Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy best House Rental plug.experience with Andrews Property…
My experience with Andrews Property Group, is the best I have ever had. From the viewing of the Property till we moved in. On the 12th December 2025. They constant updates us, they're clearly communication was top notch. The assistant with the energy uses, water and council tax link really helps us.i will forever recommend Andrews Property especially lady Louise. The lady is soo professional, patient, calm and know her job very well. Thank you Andrews Property for helping us to get our dream home and environment. No stress at all. My first time I have stressless moving in Uk, all thanks to lady Louise and the Andrews Property Group company. My partner was shocked how fast the Andrews Property Group got us the Apartment. With 72 hours everything is down and we are waiting for the move in date which was 12th December this month.
Customer · 15 December 2025
Agent replied · 23 October 2024
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews Property Group and Louise. It's our pleasure to assist you in finding your dream home. We appreciate your recommendation and look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotVery high standard of service
We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received
Jennifer · 25 March 2024
Agent replied · 23 October 2024
Hi Jennifer, thank you for the five star review, fantastic to see that the team have always been on hand to help you whenever required. It's also really pleasing to see that we were able to get you new tenants in a swift timeframe. We know Anisa will be really grateful to read your feedback.Thanks again, Rhys
★★★★★ 5/5
TrustpilotExcellent service from Bear Flat
I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).
Jo · 23 March 2024
Agent replied · 23 October 2024
Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys
★★★★★ 5/5
TrustpilotAn honest 1st class experience
A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.
Lietta · 22 March 2024
Agent replied · 23 October 2024
Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys
★★★★★ 5/5
TrustpilotI have rented my property out via…
I have rented my property out via Andrews (Southfields) for over ten years. The experience has generally been very positive. I am lucky with the agent who manages the property for Andrews, Michelle Smethurst, she looks after everything beautifully. I can honestly say that Michelle is SO conscientious, quick to address and resolve any problems and quick to reply to any queries I may have. I have every faith in her and I don’t say that light. I hope Andrews appreciate her qualities.
Emma · 20 March 2024
Agent replied · 23 October 2024
Hi Emma, what a fabulous review, fantastic to see that you've had such a good experience with Andrews for over a decade and that Michelle is always on hand to help with anything you need. Thanks for your continued trust, Rhys.
★★★★★ 5/5
TrustpilotHighly recommend Greg at Andrews!
Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.
Sam · 19 March 2024
Agent replied · 23 October 2024
Hi Sam, thank you for leaving us a five star review. Fantastic to see Greg and the team have been so helpful renewing your tenancy and responding to you promptly, Thanks again , Lisa
★★★★★ 5/5
TrustpilotExtremely good service from Andrews
I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.
Chris · 22 May 2024
Agent replied · 23 October 2024
Hi Chris, what a great review. Congratulations on finding your new home and it's brilliant to see that Nick was on hand to help you on both occasions and your experience was ultimately a positive one. Thanks again for your feedback, we know Nick will really appreciate it, Rhys
★★★★★ 5/5
GoogleI visited to enquire about a letting, and Richard was very helpful. He took the time to understand my requirements and shared useful market knowledge. His professional and friendly approach was very much appreciated.
Godfrey · 15 November 2025
Agent replied · 22 November 2025
Thank you, Godfrey, for your wonderful feedback! We're thrilled to hear that Richard was able to assist you effectively. Your kind words about his professionalism and friendliness mean a lot to us. We look forward to helping you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Natasha · 29 July 2024
Agent replied · 23 October 2024
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
★★★★★ 5/5
TrustpilotAn estate agency that cares
As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.
Kate · 9 October 2024
Agent replied · 23 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
★★★★★ 3/5
TrustpilotEmotionally draining experience
We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.
Ana · 9 February 2024
Agent replied · 23 October 2024
Hi Ana, thank you for the review, we appreciate you taking the time to leave such detailed of your experience. We have passed your comments onto the relevant member of staff in order for us to investigate your dealings with us and how/if we could have improved our service to make it the full five stars. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews every time! I have rented out a property for many…
I have rented out a property for many years with Andrews. Gregg in Lettings is a Superstar, so helpful. When it came to selling the property Shayla was great: very pro-active & pleasure to deal with.
F · 16 October 2025
Agent replied · 22 October 2025
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gregg and Shayla. Your satisfaction is our priority, and we appreciate your continued trust in Andrews. If you need any further assistance, please feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotRaluca has been the best property…
Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!
HEART · 30 August 2024
Agent replied · 23 October 2024
Thank you for your kind words about Raluca. We're delighted to hear about your positive experience, being treated with respect and getting good advice is all part of our service.
★★★★★ 1/5
TrustpilotProperty manager is not supportive and administrative support is not adequate
I was informed that the arrears are outstanding on my account and I must pay the invoice within 7 days. Otherwise, a fee of £75 plus vat will be added to my service charge account . My question is why there is no prior notification (either letter or email) of this invoice amount and details. I was so shocked to receive this warning letter all of a sudden. Moreover, they removed my Utilities Account in the Myblockman website and I am unable to check any outstanding amounts in my account by myself. It is a shame.
Sandra · 19 November 2025
Agent replied · 22 November 2025
Dear Sandra , thank you for your review.
As discussed directly with you, the outstanding amount on your account relates to a utilities invoice that was issued by your utilities provider, not by Andrews. Because of this, Andrews are not able to issue or re-issue the original invoice, and we advised you to contact the provider directly for a copy of the invoice and full details of the charges.
The reminder notice you received was issued because the balance remains outstanding on your service charge account. We appreciate that receiving a reminder without having seen the original invoice can be frustrating, which is why we encouraged you to request the invoice directly from the provider who issued it.
Regarding your MyBlockMan account, your utilities information was removed because Andrews does supply these invoices.
If you need any further assistance or clarification, please feel free to contact us and we will be happy to help.
★★★★★ 5/5
TrustpilotI met with Nicole Meikle at a property…
I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊
Chris · 23 May 2024
Agent replied · 23 October 2024
Hi Chris, thank you for the positive review. Thank you for the positive review, we know Nicole works really hard to look after our customers to it's great to see her efforts recognised. Thanks again, Rhys
★★★★★ 5/5
TrustpilotMichael Villacis at Andrews Southfields…
Michael Villacis at Andrews Southfields Branch was very helpful and quick to respond to queries while I was having my flat renovated between tenancies. I have been letting my flat through Andrews for some years now and I'm happy with the service they provide. Michael's team let my flat within a few days of it going online. Michael personally answered any questions I had.
Sophia · 5 November 2024
Agent replied · 28 December 2024
Thank you, Sophia! We're thrilled to hear about your positive experience with Michael and the Southfields team. Your satisfaction is our priority, and we're glad we could assist you efficiently. Best wishes , Lisa
★★★★★ 5/5
TrustpilotExcellent service from Property Manager Louise
Louise returned my call promptly today and as ever she dealt with my query immediately with a very satisfactory outcome. Louise is our property manager and has always dealt with us in a professional and courteous manner. She is extremely efficient and always follows through on what she promises to do. I am extremely satisfied with the service provided by Louise on behalf of Andrews.
Maria · 11 October 2024
Agent replied · 23 October 2024
Thank you for your review, Maria - and for your kind words. We're happy to hear about your positive experience with Louise. Your satisfaction is our priority, and we appreciate your feedback! Best wishes, Jake
★★★★★ 5/5
TrustpilotI find Andrews to be very thorough with…
I find Andrews to be very thorough with their approach and always follow up with me. I have seen some great properties with them and they suggest homes that definitely suit my requirements.I’m always pleased if I know Steve will be taking a viewing as he offers great advice and and honest view point. Steve is also very knowledgeable and friendly on our viewings.
Danielle · 22 October 2024
Agent replied · 28 December 2024
Hi Danielle, thank you for your kind words! We're thrilled to hear that Steve has been so helpful and that you're pleased with our service. We look forward to continuing to assist you in finding the perfect home. Best wishes , Lisa
★★★★★ 5/5
TrustpilotHouse purchase with Lisa and Andrews
Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!
Matthew · 27 June 2024
Agent replied · 23 October 2024
Hi Matthew, thank you for taking the time to leave us a review. Great to see that Lisa was on hand to help you out with everything you needed. Thanks again, Rhys
★★★★★ 5/5
TrustpilotJanine Derbyshire is everything you…
Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!
Auburn · 10 April 2024
Agent replied · 23 October 2024
Hi Auburn, thank you for taking the time to leave a review and share your experience. Fantastic to see that Janine was on hand to help resolved those issues promptly for you. Thanks again, we know Janine will really appreciate seeing your feedback, Rhys.
★★★★★ 5/5
TrustpilotExcellent and friendly service
I would like to thank Giles Lowbridge for the continuous great service he provides. He is very friendly and knowledgeable, with a professional approach. He is a great asset to the company. Thank you.
Karen · 16 October 2025
Agent replied · 22 October 2025
Karen, thank you for your lovely feedback. We're very happy to hear about the continuous great service that Giles provides. I'll share your review with him. Alison
★★★★★ 5/5
TrustpilotMy boiler broke on a Saturday…
My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!
Abigail · 6 December 2023
Agent replied · 23 October 2024
Hi Abigail, thank you for the five star review. It's amazing to see that Louisa and Kay were on hand to assist you so quickly and get your home nice and warm again, especially important given the recent weather. Many thanks, Rhys
★★★★★ 5/5
TrustpilotMy experience with Andrew's - Luke in leasehold
My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).
Sarah · 5 December 2023
Agent replied · 23 October 2024
Hi Sarah, what a fantastic review for Luke, brilliant to see in such a short space of time Luke has managed to win you round and give you some excellent service, dealing with complicated cases too. We can't ask him to stay with us for ever but we will certainly pass on your request. Thanks, Rhys
★★★★★ 5/5
TrustpilotHarpindar and Issy were very helpful in…
Harpindar and Issy were very helpful in organising our let
Albert · 30 April 2026
Agent replied · 25 May 2026
Dear Albert Pratt,
Thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Issy were able to assist you effectively. Your satisfaction is our priority, and we appreciate your kind words.
Best regards,
Andrews Head Office
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