Carter Jonas Wandsworth reviews

★★★★★ 5/5

Trustpilot

Marina Kimpton was exceptionally…

Marina Kimpton was exceptionally professional and kind when we were trying to find a Tenant for our flat in South Kensington. Marina went out of her way to help us and our new Tenant and she is both easy to talk to and efficient. I highly recommend her and her colleagues at Carter Jonas.

Katharine · 19 February 2024

★★★★★ 5/5

Trustpilot

Great experience!

First of all, thank you so much Igor, Anamaria, Sayeh and everyone else at Carter Jonas Bishops Park Fulham! The whole team is such a pleasure to work with! We've been using their services for many years now and have never had any issues. The whole experience of letting has been very smooth, quick and efficient. Igor is very helpful and reliable: every time he managed to find us great tenants and give advise. All information and papers required were always on time. Very clear and transparent communications. We would highly recommend them!

Irina · 19 July 2021

★★★★★ 5/5

Trustpilot

Great experience overall as prospective tenant

Great experience overall in negotiating new home to rent. Team, and especially Sam, is extremely professional, courteous, and easy to interact with. Great follow-ups too once initial deal was agreed, making sure we could close as quickly and efficiently as possible. Very glad they were our counterpart.

R · 24 June 2024

★★★★★ 5/5

Trustpilot

A real pleasure to deal with

Having worked with Sally Davies for a number of years, it has been great to know we will carry on getting the same level of service from Carter Jonas going forward. Works order are clear and it is a real pleasure to deal with both Sally and Jessica. Long may it continue :)

Michaela · 29 February 2024

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

Caitlin · 11 June 2021

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

ZCD · 11 June 2021

★★★★★ 5/5

Trustpilot

Andrew was fantastic from start to…

Andrew was fantastic from start to finish with the sale of my house….in a quiet market it sold in two weeks . For me it’s about communication. Andrew kept me up to date every step of the way.

Jo · 18 November 2025

★★★★★ 5/5

Google

I had a very good experience with house move. It was hassle free and fast without any delays in documentation. All the thanks to Cater & Jonas Team especially Grace Phillip. Grace was helpful, professional and very prompt over email. She helped in making the move and all the additional stuff (bills and stuff) less stressful which was very important for me. They provided an excellent service and I would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

M · 11 November 2021

★★★★★ 5/5

Trustpilot

Helpful, knowledgable and efficient

We have used CJ for several years and the staff are always very helpful, knowledgable and quick to reply to any emails. Would always recommend!

Harriet · 7 July 2026

★★★★★ 5/5

Trustpilot

Thank you Monika for supporting us…

Thank you Monika for supporting us through the whole process. Good insight and always on hand to answer questions. Thought about what we needed and worked to match us with a superb property. We are very happy

Jamie · 15 November 2024

★★★★★ 5/5

Google

We have recently moved to our new home through Carter Jonas which proved to be a very smooth experience in large parts thanks to Izzie, who was very pleasant and informative during the initial viewing and remained responsive throughout the process

Max · 11 September 2024

★★★★★ 5/5

Trustpilot

Made renting process a dream!

Carter Jonas have been hands down, the best estate agency we’ve ever dealt with. Big thanks to Igor, Ana and Sam who went above and beyond in helping us lease our new flat. Nothing was too much trouble for them and every query was dealt with in a timely and professional manner. They made the process so easy and we will certainly be using them again.

Rebecca · 3 February 2023

★★★★★ 2/5

Trustpilot

Worst Tenancy Experience

I rented with Carter Jonas because the location of the flat was perfect for my work. My initial contact with Carter Jonas sales/rentals was very pleasant. Sadly most everything related my experience with Carter Jonas was negative. When I moved in, my mum and I spent hours (around 7 hrs each) cleaning the flat. Black dust was coating the entire living room bookshelf unit, and the shower and other appliances required extensive scrubbing. The carpet had not been vacuumed under the sofa or chairs, and when I rearranged the furniture, there was gross stuff underneath. The upholstery was so dirty that I bought covers for the chair and sofa. I spent a couple of hours completely redoing the move-in inventory because it was very incomplete and didn't make note of any of the problems with the flat. Several appliances/ lights didn't work when I moved in, and I had to deal with getting repairmen into the flat. The toilet lid was broken, and the towel heater didn't work at all. One of the living room light fixtures was noticeably cracked, the stove light didn't work, there were large cracks all over the walls, and I could keep going. That was just move-in. Thankfully I was able to get the contact information of a maintenance person (who I think worked for the landlord, not Carter Jonas), and he was very helpful. The leasing agent was unresponsive when I tried contacting her about the uncleanness/maintenance needs of the flat. I sent pictures of everything along with the completed inventory report to ensure that my deposit wouldn't be affected, but didn't receive a response. The Carter Jonas agent was also rude and ambiguous about residential parking. The common areas of the building were NEVER cleaned. And sometimes rubbish overflowed the bins. Once Carter Jonas sent a rather aggressive email to all residents of the building about this rubbish situation, which was inappropriate for those of us who were using the bins within reason. Move-out was the worst part, with Carter Jonas trying to charge more than the legal guidelines for breaking a lease (especially during a pandemic; I became unemployed, and this was why I had to break my lease). They also hassled me to keep part of my deposit for "cleaning," even though I left the flat very clean (far cleaner than I found it!). This was such a waste of my time, but I appealed on principle, and finally with the help of a third party (the deposit protection scheme) received my full deposit.I could say more, but in short, I don't plan to do business with Carter Jonas again or recommend them to anyone.

Hannah · 30 December 2020

★★★★★ 5/5

Google

Izzie is absolutely brilliant. After working with other estate agents and wasting a lot of time looking at many properties Izzie understood what we were looking for and we loved the first and only property she showed us. Her continued support and help since moving has also been outstanding.

Will · 15 March 2024

★★★★★ 5/5

Trustpilot

Stress free move to new rental

We're just moving in to new rental, Eleanor Penney has managed the move very efficiently (very short notice meet on the weekend to view) and in a friendly and professional way, very happy with Carter Jonas for this.

Mark · 13 March 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mandy Jacobs who was…

Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!

Teddy · 22 May 2024

★★★★★ 5/5

Trustpilot

Great customer service

We've rented with Carter Jonas for over a year before moving out, and have no complaints. Customer service was very good, and Maddy and the team were easily approachable if we came across any issues!

Nathan · 23 October 2024

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.

Jamie · 27 March 2026

★★★★★ 5/5

Trustpilot

Carter Jonas property sales

Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.

Kieran · 1 April 2026

★★★★★ 1/5

Trustpilot

Appalling Customer Service!

My partner and I went to view a rental property with our children. We decided we loved it and put an application straight in and received the acknowledgement email. We didn't hear anything following this so we chased it up... and chased it up .... and chased it up! .... Carter Jonas kept making excuses, 'we've come through to the wrong department', 'the agent dealing with us isn't it' etc etc. They just NEVER responded, awful way to treat a family with young children who were excited to move into their new home. You are dealing with people's lives! Never known anything like this. Presumably we weren't strong candidates for this property but actually telling us would have been appreciated! We went by a little while after and new tenants were already moving in. Appalling services!. Further Notes: Carter Jonas has asked for more information twice now, again without even acknowledging it being sent the first time so I won't be wasting my time sending the information for a second time.

Joey · 11 November 2024

★★★★★ 5/5

Trustpilot

Attentive, prompt and responsive!

Recently completed our first house purchase through Carter Jonas, they were so attentive and communicative throughout the whole process and answered every question (no matter how silly!) so promptly! Couldn't recommend enough. Many thanks to Carter Jonas, especially Sophie!

Consumer · 11 July 2024

★★★★★ 5/5

Trustpilot

Exceptional staff members at Carter Jonas !

We have being with Carter Jonas for about 3 yrs now and find them exceptionally helpful from starting the rental process to moving onto a second property .

Susan · 1 May 2026

★★★★★ 5/5

Trustpilot

Carter Jones has been managing our…

Carter Jones has been managing our property for over ten years and hopefully will continue for much longer. Their professionalism and dedication gives us the piece of mind any owner wants. Being overseas, we require a company that thoroughly looks after the flat, efficiently attending our needs as well as our tenants’. We fully trust them and recommend their services.

Valeria · 2 February 2023

★★★★★ 1/5

Trustpilot

Carterjonas discriminates against…

Carterjonas discriminates against disabled people i have a recording of Bobby Lee telling me the reason the Fairhaven estate declined to rent to me is because I am disabled as an ex service man I find this unacceptable I was told to stop shouting but when I played the recording back the only shouting was from Bobby Lee I am taking this up with the ombudsman also they think asking for more details at the bottom of this review some how makes it better

Wayne · 16 October 2024