William H Brown Castleford reviews in Wakefield

★★★★★ 5/5

Google

Thank you to all the team in Castleford, would highly recommend them. Selling a house is very stressful at the best of times. But everything ran smoothly to completion. Would certainly use William H Brown again.

GARRY · 17 March 2026

★★★★★ 5/5

Google

Friendly staff who helped me out and kept me informed of new properties. Leanne and Peter were extremely helpful and should I find myself looking for a new house I will definitely use this branch.

Darren · 10 October 2024

★★★★★ 5/5

Google

Lily was great at helping us get an offer accepted on our dream home and chased the solicitors for us weekly which made the whole process much less stressful, would definitely recommend!

Michael · 11 November 2024

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

Cannot thank Leanne enough from our first of many viewings to helping us find our home. Leanne and Pete made the process very easy as a first time buyer and having no knowledge. The whole process was so smooth and constant communication from start to finish! Cannot recommend enough!

Toni · 11 November 2023

★★★★★ 5/5

Google

I just wanted to say how absolutely amazing all the staff at the Castleford office have been. From booking the valuation after speaking with Lily she took her time to get all my information about my property and what I was looking for and booked me a mortgage appointment. I then had Rachel visit my home who can I say was absolutely amazing with me and my little girl. She was very thorough and took the time to explain everything to me. I had a few valuations from different agents and she stood out way above the rest! I then sat down with the mortgage advisor at the branch everyone was so welcoming and happy to help in anyway they could. The advisor went through everything and found me a deal I was super happy with. My house then went on the market we had viewings straight away. Lily kept in contact with me about properties for my onward move and got me to view one that I wouldn’t have initially looked at but we LOVED it and have since had an offer accepted. The process has been really smooth and the team are just fantastic. So I just want to say from the bottom of my heart! THANK YOU!!!!! Xxxxx

Belles · 11 November 2023

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Google

William H Brown Castleford Agents were really nice and helpful through the process of buying my house. Lily Scott was amazing on getting updates from solicitors for both me and the vendor. Thank you for your patience and help Lily 🙏 😊 …

Diana · 14 February 2024

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 1/5

Google

keep clear !!!!! Unless of course , you want to be kept in the dark, and do the job of an estate agent yourself?? consistently chasing for updates (that's if you can get through on the phone lines as more than likely they do not answer) and when they do, get spoken to in a very rude and unprofessional manor (like you are a hindrance) Very poor service , the buyer of the property we listed with wh brown had a very poor service too! - very close to loosing sale as a result. No contact throughout the process ! Happy to sign you up , take the fee ! But do zero work. Will be logging a formal complaint .

D · 13 August 2024

★★★★★ 5/5

Google

My experience with WHB Castleford was very good. Lilly was very professional all the way through to the end. I would not hesitate to recommend them.

Julie · 11 November 2024

★★★★★ 5/5

Google

It was easy working with Shannon. She’s very knowledgeable, professional, and a lovely person to deal with. She made the whole mortgage process smooth and stress-free. Highly recommend

Mark · 17 March 2026

★★★★★ 1/5

Trustpilot

Very bad company

Sequence is a very bad company. Bad communication, they are absolutely no professional. The experience with them now when i tried to end the contract with them was a hassle i sent them email that i want to finish the contract and they processed after couple of days and now they try to charge me for it. I don't recommend. Stay away from them. The staff is not trained well. What happened yesterday was a life lesson for me and my wife...Megan from William h brown in Wakefield lied to us. I asked her to confirm who is the lead contact in the contract ,she told me over the phone that definitely my wife is. I asked an email confirming this ,she sent that to me and an hour after she said she made a mistake and is actually me the lead on the contract...in the meantime she had a conversation with Sequence and she was advised to lie. Disappointed. When i said i want to see the proof obviously she said she can't show me...all this just because we sent the email on 25th August and they processed after couple days blaming Bank Holiday and blaming that the email was sent by my wife and she isn't the lead contact even though i was copied in the email. What can i say ...is it worthwhile for them to act like this in 2023 in England????

Mihaita · 1 September 2023

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

I would like to say a big thank you to William H Brown in Castleford for supporting and helping us purchase our dream home. Kelsie and Chloe were very helpful, patient with us and understanding through-out the entire time. Your communication of information was honest and transparent. Your expertise and insight was wonderfully valuable. You took the stress out of buying our new home. You are simply the very best in your business.

Charles · 11 November 2023

★★★★★ 5/5

Google

Amazing service from start to finish from William H Brown Castleford As a first time buyer I was guided through each step of the process by the whole team I want to say a special thank you to Kelsie for always being on hand to help, going the extra mile to chase solicitors and answering all queries quickly - With constant communication, she made a daunting experience stress free! Thank you all

Molly · 11 November 2023

★★★★★ 5/5

Google

We had Shannon as our advisor and she was honestly goated and made the process seamless and easy. Incredibly friendly and charismatic.

Jenny · 17 March 2026

★★★★★ 5/5

Google

I received great support and help throughout in my achievements.it’s my dream to buying a house in the UK and I won it with great support William H brown .I highly recommend and appreciate your hard work and dedication

Tintu · 16 October 2025

★★★★★ 2/5

Google

Tried to arrange a viewing. Viewing only available on a certain day at a time i could not make, due to working. Didn't seem interested in trying to work with the seller to accommodate a suitable time and date i would be able to attend. Surely it would be in William H Brown's interest to work with both parties to secure a possible sale. Very poor customer service imo

Craig · 10 October 2024