 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
Natasha · 23 July 2026
Agent replied · 2 June 2026
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotJames Pendleton's Clapham South Team
The team at James Pendleton's Clapham South office were very efficient, diligent and helpful with our requests for information and guiding us throughout the rent process for my brother and I as we looked to move to a property in Clapham South.We thank Lorna and Suzan for their coordination and support throughout the last few weeks.
Rowland · 6 June 2023
Agent replied · 13 June 2024
Dear Rowland,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton Clapham South. Lorna and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSamuel Phillips has been our agent for…
Samuel Phillips has been our agent for the last year and has provided a great service. Right from the start of the process of finding our current home to now when he is our point of contact for any queries/issues with our rental property, he has always responded quickly and efficiently. I would definitely recommend James Pendleton to friends looking for a place as the whole process has been smooth!
Laura · 13 October 2021
Agent replied · 13 June 2024
Laura,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotPositive experience renting with James Pendleton
Renting with James Pendelton has been a positive experience, and Suzan Salih and Mitchell Elsey made the whole process a breeze! From start to finish, they were super friendly, always there to help, and quick to respond to any questions. They set a high standard of service.
Sara · 10 November 2023
Agent replied · 13 June 2024
Dear Sara,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
TrustpilotAmelia you are a star!
We can't speak highly enough of our experience with Amelia in JP. She really helped us buy our new home not just a house. Her positive can do approach helped us hold our nerve when our chain looked in jeopardy and ensured our purchase when though without a hiccup. Thank you so much Amelia!
A · 5 April 2023
Agent replied · 13 June 2024
Dear A McKenna,Your feedback is very much appreciated, thank you, Amelia will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLorna was a pleasure to work with
Working with Lorna as my realtor was a delightful experience. She was transparent, helpful, and dedicated to finding the right flat for me. Her responsiveness and negotiation skills were impressive, and thanks to her guidance, I secured the perfect flat. I highly recommend Lorna for her outstanding service and professionalism.
Stefan · 27 July 2023
Agent replied · 13 June 2024
Dear Stefan,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotGreat experience
It was a mad rush for us to secure a property earlier this year and it was a positive experience dealing with James Pendleton. I would like to thank Samuel Phillips, our property manager, for always being so responsive and helpful. He’s managed to assist us in fixing some issues around the flat really quickly! 100% recommend.
TT · 25 November 2022
Agent replied · 13 June 2024
Dear TT,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSarah Doyle
Sarah, based in Putney, has managed various tenancies for us and she has always been incredibly responsive and friendly with it.
Ruth · 5 May 2026
Agent replied · 2 June 2026
Thank you, Ruth! We're thrilled to hear about your positive experience with Sarah. Our team strives to provide excellent service, and it’s great to know that her responsiveness and friendliness made a difference for you. We appreciate your support!
★★★★★ 5/5
TrustpilotThanks Sharon!
I recently worked with Sharon as a new tenant entering a flat. She always responded quickly and was easy to communicate with. She was also very patient with us as we were learning the rental process. Thank you, Sharon!
Georgia · 4 March 2024
Agent replied · 13 June 2024
Dear Georgia,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotReliable, efficient and highly professional
James Pendleton have been letting my property for over 14 years and they have provided a great service. The rental team (inc. James Smith, Suzan Salih and Zosia Gray) is very professional, having consistently secured high quality tenants, and I have been fortunate to have James Smith as my main contact during the last few years. James is very easy to work with, always responds quickly and 100% focused on solving whatever problem that arises during a tenancy. And it is largely thanks to James's expert support that the property was in such good shape when it came for me to sell it this summer.I would highly recommend James Pendleton for both their rental and sales services.
Andy · 3 July 2024
Agent replied · 13 June 2024
Dear Andy,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Move In team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotAlways a great experience working with…
Always a great experience working with James Pendleton. Suzan was great at coordinating the new tenancy agreement and getting all the right information quickly and efficiently from the new tenants. The whole process was smooth and easy.
Mary · 28 March 2024
Agent replied · 13 June 2024
Dear Mary,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotRented a property advertised on James…
Rented a property advertised on James Pendleton. Found them to be very professional and helpful with queries.Special thanks to Lorna Meijer and Susan Salih for a seamless process.
Stephen · 20 August 2024
Agent replied · 24 August 2024
Dear Stephen,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotI was a tenant with James Pendleton…
I was a tenant with James Pendleton being the managing agent. James Smith was the property manager and provided excellent service all round - very quick to respond to any problems which we’re addressed right away. Would certainly recommend to any landlords and tenants.
P · 25 September 2023
Agent replied · 13 June 2024
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat service from Elliot at James Pendleton
Elliot Keirle has been very helpful in letting our flat.He is always pleasant to deal with and responds quickly. He managed to find new tenants willing to pay £100 more than the asking price. We're very happy with the service he provided.
Marianne · 30 October 2023
Agent replied · 13 June 2024
Dear Marianne,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotJames Smith was very helpful and…
James Smith was very helpful and friendly when it came to helping us while renting our flat. We are very grateful to him for his help! Thank you to him and James Pendleton for a wonderful experience!
Cecilia · 15 February 2024
Agent replied · 16 June 2024
Dear Cecilia,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSharon Chattalis was very helpful
Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.
Charley · 18 June 2024
Agent replied · 24 August 2024
Dear Charlie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotWonderful care and customer service!
Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.
Amy · 5 May 2023
Agent replied · 13 June 2024
Dear Amy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. We are delighted to hear of your positive experience. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and in particular Sharon. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat experience and smooth process
We've had a great experience securing a flat with James Pendleton. It's been a smooth process and we'd like to thank Brooke who helped us a lot by guiding us though the process, answering our questions quickly and giving us reassurance when we were in doubt.
Laura · 30 May 2023
Agent replied · 13 June 2024
Dear Laura,Your feedback is very much appreciated, thank you, Brooke will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotVery Impressive job by James Pendleton…
Very Impressive job by James Pendleton - again. Listed and let at offer price in just two days and new tenants moved in, in a weeks time. A big Thank You to Will, Suzan, Marcus and the whole JP Team.
John · 2 November 2023
Agent replied · 13 June 2024
Dear John,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. The team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThank you Lorna and Suzan
Both Lorna and Suzan were extremely helpful and friendly when it came to helping us find and securing our flat. I am very grateful for there help and for making the renting process stress free!
Emily · 13 February 2024
Agent replied · 13 June 2024
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotProfessional, friendly service
As a landlord wishing to avoid the stress and hassle of renting, JP and in particular Suzan Salih provided a professional, personable service which made the whole process very straightforward.
David · 21 May 2024
Agent replied · 13 June 2024
Dear David,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotI had a great experience with JP and Suzan
I had a great experience with James Pendleton. Suzan was so accommodating and made sure our move in was swift and stress free. Would highly recommend them!
Peter · 12 July 2024
Agent replied · 24 August 2024
Dear Peter,Thank you for your 5* review of the recent service you received from our James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 4/5
TrustpilotJames Pendleton let my property for 16…
James Pendleton let my property for 16 years, the renewal and change of tenant processes were always very straight forward and Zosia in particlar was very helpful. Rent was always turned around and in my account within 24 hours curtesy of Hana.
Kevin · 25 August 2023
Agent replied · 13 June 2024
Dear Kevin,Thank you for your continued custom throughout the years, this means the world to us and for taking the time to let us know how your experience has been with our Lettings team. Zosia and Hana will be delighted with your review, as are we. Customer service is our top priority and your comments have reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
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