Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThis branch has been extremely helpful with helping us find a flat. A massive part of that was Awwaaba who was extremely helpful, friendly and forward when giving us information, next steps and helping with any issues we had.
The process was relatively simple with the paperwork, a little chaotic when trying to send paperwork but again, Awwaaba amd the team never made it feel like it was the end of the world or pressured myself into rushing the documents.
Overall a quality branch!
Callum · 8 October 2025
Agent replied · 22 October 2025
Thank you for your kind words, we are thrilled that Awwaaba and our team were able to provide top-notch assistance throughout your search for a flat. We strive to make the process as seamless as possible and appreciate your understanding when it came to any hiccups. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery friendly and commited staff, thank you Awwaaba for being so patient with me.
Alessandro · 16 March 2026
Agent replied · 16 April 2026
"Thank you for your kind words! We take pride in our dedicated team and are thrilled to hear you had a positive experience with our staff. It was our pleasure to serve you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAvoid this branch at all costs. I was given incorrect information about the property I was purchasing, to try and lure me in.
I feel like I was taken advantage of as a first-time buyer and coerced into becoming a 'lifetime member', and to use an in-house broker that just tried to push their incentivised products onto me.
Having naively paid these fees after being overwhelmed with information for two hours, it was only after this that I discovered the property I was purchasing did not include a gym membership or free parking. The branch manager even said he 'stayed quiet' when I mentioned this because he didn't know if it was true - instead of telling me he wasn't sure if that was the case. I only found out this wasn't true because I had met the seller in passing.
The broker, Dan, was rude, kept pushing products on to me, and even delayed my purchasing process by a month by setting me up with a solicitor who could not handle my case, despite having all the facts beforehand. Dan became evidently more reluctant to support me when I wouldn't take out insurance products he kept pushing to me as he began ignoring emails and questions I had about my mortgage product, and would not take my calls.
Even at completion, when the property was not as described, I was effectively told to sort it out myself. They were not interested.
Horrendous experience. Do not use this estate agent. I am hundreds of pounds down in 'broker' and 'lifetime member' fees - both of which have clearly provided me with absolutely no value.
Rhys · 25 August 2025
Agent replied · 8 September 2025
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to thank Vidas Fiodorovas (lettings manager) who has helped us with lettings. He has been phenomenal. He is very proactive, preempts any problems and offers solutions catered for our needs. He has provided great customer service and is always willing to go the extra mile. He is always available to answer any questions via calls or messages. I will highly recommend him.
Syed · 19 July 2025
★★★★★ 5/5
GoogleDaniel Hadley was very knowledgeable and helpful
Madelaine · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, we are happy to hear that Daniel was able to provide you with the help and expertise you needed. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had an extremely positive experience while selling our flat through Barnard Marcus Earlsfield. Lisa and the team (Hugo, Gabriel, Megan, Lore) all contributed to the successful sale process while helping us navigating a difficult market and a tight deadline. All the team was very pleasant to interact with, knowledgable and they helped us getting the offer we were hoping for our property.
Enrico · 29 April 2024
Agent replied · 26 October 2024
Enrico Berardo thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAwwaaba has been fantastic in communicating where we are in the journey of renting a property, and providing us with timely updates and taking the time to explain different factors to us. Would absolutely recommend Awwaaba and the Earlsfield branch!
Simran · 14 March 2025
Agent replied · 23 May 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a wonderful experience with the Bernard Marcus Estate Agents Earlsfield. Both Michael and Daniel were very responsive and supportive throughout our entire buying process, which as first-time buyers, was invaluable. I felt like I was in very experienced pair of hands and would recommend them to anyone!
Robyn · 23 October 2024
Agent replied · 26 October 2024
Hi Robyn,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Michael and Daniel were able to support you throughout your buying process. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe used the Earlsfield branch to purchase our first home and the service was excellent. Daniel was very attentive and supportive throughout the process and any time we had questions, he was there to help.
Once the purchase was completed, the aftercare was great. We would definitely recommend.
G · 4 November 2024
Agent replied · 11 November 2024
Thank you for your wonderful 5* review! We're thrilled to hear that Daniel provided excellent service and support throughout your home-buying journey. Your recommendation means a lot to us. Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe had a really good experience with Barnard Marcus Earlsfield. I was mostly interacting with Awwaaba. She was very prompt with her response and even accommodated our viewing after office hours. Thank you Awwaaba & Barnard Marcus team!
Kunal · 11 March 2025
Agent replied · 24 June 2025
Hello Kunal,
Thank you for your wonderful 5* review! I'm delighted to hear that you had a great experience with Barnard Marcus Earlsfield and that Awwaaba was able to assist you so effectively. We truly appreciate your kind words and support.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe had a long running sale owing to issues beyond anyone’s control. Lisa and the team at Barnard Marcus Earlsfield were fantastically supportive and positive throughout. Finding us new buyers really quickly and ultimately achieving a brilliant result for everyone through their perseverance. I could not recommend highly enough.
Robbie · 5 October 2024
Agent replied · 26 October 2024
Thank you so much for your wonderful 5* review Robbie! We're thrilled to hear that Lisa and the team were able to support you through the process and achieve a fantastic result. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleShout out to Awwaaba Rodney-Wright for being a wonderful agent! The situation for renters right now is diabolical, but Awwaaba was so helpful and kind to us while we panicked. She was our champion and so quick to reply and reassure us when we reached out. It made all the difference during a very stressful time. Thanks Awwaaba!
Jacqueline · 29 April 2024
Agent replied · 26 October 2024
Many thanks Jacqueline Ozorio for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter being given notice from our current apartment out of the blue, Brandon Richards at Barnard Marcus was so helpful in our property search. His professionalism has been unmatched. He has set my standards for estate agents so high, having been disappointed so often in the past. A gentleman that puts 100% into doing the best job he can.
Olu · 17 December 2025
Agent replied · 24 December 2025
Thank you for your kind words! Our team at Barnard Marcus takes pride in providing exceptional service to our clients. We are glad that Brandon was able to exceed your expectations and help you find your perfect property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVidas and the letting team are fabulous.
From when we agreed to work with Barnard Marcus to let our property, they were highly professional, super helpful and always there when I had queries. We would get weekly updates and honest advice.
I highly recommend Vidas and his team if you want to let your property.
Shima · 29 May 2024
Agent replied · 26 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Shima. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently just completed a move within the Earlsfield area. Lucky enough I found Barnard and Marcus Earlsfield, in particular Joe Bennett. Joe was extremely professional during the whole transactions helping us along the way. I’d throughly recommend Joe and the Team if you’re looking for a property in the Earlsfield area.
Toby · 23 August 2025
★★★★★ 3/5
GoogleSince November I have been chasing them to help me make an amendment to my contract as they are the intermediary between us and the general Bernard Marcus office. Kirsty avoided my emails and calls the same way she did last year so after a almost two months of calling, sometimes multiple times the same day, I had to pretty much beg to be transfer to someone else to help me take care of this.
I have to state that the main reason why I raise my rating from one star to three is because of Joshua's help and professionalism. The moment he became my point of contact he was very nice and polite and quickly connect me with the person who is responsible for these sort of things and stay in touch to see it through. If you are lucky enough to work with him you will be in really good hands.
Unfortunately it’s been two weeks and still the contract hasn’t been provided but this is not really earsfield branch fault.
Previous review from 2019:
I had a terrible experience with this office.
We found a beautiful flat that we ended up letting but the process was terrible.
Kirsty was our "agent" but she pretty much ignore us the entire time.
She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.
After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)
All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.
Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)
Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.
Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.
Gonzalo · 27 October 2021
Agent replied · 26 October 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future.
Thank you again for your feedback. Best Regards
★★★★★ 5/5
GoogleHugo, Lisa, Daniel and the rest of the team at Barnard Marcus Earlsfield were fantastic to deal with on a daily basis, through a tough property deal. They were always accommodating of requests and always put in a lot of effort in getting enquiries and negotiations sorted. Thanks for all the help team - it was great working with you!
Wesley · 27 October 2023
Agent replied · 26 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to extend my heartfelt gratitude to Awwaaba for her incredible support in helping us find our next home. She truly understood what we were looking for and made the entire process smooth and stress-free. Her prompt responses and expert guidance played a crucial role in securing the property, especially when it came to making our offer. We couldn’t have asked for a better experience. Thank you so much, Awwaaba, for your dedication and professionalism!
Madhura · 24 March 2025
Agent replied · 9 June 2025
Thank you for your glowing 5* review Madhura. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a really great experience with Vig. He’s been extremely helpful throughout the whole process, really professional and happy to answer any questions I had. He is professional, supportive, and genuinely cares about their clients. Thank you!
Giulia · 10 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide excellent service and support to all of our clients. Vig is a valuable member of our team and we are so glad to hear he was able to assist you. We truly care about our clients and are always happy to answer any questions you may have. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGabriel was extremely helpful when it came to viewing/offering on a flat. He is very knowledgeable and is always prepared to answer any questions. He made it his priority to keep us in the loop and made the whole process a lot easier- highly recommend!
Hannah · 28 July 2024
Agent replied · 26 October 2024
Thanks for the excellent 5* review and recommendation Hannah! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAwwaaba is amazing!
From the minute we started our property search she has been at the end of the line answering all our concerns and questions quickly and with lots of care; great if you are a nervous property hunter! Thank you Awwaaba for continuing to make our experience easy and comfortable. You are a real star!
Saffron · 1 December 2023
Agent replied · 26 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’ve had a fantastic experience with our mortgage broker Daniel Hadley. He is always available to support us with any questions we have and explains everything clearly and patiently. His customer service is truly at a very high standard, …
Madalina · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your positive review! We are thrilled to hear that Daniel has gone above and beyond with his customer service and has provided you with a fantastic experience. We strive to always take care of our clients and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEveryone at Barnard Marcus was extremely helpful and made the process of buying a lot less daunting! Daniel was especially helpful in offering us support with our mortgage as clueless first time buyers- would highly recommend their services!
Issey · 23 October 2024
Agent replied · 26 October 2024
Hello Issey,
Thank you so much for your 5* review! We're delighted to hear that Daniel and the team were able to make your first-time buying experience less daunting. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience renting out our apartment, thanks to Vidas and team for their great work.
Tom · 10 July 2025
Agent replied · 8 September 2025
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
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