Trusted Agent profile · Wandsworth
★★★★★
2,597 reviews across 2 platforms
11 Huguenot Place, London, SW18 2EN, Wandsworth, SW18 2EN
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 11 Huguenot Place, is rated 4.6 out of 5 across 2,597 reviews on two platforms, including 399 Google reviews rated 4.9.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptionally helpful [ Max West]
Exceptionally helpful [ Max West] and well facilitated process . I feel very confident in letting my property through Chesterton's office. I have always had very rapid response to any queries . This is very important as I live 200 miles away. Hilary Harris
Hi Hilary, thank you for sharing your experience with Max and the team. Should you need anything else, please do not hesitate to get in touch. Best wishes!
4/5
TrustpilotFriendly & professional
Abbie was really helpful and responsive throughout the process of finding and securing a rental - thanks Abbie!
Thank you for your review!
5/5
TrustpilotStraightforward and easy process
Amanda recently helped my partner and I with a tenancy transfer so that we could move in together. She was efficient in updating us, and made a pretty complicated process straightforward and easy!
Hi Hayley, thank you for the great review and sharing your experience with Amanda. We are so glad she was helpful and efficient. Wishing you all the best.
5/5
TrustpilotGood process, timely response
Tenancy contract came up for renewal. Sharn Murray-Aguilar managed the process well, kept me up to date on progress and liaised well between me and the tenant to get a good outcome quickly.
Hi Lior, thank you for your review and renewing your tenancy contract with us. It's great to hear that Sharn made the process an easy one. Wishing you all the best!
5/5
TrustpilotGreat service from everyone I spoke…
Great service from everyone I spoke with at Chestertons during what was a very challenging time personally. Huge thanks to the team at Chestertons for their help during my length property search. Them opening my eyes as to what I was really looking for has helped me secure a very pretty home for myself.
5/5
TrustpilotThis is a review for Chestertons…
This is a review for Chestertons property management and Synika, my property manager.I have been completely satisfied with Chestertons and with the service Synika has provided. She has been 100% professional and a pleasure to work with.
Hi David, thank you for your kind review. We're delighted to hear that you are completely satisfied with Chestertons and the service provided by Synika. Her professionalism and dedication are truly appreciated. We look forward to continuing to help you where needed!
5/5
TrustpilotExcellent!
Suzan and Lorna from the Wandsworth branch were extremely helpful and diligent in helping me with my new tenancy. The whole process was very smooth and easy. I have rented with different agencies for 10 years and this has been my best experience!
Dear Nikita,Thank you for taking the time to inform us of the positive experience you have recently had with the Wandsworth branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
GoogleA big thank you to Alice, Amelia and the whole lettings team at Chestertons Wandsworth who helped us find wonderful tenants and navigated the whole process professionally and with care for all sides.
5/5
GoogleAlice and her team were amazing and found a tenant for us in no time at all. They were really proactive and went the extra mile, always responsive and provided a great service.
5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
Thank you for the 5 stars!
5/5
TrustpilotRyan at Chestertons is an excellent…
Ryan at Chestertons is an excellent property manager. He always answers my queries swiftly and has helped solve issues. Highly recommended.
Hi Francesca, thank you for taking the time to write a great review and sharing your experience with Isaiah. We are so glad he was professional and kept you updated. We appreciated the support and wish you all the best.
1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me £90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Thank you for the five star review - so pleased that Nishaad was able to help!
5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
Thank you for sharing your experience!
5/5
TrustpilotI can highly recommend
I am very pleased with Chestertons tenant service, most specifically Risida Geeganage (Kew branch), who has been incredibly helpful, professional, and very responsive.Highly recommended!
Hi Sara, we're really disheartened to read this. We've just sent you a request via Trustpilot for further details, if you could please respond to this we'd like to investigate your concerns further.
5/5
GoogleWe were recently looking for a 5 bed house to rent, which had proven very difficult in this current market. Amelia from Chestertons has been so helpful when coming to advice and introducing new options available to us. We will definitely reach out to her in the future!
Hi Daniel, Thank you for taking the time to leave this review. We're so pleased to hear how helpful Amelia has been during your search! We wish you all the best, and please don't hesitate to reach out if you need any further support.
5/5
GoogleChestertons team in Wandsworth branch has been absolutely amazing with marketing and the sale of my property. The team are very kind, personable and incredibly professional especially the branch manager Oliver Mason. No doubt he has been my lucky charm. He managed to get me two offers within the first two viewings and that’s a record sale for any property. Oliver, I thank you and your lovely team for your dedication and perseverance in getting me to exchange, soon complete. You deserve all the credit you can get. You are a star ⭐️ ⭐️
5/5
GoogleAfter months of searching, we finally found a place to call home with the invaluable help of Chesterton’s. We made an unconventional offer for our home, nothing outrageous but indubitably extra work for our intermediary. Amy, our assigned representative from Chesterton’s, was very helpful in getting the transaction expedited, with terms that ourselves and the landlord were happy with and at a date convenient to all. To enable this, Amy coordinated with both parties constantly - whether on week-ends or late in the evening, she was always available to help. She also made the process very painless and we are now happily moved into our new flat thanks to her professionalism and diligent efforts. I hope estate agency employees get enough holiday to compensate for such busy weeks as from outside it would seem there is no separation between office and leisure hours, nor between weeks and week-ends!
5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.
5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Thank you very much for your review Simona. We are pleased to hear this.
5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Thank you for sharing!
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