Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Aneel · 21 July 2024
Agent replied · 25 December 2024
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
★★★★★ 5/5
TrustpilotThee amazing service in South Ken
I found the team at Chestertons in South Ken to be very efficient, friendly and genuinely nice to deal with. The manager Cory McNally was super helpful in resolving a number of queries I had regarding the tenancy agreement and I would highly recommend using this company. Thanks so much guys. You have been excellent!
Ashi · 12 May 2022
Agent replied · 25 December 2024
Thank you for the great review of Cory and the South Ken team!
★★★★★ 5/5
GoogleAmy and the team have been really helpful to us in getting us into our new place, very responsive and friendly! 🙂 …
Fergus · 25 October 2023
★★★★★ 1/5
GoogleWorst renting experience I've ever had.
8 weeks to fix a washing machine
12 weeks to fix a shower
8 months living with dangerous electrical wiring.
9 months and counting to resolve issues with mildew and damp that we discovered after moving in.
9 months of hell.
All that and much more but I can't even get them compensate me for even just half the time I've lost having to go to the laundromat due to their incompetence and ignorance.
Sam · 10 February 2023
★★★★★ 5/5
TrustpilotGreat experience
I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.
Jordan · 21 October 2022
Agent replied · 25 December 2024
We are delighted to hear how pleased you are with Alhad's assistance, thanks so much for taking the time to provide this feedback. We hope you and your partner are very happy in your new home!
★★★★★ 5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Zhao · 1 August 2024
Agent replied · 25 December 2024
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
★★★★★ 5/5
TrustpilotThank you Bobby
Thank you Bobby Rented my property with in a week.
Mr · 9 November 2021
Agent replied · 25 December 2024
Thank you for taking the time to review your experience
★★★★★ 1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
Michelle · 9 November 2021
Agent replied · 25 December 2024
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
★★★★★ 4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Christine · 1 October 2024
Agent replied · 25 December 2024
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotKate was very helpful and definitely…
Kate was very helpful and definitely made the process smooth running!
AP · 22 August 2021
Agent replied · 25 December 2024
Thank you for the five star review.
★★★★★ 5/5
TrustpilotJasmine is lovely
Jasmine is lovely. I very much enjoyed working together with her.
Ying · 19 August 2021
Agent replied · 25 December 2024
Thank you for taking the time to share your feedback. This is really useful for those who are looking to potentially use Chestertons as their agent.
★★★★★ 5/5
TrustpilotSouth West Lettings
I found Chestertons very professional, reliable and easy to deal with. In particular, Melissa was very good and always went the extra mile to secure tenants for our flat at the best possible price, making sure she was being fair to both parties.
Sue · 18 August 2021
★★★★★ 5/5
TrustpilotVery friendly and capable team that…
Very friendly and capable team that gets things done. I am really pleased with the service.
Suzy · 13 December 2024
Agent replied · 25 December 2024
Hi Suzy, thank you for the positive feedback. We appreciate the support and wish you all the best.
★★★★★ 4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Jenny · 10 February 2022
Agent replied · 25 December 2024
Thank you for the positive review!
★★★★★ 2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Shan · 17 January 2023
Agent replied · 25 December 2024
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
★★★★★ 5/5
TrustpilotDavide Frongia and Tsion Tesefay…
Davide Frongia and Tsion Tesefay handled the contract renewal and rent increase for my flat in a prompt and efficient manner. I am pleased with the outcome.
Mark · 24 August 2025
★★★★★ 5/5
Trustpilotsafety compliance team
Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!
Lily · 27 October 2023
Agent replied · 25 December 2024
Thank you for your kind words Lily, we really appreciate the feedback for the team. If you need anything else, we're only a phone call or email away!
★★★★★ 5/5
GoogleJames Rosenburg was delightfully helpful when showing us around a property we are interested in. Very knowledgeable and helpful! Thank you, Chestertons!
Isabelle · 25 October 2023
★★★★★ 5/5
GoogleChestertons Wandsworth branch were extremely helpful in helping me to find a rental unit at short notice. In a competitive rental market, the help that Amy at Chestertons provided really made the difference in finding the perfect place
Kirsten · 25 October 2023
Agent replied · 24 October 2024
Hi Kirsten,
It's fantastic to hear how our team were able to find you a rental unit in such short notice! Thank you for taking the time to leave this review, and please do reach out if there's anything else we can support you with.
★★★★★ 5/5
TrustpilotReally responsive team
Really responsive team, made finalising my tenancy very easy. Quick to answer questions, or get me information and always very polite to deal with.
SF · 23 September 2025
★★★★★ 5/5
TrustpilotMuch more confident.
After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.
Vanessa · 21 October 2023
Agent replied · 25 December 2024
This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotThanks a lot for amazing guidances…
Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.
Fred · 1 August 2024
Agent replied · 25 December 2024
Hi Fred, thank you for taking the time to write a great review. We are so glad you was satisfied with Katherines services and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotReally helpful and smooth process
Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.
Jack · 2 May 2024
Agent replied · 25 December 2024
Hi Jack, thanks for sharing your experience with Bradley and congratulations on finding a new home so quickly! If you need anything else, please do reach out to us. Wishing you all the best!
★★★★★ 5/5
TrustpilotStav and the team were very helpful and…
Stav and the team were very helpful and professional.
Jack · 10 November 2021
Agent replied · 25 December 2024
Thank you for taking the time to leave a review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
