Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames Pendleton Move in co-ordination - Suzan Salih
I was very happy with the service that Suzan Salih provided in assisting with my move in co-ordination. She was very professional and always on hand to assist with my queries. Suzan was prompt, professional and very friendly, and made the process feel very simple and streamlined. Thank you so much Suzan!
Minerva · 31 July 2024
Agent replied · 24 August 2024
Dear Minerva,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotHelpful and efficient!
Danielle Lisbon and Emily Rowland were super helpful and very efficient during the renewal of my tenants' contract. :-)
JBB · 15 September 2025
Agent replied · 25 September 2025
Thank you for your fantastic feedback, JBB! We're thrilled to hear that Danielle and Emily provided you with excellent service during the renewal process. Your satisfaction is our priority, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotGreat experience with Christie N.
Christie N. was extremely helpful, responsive and efficient throughout my stay at Fernlea Road, and always made sure that any questions or requests were addressed promptly.
María · 13 August 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback, María! We're thrilled to hear that Christie provided such excellent service and made your stay enjoyable. We strive to ensure our tenants have a seamless experience, and it's great to know we succeeded with you! Your kind words mean a lot to us.
★★★★★ 5/5
TrustpilotJames Pendleton were very proficient in…
James Pendleton were very proficient in their establishment.I have been very much pleased with those I have been dealing with until I managed to rent the flat. Mr Elliot Keirle was the first person I was communicating with and was extremely pleased with him during our conversation on various aspects of renting a flat and likewise with Toby Gardiner and Suzan Salih.
Baalawy · 27 November 2023
Agent replied · 13 June 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Elliot, Toby and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat experience as tenants
Had a great experience as tenants with James Pendleton over the past 2 years. Communication with our property manager James Smith was always excellent, he always addressed any issues quickly and made the whole moving out process as easy as possible for us. Thank you personally to James and to the rest of the company!
Jess · 12 April 2024
Agent replied · 13 June 2024
Dear Jess,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team during your tenancy. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotExcellent agents
James Pendleton have been managing our property for a few years now and we have been very happy with their service right from the start. Sam Phillips is the agent that manages our property in particular and he is has always been very professional, responsive and quick to come up with ideas to help with any problems. We are particularly grateful to Sam and his team as they have been extremely helpful whilst we have been having problems with the Council not doing some much needed repair work, meaning the flat has been vacant. Throughout this Sam has been helping us to chase the Council, meet contractors, give advice on work that is required and prepare the flat to be re-let as soon as possible. Sam, and James Pendleton, really do go above and beyond. Would highly recommend.
Liz · 28 February 2022
Agent replied · 13 June 2024
Dear Liz,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotA great experience
Tom Soutar made our whole initial experience so easy and straightforward. He communicated clearly and was fantastic to deal with.Suzan Salih supported us with all of the documentation and provided everything we needed quickly and efficiently. She responded to queries quickly and nothing was ever too much trouble for her.A very positive experience with James Pendleton throughout.
Dom · 22 February 2024
Agent replied · 13 June 2024
Dear Dom,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA very smooth process
This was my first experience with James Pendleton and they were incredibly helpful. Matthew Gilmour guided us through the offering process, answering any questions we had and providing regular updates. Suzan Salih was very helpful with the move in coordination, and made the process smooth and easy. All makes a really big difference so a big thanks to everyone involved.
Will · 1 December 2023
Agent replied · 13 June 2024
Dear Will,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotExcellent service, particularly in property management
I've rented my flat out with James Pendleton for a number of years and the service has always been very good and they have always found good tenants for my property. This year I moved to letting them manage the property as well and Sam has been excellent - nothing is ever too much trouble and he is quick to respond and diligent about following things up. I know I can rely on him to solve problems and make things happen which is a huge relief as a landlord. Highly recommended.
Sarah · 24 December 2021
Agent replied · 13 June 2024
Dear Sarah,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work together.
★★★★★ 5/5
TrustpilotGreat all round customer experience!
Working with Lorna and Tom was a pleasure. Lorna showed us around the property, helped us through the application process and was extremely professional. Tom was amazing in helping process our application and assisted us with a very quick move in date. I couldn’t recommend working with the team at James Pendleton any higher.
Ruari · 20 March 2024
Agent replied · 13 June 2024
Dear Ruari,Thank you for taking the time to inform us of the positive experience you have recently had with the Northcote Road branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotGreat service
I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.
Lewis · 25 July 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback, Lewis! We're thrilled to hear that Sharon provided such a professional and smooth experience. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotWell organised and clear
Very well organised and clear with the process of moving into my new tenancy, I was recommended James Pendleton by friends. I would in particular like to thank Suzan Salih for helping me get through the process and answering questions I had throughout the process and was very responsive.
Remikins · 22 June 2024
Agent replied · 24 August 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and even more chuffed to hear we were recommended. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Arfan · 2 February 2024
Agent replied · 13 June 2024
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSharon was really helpful in answering…
Sharon was really helpful in answering all our questions during the tenancy! Thank you!
Matthew · 22 September 2025
Agent replied · 25 September 2025
Thank you, Matthew! We're thrilled to hear that Sharon provided excellent support during your tenancy. We strive to make every experience positive, and your feedback means a lot to us.
★★★★★ 1/5
TrustpilotSuch dishonest disgraceful agency!
Such dishonest disgraceful agency! The manager from Knightsbridge called Andrew is useless and unprofessional!
ZR · 15 September 2025
Agent replied · 25 September 2025
We're truly sorry to hear about your experience, ZR. Your concerns are important to us, and we take them seriously. I have spoken with the team and understand all maintenance and repair requests should be raised directly with your landlord. If you need any further support please do let us know but be mindful that we have no authority agree to any requests. Kind regards.
★★★★★ 5/5
Trustpilot5 star letting agents!
Finally a lettings agency worthy of praise. The Richmond office is a well organised and professional operation with the opposite of a cookie cutter approach and a solid appreciation of individual circumstances.
Poncho · 8 May 2026
Agent replied · 2 June 2026
Thank you, Poncho! We're thrilled to hear you had a positive experience with our Richmond office. We strive to provide personalised service and appreciate your recognition of our efforts. Your feedback motivates us to keep raising the bar!
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Jessy · 4 April 2024
Agent replied · 13 June 2024
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
Jessica · 19 August 2026
Agent replied · 24 September 2026
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 24 August 2024
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 2/5
TrustpilotDisappointed
I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.
Bushra · 30 April 2026
★★★★★ 5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
J · 22 August 2023
Agent replied · 13 June 2024
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotThomas was a delight to deal with
Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all
Oliver · 9 April 2024
Agent replied · 13 June 2024
Dear Oliver,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Departments. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotResponsive and efficient
I have used several estate agents over the years and James Pendleton is by far the most responsive, efficient and organised I have come across! In particular Samuel Phillips has been fantastic throughout the whole process of renting from start to finish. He answered my questions about the property with clarity and was very responsive to my emails which made the experience with James Pendleton very easy and smooth, thank you Samuel!
Suzi · 6 February 2022
Agent replied · 13 June 2024
Suzi,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 4/5
TrustpilotHi I am working with a property manager…
Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.
Anonymous · 18 May 2026
Agent replied · 2 June 2026
Thank you for sharing your experience! We're glad to hear that Shanze's enthusiasm and dedication have made a positive impact. We strive to support our team in providing excellent service, and your feedback means a lot to us.
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