Trusted Agent profile · Wandsworth
★★★★★
2,157 reviews across 2 platforms
2-3 Balham Station Road, Balham, SW12 9SG, Wandsworth, SW12 9SG
Part of Andrews, see every office.
Andrews's office in Wandsworth, at 2-3 Balham Station Road, is rated 4.9 out of 5 across 2,157 reviews on two platforms, including 262 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrews Balham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleI have been dealing with Richard and Rodrigo there are easy to talk and very professional
Dear Marek Wrobel, Thank you for your wonderful review! We're thrilled to hear that Richard and Rodrigo provided you with professional and easy communication. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. Best wishes , Lisa
5/5
TrustpilotVery helpful
Me and my friends are moving into a student house in September that is through Andrew’s. Obviously to get it all sorted we’ve had to go through different steps. Hayley Tennet from the agency has been a great help to me and my friends to get it all sorted. She’s helped us through each stage whilst being patient and understanding with us.
Hi Jess, thanks for the review. Brilliant to see that Hayley and the team have been on hand to help you every step of the way of your move. Thanks again, Rhys
5/5
TrustpilotVery fast and professional service.
Very fast and professional service.Isabelle was great, she was very polite and welcoming.
Hi Azuka, thank you for the five star review. Brilliant to see that Isabelle has delivered such a great service and experience for you. Thanks again, Rhys
5/5
TrustpilotNicole was very patient and…
Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you
Hi Ann-Kay thank you so much for the review for Nicole. Really pleasing to see you had such a good experience with Andrews. Thanks, Rhys
5/5
TrustpilotShamiya was friendly and helpful
Thank you for your kind words, HK.
5/5
TrustpilotExceptional Service,Great Team
Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again
Hi David, thank you so much for the 5 star review, or should we say 15 star review? Brilliant to see that the team were on hand to assist you through every step of your journey, we hope you are settled in well! Thanks again, Rhys.
5/5
TrustpilotHelpful and Friendly experience
Richard was super informative, friendly and helpful. Thank you!
Hi Katie, thank you for your lovely five star review. I am so glad to hear Richard was able to help you, thanks for sharing your experience and all the best, Laura.
5/5
TrustpilotFriendly and professional service
Friendly and professional service. Available for questions and queries. Good advisory service.
Dear Ann, thank you for your wonderful review! We're thrilled to hear you found our service friendly and professional. Your feedback motivates us to continue providing excellent advisory services. If you have any more questions, feel free to reach out. Best regards, Andrews Head Office.
5/5
TrustpilotHigh recommended
Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.
Hi Paul, thank you so much for your review and your kind words about Bobbie. We are so glad Bobbie was able to help you out! We wish you all the best for the future! Thanks, Laura.
1/5
TrustpilotApathetic, duplicitous, Avoid!
Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. Since leaving your review I am pleased to say we have rectified part of your query and we are continuing to investigate on the other concerns you raised in our further discussions, thanks, Rhys.
4/5
TrustpilotMichael Villacis was helpful and guided…
Michael Villacis was helpful and guided me through the whole renting process.
HI Samuel, thank you for the review. Great to see Michael was able to help you through the lettings process. Thanks again, Rhys
5/5
GoogleReece was superb, great communication, lovely chap and trod the line of sales / guide vs. friendly. Would recommend
Hi Harry, thank you for the brilliant review for the team in Balham and Reece. Great to see he looked after you during your experience with Andrews, really appreciate you taking the time to share your feedback. Thanks, Rhys
5/5
TrustpilotJames Hawkins - Sales Rep Andrews.
James Hawkins was the representative who met us at the property. He arrived early for the appointment. He was easy to talk to and was knowledgeable about the house. As we were unsure about the garden size of the property we were virwing, James was also able to advise us about other properties in the area that might be of interest to us.
5/5
TrustpilotThanks very much to Duane Watson for…
Thanks very much to Duane Watson for the fantastic service in buying my first home. The sale took just over 6 months due to something out of both side's control, but Duane was helpful throughout and kept me patiently updated when solicitors were distant.Islandria Justimo was an amazing member of Andrews Property who constantly chased up both solicitors until the last point.Great team in Kingsbury branch.
5/5
TrustpilotAndrew's Bear Flat
The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
5/5
TrustpilotThanks
Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap
Hi Chris, thank you for taking the time to write us a five star review! Really glad to hear you had a great experience with Robbie, I am sure he will be happy to hear this review. Thank you again and all the best, Laura.
5/5
TrustpilotSarah has been actively communicating…
Sarah has been actively communicating with us to help sort out the issues.
Hi Rishav, great to see Sarah has always been on hand to help when required. Thank you for the five star review, Rhys.
1/5
TrustpilotI’ve at present just rented a property…
I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.
Hi Harri, sorry to hear about your experience which does not seem to meet our standards. If you would like us to look into this for you please drop us a line with a few more details to wecare@andrewsonline.co.uk, who are our central customer support team.
5/5
TrustpilotMandy K was Fantastic and made our sale a breeze
I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.
Thank you for the five star review on Trustpilot. It's fantastic to see that Mandy and the team were on hand to help you every step of the way through your sale. We hope to help you again in the future, thanks, Rhys
5/5
TrustpilotIssy was great
Issy was great, welcoming professional and really helpful.
Hi Caroline, thank you for sharing your experience, brilliant to see that Issy was so helpful to you. Thanks, Rhys
5/5
TrustpilotHamza-Bear Flat Office and various team…
Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!
5/5
GooglePam and the team worked miracles for me! My sale began in difficult circumstances but they pulled out all the stops and moved mountains. They found me a fantastic buyer and held both me and them together as my purchase escalated into a seven-property chain which would have tested the patience of a saint! I was in danger of becoming a basket case but Pam and Tom were always calm and their experience really paid off. Pam was able to spot things that the other agents further up the chain didn't and she worked tirelessly with everyone involved to negotiate a way through. I have no doubt that it was thanks to her that a very tricky situation was resolved and I got my sale and a really good price. It made all the difference in the world to have such a good team behind me, and for them to be such nice people really made it so much easier to get through a stressful situation like moving house. Andrews were also the most reasonably priced of all the agents I got quotes from. So, as a very satisfied customer who is hugely grateful, I would not hesitate to recommend them!
5/5
GoogleFrom the very first viewing Tom was communicative, helpful and genuine. Pamela, Tom and the whole team have been professional, conscientious, considerate and understanding throughout. They handled our purchase in an efficient and thorough manner, which provided us with continued confidence and certainty. They are all clearly passionate about what they do and take a lot of time and care over getting things right in the best way possible. They are friendly, happy to help and a pleasure to work with. We would thoroughly recommend them and if we ever sell our house we would most definitely sell through them. Thank you Andrews team for all your hard work! Mel & Jon
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Tell us what you need and we'll put you in touch. Andrews Balham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
