James Pendleton, Wandsworth Common & Earlsfield Office Wandsworth reviews

★★★★★ 5/5

Google

Ralph was very informative and professional - would recommend!

Chris · 28 June 2024

★★★★★ 5/5

Trustpilot

Professional and friendly!

Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.

Emily · 1 September 2023

★★★★★ 5/5

Trustpilot

Wish I had my previous properties managed by them!

Estate agents often get a bad rep and I have dealt with a few in my time to know how they manage properties. I have never been met with the incredible service that James Pendleton offers and especially James Smith who is my point of contact. Emails are answered almost instantly and all of the background chasing is handled brilliantly. Any issues we have with our property seem so much less stressful knowing we have someone who really seems to care about giving a great service. James is fantastic, both Smith and Pendleton!

Momina · 22 November 2022

★★★★★ 5/5

Trustpilot

You're in good and capable hands

Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her

Lord · 18 July 2023

★★★★★ 5/5

Google

I was buying a house through James Pendleton. We had great service from Oliver Greig who was at our side all the way through. We were pipped to the post at offer stage but when the initial offer fell through he was able to get us into the house very quickly to meet the owner so that we could re-establish our original offer. Throughout the process we felt well supported and even though he was acting on behalf of the vendor it was clear that he wanted the deal to go through and managed to smooth some of the issues that came up between the lawyers. Even after the exchange he was willing to spend time in the house with us as we measured up. Then on completion we decided to take up the JP offer of holding keys on our behalf. We dealt with a lot of agents during our long and stressful property search in Clapham and Wandsworth. But we certainly felt we could trust James Pendleton, that they were responsive, supportive and available. When we eventually come to sell we would certainly consider them.

Simon · 26 October 2022

★★★★★ 5/5

Google

Jessica was able to accommodate to our schedules and guide us through the rental process in a friendly and professional manner.

Tom · 4 April 2025

★★★★★ 5/5

Trustpilot

Great service!

Suzan has been helping to manage my rental property for quite some time now and I always found her to be reliable, friendly and professional. Highly recommend Suzan and James Pendleton.

Tim · 1 November 2022

★★★★★ 5/5

Google

The team in Wandsworth Common, Bella, Emily, Katherine and Tom were fantastic. It was an unexpectedly long and arduous process at times and it made all the difference to know it was in the safe hands of smart, efficient, transparent and professional team. They went far beyond the extra mile in crossing the line for this transaction providing round the clock updates and successfully coordinating the numerous parties involved. They are upmost professionals and yet very personable - a very slick team ! Thank you !

Anna · 27 October 2018

★★★★★ 5/5

Google

We finally sold our flat in Jan this year , after having an offer accepted back in Feb 17! We did not foresee the problems that would come up with the lease on our flat which meant a very long an stressful year of sorting it all out , while trying to keep our buyers on board. Emily was our agent at James Pendleton and she did a sterling job! She worked her socks off to help keep our buyers in place, constantly went above and beyond to get things done to help quicken the process, she made what was possibly the most stressful experience I have ever been through that bit easier. Our buyers are finally in their new home and my partner and are very happy in our new home. She deserved every penny of her commission and would recommend them to anyone.

Kate · 27 October 2018

★★★★★ 5/5

Google

I worked with Emily for a while to find my property. It took a little time because I changed my search parameters but Emily was always patient and ready to help me. She was absolutely committed to finding me exactly what I wanted, which saved me a lot of time and effort looking at unsuitable properties. When I made an offer on the property I've just completed on, Emily and the wider team at James Pendleton (Zara) were a fantastic support. I cannot thank and recommend the team at James Pendleton enough with an extra special thanks to Emily for her help and perseverance.

Denise · 27 October 2018

★★★★★ 5/5

Google

We used James Pendleton Wandsworth Common to sell our flat in 2018 who were excellent from start to finish. We did not expect the drama and stress of selling and James Pendleton helped us through the entire process for the 8 months our flat was listed on the market. Having 2 sales fall through, and watching the market decline, Emily, Tom, Bella and Katherine were amazing throughout providing guidance, updates and constant re-assurance that our sale was important to them. The team at James Pendleton, really changed my mind about estate agents and would 100% recommend them to any friends in the SW area.

Mary · 27 October 2018

★★★★★ 5/5

Trustpilot

Helpful and proactive

Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.

Helen · 30 October 2023

★★★★★ 1/5

Trustpilot

Avoid - Told would be evicted for asserting legal right.

We are currently a tenant in a property that James Pendleton manage, we have reached the end of the fixed term tenancy agreement on a AST.We were told that market rent is not relevant on what the landlord can charge for rent on the property, and that their lettings director is very accurate. So according to James Pendleton our flat should be rented out at £200 more per month than a flat in the same block that was being advertised at.... We asked to go onto a statutory periodic tenancy (one months notice) which is the legal default position, the person dealing with this completely ignored that request. Then told us, we have created a new agreement so you need to sign that one (with two months notice) as that is what the landlady has signed (not that we have agreed to this). The upshot is that we were emailed saying "it is likely that the landlord will issue notice unless you sign". NB: The landlord has categorially denied that the instruction came from them. I was told that all of their 700 tenancy agreements have agreed to have two months notice, so if you don't want to be threatened with eviction for trying to assert your legal rights I would recommend that you try and steer clear of a property managed by them.

Richard · 28 July 2022

★★★★★ 5/5

Trustpilot

Toby and Suzan went above and beyond to…

Toby and Suzan went above and beyond to deliver excellent client service and I have been very pleased with the whole process provided by James Pendleton when letting my property

MD · 9 October 2022

★★★★★ 5/5

Google

I would like to thank Tom Harvey and his Sales team especially Emily on the successful sale of my flat in CR4. From start to finish it was seemless from excellent marketing online, first class communication and constant feedback throughout the marketing and sales progression. Selling AND buying is supposed to be one of the most stressful experinces you can go though, however James Pendleton made this all very much pain free. I would highly recommend James Pendleton to anyone I know. Thank you.

Rachelle · 27 October 2017

★★★★★ 5/5

Google

I have recently sold my house through James Pendleton and I have been thoroughly impressed by the service I received. They worked exceptionally well as a team and all have helpful and constructive attitudes always prepared to go the extra mile to help us. They were great communicators which was really important given I was based overseas. Once an offer was accepted, they worked very hard to keep the chain communicating, give quality guidance and manage any issues where they could. I have not doubt the chain would have collapsed without their professional and pro-active input. In summary, James Pendleton offer a highly efficient service, work with great integrity and are courteous at all times. A big thank you to Aaron Lloyd-Goodwin, Tom Harvey and Emily Jolliffe.

Pete · 27 October 2017

★★★★★ 5/5

Trustpilot

Great Team

James Pendleton has been amazing in helping us secure a house to rent, always very responsive to questions and especially thank you to Matt and Suzan!

Emma · 20 February 2023

★★★★★ 5/5

Trustpilot

Sharon has been really helpful guiding…

Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout

Ash · 25 May 2023

★★★★★ 5/5

Trustpilot

Working with Samuel Philips and the…

Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.

Gelvin · 5 May 2022

★★★★★ 5/5

Google

If everyone in the house moving business was as great as Emily, it would be a happier world. She is a delight to work with: proactive, responsive, calm, and helpful. On various occasions, I found myself saying “thank God for Emily” because it felt like she was the only one in the transaction who was consistently on the ball. I know there are cheaper options for selling your home, but I think JP are well worth the money.

Emma · 27 October 2018

★★★★★ 5/5

Google

My partner and I have just bought a house with JP. Ed Whyte and Ed Woolford were an absolutely fantastic team; so helpful, friendly and knowledgeable throughout the whole process. They definitely went above and beyond, and we are so grateful!

Emily · 26 October 2020

★★★★★ 1/5

Facebook

Whether you're renting or a landlord, stay well clear of James Pendleton Estate agents. We were tenants. We used the 6month break clause to get out at the earliest possible stage. That flat was managed by Pendleton. The management left us without heating for a month whilst temperature dropped to -5. We were told it wasn't in our rights to have heating... We had issue after issue with other faulty fixtures and fittings. Staff were inexperienced and ill-informed of their obligations as managers of the property, and also of the landlords duties under the Landlord and Tenant Act. When it came to the flat going back on the market James Pendleton continuously breached the contract with regards to viewing times and notice given, then tried to blackmail us into allowing the viewings as and when they wished by telling us that our deposit would be in jeopardy if we refused viewings. It's now been 2 months since we've moved out and we just got back the deposit - but not all of it! We lost out to additional cleaning charges even though we received the flat in a poor state, only having a domestic clean. We arrange ANOTHER professional clean and were then told that the new tenants would have a say in the cleanliness of the flat and the release of the deposit, ignoring the check out inventory!!! What a joke. They take your money and treat people like crap. The landlord lost out on a full tenancy due to their incompetencies as well, it not just the tenant that they take advantage of. I've emailed their MD asking for phone call to discuss the issues. That was over 2 weeks ago now, no call. Beware of James Pendleton!!

Chris · 17 May 2016

★★★★★ 5/5

Trustpilot

Rental property

We found our rental property through James Pendleton. Suzan and Thomas were very helpful at every turn, would highly recommend them for their professionalism and excellent customer service.

Phoebe · 9 November 2022

★★★★★ 5/5

Trustpilot

Tenants' Perspective

As a flat of three young professionals, we were consistently impressed with the service provided by James Pendleton during our three-year tenancy. Between us we have rented through numerous estate agents and it is no exaggeration to say that James Pendleton has proven to be far and away the best. Every member of staff that we encountered was responsive, efficient and accommodating. Not only this, but the pragmatic and fair way the property (and tenancy) was managed was first class. We would have no hesitation in recommending James Pendleton to friends, and would happily use its services again ourselves.

A · 21 March 2022