Dexters Putney reviews

★★★★★ 1/5

Trustpilot

Bad Service

We got assigned to Sam after Hadrick gave us a favourable decision from the Lanlord and left the organisation, then it went downhill from there. Sam was hard to reach and would give conflicting information. We went through a thorough reference check. For about a month we went through the rigorous checks and according to Sam, all references checked out. He said it was due to finances. We gave more information and proof of adequate funds and offered to pay 3 to 6 months rent in advance. We were honest and forthright, then he came back to say that the Landlord said no. We don’t know what game they were playing but it would have been nice if Dexters had told us from the beginning that they wouldn’t give us instead of stringing us along for a month. I found Sam most unhelpful as he seemed to always not know or wasn't sure or he would quote the wrong figures which were quite demoralising as these are very serious issues. At first Landlord said no, then he said yes then he said no again. What really happened? We were treated so unfairly. This flat was for my elderly mum but this has caused her emotional turmoil. Piece of advice - be forthright from the beginning and no one would feel bad. It really shouldn’t have gone that far knowing it wouldn’t be favourable to us after being told 'yes' for one month. We had a credible guarantor whom you asked to produce another guarantor. What then is the point of getting a credible guarantor? Just be honest and don’t trick people. You gave us false hope and kept us waiting :(

Olu · 17 July 2023

★★★★★ 5/5

Trustpilot

I recommend Dexters Estate Agents 100%

I have been with Dexters Estate Agents for the past 6 years, Myra and her team have been extremely helpful and very very professional in dealing with tenants on our behalf, I have not had any issues with agents or tenants so far, they are quick to resolve any problems with the property using only the best service providers on my behalf, I recommend Dexters if you are looking for a stress free property management agentsKamran

Kamran · 25 October 2023

★★★★★ 1/5

Trustpilot

Horrible after service. Amazing sell at the start

The estate agents had done a great job of getting me convinced that it would be an amazing experience. All was fine till I rented my property. The property manager they assigned me was horrible - Lee Porter. The tenants had issues with heating and they complained to the estate agents and they did nothing for 5 days including telling me. I had to jump in to help even when I was paying them an arm and a leg so I don’t get bothered. Third, even after written communication that I checkin and checkout fee was a total of 288£ they charged me 144£ extra and just said it was a miscommunication at their end. And not even an apology for the miscommunication. Third - and the worst - after the tenants left, the property was in a horrible shape. No cleaning done. And the property manager kept saying this is domestically cleaned standard. Even when the checkout report said that further cleaning is needed at many places. Agent was outright rude and instead of us feeling like landlords - she made us feel horrible. Literally she told the cleaning agents to spend no more than 2 hrs on the property to clean and no more. The cleaning company had informed her that more cleaning is needed - but she said an outright no. We came home to a flat which was disgusting g and had to pay 15 hrs of cleaning. Mind it that while tenants were here we were paying for 4 hrs of weekly cleaning. And on top of it she getting 2 hrs as end of tenancy cleaning was outrageous. Funny thing is that none of it was supposed to be coming out of estate agents pocket. The tenant was to pay it and was ready to. Lee Porter somehow just wanted this to be a horrible experience. Such a shoddy employee. I would stay away from a company which lets their clients be treated like this. I am engaging a different agent for my further leggings and sale. And they are doing so much better.

DM · 12 July 2023

★★★★★ 5/5

Trustpilot

Very positive experience

Nabil has been fantastic! She responds promptly to our queries, provides clarity on next steps and is proactive in communicating outcomes. Her support has been greatly appreciated.

Charlie · 17 October 2025

★★★★★ 5/5

Trustpilot

My son and I have rented an apartment via Dexter…

My son and I have rented an apartment through the Dexter agency for the past six years. The company has done an excellent job handling any issues that arose. Whenever we had a problem, for instance, with the washing machine or air conditioner, Dexter resolved it very quickly; they would always send a repair technician or replace the appliance if it was too old to fix.

MS · 17 September 2026

★★★★★ 5/5

Trustpilot

Nabeel is hugely professional and easy…

Nabeel is hugely professional and easy to work with! I have worked with a number of Property Agents before and as we have entered Christmas we have run into a number of issues in the house with electricity, gas & a broken cabinet. Nabeel has quickly mobilized people to help us and remained communicative and effective through every step of the process. Easily the best agent I have worked with to date. - Ben

Ben · 6 December 2023

★★★★★ 5/5

Trustpilot

Amazing experience- Thanks Nadia!

Dexters in general has been incredible but I have to mention Nadia at the Dexter’s City office who has gone above and beyond to find us a flat. She always kept in mind all of our needs and requirements and gave us the best options. She was extremely helpful and understanding throughout which we really appreciated. It would have been impossible for us to get comfortable with the whole process without her help. I would 100% recommend Nadia as she is absolutely amazing at her job.

Vidushi · 7 July 2023

★★★★★ 1/5

Trustpilot

Worst service ever

Would give zero, if I could, minus if I could. I have been with them for over five years, always paid on time, I’ve never called unless there was a serious issue (the last time there was a leak of carbon monoxide from the boiler), always kept the property in fantastic conditions (see report from visits).. The flat needs serious refurbishment and this is due to the fact, that is very old.. the last visit was in February 2023 when I was told that they will let me know after contacting the property landlord. I’ve been emailing them ever since, the only reply I had of the eight emails was that my property manager was on holiday and he would’ve reply to me once back after the 2nd of May. No contact from them. Around the 20th of May I called and I spoke to a lady, she told me that is actually my responsibility because I don’t know whether I want to stay or not, which is a fat lie because I specifically said to them, unless I have to move out I don’t wish to move out. However if the refurbishment takes months, I’m not sure I want to come back and do another move. The place is very convenient for me and is walking distance from work, There is also another situation I can’t disclose here, for me to stay . Once again, I was promised to be contacted within a week it’s been over a month and a half now and I had no correspondence. The lady also added that due to the amount of work will need to be done in the flat, They might need to move me out earlier than the end of the contract. This news has generated a huge amount of stress on me because I have a cat because it is very unsettling for someone receiving this sort of news, once again that was around the 20th of May. The flat has serious issues such as unpainted kitchen, looks like a garage(been for 5years, asked ever since I lived in), cracks in the floor tiles, the double ceiling used for the spotlight has not been done properly and there are insects in between the ceilings. Let alone the gate doesn’t close. The doors don’t close. The painting coming off the walls and the furniture is not existent (I rent a furnished flat) and where exists is very very old and no fit for purpose. The balcony is cracked and when the council came to check saw some suspicious ‘mold’ which they said could look like asbestos. Hopefully it’s not. They told the agency, I told the agency, nothing was done (council visit was around the 20th of March). I really don’t know what else to do to get them to give me an update. I appreciate the owner might not want to pay for all this works, but I deserve to know what’s gonna happen with me in my cat. Due to the circumstances, I’ve asked them if they could help me and put me in touch with the letting team, once again I was told it’s my responsibility to find a different place and contact the department even if they are moving out and it’s none of my fault. Obviously they have been very quick in putting my rent up last time I renew the contract.

Giulia · 6 July 2023

★★★★★ 4/5

Trustpilot

Props to our property manager Rasel

I have been living in this property for 2+ years plus and my flatmate for 5 years plus. When the management changed to Dexters I must admit that things started to run smoother in terms of admin.Rasel is a very friendly, approachable and knowledgeable property manager who has made our renewal for a third year very straightforward and easy, and is always available to answer any questions. People like him make you want to stay in the same property for longer!!

Roki · 5 July 2023

★★★★★ 5/5

Trustpilot

Dexter's Hendon - Isabelle is fantastic

I've been dealing with Isabelle in the Hendon office recently while we've been looking at purchasing a flat, and even though it hasn't been an easy process (we were gazumped on one flat and the other was taken off the market) Isabelle has worked so hard to find us the right flat and has been an absolute joy to deal with. She's personable, friendly and professional and she just worked so hard for us, getting us in to view properties right after they were taken on and it's just been such a fantastic experience working with her and the entire Hendon office. She's an absolute credit to Dexter's and you're very lucky to have her. Thanks Isabelle!

RachelDargan92 · 3 July 2023

★★★★★ 5/5

Trustpilot

Outstanding Service and Expertise

I recently had the pleasure of working with Isabelle, an exceptional estate agent from the Hendon branch, and I cannot express enough how impressed I am with her professionalism, expertise, and dedication. From the very beginning of my property search until the final sale, Isabelle went above and beyond to ensure a seamless and stress-free experience. She promptly answered all my queries, kept me informed of every step, and even provided valuable insights and advice. Her professionalism and promptness in handling paperwork and negotiations were remarkable, making the entire process a breeze. Without a doubt, I would give her five stars for her outstanding service!

Bella · 28 June 2023

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Jamil at Dexter's Estate Agents during the purchase of our first house. From the beginning, Jamil demonstrated an exceptional level of professionalism, expertise, and dedication that exceeded our expectations.What truly set Jamil apart was his unwavering commitment to customer satisfaction. He consistently went above and beyond to address our concerns and answer our countless questions, making us feel supported and reassured every step of the way. His prompt responses and clear communication helped streamline the purchasing process, minimizing any potential stress or confusion.Throughout the negotiation and closing stages, Jamil proved to be an invaluable asset.Jamil's professionalism and personable nature fostered a genuine sense of trust and rapport. His friendly demeanor and approachability made it easy for us to discuss our requirements openly and honestly. He always made us feel like a priority, taking the time to address any concerns and offer valuable advice.Overall, Jamil's exceptional service and expertise made our first house purchase a truly positive and memorable experience. We are grateful for his guidance, patience, and commitment to ensuring our satisfaction. We wholeheartedly recommend Jamil at Dexter‘s.

Jake · 26 June 2023

★★★★★ 5/5

Trustpilot

I moved into a property next door to…

I moved into a property next door to one under Dexters letting management. Some problems with damp, guttering etc are related to the managed property. I contacted Dexters and Poppy Russell has been efficient, arranged contractors for that property and kept me informed. I am impressed that I am not the client, but feel valued. Poppy is a credit to the company and should I hear of anyone needing a management service, would recommend based on this experience.

Wendy · 19 August 2023

★★★★★ 5/5

Google

Would definitely recommend Dexters! Particularly Seyi, who is currently helping me secure a rental - he is extremely responsive and constantly keeps me in the loop which I appreciate!

Kelly · 22 September 2025

★★★★★ 5/5

Google

Amalia has been an absolute pleasure to work with. She is professional, kind, considerate and extremely helpful, always responding in a timely manner and addressing my queries and concerns. I would highly recommend her to any of my friends and family, and trust she will go extremely far in her career given her dedication and positive attitude.

Sam · 11 October 2024

★★★★★ 1/5

Trustpilot

Terrible customer care

I would like to inform you of some of your employees unprofessionalism and lack of listening skills that are working at Dexters. Having been a tenant for the last 4 years, have I ever been treated with such unprofessionalism. The window in our bedroom which has now broken down for the third time due to its flimsy material, has now broken down again. Unfortunately now it has broken down in a weather that is far hotter to deal with then before.. The property we are in only has one window (which helps with the heat from the kitchen and one living room door. So in the evening it is unbearably hot in the bedroom which makes it incredibly uncomfortable to sleep in.As soon as the window broke, which was on Wednesday evening, my girlfriend emailed the agency property manager. This was with hope that someone would read the email straight away the following morning. The next day, we called the property manager Sophia too in hope that this would be rectified as an emergency due to the way the property is (lacking ventilation) and the weather we are having at the moment. We were told someone would come to fix the window asap (this was yesterday, Thursday). Nobody came. Today I called Sophia, only to be told that this wasn’t an emergency and to ‘just get a fan’.Sophia had no interest in helping solve the situation: When I asked her to listen to me, she refused to listen to my explanation annd that the flat wasn’t in a liveable state but she hung up. I called back only to be consulted by another colleague who I was rudely interrupted by and like Sophia, wouldn’t listen to my situation and eventually hung up when she felt like no longer listening to what I had to say.. Which may I add, sounded like she had left the phone off the hook but wasn’t present. I had been working with Margaret for a long time and I never once had an issue with the property manager. I’ve always been very patient with the breakdowns and faults within the property but this is the first time when the property, isn’t in a state bearable to live in. In one day, I was faced with two rude members of staff, with no interest in getting this problem fixed before the weekend. When it could be, having already felt with the same problem twice before. I finally contacted a staff member from customer relations who was very efficient and said she would get on it straight away. I would no longer like to be in touch with Sophia or her second colleague as I find them both incredibly rude and insufficient at their job. They don’t care about their tenants, they have no interest in helping. They would just rather make me feel even more uncomfortable knowing that I don’t know when I will be able to live in the flat again. I explained that I would rather rent a place if this wasn’t dealt with immediately because of the warmth and condition of the flat. Which she replied with ‘well you can do what you want but that won’t be something that we will reimburse you with’. There was a huge lack of progress or help in solving the situation as quickly as possible’.I won’t be responding to any of Sophia’s emails from now on and wish to speak with somebody else who is willing to take their job seriously. I feel like my rent payment and time having having rented the property should be enough, to at least, show a bit more consideration and that who I speak to should try and listen to what is being said rather than being interrupted and passed down to another colleague to only show the same kind of courtesy. I’m not sure how well Dexters are doing in the property market, but it seems like you you don’t need your loyal customers to be satisfied. Or need my business.I am planning to speak to citizens advice regarding the matter if it’s not solved before the weekend. As I believe there must be some kind of law, regarding the safety of the living conditions ar the apartment. Seems there is only one window in the property that works and two bedrooms, one kitchen and one bathroom. Also there is definitely a lack of ventilation due to the mold that is also in by the door frame in the living room that is still waiting to be resolved.

Thomas · 23 June 2023

★★★★★ 5/5

Trustpilot

Hannah Wicks Tenancy Management

Hannah Wicks has been assisting me with respect to Tenancy Management, i have found her by far the most diligent person at Dexters. She always keeps you informed and drives matters forward which is important for a Landlord because it gives you peace of mind that and that you dont have to continually chase the agents up for updates. She is resourceful, highly competent and an all-around good person, thank you Hannah, Dexters please take note, if i ran an agency i would snatch her in a heartbeat.

Susu · 21 June 2023

★★★★★ 4/5

Trustpilot

Charlotte Alsford - managing agent

Charlotte Alsford looked after our rented property the past few years and was always available for support and backup as necessary. She was particularly helpful with an insurance claim that necessitated a complete kitchen refurbishment. Tenants appeared content throughout their multi-year stays for which Charlotte can also take credit.

John · 19 May 2026

★★★★★ 5/5

Trustpilot

Professional & Smooth

They are very professional and responsible. I dealt with one of the agents, Frankey Hauxwell, to find a rent for me. She was very passionate, patient, and helpful. She contributed a lot to my property search and found a quiet, safe place to live for me within my budget. She’s also very friendly and professional. She got all communication done with the landlord in one day. Such efficiency is rare to find due to my past experience.I also met some frustrating problems during my reference check, and, thanks to Frankey again, all problems were solved in a very efficient way. In all, my property search was very smooth because of their professionalism, and I highly recommend Frankey. She would definitely make the whole experience better!

Dylan · 12 June 2023

★★★★★ 5/5

Trustpilot

I have had an outstanding experience…

I have had an outstanding experience with Petros. He is always professional, responsive, and truly cares about the well-being of the tenants. Whether it's addressing maintenance issues quickly or keeping the property in top condition. His attention to detail and proactive communication make me feel valued and well-supported as a tenant. I highly recommend Petros for their exceptional service.

Ms · 28 August 2024

★★★★★ 5/5

Google

Amalia has been amazing throughout the process of finding a flat. She's friendly, polite and goes out of her way to help. She's made the whole process completely stress free. If you're looking for a place in Putney make sure to ask for Amalia!

Hope · 16 February 2026

★★★★★ 5/5

Trustpilot

Fast & Professional Service

We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!

Oya · 21 May 2026

★★★★★ 1/5

Trustpilot

I really don't want to work with them ever again

When I was renting the estate agent Henry Liu was informed by myself that I am in the process of buying a house so I'm not comfortable entering a 2 year tenancy, he assured me I can leave any time.That was a lie. They very merciless and cruel scolding me in each call telling me it's not possible to leave, I contacted the actual landlord on LinkedIn and was able to negotiate my freedom, I paid £5,000 they kept my deposit and I was able to leave.2 years later I contact Dexters to sell my house, they give very little time to prepare and they were very slow. And they recommended I leave my house while people view it but they never call to let me know when I can go back home. And they take a week before telling me any feedback

Jun · 28 May 2023

★★★★★ 5/5

Google

Honey was very accountable and always available. She was quick to respond to enquiries and very professional and personable. She made buying my first home much easier.

Tasha · 1 October 2025