Chancellors Wallingford New Homes reviews

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 22 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 12 March 2021

★★★★★ 1/5

Trustpilot

The agency staff were extremely rude…

The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.

Sophie · 27 September 2026

★★★★★ 5/5

Trustpilot

Hannah at Chancellors has been…

Hannah at Chancellors has been brilliant - really proactive in finding the right house for me and has made the whole process run smoothly. Highly recommend!

Tina · 22 October 2025

★★★★★ 5/5

Trustpilot

Excellent service and communication…

Excellent service and communication from Ben and Orriane. Kept me well informed throughout the whole process and dealt with any bumps in the road. Thank you!

Mr · 22 October 2025

★★★★★ 1/5

Facebook

Most of their properties listed on right move have already been sold. So when you phone up to enquire about it it's an utterly pointless conversation. They will tell you the reason for this is their policy is to continue to market the property until exchange of contracts should the sale fall through. No other estate agents I know of does this. I think the real reason is so that when you phone in to enquire about a property that's been sold this then gives them a sales lead.

Nick · 7 June 2023

★★★★★ 4/5

Trustpilot

Helpful experience

Helpful experience from Tom Taylor especially with processing paperwork once the unfortunately episode of requiring eviction of a tenant who stopped paying rent has been encountered.

Shaheel · 16 October 2025

★★★★★ 4/5

Trustpilot

Good presentation

Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.

Nick · 26 August 2026

★★★★★ 5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 6 October 2020

★★★★★ 5/5

Trustpilot

Great service provided by Olivia Hesson…

Great service provided by Olivia Hesson - thanks v much indeed for your help & support

Ian · 3 September 2026

★★★★★ 5/5

Trustpilot

Working with Katie has made our renting…

Working with Katie has made our renting experience far easier

Lucy · 6 October 2026

★★★★★ 5/5

Trustpilot

jamie woodman

easy to approach and very helpful…

Vash · 18 March 2026

★★★★★ 5/5

Trustpilot

Craig was great

Craig was great, very helpful, very positive

Carole · 16 October 2025

★★★★★ 5/5

Trustpilot

Iam really happy with the service…

Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.

Mrs · 21 October 2025

★★★★★ 5/5

Trustpilot

I had a great experience with Hannah…

I had a great experience with Hannah Rae, she was very professional and patient

Bolanle · 24 August 2026

★★★★★ 5/5

Trustpilot

Simona-Maria Rosu customer support is second to none.

I would like to give a shout out to Simona-Maria Rosu who works in property management.

Jd · 21 June 2025

★★★★★ 5/5

Trustpilot

The service was good.

Customer · 12 October 2026

★★★★★ 5/5

Facebook

I would just like to say thank you to Jaymie Cobb who helped me last week she is an absolute star and a credit to the company. By far the best service I have received from Chancellors. Thank you once again Jaymie Cobb.

David · 7 October 2020

★★★★★ 1/5

Facebook

The worst ever agency I've ever deal with.Absolute unprofessional and unkind attitude.For six months contract i have around 200 useless emails and still can't get my deposit back after 1 month and a half. Never get a property trough Chancellors agency. There is forum group with around 200 Bulgarian families around the area and i keep advising them never use this agency.Unprofessional continuous failure to do all task.And it's not just me 90% unhappy.What an agency why you are still on the market how?

Kalin · 28 July 2018

★★★★★ 5/5

Trustpilot

Brilliant service from initial contact…

Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.

Andy · 23 May 2026

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

★★★★★ 5/5

Facebook

I would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!

Melinda · 10 November 2017

★★★★★ 5/5

Facebook

I've been more than happy with the way that Isabelle Jakovljevic has been managing the rental of my property since she took over a few months ago. If I have a query or a question she comes back to me quickly always following up with email confirmation of our conversation and I couldn't be happier that the management of my property is being looked after in this way. Isabelle is always pleasant and courteous and nothing appears to be too much trouble for her however small. Excellent service!

Jan · 3 October 2017