Trusted Agent profile · Wandsworth
★★★★★
2,145 reviews across 2 platforms
2-3 Balham Station Road, Balham, SW12 9SG, Wandsworth, SW12 9SG
Part of Andrews, see every office.
Andrews's office in Wandsworth, at 2-3 Balham Station Road, is rated 4.9 out of 5 across 2,145 reviews on two platforms, including 252 Google reviews rated 4.8.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotVery friendly and helpful
Very friendly and helpful, clearly knew the property and area, no pressure
Hi Jean, thank you for taking the time to give us a five star review. Glad to hear our team has been friendly and helpful to yourself! Thanks again and all the best, Laura.
1/5
TrustpilotHiding behind a so called social…
Hiding behind a so called social purpose they are beyond contempt. A bunch of part time jokers playing shop putting their own self interests first.BEWARE & STAY CLEAR.
Dear Shaine, our social purpose is in fact our sole reason for being and is why we exist. As such, we take complaints serious and would be keen for you to get in touch via wecare@andrewsonline.co.uk so that we are able to look into your experience in more detail.
5/5
TrustpilotVery competent
Very polite and helpull
Hi Felipe, thanks for the five star review. Great to see you've had a brilliant experience. Thanks, Rhys
5/5
GoogleNatasha recently provided me with a valuation which I was really pleased with. The level of communication, honesty and customer service from start to finish was outstanding. I’d highly recommend Andrews😁 …
Good afternoon Victoria thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you.
5/5
TrustpilotI'm pleased with Staff service in…
I'm pleased with Staff service in viewing the property. I appreciate. Thank.you
Hi Chuka, thank you for the five star review, brilliant to see you had a great experience with our team.Thanks, Rhys
5/5
TrustpilotTime conscious
Time conscious, politeness, good communication skills 👌 Shannon
Hi Tonny, thank you for your five star review. Amazing to see Shannon has provided you with excellent service! Thanks again and all the best, Laura.
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff acting promptly when assistance required.
Hi Joseph, thank you for taking the time to write a five star review. Fantastic to hear you had such a positive experience, thanks for sharing! All the best, Laura.
5/5
Trustpilotvery helpful estate agent
very helpful estate agent. Timely and professional. very helpful.
Hi Diane, thank you for writing a five star review. Really glad to hear we were very helpful, and professional! Thanks again and all the best, Laura.
5/5
GoogleI had a very positive experience with Jean-Pierre, who was incredibly helpful and professional in helping me find a perfect rental property. All communication was prompt and transparent. Highly recommend.PositiveProfessionalism
Good afternoon Luke we’re so glad to hear that you had a smooth experience from start to finish. JP
5/5
GoogleTom and Pamela couldn't have been more helpful in guiding us through our first buy! They were friendly, professional and always happy to answer any of our questions. After dealing with multiple agencies and viewing over 30 properties we were lucky to have had Andrews Estate in Balham find what we were looking for. We would highly recommend them and would happily use them again if and when the time comes!
5/5
TrustpilotReally happy I came across this estate…
Really happy I came across this estate agent. Made making one of the biggest decision very easy and seamless. From the property agent Isaac to the Mortgage advisor Ella I felt I was in good hands. Was also great to get all the services needed to buy a property under one group.Thanks for all you help
5/5
GoogleFantastic Costumer service received by the whole team at Andrews Balham, rented a flat through them and the whole process was straightforward and smooth, really happy with the attention and support received, highly recommended!!!
Good afternoon oscar thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible. ,
5/5
TrustpilotVery stress free and easy process when…
Very stress free and easy process when sorting out a place to rent. Molly helped myself and my partner in making the move as easy as possible. No question was left unanswered and she really made us feel important and cared for. Would highly recommend and would use Andrews again
5/5
GoogleI recommand strongly Jean-Pierre and all his team. They are very reactive, professionnel, friendly and attentionated. Thank you very much for your support and your help!!PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Merygoole, thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move. JP
5/5
TrustpilotHappy since 2008
Have used Andrews since 2008 to manage a property. Have always found them professional, friendly and helpful. They have always managed to find tenants and so the property has rarely been vacant. Their managing of repairs or any kind of decorative work has been excellent. Would recommend.
5/5
TrustpilotShannon Bird at the downend branch was…
Shannon Bird at the downend branch was very down to earth and professional from the very beginning of my search for a new flat. She made sure the experience was smooth and she was also very speedy when it came to follow ups. Very good Agency. 10/10
1/5
GoogleAfter signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
1/5
TrustpilotAndrews - we(don't) care line
Hello Andrews - as decreed I have emailed you and from experience anticipate my genuine concern will be swept under you well trodden carpet.
We can confirm our customer service team are in receipt of your email. We are sorry to hear that you have received a disappointing experience and we will be investigating this and responding to you directly.
5/5
TrustpilotAndrews is a people-centric agency
Andrews is a people-centric agency. They remind clients of deadlines. Regardless of the outcome of your application or offer you will always feel comfortable to engage them. They also provide feedback in a way which tries to reconcile the shortfalls of your offer. I'm humbled by their service especially Ed!!!
5/5
TrustpilotStress free househunting.
Time taken to carefully listen to and match our requirements. Our agent, Daniel, was very informative and knowledgeable at all our viewings. Anything he didn't know or wasn't sure of, he quickly found the answers to. All in all, a surprisingly pleasant experience.
5/5
TrustpilotBig shout to AMSmith@ westbury-on-trym…
Big shout to AMSmith@ westbury-on-trym branch. Through out the process from the initial meeting, you remained professional, your communication skills are excellent. It was a challenging process at times and we felt listened to, this made all the difference . We got the keys 👏👏👏.Thank you .
5/5
TrustpilotFriendly and helpful staff
Appreciate Isaac from the branch went above and beyond to accommodate my crazy schedule on a Saturday to fit in two viewings back to back. He has been super professional and helpful throughout even we decided not to pursue with the properties in the end. Thank you very much.
5/5
TrustpilotI visited the office seeking advise as…
I visited the office seeking advise as I am currently struggling with management of my one bedroom flat that I have been letting privately to date. I was really impressed with how knowledgeable and friendly the team was and I will certainly use their services in near future
5/5
TrustpilotAndrews MSN
We have just Sold our 2 bedroom house through Andrews in MSN ,the sale went through as smoothly as we could of wished with the help of Lisa Marie Martin .All phone calls and questions answered quickly and professionally.We would definitely use Andrews again.
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