Barnard Marcus Earlsfield reviews in Wandsworth

★★★★★ 1/5

Google

Wish I could put 0 stars. Make sure to filter the reviews to ‘newest’ and not ‘most relevant’ to avoid only seeing the highly rated reviews. After seeing the perfect flat for myself and my partner, we quickly contacted Bernard and Marcus and spoke to Ricardo who arranged for us to view it the next day. The next morning Ricardo rang us to say he would be 30mins late. When we arrived at the property 30mins later than booked we ended up waiting 45mins outside on the pavement- no sign of Ricardo and was told we’d be ‘called back’ by the earlsfield branch when we tried to contact him to see where he was. Eventually a different estate agent from Bernard and Marcus saw us standing on the pavement for so long she actually offered to show us the flat between her booked clients. We loved the flat and put an offer in that morning via Ricardo (who had no excuse to why he didn’t turn up at the viewing). We waited until late afternoon and after hearing nothing from Ricardo I rang him to check he had received our offer form- he said he had but hasn’t sent it to the landlord yet. With the current state of the renting market I was a bit disappointed in his lack of urgency. The next day we still heard nothing from Ricardo so I rang him- he said he had sent the offer form to the landlord and we will most likely hear back on Monday (three days from today). These are all details that I personally think should’ve been emailed to me rather than me ringing to chase it up. After all, he had taken the holding deposit from us the same day we made the offer. Sadly once our offer was accepted, a few days later the landlord decided to stay with his current tenants, leaving us back at stage one again. Ricardo called to inform me of this and apologised profusely, he stated we ‘were his priority due to these unfortunate circumstances and we will be shown any properties before they go online and he will search the building for other available flats/one like it’- did we ever hear from him again after making us his ‘priority’ ?? No. In fact two days later when I chased him up he asked me if I wanted a refund on the holding deposit- I said yes obviously we did. He told me he would sort out the refund that day (JULY). Today is SEPTEMBER the 13th and we have only just got our holding deposit refund back today!!! Absolutely shameful behaviour to withhold our money like that. I tried to ring Ricardo multiple times over the last 2 months to chase where our money was but I often got ignored calls or told I would be called back but never was. The last time I tried to call Ricardo I was informed it was his last day that day in the branch so I couldn’t speak to him? The whole experience was abysmal. Finally I was informed Bernardo would be taking over Ricardos old clients so I rang Bernardo to once again chase up my deposit refund. Bernardo was a breath of fresh air- he was so understanding and professional. He informed me Ricardo hadn’t even made a receipt of the payment he took from us for our holding deposit which could explain the hold up. He put through the refund for us and eventually we have got it back. It’s been an awful experience with Bernard and Marcus- Ricardo not showing up for our viewing, having to keep ringing him for updates on our offer to then chasing him for over 2 months to be refunded our OWN money back.

Priya · 11 January 2023

★★★★★ 5/5

Google

Mehmet has been very professional and communicative through out the process . I appreciate that he went out of his way to make sure everything was in place for me and kept me informed.

Doris · 11 January 2024

★★★★★ 5/5

Google

Excellent service from their mortgage broker Daniel Hadley, helped me buy my first house and now my second each time making the experience easy and smooth. Great knowledge behind everything both times. Highly recommend!

Ashley · 8 November 2025

★★★★★ 5/5

Google

Consultation and advice provided by Daniel Hadley at Barnard Marcus has been highly effective, accessible, and helpful. Thank you for all your work, Daniel! Highly recommended. Rachel and Haris

H · 17 December 2025

★★★★★ 5/5

Google

The branch was really professional and extremely helpful throughout the process of searching for a rental property. In particular, thanks to Awwaaba and Vidas!

Max · 28 June 2024

★★★★★ 5/5

Google

Gabriel went out of his way to arrange an appointment for us. I appreciated the way he took the time to understand exactly what we were looking for.

Francesca · 30 March 2024

★★★★★ 5/5

Google

Massive thank you to Vidas and Mehmet for helping to rent my house out so quickly and over the asking price. Communication and professionalism was spot on and it was a pleasure working with you!

Augustina · 27 October 2023

★★★★★ 5/5

Google

Thanks to Mehmet and Vidas's most professional support, I am able to find a ideal rental property and move in in a very tight schedule, the service is absolutely fantastic.

Le · 30 January 2024

★★★★★ 5/5

Google

Vidas was such a great support throughout our tenancy, we really appreciated his help. We would highly recommend him and the team at Barnard Marcus!

Charlotte · 26 July 2025

★★★★★ 5/5

Google

I had a amazing experience with Barnard Marcus, Vidas looked after us and made the whole experience stress free.

Holly · 16 February 2026

★★★★★ 5/5

Google

Awwaaba guided us through a smooth letting process from start to finish - would recommend!

Patrick · 16 March 2026

★★★★★ 5/5

Google

No complaints - reliable, responsive, and immensely helpful, even when they didn't need to be. Vidas in particular has been great - very quick responses to any queries and issues and always got us sorted. Perhaps not the most polished estate agents out there, but worked out in a good way - made it feel more personable and approachable, without any trouble.

Thomas · 5 October 2024

★★★★★ 5/5

Google

Lisa was amazing ..she kept the search going followed the brief and found me my dream home !

Tony · 28 July 2024

★★★★★ 5/5

Google

Awwaaba has been super helpful with our search and has been brilliant with communicating and easy to contact with any queries. Thanks so much!

Lydia · 30 March 2024

★★★★★ 5/5

Google

If you want to sell your house and are not sure who to sell with, then please call Lisa Maloy. I have had such a great experience with her and the team at Bernard Marcus and could not be happier. Lisa really goes the extra mile, thank you Lisa and the rest of the team!

Gemma · 27 October 2020

★★★★★ 5/5

Google

If I had to describe in one word my experience with the agency it would be outstanding. With the help of Kirsty we had found a place already where my partner and I have set our hearts into. However, just two days before our move in date we received bad news where the landlord had decided to pull out the contract, we were devastated and soon to be homeless. Luckily, with the excellent help of Joshua and Kirsty we found another property which became an amazing place to live in. We are really happy and I would like to take this opportunity to thank Joshua and Kirsty for their amazing professional and emotional support during this transition. Muchas Gracias!

Dennis · 27 October 2021

★★★★★ 5/5

Google

The team at Barnard Marcus made our first time buying experience run so smoothly. From initial viewing to completion, Finley was always on hand to answer questions (however trivial) and coordinated seamlessly between the vendors and ourselves which made everyone's lives so much easier in what would typically be a stressful time. I have already recommended him to a friend of mine and would do so to anyone looking to move in and around Earlsfield. Thank you team and thank you Finley!PositiveResponsiveness, Professionalism

Charlotte · 27 October 2021

★★★★★ 5/5

Google

We had the pleasure of working with Barnard Marcus (Earlsfield Branch). They were extemely professional and patient with us. Lisa and Maria went the extra mile to help us get our property sold. Although we were not always the easiest of clients as our requirements changed regularly throughout Brexit and COVID, Lisa and Maria never gave up. I've not had any experience dealing with other Barnard Marcus branches, however I can highly recommend the Earlsfield branch should you be looking to sell of buy in the area.PositiveResponsiveness, Quality, Professionalism, Value

Nigel · 27 October 2021

★★★★★ 5/5

Google

I feel very lucky to have purchased my property through Barnard Marcus in Earlsfield and would have no hesitation in recommending their services to friends and family. The team that I worked with are exceptional. Fin is a credit to his profession - highly professional, reliable, has integrity and is very personable and knowledgeable. He found me the perfect house and was always available for additional viewings, answering questions and being supportive and helpful. Annabel, who is the Sales Progressor, went out of her way to ensure that deadlines were met and kept me updated throughout the process. She has the patience of a saint and is calm and reassuring and genuinely cares about keeping her clients happy, in spite of the tremendous pressure she is under. The rest of the BM team were equally professional, courteous and customer focussed and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Zara · 27 October 2021

★★★★★ 5/5

Google

Although I didn't end up selling my flat through Barnard Marcus, I wanted to give a big shout out to Megan Jones who is a fantastic member of the team there. Megan is full of positive energy and incredibly hard working. You would do worse than to be represented by her if selling or working with her if buying.

Sebblunt · 27 October 2023

★★★★★ 5/5

Google

I’ve recently had a very positive experience with Bernard Marcus Lettings and specifically with Mr Vidas Fiodorovas, who truly demonstrated he had my best interest of my business at hand. He was very active and presented great proposals which helped in the decision making. I really liked his “problem solving” approach and negotiating skills. All these is important when you are trying to find the best Estate Agents for your properties.

Francisco · 31 December 2023

★★★★★ 5/5

Google

I used Barnard Marcus for my a new mortgage this year, they were always on hand to assist along the way and Daniel H made the process as stress free as possible. Once he had my details and documents he made sure I had the best deal for my circumstances at the time.

Jason · 24 October 2024

★★★★★ 5/5

Google

We found our flat even by accident, Awwaaba showed us our perfect match and encouraged us to apply for it. She is fantastic at her job, so kind and professional.

Katalina · 9 August 2025

★★★★★ 5/5

Google

We are very impressed with Kirsty who managed the process efficiently. She was very responsive and helpful throughout, as well as being a friendly person. Kirsty was also polite enough to spare time for a 2nd viewing after our offer was already accepted so that we could determine which rooms we would be taking between us. I’m sure she would have been sacrificing time on other clients and deals - but nonetheless she put us before herself. An excellent agent and very generous with her time and service. I hope her seniors take note! Very well done.PositiveQuality, Professionalism

Nick · 27 October 2020