Every review we hold for the Walton-Le-Dale office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey need to give their staff some more information on properties, someone tries to put a for sale sign up in my front garden this morning and I’m not even selling my house. Thanks for the wake up call after being up half the night with a newborn.
Bethany · 26 March 2022
Agent replied · 31 May 2023
Hi Bethany, I am sorry to hear you have been disturbed this morning. We use an external company to erect signs, I do believe the gentleman concerned apologised for the mix up at 830am this morning. Please can I ask you contact us directly on 01772 252136 and we can discuss this further if you wish.
★★★★★ 5/5
GoogleRecently rented a property from StoneHouse Homes and the whole process went so smoothly and nothing was a problem for them. Once we moved in any issues were dealt with quickly and the welcome box we received which had lots of goodies in was an excellent added touch. Annie and Kristiana are a credit to the company and more people like this are needed. We were so pleased with the service we received that we have gone with StoneHouse Homes to sell our old property.
Simon · 26 March 2022
★★★★★ 5/5
GoogleThe team at Stonehouse have been truly amazing, so helpful and supportive would highly recommend to any one wanting to sell there property , my property sold in 24 hours which is amazing. Thank you team Stonehouse
Samantha · 29 January 2025
★★★★★ 1/5
Facebookone completion is done and agency gets paid - no help, no response, no willingness to even try with simplest things like a contact link with previous house owners with extremely simple issues..
think about this before you choose them - once your invoice is paid - any help and service stops
Piotr · 13 May 2021
Agent replied · 23 November 2025
Thank you for your comments Piotr. If you would like to contact me directly on info@stonehousehomes.co.uk I would like to discuss this with you. We only have a record of you purchasing a property and therefore you should not have had any invoice to pay to us. As a purchaser you would of received a Memorandum of Sale with the vendors details and all communication in accordance with GDPR would of been through your chosen Solicitor. Thank you
★★★★★ 5/5
GoogleMany thanks to Annie for her professional assistance in purchasing a property and ensuring the process completed.
Warren · 26 March 2023
★★★★★ 5/5
GoogleA down to earth sale experience from start to finish and put us in touch with a really good solicitor and mortgage broker thanks again guys !
Tony · 26 March 2025
★★★★★ 5/5
FacebookI would highly recommend Stonehouse, my family and I were made homeless due to a reputable estate agents poor handling and standards.
Stonehouse jumped to our rescue, the house is brilliant. They couldn't be more helpful and professional.
Thank you so much to the team for your help.
Rimmer · 3 September 2020
Agent replied · 23 May 2026
Thank you for your kind words. It was a pleasure to help
★★★★★ 5/5
GoogleBeen fantastic managing my letting property. Would recommend.
Alan · 30 September 2025
★★★★★ 5/5
Facebookbought my latest property from Stonehouse in November 2021. Extremely friendly and professional staff. When I come to sell here, I'll be back in touch for a quote and hopefully use them for the sale, big thanks from Frank
Frank · 19 April 2022
Agent replied · 23 November 2025
Thank you so much!❤
★★★★★ 5/5
Googleexcellent service from Kristiana and team.
Chris · 26 March 2023
★★★★★ 5/5
GoogleFantastic help/service throughout a very difficult sale. Helped keep the chain together and get us very close to completion!
Thank you!
James · 15 January 2025
★★★★★ 5/5
FacebookBeen a testing time purchasing my property but can not fault Stonehouse, Mark, Karen and Lauren have been fantastic and really appreciated everything they did for me during this time! Would recommend them to my friends and family! 🏠☺️
Chris · 21 June 2020
Agent replied · 23 May 2026
Thank you Chris it was our pleasure and we got there in the end
★★★★★ 5/5
FacebookWould highly recommend this agency,very professional and helpful at every step of the process. Annie and Kristiana very very good and helpful and made the process virtually stress free,thanks to everyone.
Ray · 3 December 2021
Agent replied · 23 November 2025
Thank you so much 💕
★★★★★ 1/5
GoogleI would not recommend this estate agents under any circumstances. This estate agent also encouraged gazumping in order to get full asking price on a property. Very unprofessional
Rebecca · 26 March 2022
Agent replied · 26 March 2026
Thank you for your review. We have had no contact with you since April 2021 when you hadn't sold your house. We understand it is frustrating when you miss out on a property when you aren't in a proceedable position. As an Estate Agent our remit is to obtain the best price for the vendor and under no circumstances do we encourage gazumping. We wish you all the best with your house move.
★★★★★ 5/5
FacebookWould highly recommend Stonehouse. Excellent service throughout. Kristiana was especially kind and helpful.
Julie · 3 December 2021
★★★★★ 5/5
GoogleFantastic service from start to finish on getting my property let out. Will definitely use again.10/10
Sabbir · 2 February 2025
★★★★★ 1/5
GoogleCatastrophic service..an estate agent is not meant to complain that a customer or a client is emailing too much..furthermore, what kind of agent turns an enquiry into an offer just to get it declined? Pure waste off our time
Hami · 26 March 2018
Agent replied · 31 May 2023
Thank you for your review Mr Khan. Unfortunately we have never had you registered to view or have record of you making any enquiries or contact with us. Maybe you are confusing us with another agent as Customer Service and client care is at the heart at what we do. Could you possibly contact our office direct if we can assist any further on 01772 252136. Thank you. Karen
★★★★★ 1/5
GoogleI would not recommend this estate agents under any circumstances. This estate agent also encouraged gazumping in order to get full asking price on a property. Very unprofessionalNegativeProfessionalism
Rebecca · 27 August 2021
Agent replied · 31 May 2023
Thank you for your review. We have had no contact with you since April 2021 when you hadn't sold your house. We understand it is frustrating when you miss out on a property when you aren't in a proceedable position. As an Estate Agent our remit is to obtain the best price for the vendor and under no circumstances do we encourage gazumping. We wish you all the best with your house move.
★★★★★ 5/5
GoogleVery good experience with Stonehouse. They were responsive and organised many viewings which was difficult as it was during the COVID lockdowns.
They offered sensible advice same marketed the property very professionally.
I'd recommend using this agent to buy or sell a house.
Sean · 26 March 2023
★★★★★ 1/5
Googleone completion is done and agency gets paid - no help, no response, no willingness to even try with simplest things like a contact link with previous house owners with extremely simple issues..
think about this before you choose them - once your invoice is paid - any help and service stops.
783 · 26 March 2022
★★★★★ 1/5
Googleone completion is done and agency gets paid - no help, no response, no willingness to even try with simplest things like a contact link with previous house owners with extremely simple issues..
think about this before you choose them - once your invoice is paid - any help and service stops.NegativeResponsiveness, Quality, Professionalism, Value
783 · 27 August 2021
★★★★★ 5/5
GoogleReally good business. No nonsense and good communication. Letting through them was really easy and the entire process was very simple.
Nicola pushed the process and gave the impression that nothing was too much trouble.
The apartment I rented is beautiful. Great location, good neighbours and it was prepared to a very high standard and immaculately clean.
Well done folks.
Darren · 26 March 2020
★★★★★ 5/5
GoogleI was very impressed with how I was treated by the Stonehouse team , especially by the lady who works there kristina, very polite and professional can strongly recommend to anyone looking for stress free experience when looking for a property.
Luciano · 26 March 2023
★★★★★ 1/5
Googleone completion is done and agency gets paid - no help, no response, no willingness to even try with simplest things like a contact link with previous house owners with extremely simple issues..
think about this before you choose them - once your invoice is paid - any help and service stops.
Edi · 31 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
