Trusted Agent profile Β· Wallasey

Bradshaw Farnham and Lea Wallasey reviews

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

91 reviews across 2 platforms

256 Hoylake Road, Wallasey, CH46 6AF

Bradshaw Farnham and Lea's office in Wallasey, at 256 Hoylake Road, is rated 4.5 out of 5 across 91 reviews on two platforms, including 80 Google reviews rated 4.7.

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4.7 / 5

80

Reviews on Google

This office

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11

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wallasey office, from every platform, shown as written. First names only.

5/5

Google

I cannot recommend this office enough. Totally went out of their way to keep things moving in very unusual times ( covid lockdown ). Louise and Sam were outstanding. Thank you ladies for a stress-free move.

Rose Β· 13 June 2021

Agent replied Β· 12 June 2024

Hello Ms. Fox, Thank you for leaving such a lovely five-star review for Bradshaw Farnham & Lea Moreton, it is wonderful to see how Samantha and Louise made a great impact on you during the process of purchasing your new home. I will ensure your kind words are shared with the team. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents

5/5

Google

We've just completed on our new house and I want to congratulate BFL for being so fantastic every step of the way. Special shout out to the Moreton team and to Dan at after sales support who kept the whole thing moving, helped us with the conveyancers and was a great communicator between us and the vendor. Would recommend again and again, fab company, great service.

Pauline Β· 13 June 2023

Agent replied Β· 12 June 2024

Hello Ms. Campbell, Thank you so much for taking the time to leave a fabulous five-star review for our Moreton team at Bradshaw Farnham & Lea. It is so wonderful to read your kind words about the team and wonderful Dan in Sales Progression, we really do believe that we have the best team around and it's great to see that this is what you feel too. I will be sure to pass on your kind words to the team, they will be so thrilled to hear them! If you need anything else at all in the future, please don't hesitate to be in touch. Kind regards, Lillie Bradshaw Farnham & Lea Wirral Estate Agents

5/5

Google

Bradshaw Farnham Lea were fantastic in our sale. From the first meet with Sam to speaking with Louise, Jess and the team. Quick, easy sale with support, honesty and transparency from a lovely team. Thanks ladies x

Vegan Β· 13 June 2020

Agent replied Β· 12 June 2024

Hi Michelle, Thank you so much for taking the time to leave a review for Bradshaw Farnham & Lea Moreton. It is wonderful to see how pleased you are with the service you received from Sam and the team when selling your home. We pride ourselves on being honest, transparent and providing excellent customer service, so it is fantastic to see that this is what you found. I will ensure that your review is shared with Sam, Louise and Jess! Kind regards, Ashleigh Bradshaw Farnham & Lea Moreton Estate Agent

2/5

Google

Viewed a house with this company on Saturday. The lady who came out wasn't very helpful and stood outside the house when my partner and I went in. I understand their are COVID related restrictions in place but we were all wearing masks and sanitized our hands as we went in, we have been to other viewings where the agent comes in and shows us round - keeping a safe distance and wearing a protective mask. It made the whole viewing uneasy as we weren't able to ask questions or be shown the home properly so didn't quite know what to make of it. They then called me today to follow up on the house and what I thought. I mentioned that I didn't think we would be interested in going for a second viewing or making an offer and was about to explain why when the lady I was speaking to hung up on me mid sentence. This is my personal experience but based on these two things, I would not recommend using this company.NegativeProfessionalism

Hannah Β· 13 June 2021

Agent replied Β· 12 June 2024

Hello Hannah, Thank you for taking your time to share your feedback with us. I am sorry to see your low rating of your experience, this is highly out of character for our Moreton branch. We are taking the situation with Covid-19 very seriously and have stringent measures in place to protect the health and wellbeing of both our staff and customers. We do go inside properties with our viewers with protective masks unless the property is vacant and as this one was in which case; a member of our team will wait outside. I have spoken to the branch in regards to the phone call and the lady who you spoke with thought the phone had cut off too. Unfortunately, this is just a little misunderstanding as there would never be a chance of our team hanging up on a client. One of the Moreton ladies will call you back as it’s important for us to get as much feedback as possible and with that, help you find your dream home! Good luck with your search. Kind regards, Ashleigh

5/5

Google

I can’t thank the staff enough at BFL both selling my home of over 14 years but going above and beyond to help my purchase - even though this was with another agent. Louise especially helped me through a very stressful time which I will always be grateful for! Would always go back to BFL as they are so professional and kind people too!PositiveResponsiveness, Quality, Professionalism, Value

Clare Β· 28 August 2022

Agent replied Β· 12 June 2024

Hello Ms. Revill, Thank you so much for taking the time to leave a glowing five-star for Sam and the team. I will be sure to pass on your kinds words on to Louise and the team, they will be absolutely delighted to hear. We are so happy you chose us to help you sell your home of 14 years, on behalf of Louise, the team and everyone at Bradshaw Farnham & Lea we wish you the very best! If you need anything at all in the future, please don't hesitate to get in touch. Kindest Regards, Lillie Bradshaw Farnham & Lea Wirral Estate Agent

5/5

Google

Outstanding. All the staff take customer service extremely seriously and greet every customer with smiles and a positive attitude. They showed endless patience and persistence when faced with lack of information and delays from other agencies in the chain and were always totally professional. They even gave advice and support to our purchasers when their agents were less than efficient. I recommend Bradshaw Farnham & Lea without reservation and the Moreton office is amazing!! Gorgeous girl power!!!

Carolyn Β· 13 June 2020

Agent replied Β· 12 June 2024

Hi Carolyn, Thank you for your lovely review, our team will be delighted to hear of your praise. I am glad to hear how pleased you are with the service you received, if there is anything else we can help you with in the future, please do not hesitate to get in touch. Kind regards, Ashleigh P.S. We agree they're all totally gorgeous girl power!

5/5

Google

My House was sold within weeks by Bradshaw Farnham & Lea, after being on the market with a rival agent for months. They took good pictures of the house, and had it on the market really quickly. They also provided excellent communication all the way through the sale process. I recommend if you are trying to sell your house in the Moreton area on the Wirral.

Alan Β· 14 June 2017

5/5

Google

We have recently sold my parents house with Bradshaw Farnham & Lea in moreton. All the staff have been very helpful and managed to achieve an above asking price offer even know we had the property on with 2 other agents who where unsuccessful in finding us a buyer. Both Sam & Louise have been great and even managed to save me money on my mortgage advisor fees on a buy to let purchase. Will be more than happy to use their services again in the future!!!

Lee Β· 14 June 2018

Agent replied Β· 12 June 2024

Thanks for the feedback Lee glad to hear your happy with our service :-) hope your Mum and Dad settle in well at the Bungalow..

5/5

Google

Excellent service. Staff are all very friendly and helpful. My house was listed and sold within two months πŸ‘πŸ‘πŸ‘ …

Norma Β· 20 March 2025

Agent replied Β· 14 April 2025

Hi Norma Thank you for the great 5 star review! … More

5/5

Google

Great service. Everything went smoothly with my purchase. Louise and the team were superb, nothing was too much trouble. Kept me informed at all times. Would recommend to anyone.

Jan Β· 14 June 2018

Agent replied Β· 12 June 2024

Hi Jan, Thank you for your kind review. I am glad that you enjoyed our service and that everything went smoothly with your purchase. It's great to hear about the fantastic work our team do! Please do not hesitate to contact us if you need any further help or advice in the future. Kind regards, Ashleigh

5/5

Google

From the start of a daunting and emotional task of selling my family home of 35 years, Samantha, Jess and Louise provided a first class service which only took 2 months from initial contact to successful sale and gaining a sale price which exceeded my expectations. Their expert guidance and advice made the whole process stress free with regular updates on progress. Would highly recommend the professional team at Bradshaw Farnham and Lea (Moreton office)

Margaret Β· 14 June 2019

Agent replied Β· 12 June 2024

Hi Margaret, Thank you for leaving a review. I am so glad to hear that you were happy with the service you received and that our expert team made the process easier for you. If there is anything else that we can help assist you with, please do not hesitate to get in touch. Kind regards, Ashleigh

5/5

Google

I am very grateful to Louise and Samantha a BF&L, Moreton Branch for their enthusiastic, proactive approach to selling my property. They kept me informed at all times and although there were some tricky setbacks going on at times (not their doing!) they kept on plugging away and working at it until they got a result. I thoroughly recommend them to anyone who wishes to sell a property - you couldn't get better service anywhere. CHS.

Kay Β· 14 June 2018

Agent replied Β· 12 June 2024

Hi Catherine. Thank you for taking the time to leave your feedback. Our teams take great pleasure in being able to assist people through what can sometimes be a stressful process - I know Louise and Sam will be thrilled to hear you would recommend us. If we can be of any assistance in the future, please let us know. All the best, Kate.

1/5

Trustpilot

Not going back

I am trying to sell my house. Popped in to the West Kirby office to arrange a valuation. Would only do valuations between 10:00 and 16:00 which is not great when you work full time. In the end I had another estate agent who would value the property sooner, so went with them because I wanted to get my house straight on the market and I'm happy to accept the higher fee. Called BF&L to cancel to valuation. Had an incredibly rude and unprofessional call back from someone in the sales team, raised voice, saying how they tried to get me in as soon as possible and 'it's only one week difference' (which is a lot when you're trying to get things done quickly, for reasons they did not wish to explore). Couldn't get a word in, was made to feel like I'd offended them somehow. It's just business- you're not going to get every house to sell in the area. Not going back even if I need another agent to help with my listing.

Charlton Β· 27 June 2023

5/5

Google

On the whole, everyone we spoke to was helpful, and polite and passed on messages etc. Louise Atkinson however was extremely helpful, she went that extra mile to sort things out and overcome any problems that cropped up. She liaised with all parties, although the other parties solicitors were quite not on the ball. Overall, a really helpful and pleasant member of your team.

Pohbinder Β· 13 June 2021

Agent replied Β· 12 June 2024

Hi Pohbinder, Thank you so very much for taking the time to leave such a wonderful review for Bradshaw Farnham & Lea Moreton, Sam and the team will be thrilled. I am so pleased to see how helpful and friendly everyone was, especially Louise, who went the extra mile for you (although that doesn't surprise us!) I will ensure your kind words are shared with her. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Ashleigh

1/5

Trustpilot

I would leave a 0 but scoring is 1 to…

I would leave a 0 but scoring is 1 to 5. I called about viewing a property and was told somebody would call me back with an appointment. Days later had received no call so viewed the property online and it was now STC. I called the office just to ask if the offer was a solid offer and if it was still possible to view the property. I was greeted by an extremely RUDE and UNHELPFUL person on the phone. It was also mentioned that they don’t encourage gazumping but most properties now always say offers over a certain asking price so surely that IS encouraging gazumping !!!! If I was selling my property I certainly wouldn’t sell with them. Surely the 57% of bad reviews shows you how awful this estate agents and their staff are !!

Susan Β· 12 April 2023

5/5

Google

We purchased a house that was listed with Bradshaw, Farnham, and Lea. The experience went as smoothly as possible thanks to their professionalism and quick responses to our questions. They kept us informed of the sellers position, and stayed on top of the inquiries raised by both parties. We would certainly recommend them if you are in the market for buying or selling a property.

MK Β· 13 June 2020

Agent replied Β· 12 June 2024

Hello, Thank you for taking the time to leave a review for Bradshaw Farnham & Lea Moreton! I am pleased to see how the team's professionalism helped the purchase of your property go as smoothly as possible. We pride ourselves on taking the stress away from both our Vendors and Purchasers. On behalf of Sam and the team, I wish you many years of happiness in your new home! Kind regards, Ashleigh Bradshaw Farnham & Lea Moreton Estate Agents

5/5

Trustpilot

Thank you to the staff at Heswall…

Thank you to the staff at Heswall branch for stepping in and getting my flat sold after a very difficult year with another agent! Very professional and efficient, very honest and trustworthy, reasonable price too. Much appreciated!

Emma Β· 9 May 2025

5/5

Google

Excellent, professional and respectful service from start to finish when selling my house. Always responsive and Dan really did go the extra mile to get things moving through quickly (as did the rest of the team before him).

Becky Β· 13 June 2023

Agent replied Β· 12 June 2024

Hello Ms. Wallwork, Thank you very much for taking the time to leave a glowing review for our Moreton team here at Bradshaw Farnham & Lea. It's wonderful to read about how excellent, professional, and respectful the service has been and how pleased you are with the service you received from Dan and the team. I will be sure to pass on your kind words to the team, they will be thrilled to hear them. If there is anything else that we can help you with in the future, please don't hesitate to get in touch! Kind regards, Lillie Bradshaw Farnham & Lea Wirral estate agents

5/5

Google

Great service from BFL Moreton. Very professional from valuation to moving day I was always kept informed. Friendly and polite staff not only managed sale but also helped with finding my ideal move on home. Highly recommended

Ruth Β· 13 June 2023

Agent replied Β· 12 June 2024

Hello Ms. Page, Thank you so much for leaving a glowing five-star review for our fabulous Moreton branch here at Bradshaw Farnham & Lea. It is so wonderful to read about how professional, friendly and polite our team has been from start to finish. I will be sure to pass on your kind words to the team, they will be delighted to hear them. From everyone here at BFL, we wish you the very best in your new home. If you need anything else at all in the future, please don't hesitate to be in touch. Kind regards, Lillie Bradshaw Farnham & Lea Wirral Estate Agents

5/5

Trustpilot

Amazing Prenton Office

I am truly grateful for Emily at the prenton office! She kept me updated throughout my complicated sale (timelines with a new build) and she kept me calm, explaining everything to me. She also communicated with me in a friendly manner that made it feel like talking to a friend which was wonderful! Amy advertised my property lovely and got an offer within less 2 weeks which was amazing! Thankyou so much xx

Staceyann Β· 20 November 2022

5/5

Google

We moved just before xmas 2018 which was daunting but I can honestly say that BFL were amazing from start to finish. Notable mentions for Sam, Louise and Jessica who were friendly, approachable and knowledgeable. Thank you! We would not hesitate to recommend BFL to friends and family and would certainly use them again... Adam Gillett

Adam Β· 14 June 2019

Agent replied Β· 12 June 2024

Hello, Thank you for taking the time to leave a review. I am delighted to hear how pleased you are with the service that you received from our team and that you would pass your recommendation on to others. I will ensure your kind words are passed across to Sam, Louise and Jessica. Kind regards, Ashleigh

5/5

Google

Bought a house through BFL, the staff have great customer service, very friendly and kept me informed with any update. If I had any enquiries, they were always helpful. Thanks for your service

Toni Β· 13 June 2023

Agent replied Β· 12 June 2024

Hello Toni, Thank you so much for taking the time to leave a wonderful five-star review for our team at BFL Moreton. I am so pleased to read of how great the customer service you received throughout the process of purchasing a house through Bradshaw Farnham & Lea. I will be sure to let the team know of your kind words! If you need anything else in the future, please don't hesitate to be in touch. Kind regards, Lillie Bradshaw Farnham & Lea Wirral Estate Agents

5/5

Google

Great experience with Sam & Louise, they were efficient and professional but at the same time friendly and down to earth. They handled everything for us and nothing was too much trouble. Wouldn’t think twice about using them again or recommending them to others!PositiveResponsiveness, Quality, Professionalism, Value

Jeni Β· 28 August 2021

Agent replied Β· 12 June 2024

Hi Jeni, Thank you for kindly leaving such a wonderful review for Bradshaw Farnham & Lea Moreton, we really do appreciate it. It is fantastic to see just how much of an impression Sam and Louise made, although it doesn't surprise us! We are regularly told about their amazing levels of service to clients and they will both be thrilled to hear of your review. If there is anything else that we can help you with in the meantime, please don't hesitate to get in touch! Kind regards, Ashleigh Bradshaw Farnham & Lea Wirral Estate Agents

1/5

Trustpilot

No help, no information, no updates!

They took on the sale of my bungalow several weeks ago since day one I’ve heard nothing from this estate agent. They had promised to change some of the photographs but never did. My house should have been removed from Rightmove site yesterday and they still haven’t removed it! My advice - Stay clear of this agent if you want to sell a house!

Susan Β· 24 February 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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