Trusted Agent profile · Wandsworth
★★★★★
2,415 reviews across 2 platforms
153 Upper Richmond Road, London, SW15 2TX, Wandsworth, SW15 2TX
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 153 Upper Richmond Road, is rated 4.5 out of 5 across 2,415 reviews on two platforms, including 219 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chestertons Putney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotBest estate agent experience we've had…
Best estate agent experience we've had thus far. Stav and Olivia have been super responsive and helpful throughout (from the very beginning arranging flat viewings with us, helping us put in an offer, and answering and solving any queries we've had about the property). Would definitely recommend Chestertons to family/friends!
Thank you for sharing!
1/5
Trustpilotdon't use these guys if you want to…
don't use these guys if you want to rent In putney, they are incredibly lax and incompetent, rented through them for approx 18 months, took ages to get faults fixed at various times in lease now can't get my deposit refunded
Hi Peter, thank you for replying to our request for further details, so that we could investigate this for you. After speaking with our Head of Property Management, they would like to apologise for any inconvenience caused and have confirmed that they are actively chasing your previous landlord for confirmation on the release of your deposit. Once this has been received, we will return your funds as soon as possible. Should you have any further queries, please do not hesitate to reach out to us by emailing social@chestertons.co.uk and we'll be happy to help.
4/5
TrustpilotGenerally good
Generally good - dealt with many people and departments all pretty helpful and responsive. I was particularly impressed by Sarah Norton who helped and explained what I needed to go forward with the let, EPC reports, inventory etc.. Very helpful and swiftly done.
Hi Gina, thank you for taking the time to leave this review, we are very happy to hear that you've received good service. Please don't hesitate to get in touch if you need anything else!
5/5
TrustpilotExcellent service and friendly staff
Excellent service and friendly staff. Special thanks to Bronte, who accommodated us on the viewings and provided us with constant updates throughout the process. I would highly recommended them!
5/5
TrustpilotExcellent service
Excellent service I have been using CHESTERTONS for more than 20 + years
Hi Yillmaz, thank you for the great review. We appreciate you using Chestertons for 20+ years. We are always here to help.
4/5
Trustpilot26 Cumberland Mansions
We had a good experience with Chestertons so far. Moving into the property and signing the contract was pretty straightforward. My only concern is that I've complained about a few things that needed to be renewed in the house a few months back and no one took action.
Thank you for sharing your experience with Chestertons, we appreciate your feedback. If you still have any unresolved issues, please accept our request for your contact info so that this can be addressed as soon as possible.
5/5
GoogleI recently sold my house with Chestertons in Putney. Emily, Rae and the team were amazing, handling all aspects of the sale efficiently. They were very responsive and knowledgeable. I would recommend them highly.PositiveResponsiveness
5/5
TrustpilotJuliette Dartois provided an amazing…
Juliette Dartois provided an amazing experience whilst I was doing my apartment search. Highly recommend!
Hi Himi, we love feedback like this! Thank you for sharing your experience with Juliette and we wish you all the best for the future!
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, do not use Chestertons if you are a prospective tenant. Company did not turn up to check-in appointment (to deliver keys), don't answer emails and sends aggressive emails whenever they want something. Will never rent an apartment through this agency again.
Dear Truls, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
2/5
TrustpilotLethargic service
This company does not nothing for tenants after moving in and are extremely unresponsive when it comes to returning deposits. I had to email the landlord directly to get my deposit returned. It took over 5 weeks to get my money back.
Hi there, we're sorry to read of your experience and thank you for responding to our request for further details. We have escalated this to our Property Management team for further investigation and will provide you with an update shortly. ___Updated Response:Hi AS,Thank you very much for your patience whilst we investigated this matter. Unfortunately the process was delayed by the landlord review when you moved out, and the further discussions between them and yourself to resolve a disagreement around charges. Rest assured, we tried our very best to speed up this process and release your deposit as quickly as possible, sincerest apologies if it seemed like we were unresponsive, that’s certainly not how we want our clients to feel. We wish you all the best, and please do not hesitate to get in touch if you need any further assistance.
5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
1/5
GoogleEither didn’t care about us as tenants at all or were just completely incompetent. Felt like a bit of both. Took months to get our deposit back, eventually happened after going through arbitration. Quality stuff team.
5/5
TrustpilotXiaoyi Fan
We've had a great experience dealing with Chestertons Docklands and wanted to recognise Xiaoyi Fan for her excellent service.Xiaoyi's professionalism and genuine care for her clients is much appreciated.
This is so lovely to hear Agathe, thank you for taking the time to leave a review for Xiaoyi!
5/5
GoogleGreat experience with Chestertons, Rae was particularly helpful and understands her field very well.
5/5
TrustpilotNew flat
Carl and Josh helped me get some stuff fixed on my new flat very quickly !
5/5
TrustpilotVery willing and helpful service
Very willing and helpful service. Called me back within 5 minutes after I left a message.
Thank you for the review Elizabeth - we're always happy to help!
5/5
TrustpilotHigh quality
Katherine Ma is very good, highly effectively helping me find room which is suitable for me~
Hi Zhiying, thank you for the great review. We are so thrilled to read that Katherine helped find you a suitable room. Should you require any further assistance, we will be happy to help.
1/5
TrustpilotSTAY AWAY FROM THIS COMPANY
Extremely unprofessional. My landlord uses this company to manage his property, however the property manager assigned to the property does not answer emails. 6 months later, still no answer despite several follow-ups. Do not rent/buy from this company.
Hi Peter, we're sorry to see you have left us this rating and thank you for providing us with further information privately. Based on the details you provided, we are having trouble locating you within our system. Please could you email social@chestertons.co.uk with the address in question so we can assist further? We look forward to hearing from you.
5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
This is wonderful to hear, thank you for sharing your positive experience!
5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
We are so pleased to hear this! Thank you for sharing.
5/5
TrustpilotChesterton South West Lettings - Kate
Finding a house and moving is stressful - particularly during lockdown. Kate was a pleasure to deal with. Always friendly, responsive & professional. She helped as much as she could, and we appreciated it.
5/5
TrustpilotGreat experience with Chestertons Putney
We were impressed with the level of service we received when selling our flat with Chestertons Putney and in particular, Bronte. The communication was excellent and they made the whole process, from valuation, to viewings and completion as smooth as possible.
Hi Emma,We really appreciate you taking the time to leave this lovely review. We're delighted to hear how seamless the process was with selling your flat! Please don't hesitate to get in touch if you need any further assitance from us.
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Tell us what you need and we'll put you in touch. Chestertons Putney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
